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Reviews of Thomsen Apartments

3 out of 5
Thomsen Apartments
Skolavordustigur 46, Reykjavik

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 63 reviews" "
Rating 8 - Good. 24 out of 63 reviews" "
Rating 6 - Okay. 7 out of 63 reviews" "
Rating 4 - Poor. 3 out of 63 reviews" "
Rating 2 - Terrible. 3 out of 63 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Aditya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in heart of the city
Good apartment close to city centre (all places of interest walking distance). They have several apartments in the town & the one allocated may be different to what you see in pictures. However all apartments seem to be of good quality
Stayed 2 nights in Aug 2019
Response from Maria on 4 Sept,2019
Thank you very much for your feedback!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Maria on 4 Sept,2019
Thank you so much! You have been wonderful guests!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury, we loved it.
Excellent Bnb.
Stayed 1 night in Jul 2019
Response from Maria on 10 Jul,2019
Thank you very much for your lovely feedback. You were amazing guests!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Parking was easily available on street near apartment
Stayed 4 nights in Dec 2018
Response from Maria on 9 Jan,2019
Thank you for your feedback and being our guests!

8/10 Good

Jonathan

Liked: Property conditions & facilities, room comfort
Great location but room for improvement
Overall, I was pleased with my stay at the downtown apartments (Ingólfsstræti 8). It was very convenient for exploring Reykjavik and also perfectly located close to Bus Stop 6, where both airport shuttles and tour buses pick-up/drop-off. Restaurants and shops are also right down the street, as well as a grocery store across the street. Because these are apartments and not a traditional hotel, it's self check-in. I found the instructions clear when it came to using the door code and then accessing your key in the security box. The biggest drawback of this was the lack of bag storage. My flight arrived in Reykjavik at 4am and I was stuck with my bag until check-in at 3pm. Perhaps a storage cabinet could be added outside of the 2 apartments? When I did check-in, there was still dirty water in the sink and wet spots on the floor, but as a whole the apartment was clean. It was nice having a kitchen but I did not get to use it much. And while the apartment is fairly spacious, the bathroom is really small; therefore, it's difficult to shower without water spilling onto the floor. There was no floor mat in the bathroom and no extra towels; only a squeegee to try to push the water away from the toilet and back into the shower. Normally I wouldn't mind not having daily cleaning service, but because of the wet floor in the bathroom and having only 1 towel for the entire stay, that was inconvenient. Again, I was happy with my stay overall, but there's room for improvement.
Stayed 3 nights in Sep 2018
Response from Maria on 15 Oct,2018
Dear Jonathan, We really appreciate your feedback and comments, the fact that you took from your time to share with us make us glad to have you as valuable guests. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Maria on 9 Oct,2018
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness
It was close to everything in town. Clse to the bus stop to goto the BSI. I would book it again. It would have nice if there were more towels
Stayed 1 night in Sep 2018
Response from Maria on 21 Sept,2018
Dear Guest, We highly appreciate the time you have spent to share your insightful comments, Thank you very much for being our guests!

8/10 Good

Ed, Kansas City

Liked: Cleanliness, property conditions & facilities
The good things about this property were a) the location being near lots of restaurants and pubs; b) the size of the apartment; and c) the service I received on the telephone. The bad things were: a) the lack of greeting package that would show you how to work the TV (I am somewhat tech savvy); and b) the stairs up to the apartment were incredibly steep.
Stayed 1 night in Sep 2018
Response from Maria on 11 Sept,2018
We really appreciate your feedback and comments, the fact that you took from your time to share with us make us glad to have you as valuable guests. To be honest we always work on improving our apartments and our services, your email makes us even more motivated to improve it all. Best regards, Thomsen team

6/10 Okay

Verified traveller

Need better upkeep
We stayed at Church View apartment. The location is superb. The unit itself is styled as Scandinavian so it is tastefully design. However, the place does not have proper upkeeping and maintenance. Firstly, the outer locks to enter the building is soo difficult to open (and we were afraid everytime we went out, we would be locked out and had to call a locksmith). Then, the door handle to enter the unit is almost broken so another scare to have. Overall, it is a nicely designed and located, but too bad it does not stay in a good shape due to lack of maintenance.
Stayed 3 nights in Sep 2018
Response from Maria on 11 Sept,2018
Thank You for Your Comments! We highly appreciate the time and effort you have spent to share your insightful comments, which will be seriously considered and adequately implemented. We always welcome comments from our guests and we hope that you will continue to share them with us in the future. Kind Regards, Thomsen Apartments

