"My sister and I stayed from Wednesday night through Tuesday morning, and unfortunately the experience was disappointing. Housekeeping never came to our room a single time during our entire stay. We repeatedly had to go down to the front desk to request clean towels and basic supplies, and even after mentioning it multiple times, no one was ever sent to service the room.
We also used the parking garage down the street, which the hotel partners with. Each day, guests are required to notify the hotel before noon if they parked there. One day we left early and returned late, and I forgot to tell them. I understood that mistake was on me, and I contacted the garage directly and paid the $30 fee. However, the hotel then tried to charge me another $32 for the same night, saying I “knew the rules.” I did know the rule, and that’s why I paid the garage. Being charged twice for one night of parking was unreasonable, and they refused to remove the extra charge. I ended up paying $62 for one night of parking.
To “make up” for the fact that housekeeping never came to our room, they removed a $32 charge for the morning we checked out—at 8:30 AM. That hardly felt like meaningful compensation for six nights without housekeeping and the double parking charge.
The hotel is in a nice location and the breakfast was good, but overall the lack of service and the way the parking situation was handled means I would not stay here again."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
