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Reviews of Home2 Suites by Hilton Richmond Short Pump

3 out of 5
Home2 Suites by Hilton Richmond Short Pump
209 Towne Center West Blvd, Richmond, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 219 out of 295 reviews" "
Rating 8 - Good. 44 out of 295 reviews" "
Rating 6 - Okay. 15 out of 295 reviews" "
Rating 4 - Poor. 8 out of 295 reviews" "
Rating 2 - Terrible. 9 out of 295 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly
Stayed 1 night in May 2024

2/10 Terrible

brandon

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Anu

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities were clean and the staff was absolutely wonderful
Stayed 1 night in May 2024

10/10 Excellent

DELIA

Liked: Cleanliness, staff & service, property conditions & facilities
This day was very enjoyable. We were allowed to check in a little earlier for breakfast. Buffay in the morning was amazing the best I’ve ever had. Rooms were really really clean in the clerks were very outstanding.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jamela

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, spacious room!
Stayed 1 night in Apr 2024

10/10 Excellent

Ken

Stayed 4 nights in Apr 2024

6/10 Okay

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fire alarm went off early in the early morning
Stayed 1 night in Apr 2024

8/10 Good

Nedenia-Mae, Chesapeake

Stayed 2 nights in Apr 2024

10/10 Excellent

Tyler

Stayed 3 nights in Mar 2024

4/10 Poor

Belinda

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 1 night in Mar 2024

10/10 Excellent

Paula, Greenwood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel was full and only had king bed options and the parking lot was full but had close over flow options
Stayed 1 night in Mar 2024

8/10 Good

Mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk gentleman was very friendly and accommodating. Continental breakfast was great, many options. Rooms were spacious. Everything appeared very clean. The only area that wasn’t was the head of the box spring definitely needed vacuumed. Would definitely stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

nizam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and atmosphere
Stayed 1 night in Feb 2024

10/10 Excellent

Allyson

Stayed 1 night in Mar 2024

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was accessible to everything. The breakfast was ok but could've been better. Overall, I would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family time so many families also stayed. We could be together when we wanted and separate when we felt like it. Lots of in and out for a celebration of life. Courteous staff. Thanks.
Stayed 4 nights in Feb 2024

10/10 Excellent

Wilfran

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept and room were spacious. I would rebook here if in the area again
Stayed 1 night in Feb 2024

10/10 Excellent

Brittany

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great. Last minute booking due to hotel issues at another brand. Will never stay anywhere else. Largest hotel room we have ever been in. Feels super cleaned and well taken care of
Stayed 1 night in Feb 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff were super friendly and helpful plus the rooms are extremely spacious and very well kept.
Stayed 1 night in Jan 2024

10/10 Excellent

Laura

Stayed 1 night in Jan 2024

10/10 Excellent

Raeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2024

10/10 Excellent

Tierra

Stayed 1 night in Jan 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Amenities, property conditions & facilities
Very pretty hotel right near shopping and restaurants. Great location!
Stayed 1 night in Jan 2024

10/10 Excellent

Cindy

Very clean
Clean, large room, with all the accessories of home.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff! Check in was super easy. The room was spacious and had so much room for our family of 5. Having the kitchen was a huge plus! The property was clean and comfortable. We will definitely stay here again!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 1 night in Dec 2023

10/10 Excellent

Ubin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pretty good!
The neighbors were loud. The front desk didnt help out, he said he called but the vomume didnt change. I went and asked them myself and the noise levels were fune thereafter. Great breakfast and the pool was fun and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Tricia

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
Great, friendly staff and excellent location. Close to shopping .
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Robin, West Palm Beach

Stayed 1 night in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Malinda

Stayed 2 nights in Dec 2023

6/10 Okay

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Kaskha

Stayed 1 night in Dec 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Stayed 2 nights in Dec 2023

8/10 Good

Cathy S

Stayed 3 nights in Nov 2023

8/10 Good

Shawn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice room, nice amenities. Only complaint was the WiFi didn’t work reliably (worked fine at certain times, didn’t work other times)
Stayed 1 night in Nov 2023

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the things I was most impressed with was the friendliness of the staff. Every person I encountered at the front desk was extremely kind and helpful. The rooms were clean. I loved that I could pick up an apple at any moment when needing a snack. My only thought that needs addressing is the fact that it's a dog friendly hotel but there weren't any poop bags available. Thank heavens I brought extras but if I hadn't I don't know what I would have done. I appreciate the areas to throw away the waste. Thank you for a wonderful place to stay for a few days.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all around
Stayed 1 night in Nov 2023