Río Grande Hotels from S$126

"I would highly recommend. We had a great stay! The hotel staff was great from the front desk to housekeeping. The hotel itself was beautiful, clean and well stocked. The amenities were great, and we felt completely relaxed throughout our stay."

"This property was not like the pictures at all. The rooms are in very poor shape. The outside pool area is worn down and poorly taken care of. There were just a lot of little things that weren’t right. I asked for sanitary wipes in the fitness room and over a weeks time, they were never added. One of the treadmills was so loud it hurt my ears. Our tub drain was partially plugged, which they did come and fix. Breakfast made to order omelets were good. All other items were sub par. Half the days they didn’t even offer yogurt. It rained while we were there. Lots of dripping in the main atrium area. Pool water was dirty. Pool deck was all beat up. The beach was the messiest we saw and the worst we went to. All the public beaches are beautiful. Our room amenities weren’t replenished until I had to call and ask for TP, shampoo, conditioner and body soap. It just all added up to a very disappointing experience. Staff seemed nice, though we didn’t interact with them much at all unless we needed something. One positive, the Casino was awesome."

"We had a great time in the pool."

"Staff Breakfast did not want to work their. It took forever to be served hot breakfast, poor breakfast quality. No privacy for the bathroom the sink was in the bedroom area with no separation. "

"The hotel itself is clean and was fine for two days of stay. It’s located in a very busy area but you don’t hear any outside noise. The refrigerator in the room was not working. Our problem was with checkin. The woman at the front desk was less than pleasant and helpful. We waited for over an hour for our room after check in time to which she eventually informed us she could in fact give our family a readily available room this entire time. It was less than efficient on her part considering she knew we were waiting as we had to continuously ask for updates , the lobby was empty besides two other men waiting. I would say giving priority to a family of 5 should be something to consider. Our first room had a non working A/C unit. They send the engineers to fix it and they were very kind but it couldn’t be fixed. They informed the front desk but it was another 45 mins until they moved our room. We were there for two nights since our flight was cancelled. The gentleman working the front desk , bar area and technicians were incredible at helping and being super kind , we appreciate their help. The pool area is small and has lots of mosquitos at night. "

"Es un lugar pequeño pero muy acogedor. No tuvimos ningún invonveniente. La anfitriona muy amable y servicial. Muy cerca de un mall donde hay muchos restaurantes y tiendas. En resumen, muy satisfecho. Lo recomiendo. "

"Super, spectacular, all breakfast very good and teisty. "

"Not recommend "

"Amazing! Everything was amazing about our stay. The view, the staff, the food, and the tranquility were majestic. I would highly recommend Casa Grande when it’s time for you to rejuvenate and recharge. Thank you Casa Grande for your wonderful hospitality! With love, Chrystal "