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"Clean rooms.. breakfast was good. Unfortunately we were in the side where building works were taking place.. our view was of storage containers and we were woken at 7am by the workers "

"Beautiful property, but unfortunately the experience is let down by very poor customer service and a number of unexpected additional costs that you wouldn’t expect at this star rating. Check-in is consistently delayed often by over an hour and the compensation offered (typically a single £20 drinks voucher) feels inadequate given the inconvenience. Overall, while the hotel itself is visually impressive, the service and overall value do not justify the price."

"Couldn’t find fault. Really nice hotel and rooms "

"Free car park Spacious room but bed had clearly not been moved as there was rubbish under it Stayed in 551 - no warning that despite double glazing you hear every word of announcements at line st station - try and stay at front of hotel. Check in staff were very helpful. The young male who checked us out needed a little bit more training. Good bar attached to hotel. Didn’t eat there but restaurant was quite busy. "

"Huge rooms, excellent amenities. Breakfast has so much choice. Really is an amazing stay!"

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"Breakfast was excellent The workers were really friendly and really helpful"

"Wonderful hotel with great staff "

"I travelled 4 hours I’d booked pet friendly room The manager said I could not stay there as I had two dogs Nobody asked me how many dogs I was taking It was awful I was in tears "