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Reviews of Studio 6 Richmond, VA - I-64 West

2 out of 5
Studio 6 Richmond, VA - I-64 West
7831 SHRADER ROAD, Richmond, VA

Reviews

5.4
Rating 10 - Excellent. 57 out of 251 reviews" "
Rating 8 - Good. 28 out of 251 reviews" "
Rating 6 - Okay. 35 out of 251 reviews" "
Rating 4 - Poor. 30 out of 251 reviews" "
Rating 2 - Terrible. 101 out of 251 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Ramona

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
External area of hotel was well maintained, with upkept landscaping. Staff is personable and down to earth. Internal areas require professional deep cleaning, carpet removal throughout is neccessary. Smokers never adhere to non-smoking restrictions. Rules against smoking aren't enforced. Infestation of roaches and bedbugs must be addressed before further lodging can be permitted.
Stayed 8 nights in May 2024

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lynn Haley on 1 May,2024
Thank you for taking the time to complete this survey, We are happy to read that your stay was a pleasant one.

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
A bath tub would have been nice. I have a 2 year old that only takes baths. I was told tubs are only in the 2 bed rooms which are of course more expensive.
Stayed 2 nights in Apr 2024
Response from Lynn Haley on 12 Apr,2024
Thank you for taking the time to complete our survey, we greatly appreciate you. We are happy to read that your stay was a pleasant one and look forward to serving your lodging needs in the future.

4/10 Poor

Ivan

Liked: Cleanliness
Disliked: Staff & service, amenities
Poor customer service
Stayed 2 nights in Mar 2024
Response from Lynn Haley on 10 Apr,2024
We are sorry to read that your stay was not a pleasant one, We hope to serve you better in the future. We strive for customer satisfaction.

10/10 Excellent

James, Glenn Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lynn Haley on 10 Apr,2024
We are happy to read that your stay was a pleasant one. We look forward to serving you again in the future.

8/10 Good

Abdul-Yaseen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Lynn Haley on 10 Apr,2024
Thank you for taking the time to complete our survey we are happy to read that you enjoyed your stay with us. We look forward to serving you iagain n the future.

2/10 Terrible

Elizabeth

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were filled with roaches so disgusting!!
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 1 Apr,2024
Hi Elizabeth, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had roaches in my room!! First on was seen crawling out of the bathtub in when I went to the bathroom at 3 am. I reported it to the front desk. I was told that someone would come to check on it. While sitting on my bed waiting, I saw another roach walk from under my bed!!!! I checked out and got a refund. This placed me in a bad predicament. I left in the early morning with nowhere else to stay, so I went to the train station. Waited for my train home to depart at 2 pm! I spent the rest of the morning there. I'm not planning to stay there again. I would not recommend anyone to stay there.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar,2024
Hi Jacqueline,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Claude

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 25 Mar,2024
Hi Claude,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

KYRA

Stayed 7 nights in Mar 2024
Response from Nancy Y. on 21 Mar,2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Diathe

Travelled with family
Disliked: Staff & service, amenities
The staff here retaliated because of my noise complaints by not booking one more night as needed. This was very unprofessional. The location itself wasn’t awful and cleanliness was average.
Stayed 6 nights in Feb 2024
Response from Brand Experience Team on 18 Mar,2024
Hi Diathe, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

10/10 Excellent

Claude

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 6 nights in Mar 2024
Response from Brand Experience Team on 18 Mar,2024
Hi Claude, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Natalie #Team6

10/10 Excellent

Carla

Travelled with family
Liked: Staff & service
Disliked: Amenities
Other close to where have to go. Polite. Thank you
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Mar,2024
Hi Carla,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was the only great part!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Mar,2024
Hi Ashley,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

6/10 Okay

Ivy

Stayed 5 nights in Feb 2024
Response from Lynn Haley on 10 Apr,2024
Thank you for taking the time to complete our survey, it looks like things could have gone better with your stay. We hope to get the chance to serve you again in the future.

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outside there was people everywhere the appeared to be out of it on drugs. There was a lot of dogs in the hotel. And the smell inside was horrible.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 26 Feb,2024
Hi Jessica,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 21 Feb,2024
Hi Caroline,Thank you for the perfect rating!! Maz K.#Team6

6/10 Okay

Kimberly

Stayed 3 nights in Feb 2024
Response from Brand Experience Team on 14 Feb,2024
Hi Kimberly, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Wiley

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 14 Feb,2024
Hi Wiley, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

6/10 Okay

Charles

Roaches
Stayed 3 nights in Jan 2024
Response from Nancy Y. on 13 Feb,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Keith

Stayed 2 nights in Jan 2024
Response from Lynn Haley on 10 Apr,2024
Thank you for taking the time from your day to complete our survey. We ae happy to read that your experience was a positive one and look forward to serving you in the future.