4/10 Poor

Jim, Halifax

Disliked: Cleanliness, property conditions & facilities, room comfort
Reykjavik and Iceland were great, but...
It appears we experienced a bait and switch scenario. The unit we booked based on the photos on the Expedia site was not the unit, nor the address where we stayed. What was supposed to be a bright and open apartment turned out to be a cramped hole in the wall. The location was great, but the unit was the pits. Moral of the story - check that what you booked is what the local company gives you.
Stayed 2 nights in Jun 2018
Response from Thomsen apartments on 2 Jul,2018
Dear Jim, We highly appreciate the time and effort you have spent to share your insightful comments, which will be seriously considered and adequately implemented. Thomsen Apartments have many apartments in different locations in the city centre. Each apartment has its own photos.

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, dated building, excellent inside
Excellent location and well appointed inside the house, which made up for the shack looking structure. It was missing some basic stuff like dishwasher pods, extra trash bags, enough cutlery/pots/pans, leftover condiments/oil etc which one typically expects in an apartment (rather than a hotel room). However, I would recommend this place to friends and would stay here again.
Stayed 3 nights in Jun 2018
Response from Maria on 24 Jun,2018
Thank You for Your Comments! We highly appreciate the time and effort you have spent to share your insightful comments, which will be seriously considered and adequately implemented. We always welcome comments from our guests and we hope that you will continue to share them with us in the future. Kind Regards, Thomsen Apartments

8/10 Good

Jean, United States

Liked: Cleanliness, staff & service, property conditions & facilities
I noticed the check-in instructions I received had a different address than the apartment I booked. Upon asking I was told we were switched due to technical difficulties. It would have been nice for someone to email me of this change rather than just putting a different address in the check-in instructions. Thomsen Apartments is in a very convenient location. You can walk to everything. It was a bit cramped for 6 people. It had no elevator so we had to carry all our luggage up 4 floors.
Stayed 1 night in May 2018
Response from Mira on 2 Jun,2018
Dear Guest, Thank you for being our valued customers. We are grateful for the pleasure of serving you and meeting your needs.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Mira on 2 Jun,2018
Dear Joanne, Thank you for being our valued customers. We are grateful for the pleasure of serving you and meeting your needs.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very run down building. Lot of street noise and bar noise. Did rent an apartment with a quiet location, but that was not true. We actually didn't use the apartment but checked in at downtown hotel!!!
Stayed 3 nights in May 2018
Response from Mira on 4 Jun,2018
Dear Guest, When you do not use our apartment we have to know. There is a bar down the street and sometimes is open till 2.00. We can't control the music. We apologize.

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Excellent location and very comfortable for a family of four
Response from Maria on 5 Apr,2018
Dear Ximena, We really appreciate your feedback, the fact that you took from your time to share with us make us glad to have you as valuable guests. Thank you once again! Hope to welcome you back in Iceland!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The location was fantastic. It was so easy to get there from bus stop 8 and many things were close by. The only thing that was missing from the apartment was a bath mat and more toilet paper.
Stayed 5 nights in Mar 2018
Response from Maria on 21 Mar,2018
Dear Guest, Thanks a lot for choosing our service. We highly appreciate the time and effort you have spent to share your comments. We look forward to the opportunity of serving you in the future. Kind Regards, Thomsen Apartments

