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Reviews of Fairfield Inn & Suites by Marriott Houston Richmond

2.5 out of 5
Fairfield Inn & Suites by Marriott Houston Richmond
22010 South West Freeway, Richmond, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 188 out of 260 reviews" "
Rating 8 - Good. 51 out of 260 reviews" "
Rating 6 - Okay. 9 out of 260 reviews" "
Rating 4 - Poor. 7 out of 260 reviews" "
Rating 2 - Terrible. 5 out of 260 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Oluwasanya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rule that the rooms will be cleaned every other day is nasty. People come hotel for comfort and cleanliness. Rooms should be cleaned everyday.
Stayed 2 nights in Apr 2024
Response from Ashley B. on 30 Apr,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are sorry to hear that you didn't enjoy not having daily housekeeping, and I apologize if the staff did not explain that it is available upon request.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

10/10 Excellent

doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for three nights. The staff was very nice and the breakfast was good. Actually, it was very quiet even with the highway close by. Would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Ashley B. on 27 Apr,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

LaToya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only thing that bothered me and my husband was the Strong BLEACH smell From the bedding. We both have sensitive skin, also very bad allergies. We will bring our own bedding next time.
Stayed 1 night in Apr 2024
Response from Ashley Baker on 23 Apr,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experiences at our hotel. We are sorry to hear about the bleach smell. We will get in contact with our laundry company to see if they can adjust the dilution.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

8/10 Good

Timothy, League City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options within walking distance
Stayed 1 night in Feb 2024
Response from Ashley B. on 11 Apr,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are so happy to hear that you enjoyed your stay, and we were able to meet your needs and expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
The primary reason I was taken with this hotel was the staff. I’ve stayed at many (frankly, too many) hotels so I have some understanding of what constitutes a great/good/ok/bad/terrible hotel. It was wonderful all around. But, the way you really evaluate, let’s say “judge,” a hotel is the staff, both front and back. I interacted with both, numerous times. They have their policies, which the take seriously, but they also understand when unplanned things occur. I travelled from a great distance and needed a lot of calm and quiet. I asked for small things. A TV turned down. Ice, water, a glass. The little things were most graciously met. I requested something a little larger as I had a slightly longer stay than I initially expected. They were full. But, they did everything they could to help with a difficult and perhaps unsolvable problem. The entire hotel was booked! Nothing to be done, yet they tried their best and finally accomplished it. The moral of the story is hire really competent people who care about the customers. They went above and beyond. Thank you. Thank you Paula. Thank you Neal. Thank you Crystal. Thanks to everyone.
Stayed 2 nights in Apr 2024
Response from Ashley B. on 8 Apr,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are so happy to hear that our staff provided you the service you deserved. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ashley B. on 5 Apr,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are so happy to hear that you enjoyed your stay, and we were able to meet your needs and expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

10/10 Excellent

KATHRYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly helpful staff. clean,quiet room, breakfast was fresh and plentiful
Stayed 2 nights in Mar 2024
Response from Ashley B. on 1 Apr,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are so happy to hear that you enjoyed your experience, and we were able to meet your needs and expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

10/10 Excellent

MINSUN

Stayed 3 nights in Mar 2024
Response from Alexa on 19 Apr,2024
Thank you so much for leaving a review! We appreciated.

8/10 Good

Orchid

Liked: Cleanliness, staff & service, amenities
Staff was friendly. Room was as advertised. Some finishing details missing but meets the needs for business or short stays.
Stayed 1 night in Feb 2024
Response from Ashley B. on 20 Feb,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are so happy to hear that you enjoyed your stay, and we were able to meet your needs and expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ashley B on 20 Feb,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are so happy to hear that you enjoyed your stay, and we were able to meet your needs and expectations. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness
Every clean an well maintained
Stayed 1 night in Feb 2024
Response from Ashley Baker on 19 Feb,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are pleased to hear that you enjoyed your time with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

TaShunda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Ashley B. on 6 Feb,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

10/10 Excellent

Ndubisi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment with decent room
Stayed 1 night in Jan 2024
Response from Ashley B. on 2 Feb,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

8/10 Good

laure elvedia

Travelled with family
So expensive Staff must be more kindly And think to offer the water, put the bottle water inside the room
Stayed 1 night in Jan 2024
Response from Ashley B. on 23 Jan,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us. We will pass along your suggestion regarding the water to upper management.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Myra

Liked: Cleanliness, staff & service, property conditions & facilities
My room did not have a luggage rack.
Stayed 1 night in Jan 2024
Response from Ashley B. on 22 Jan,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us. We have luggage racks available upon request.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

jose

Stayed 9 nights in Dec 2023
Response from Ashley B on 23 Jan,2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us. It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon!