10/10 Excellent

Keith

Stayed 1 night in Jan 2024
Response from Lynn Haley on 10 Apr,2024
Thank you for taking the time from your day to complete our survey. We ae happy to read that your experience was a positive one and look forward to serving you in the future.

10/10 Excellent

Tierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb,2024
Hi Tierra,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Cora

Stayed 7 nights in Jan 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on 29 Jan,2024
Hi Patricia,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Danielle, West palm beach

Stayed 3 nights in Jan 2024

2/10 Terrible

Kanealius

Disliked: Cleanliness, property conditions & facilities, room comfort
Motel 6
Roaches everywhere in room reeked of cigarette smell
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan,2024
Hi Kanealius,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

4/10 Poor

Lydria

Travelled with family
Disliked: Staff & service
I reserve the room for 20 days I had several complaints I've even called corporate office about my complaints but because it's privately owned they had then certain things they couldn't control because of it. One main issue for me was the roaches it was told to me because the room I was staying in was a long-term room and that was really the reason why there was issues. Staff there is very much unprofessional. From what I experienced the staff live in the hotel they were so much smoke of marijuana and cigarette smoke in the hallways.
Stayed 17 nights in Jan 2024
Response from Brand Experience Team on 29 Jan,2024
Hi Lydria,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

6/10 Okay

Charles

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Breon

Stayed 7 nights in Jan 2024

6/10 Okay

Patrick

Liked: Staff & service
Not bad on a budget
Room was basic and comfortable, exactly what you would expect for the price. There was a $10 per pet fee which was not mentioned, or I missed it on the website, I did look for it though, since we are traveling with dogs. Still reasonable with the unexpected fee
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan,2024
Hi Patrick,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Tyree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the price
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 29 Jan,2024
Hi Cheryl,Thank you for the excellent review! Maz K.#Team6

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in first floor, rooms hvac was making a loud noise, notified front desk.The front desk offered a room but it would be on the second floor. I have trouble walking and I try to stay nearest to any exits also to get to my vehicle with luggage or whatever I need to bring in my suite.as of 01-17-2023 no one has come by to see the hvac and the unit is also falling of the wall. 1. No heat 2. Unit is allowing cold air to enter room 3.no one has shown any concerns or even tried to repair the unit. This is an outrage
Response from Brand Experience Team on 29 Jan,2024
Hi Charles,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

4/10 Poor

Altea

Business traveller, Travelled with pets
Disliked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Breon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

KYRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024

8/10 Good

Tanya

Stayed 6 nights in Jan 2024

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Rachael

Liked: Staff & service
Disliked: Property conditions & facilities
Quiet place and cheap room. Friendly staff and they obviously work hard to keep up the property behind the guests and sanitize daily.
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 16 Jan,2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

4/10 Poor

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Kristiana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
It was very very dirty. The lady that checked us in was pretty rude too. We ended up leaving and not spending the night there. There is no way to get a refund.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 16 Jan,2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Jarrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tarsha and Lamar was extremely hands without a shout of a doubt. Handle all my questions I had also capitalize on them as well. Sometimes people not happy with themselves and tend to bring everyone around them down. Amazing to these to managers Tarsha and Lamar on a job well done!!!
Stayed 2 nights in Jan 2024
Response from Nancy Y. on 16 Jan,2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches all over the room.
Stayed 1 night in Jan 2024
Response from Nancy Y. on 16 Jan,2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Christopher

Stayed 1 night in Jan 2024

2/10 Terrible

Desmond

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

2/10 Terrible

James

Travelled with group
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rajesh

Stayed 2 nights in Dec 2023

6/10 Okay

D

Travelled with family, Travelled with pets
Liked: Staff & service
A/c heater unit leaks when it rains, roaches come out from time to time, brown condensation runs down walls of bathroom when shower is ran ,outside of that its the most convenient to stores an charging stations for me ,clean & affordable laundry area to do youre laundry ,ice machine works an of course i cant forget the staff their all amazing and helpful so you can count on them to get the job /check-in done as expected
Response from Brand Experience Team on 4 Jan,2024
Hi D,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6