10/10 Excellent

Ianb, Essex, UK

Liked: Property conditions & facilities, room comfort
Despite glitches we'd stay at this apartment again
I received a prompt booking confirmation email for a different (& better) apartment address. Misleading. (The address issue was reported by 'Justin' in 01/07/2016). Also received detailed access instructions but 'maid' locked street key inside building - doorbell u/s leaving us stranded on doorstep in blizzard & dark until after 30mins+ and several international calls to the emergency contact number provided) while our access was remotely sorted. The street door lock proved temperamental (as previously reported by 'Erin' in 23/09/2017). Bathroom tap/basin & kitchen tap/sink while very stylish were impractical (but for a short stay 'bearable'). Wardrobe space was limited as we were unable to open most of the doors. Although I'm fairly technical I could not work out how to operate the TV system (a pity as we couldn't sample Icelandic TV, but not high on our priorities). Plethora of remote controllers for TV, set-top box, window blinds, kitchen hob fan/light and apartment lighting (not all covered in the apartment's otherwise comprehensive instruction booklet). The apartment was well equipped and supermarkets conveniently close. Important for our February visit, the apartment was warm and comfortable. Overnight parking for our rental car was easily found in the area close to Bus Stop #8. The key test is if we were to re-visit Reykjavik would we again choose this accommodation - the answer is a unanimous 'yes', particularly if some of these 'minor' glitches were sorted.
Stayed 6 nights in Feb 2018
Response from Maria on 21 Mar,2018
Dear Guest, We really appreciate your feedback and comments, the fact that you took from your time to share with us make us glad to have you as valuable guests. To be honest we always work on improving our apartments and our services, your email makes us even more motivated to improve it all. Thank you once again! Hope to welcome you back in Iceland!

10/10 Excellent

Bryonh, Chester, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous apartment in the centre of Reykjavik
Apartment 102 was perfect! Very easy to find with the information Thomsen sent prior to arrival. The living area, kitchenette and bathroom couldn’t have been better, they were very spacious and sat 4 very comfortably. Everything you needed for your stay including cooking utensils was provided, which meant we could have a lovely enjoyable night in. The bedrooms are quite small but to us that didn’t matter, there is no need for them to be any bigger! Location is perfect! So close to downtown Reykjavik, walking distance to everything. I would definitely stay again!
Stayed 4 nights in Oct 2017
Response from Kind Regards, Mira from Thomsen Apartments on 19 Dec,2017
Dear Guest, Thank you for being our valued customers. We are grateful for the pleasure of serving you and meeting your needs.

8/10 Good

L.J., Dulles, VA

Liked: Cleanliness, property conditions & facilities, room comfort
Nice room - quiet area
The apartment was still being cleaned when I arrived at check in time, so I had to wait about 30 min until it was ready. It's a very minimalist space, but fairly quiet for only being up one floor. There's a small balcony off the rear of the apt overlooking residential backyards. The kitchen is a nice size for a couple of people prepping food. It's about an 8 minute walk from the apt to the downtown harbour, so a good option if you're looking for an escape from the hustle and bustle of the main street. Bonus: it's only about 5 min from the Viking ship sculpture.
Stayed 1 night in Oct 2017

8/10 Good

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent location and comfortable, clean apartment. Enjoyed the room but had a few issues: whenever the shower was running, it created a large leak in the middle of the kitchen floor; also, the lock on the door was a real issue and needs to be fixed. It was challenging to get both inside and out of the room.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and spacious. The bed was so comfortable, slept like a baby. Easy to find and easy check-in/check-out.
Stayed 2 nights in Aug 2017

10/10 Excellent

Steve, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice
This is a nice stylish apartment in a good location. The bedrooms are quite small but it was a bonus to have 2 separate bedrooms plus a sofa bed in the lounge, meaning the whole family could sleep in different rooms. It is perfectly located in a quiet street but 5 mins walk to the centre. Free on-street parking was also about 5 mins walk. The communication with the owners was very good - they emailed clear instructions on how to access the apartment, and the key was waiting for us as promised. As Iceland is expensive to eat out, we brought quite a lot of our own food and also did some shopping at a Netto. This apartment has 2 ceramic rings, a fridge, a kettle, a toaster and a microwave plus plenty of crockery. Staying in this apartment was therefore a big help to our budget when compared against staying in a hotel.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Maribeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Icelandic retreat
A very nice two bedroom apartment with a full kitchen. Only drawback was the loft - a bit low in the bedrooms if you are a tall person.
Response from General Manager on 14 Oct,2016
Thank you very much!