10/10 Excellent

Myra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Dec 2023
Response from Ashley B. on 20 Dec,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

4/10 Poor

Shu

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
No sitting place and no solution from the hotel
The standard king bed room despite its spaciousness it doesn't provide any sitting place except a desk chair. My son and I had to sit on bed. I have never been to a hotel which offers no sofa, sofa chair. When I asked for upgrade consideration, I was told by the front desk that my booking agent had to call the hotel. After my booking agent called, we were told the room change was not possible and I must talk to the property manager the next day. When I finally talked to the manager the next morning, the only solution I was given is to cancel my reservation and rebook it with the hotel directly. How was it possible for me to cancel my reservation at that point? I stayed six nights and we had to sit in bed all that time.
Stayed 6 nights in Nov 2023
Response from Crystal Hernandez on 28 Nov,2023
Hello, we are sorry to hear that your stay with us was not perfect. I will be investigating the issues you mentioned to make sure they are handled appropriately. We appreciate you taking the time to leave us this feedback and hope to have the chance to make this up to you in the future. Sincerely

4/10 Poor

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk people were wonderful, but this hotel had some awful smells. The whole second floor wreaked of marijuana and the elevators smelled like urine. We asked to move rooms and they quickly accommodated, but the second room still had a marijuana smell. We will not be returning. Staff was great and nice!
Stayed 1 night in Nov 2023
Response from Crystal Hernandez on 27 Nov,2023
Dear Ashley,I was disappointed to hear about the problems that you experienced during your recent stay with us. I am writing to thank you for taking the time to bring these matters to my attention.We strive to make each guest’s stay a satisfying one. The principal goal of our hotel is to provide great service to all of our guests. Consequently, it is disappointing to learn that you are unhappy. Please accept my sincere apology.A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that all comments and suggestions we receive are taken seriously. They tell us what we are doing right, what we are doing wrong, and how we can improve. Your willingness to share your recent experience is genuinely appreciated.Please be assured that your complaints and suggestions have been addressed, and the appropriate action has been taken. We take pride in our hotel, and we do our best to prevent problems from recurring. Therefore, I’d like you to give us another try by staying with us again during your next visit to the area, and please let me know so that I can personally assure that your stay is a memorable one.Again, I would like to thank you for taking the time to share your concerns with us.We look forward to seeing you in the future.

10/10 Excellent

roland, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ashley B. on 20 Nov,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are so pleased to hear that you had an enjoyable stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

8/10 Good

Janet S.

Stayed 1 night in Nov 2023
Response from Ashley B. on 20 Dec,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay with us. We see that your stay was not perfect and would love to know how we could have improved your experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great but the continental breakfast was not what you would expect.
Stayed 1 night in Nov 2023
Response from Ashley B. on 20 Nov,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are sorry to hear that the breakfast was not what you expected during your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

10/10 Excellent

Dian

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating, clean, and quiet. Would stay again.
Stayed 1 night in Oct 2023
Response from Ashley B. on 23 Oct,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are so pleased to hear that you had an enjoyable stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,

10/10 Excellent

Evelyn K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travel to Texas last minute and this place was just perfect! It was clean, quiet, breakfast was awesome, easy to park, and overall it was a great experience. I would definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Ashley B on 16 Oct,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We are pleased to hear that you had such a great experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Darin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I enjouef our stay very much. Very quiet and safe. We would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Ashley B. on 16 Oct,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

6/10 Okay

Naheed

They do not clean the rooms every day which is bizarre, very average hotel. Will not stay here again.
Stayed 3 nights in Sep 2023
Response from Ashely B. on 26 Sept,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. We understand that Marriott's new housekeeping policy is not convenient for all guests and do offer housekeeping upon request if you need it more than every other day. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ashley B. on 25 Sept,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the Best
I have stayed at this Fairfield Inn location several times including stays lasting about a week. I have not once had a single problem. My stay was always quite, comfortable and clean. I will continue to come back and stay here when in the area.
Stayed 1 night in Sep 2023
Response from Ashley B. on 18 Sept,2023
Hello,We are so happy to hear that you have enjoyed all of your stays with us! We love to hear how we are doing and that we are meeting our guests needs and expectations. We look forward to seeing you in the future. Sincerely,

