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The pool area is extremely slippery and dangerous.
Aaron
Stayed 1 night in Apr 2024
Response from HIE Team on 10 Apr,2024
I've passed your comments on to our cleaning and maintenance crews. Thank you for sharing your concerns we appreciate you letting us know. We also want to thank you for staying with us. We hope to see you again soon!
The hotel was extremely clean and quiet. Staff was accommodating. The only complaint was water temperature. I ran a bath and the water got cold before the run was 1/4 full.
Tiisha
Stayed 1 night in Jan 2024
Response from HIE Team on 28 Jan,2024
I sincerely apologize that you had an issue with the water while staying at our Hotel. We want all our guests to have the best experience possible. We have our engineering team looking into this. Please don't hesitate to let our front desk know if you have any issues while staying. Your stay is important to us. Thank you for choosing to stay with us on your last trip.
Beautiful brand new building, staff was very friendly my major issue was noise during sleeping hours. We heard banging and vacuuming on and off waking us up throughout the night. I would imagine this will be resolved shortly. Also pool was not completed if you are wanting that feature.
PEGGY
Stayed 1 night in Jan 2024
Response from HIE Team on 17 Jan,2024
We're sorry to hear that you didn't get the rest that you deserve. Our number one priority is making sure that our guests enjoy their stay and feel as if our Hotel is a home away from home. There are still a few areas under construction, however we try not to vacuum after 8 pm. We'll continue to train our staff on the appropriate way to give the best experience to all our guests regardless of construction happening or not. Thank you for taking the time to give us feedback. It is appreciated. Thank you for helping us be the best we can be. The pool should be open very soon.