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & comfortable apartment on Grettisgata
Bright, spacious and clean apartment. It was only a few minutes walk to the main street and to the water front. Self check in worked fine although it would have been useful to have a welcome book in the apartment with phone numbers and appliance instructions etc.
Response from General Manager on 4 Oct,2016
Thank you for your review an words. We do agree with you and are working on a welcoming book.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and email communication after booking

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location right off the main street and close to the church and all the rrestaurants

6/10 Okay

Su Yin, Auckland

Liked: Cleanliness
The central location and cleanliness were great. Four of us stayed in a two bedroom apartment but there was limited space for travellers with luggage to pack/unpack. Otherwise the apartment was great.

6/10 Okay

Justin, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Apartment address may change
These are apartments and not hotels. After reading other reviews it appears Odinsgata 5 is just a placeholder address or feeder for getting customers as they will reassign you to different apartment without your knowledge. Arrived at 2:00am in the morning with significant amount of luggage to find that we were reassigned from Odinsgata 5 to another location. My prearranged tours pickups were based on the original address, this caused problems in needing to rearrange mapped out plans for the next few days based on Odinsgata 5 location. To give them credit the apartment they tried their best to fix the situation, we were reassigned to apartment that was very nice and in a better location, however not worth the heartache at 2am in the morning with kids and truck load of bags to find you need to move to different location plus having to worry about figuring out reorganizing pre arranged tour pickups.

10/10 Excellent

Midge, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very centrally located to shops and sights.
Great place close to shopping and eating. There were 4 of us and we were all very comfortable. If you are an older person you could experience getting in and out of the shower.

6/10 Okay

Verified traveller

Liked: Room comfort
Good not great
The shower was small but the apartment was ok for the price. I would stay there again

8/10 Good

Sheilagh, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
This apartment is a little gem.
Location is essential and this location was perfect, central to sights and needs. The door keys were easily accessible and the Nespresso coffee maker was fabulous. Restaurants in Reykjavik are very expensive so having a kitchen was important. Finding a parking space was not a problem and the beds were very comfortable. The building was quiet at night and the shower was great. Only drawback was the lack of a proper couch. I definitely recommend this apartment at this price point.

10/10 Excellent

Simon, Baildon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Ideal apartment and location to explore Reykjavik.

4/10 Poor

Meg, DC

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Air BnB not Hotel
The actual rooms were nice, but there was absolutely no service -- you can stay at an Air BnB for cheaper. No hairdryer, the owner had no clue we were checking in, no wifi information, no one checked on us to see if we needed anything, and no front desk. Which is fine, but then market yourself as an Air BnB, not a hotel.

10/10 Excellent

Emily, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a few problems getting hold of the information to check in but once we telephoned it was sorted in minutes. The apartment was comfortable, clean and SO WARM! Brilliant central location. Self check in with key box so very convenient.

10/10 Excellent

Michelle, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for exploring Iceland
Perfect location in a lovely little apartment conveniently located between the main two streets. Easy access to the main streets for hopping on tour buses. The room was tastefully redecorated and immaculately clean.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservation not honored
We booked this apartment downtown, however, upon arrival were sent to another house on the outskirts of the city instead due to 'over booking'.

6/10 Okay

Chris, Ireland

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great location, but bathroom needs work
The apartment was lovely, in a great location, the landlady responded quickly to our text when we arrived -a friendly lady, her son came around and completed the TV/Internet installation as soon as we arrived, so great service. However, the bathroom needs upgrading, smell from shower and shower area needs cleaning. If the bathroom was upgraded, we would happily stay in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Rekomenderas
Fin lägenhet med ett fantastiskt läge. Fungerade fint för fyra vuxna och två barn
Stayed 5 nights in Jul 2019
Response from Maria on 12 Jul,2019
Thank you so much for the lovely feedback. You have amazing guests! Best wishes!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
非常糟
前一晚才通知換地點，說我們原本訂的地方也就是大家現在看到的地址已經停止營業了，被改的地方跟照片上根本不一樣，不值這個價，蠻詐騙的，廚房用品蠻髒的，清潔劑和沐浴用品都是加水的，不能用。停留四晚衛生紙只給兩卷。
Stayed 4 nights in Nov 2018
Response from Maria on 4 Dec,2018
Thank you for your comments, however being anonymous doesn`t really provide a real information.

