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Reviews of Hilton Garden Inn Richmond South/Southpark

3 out of 5
Hilton Garden Inn Richmond South/Southpark
800 Southpark Blvd, Colonial Heights, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 421 out of 754 reviews" "
Rating 8 - Good. 190 out of 754 reviews" "
Rating 6 - Okay. 76 out of 754 reviews" "
Rating 4 - Poor. 29 out of 754 reviews" "
Rating 2 - Terrible. 38 out of 754 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tamika at the front desk was really wonderful - it was a late check in for us and she was swamped. She was very delightful and got us checked in swiftly. We found the property to be very clean and accommodating. The bed was super comfy. Thanks Hopewell Hilton - we are glad we are members!
Stayed 1 night in May 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driver was really nice
Stayed 3 nights in May 2024

6/10 Okay

Jean

Travelled with family
The refrigerator in my room did not work the tub all the yellow paint was coming up when I took my shower had to go out and get shower shoes the cleaning lady didn’t even give clean towels on even knock on the door to see if I wanted my room clean
Stayed 2 nights in May 2024

6/10 Okay

Beth, Cinnaminson

Travelled with partner
Liked: Cleanliness, staff & service, amenities
While our room was overall satisfactory, it was NOT the room we paid for (king with a jacuzzi), so we were "upgraded" to a suite (no jacuzzi.) That in itself was a bit of a disappointment. Additionally, we experienced several maintenance related issues while we were there. First, we had an issue with the key/door knob, causing us to need to go down TWICE to the front desk for assistance. (The staff was great, and offered us a complimentary breakfast voucher for the inconvenience). Once in the room, were were impressed with the size and amenities, but then we went to turn on the bathroom light. It was so dim that it barely looked like it was on. Thankfully, the vanity lights helped alleviate that a little bit, but overall, the lighting just wasn't ideal for a bathroom. Overall, if in the area, I might first look at surrounding hotels before heading back to the Hilton Garden Inn. For what we paid, what we experienced was a bit of a disappointment.
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the whole hotel and surrounding area...definitely gonna stay here again
Stayed 2 nights in Apr 2024

10/10 Excellent

Yoshinori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just had power outages for 1 1/2-2 hours. But everything was great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First Time Stay It Was Really Great For Me & My Significant Other
Stayed 1 night in Apr 2024

10/10 Excellent

Sean A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

larry

Travelled with partner
The room had an older tv and it pixilated from the time we checked in until leaving
Stayed 2 nights in Apr 2024

10/10 Excellent

Nadia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I only stood 1 night but I have no complaints the check in was smooth and the room was very well kept.

8/10 Good

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Stayed 1 night in Mar 2024

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay. The breakfast buffet is not really a buffet.... actually kind of wierd how they do it , you order everything through the one waitress and she gets it for you..... seems like it could be more efficient and a little easier on the staff. But they did great thank you.
Stayed 1 night in Mar 2024

8/10 Good

tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

David

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed in this hotel many times between 2008 and 2017 and fully enjoyed every stay. I returned March 2024 and found the hotel getting very tired. The staff don’t seem to be very motivated or happy. The company I work for also noticed this and has recommended my next stay in the area is at springhill suites in chester.
Stayed 3 nights in Mar 2024

10/10 Excellent

Eugenie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean.
Stayed 1 night in Feb 2024

2/10 Terrible

Marques

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional customer service, small jetted tubs make the drive north to Comfort Inn & Suites you can’t go wrong!
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What I didn’t like? I always prefer staying at the Hiltons across the US. The only problem I had was with the breakfast in the morning. The food was great but the staff was unattentive and the wait time for getting the food and cutlery was very long. Other than that. John Giansante
Stayed 3 nights in Feb 2024
Response from Shanicka, AGM on 27 Feb,2024
Thank you for your feedback! We're glad you enjoyed your breakfast and apologize for the inconvenience of having to wait.

10/10 Excellent

Julia Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean ! the staff in the morning were wonderful
Stayed 3 nights in Feb 2024
Response from Shanicka, AGM on 27 Feb,2024
Thank you for feedback! I will be sure to share your kind words with our staff!

10/10 Excellent

Alexis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Shanicka, AGM on 27 Feb,2024
Thank you for your feedback!

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process....your representative, Asia, was very nice and helpful.
Stayed 1 night in Feb 2024
Response from Shanicka, AGM on 27 Feb,2024
I will be sure to pass your compliments on to Asia. Thank you for staying with us!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Shanicka, AGM on 27 Feb,2024
Thank you for your feedback!!

10/10 Excellent

Nannette, Staten Island

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly ❤️
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Stayed 2 nights in Jan 2024

8/10 Good

Harleigh

Stayed 1 night in Jan 2024

10/10 Excellent

Nathaniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean quiet and friendly staff
Stayed 2 nights in Jan 2024

8/10 Good

Eddie

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Elpert

Liked: Cleanliness, staff & service
Good accommodation and good staffs, only downfall is little smelly..
Stayed 1 night in Jan 2024

10/10 Excellent

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Bert

Disliked: Property conditions & facilities
Checked in and was given a smoking room. Reservation requested non smoking room. Not enough hot water to take one shower … This 1/2 shower for 1 and no shower for the second person. Upon checkout we expressed in a very civil manner re the hot water and they ‘knew about it’. It’s not our nature to complain…however we do feel there should be a certain level of compensation since we could not properly clean ourselves with a shower. I did call the front desk to report the lack of hot water and they said they wood call me back and never did. We have time share with Hilton Grand Vacations and try to remain loyal. Right now we are at Hiltons Embassy Suites in Brunswick, Georgia and the experience so far is just the opposite. Quite nice!
Stayed 1 night in Jan 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet is so low to the ground; it looks like it belongs in a preschool. The shower did not work without great effort. Thought it might break. The rest was really nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel. Nothing over fancy and nothing to complain about. Did have repeated issue with the card opening the room door.
Stayed 1 night in Dec 2023

10/10 Excellent

Lavon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon walking in the lobby was well decorated and very nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
US ARMY WOMEN'S MUSEUM
Excellent service at front counter
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent and Heather was awesome. Majority of the front desk staff were friendly.
Stayed 7 nights in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
young lady at the front desk with the pretty curls was outstanding.
Stayed 2 nights in Nov 2023

8/10 Good

Linda

Stayed 1 night in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Megan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful
Stayed 1 night in Nov 2023

8/10 Good

Derwin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Richard

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Marlon

Stayed 1 night in Nov 2023

8/10 Good

Chrystina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel; would have preferred 4 towels in a room that sleeps 4. Elevators are extremely slow and fitness center left something to be desired. Proximity to places we needed and the interstate is great.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 2 nights in Oct 2023