10/10 Excellent

Samuel

Business traveller
Liked: Amenities
Friendly front desk
Stayed 1 night in Aug 2023
Response from Ashley B. on 7 Sept,2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ashley B. on 5 Sept,2023
Hello, We are so happy to hear that you enjoyed your stay at our hotel, and we were able to meet your expectations and needs. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We appreciate you taking the time to leave us this feedback and look forward to seeing you again in the future. Sincerely,

10/10 Excellent

Ushikia

Stayed 1 night in Aug 2023
Response from Ashley B. on 25 Sept,2023
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff and management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Good

Usama

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice and peaceful.
Stayed 1 night in Aug 2023
Response from Ashley B. on 15 Aug,2023
Hello,We are so happy to hear that you had peaceful experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We appreciate you taking the time to leave us this feedback and look forward to seeing you again in the future.Sincerely,

2/10 Terrible

Beverly, LUFKIN

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked a hotel room for my 75 year old dad, in his name, for his out of town church meeting. I paid in full, in advance, online through Expedia. When my dad arrived the lady at the front desk wouldn't give him his room and was asking a million questions, about car insurance, what car he was driving, registration, etc. Confusing him and grilling him about giving them more and more information. He eventually had to call my mom, who had to call the hotel and demand they give my dad the room that we paid for. After threatening to call a corporate office and giving the hotel a bad review, they finally said they will give him his room. Never coming back to this establishment after all this.
Stayed 2 nights in Aug 2023
Response from Ashley B. on 7 Aug,2023
Hello,First I would like to apologize about the issue your father encountered during his stay with us. You are right to be upset, I am very surprised to hear that since we don't actually collect any vehicle information for the system. I will be speaking to the associate that checked him in and figuring all of this out to prevent it from happening in the future. Please feel free to contact me to speak about this issue. Sincerely,

10/10 Excellent

Myra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the quitness
Stayed 1 night in Jul 2023
Response from Ashley B. on 31 Jul,2023
Hello,We are so happy to hear that you enjoyed your stay at our hotel. We appreciate you taking the time to leave us this feedback and look forward to seeing you again in the future.Sincerely,

10/10 Excellent

ARTURO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
well kept and clean
Stayed 1 night in Jul 2023
Response from Ashley B. on 20 Jul,2023
Hello,We are so happy to hear that you enjoyed your stay with us. We appreciate you taking the time to leave us this feedback and hope to see you again soon. Sincerely,

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Everything
Stayed 1 night in Jul 2023
Response from Ashley B. on 15 Jul,2023
Hello,We are so pleased to hear that you enjoyed your stay with us. We appreciate you taking the time to leave us this feedback and hope to see you again soon.Sincerely,

10/10 Excellent

Myra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the breakfast selection, the sound of no sound, also the staff was amazing
Stayed 1 night in Jun 2023
Response from Ashley B. on 26 Jun,2023
Hello,We are so happy to hear that you enjoyed your stay with us. We appreciate you taking the to let us know about the breakfast, quiet and staff. We look forward to seeing you again in the future.Sincerely,

10/10 Excellent

Wedeb

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Jun 2023
Response from Ashley B. on 15 Jun,2023
Hello,We are pleased to hear that you enjoyed your stay with us. We appreciate you taking the time to leave us this feedback and hope to see you again in the future.Sincerely,

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Ashley B. on 9 Jun,2023
Hello,We are so happy to hear that you enjoyed your stay with us. We appreciate you taking the time to leave us this feedback and hope to see you again in the future. Sincerely,

8/10 Good

Matt

Stayed 1 night in Jun 2023
Response from Ashley B. on 22 Jun,2023
Hello,We are pleased to hear that you enjoyed your experience at our hotel. We appreciate you taking the time to leave us this feedback and hope to see you again in the future.Sincerely,