8/10 Good

ching ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and big size
Stayed 1 night in Sep 2018
Response from Maria on 3 Oct,2018
Thank you so much for your feedback and being our guests!

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fin lägenhet i sjabbigt hus
Jättefin o praktisk lägenhet, men utsidan o entrén ser sjabbig ut. Bra läge.
Stayed 2 nights in Aug 2018
Response from Mira on 11 Aug,2018
Thanks a lot for choosing our service. We highly appreciate the time and effort you have spent to share your comments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvä sijainti
Kivan kokinen siisti asunto hyvällä paikalla. Lähellä oli kaikki tarvittavat palvelut. Ovikoodit toimii hyvin. Ainoa huono puoli oli ettei ollut henkilökunta silloin kuin "naapurit" mekkaloi.
Stayed 3 nights in May 2018
Response from Maria on 16 May,2018
Dear Tilavaa, We highly appreciate the time and effort you have spent to share your insightful comments, which will be seriously considered and adequately implemented. We always welcome comments from our guests and we hope that you will continue to share them with us in the future.

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities
Kattohuoneisto hyvällä sijainnilla Grettisgatalla
Saavuimme ensin vanhempaan asuntoon Odinsgatalle 6 hlö seurueen kanssa. Sieltä puuttui pyyhkeet ja lakanat eikä ovi toiminut. Tavoitin nopeasti puhelimitse henkilökunnan ja melko pian saimme siirtyä paljon parempaan asuntoon joka oli siisti ja miellyttävä. Astiat riitti vain viidelle, mikroa ei ollut, mutta pärjäisimme hyvin ja laittelimme itse ruuat ihan sujuvasti. Tiskikone oli mikä oli oikein kiva juttu. Suosittelen ainakin tätä Grettisgataa isommalle perheelle.
Stayed 4 nights in Apr 2018
Response from Maria on 18 Apr,2018
Dear Pia, Thanks a lot for choosing our service. We highly appreciate the time and effort you have spent to share your comments. We look forward to the opportunity of serving you in the future. Kind Regards, Thomsen Apartments

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location, okay apartment, bad service
The apartment was not at all like the photos, rather old and not particularly fresh. However, locations was great! Not too much noise outside. We had trouble with the reservation, and did not experience good communication with the responsible person.
Stayed 3 nights in Nov 2017
Dear Guest, Thank You for Your Comments! We highly appreciate the time and effort you have spent to share your insightful comments, which will be seriously considered and adequately implemented. We always welcome comments from our guests and we hope that you will continue to share them with us in the future.

4/10 Poor

Christina P.

Einmal und nicht wieder
Wir wollten eigentlich 3 Nächte in dem Appartment verbringen. Da wir uns aber in der Wohnung so unwohl gefühlt haben, sind wir einen Tag vorher abgereist. Die Wohnung ist ein ehemaliger Laden, was man an den vorhandenen Bodenfliesen und der großen Fensterfläche noch gut erkennen kann. Direkt vor dem Fenster ist ein Parkplatz und Fussweg, so dass man das Gefühl hat, jeder starrt hinein. Allerdings geht dieses nicht, da ein Sichtschutz vorhanden ist. Die Küche besteht aus einer sehr kleinen Küchenzeile, mit kaum vorhandener Ablagefläche. Ein Backofen und Geschirrspüler ist nicht vorhanden. Das zweite Schlafzimmer würde ich als Abstellkammer bezeichen, ohne Fenster! In der ganzen Wohnung gibt es keinerlei Möglichkeiten, Koffer ect. unterzubringen. Wie man mit 5 Personen unterkommen soll, ist mir ein Rätsel. Das einzige Positive ist die stylische Einrichtung.
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Comfortabel en dichtbij
Heerlijk appartement, klein maar leuk en comfortabel, zeer dicht bij winkels, horeca , kortom een aanrader om in het centrum te verblijven. Geen Personeel gezien, maar dat was voor ons geen probleem, alles goed geregeld. Appartement is schoon en van alle gemakken voorzien. Wij hebben een onvergetelijke tijd gehad in Reykjavik, en komen zeker terug.