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As Checking in someone walked in and asked for directions to the restroom not staying at the hotel as a guest Didn’t realize Rest Rooms were public especially if there is a public restroom next door at the convenient store Just a little Safety Precaution for your guests Other than that Very Polite, Professional and Clean
Stayed 1 night in May 2023
Response from Ashley B. on 29 May,2023
Hello,We are happy to hear that you enjoyed your stay regardless of our staff violating safety protocols. You are correct that is against company policy and we will be investigating this issue to prevent it from occurring in the future. We appreciate you taking the time to leave us this feedback and hope to see you again in the future.Sincerely,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Ashley B. on 23 May,2023
Hello,We are so happy to hear that you enjoyed your stay with us. We appreciate you taking the time to leave us this feedback and hope to see you again in the future. Sincerely,

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy but smelly.
The staff were really nice. The hotel still looks new. The room was very clean and still looked new. The bed was very comfy. The only thing we didnt like was the way the hotel lobby and hallways smell. I'm not sure whats going on there but the lobby and hallways have an obnoxious odor. The smell was not in the room however.
Stayed 1 night in May 2023
Response from Ashley B. on 10 May,2023
Hello, We are sorry to hear that your stay with us was not perfect and we are terribly sorry for the things you encountered during your stay, We are having people look into the smell in the lobby and hallways to make sure they are handled appropriately. We appreciate you taking the time to leave us this feedback and hope to see you again in the future Sincerely,

4/10 Poor

Maca

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023
Response from Ashley B. on 27 Apr,2023
Hello,We are sorry to hear that you did not enjoy your stay with us. We would love to hear any feedback you may have on how we could have improved your stay with us. We appreciate you taking the time to leave us this review. Sincerely,

8/10 Good

Kunle

Travelled with partner
Liked: Staff & service, amenities
My bed room and bathroom was nice front desk staff was ok the breakfast fruit and cereal was good boil eggs was ok everything else tasted horrible the coffee is always cold and the pool was dirty we stayed for 6 nights and housekeeping changed our towels and bedding once because we ask them to, brenda from housekeeping five stars for her she’s awesome .
Stayed 6 nights in Apr 2023
Response from Ashley B on 14 Apr,2023
Hello,We are sorry to hear that your stay with us was not perfect. I will be investigating the issues you mentioned to make sure they are handled appropriately. We appreciate you taking the time to leave us this feedback and hope to have the chance to make this up to you in the future. Sincerely,

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, I had to move to a new room because there were a ton of ants in my first room. I was supposed to receive a credit for one of my nights and did not receive the credit. My service with Expedia was not good at all. I will not book with them for future stays.
Stayed 4 nights in Apr 2023
Response from Ashley B. on 11 Apr,2023
Hello,We are sorry to hear that you had this experience at our hotel. We are unable to give you monetary compensation unless Expedia agrees to give you a discount. We appreciate you taking the time to leave us this feedback and hope to hear from you soon. Sincerely,

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
This hotel was just ok. Breakfast not great. Under the bed was very dirty- looked like it had never been cleaned. Whatever cleaner they did use made the whole hotel smell like a old people home/hospital.
Stayed 2 nights in Mar 2023
Response from Ashley B. on 3 Apr,2023
Hello,We are disappointed to hear that your stay had so many issues. We will pass these issues on to see that they get resolved in a timely manner. We appreciate you taking the time to leave us this feedback.Sincerely,

10/10 Excellent

Ana

Stayed 1 night in Mar 2023
Response from Ashley B. on 21 Apr,2023
Hello,We are so happy to hear you enjoyed your stay with us. We appreciate you taking the time to leave us this feedback and hope to see you again in the future.Sincerely,

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing place to stsy Convenient to high way and restaurants Would stsy again.
Stayed 1 night in Mar 2023
Response from Ashley B. on 10 Mar,2023
Hello,We are so pleased to hear you enjoyed your stay with us. We appreciate you taking the time to leave us this feedback and hope to see you again soon. Sincerely,

4/10 Poor

Linda, Corpus Christi

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
When we checked into room late on Saturday night our toilet was not working. It wouldn't flush. Since it was late I decided to wait till the morning. Morning comes and it still isn't working. I ended up calling front desk and they said they would send someone. No one ever came to fix it. For as much as we paid to have that issue it was a major inconvenience.
Stayed 1 night in Mar 2023
Response from Ashley B. on 7 Mar,2023
Hello,We are sorry to hear that you experienced this issue during your stay with us. We would love the opportunity to make it up to you. Please reach out to the hotel to let us know what we can do to make it right. We appreciate you taking the time to leave us this feedback.Sincerely,