9 outdoor pools, pool loungers
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Reviews of Royal Decameron Panama Plus - All Inclusive

5 out of 5
Royal Decameron Panama Plus - All Inclusive
KM115 Carretera Farallon, Rio Hato, Cocle

Reviews

7.4

Good

Rating 10 - Excellent. 34 out of 90 reviews" "
Rating 8 - Good. 19 out of 90 reviews" "
Rating 6 - Okay. 15 out of 90 reviews" "
Rating 4 - Poor. 14 out of 90 reviews" "
Rating 2 - Terrible. 8 out of 90 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Seweryn

Stayed 6 nights in Feb 2024
Response from Guest Service Team on 20 Apr,2024
Thank you Seweryn for rating us

6/10 Okay

Grant, Summerland

Travelled with partner
Liked: Cleanliness, staff & service
Not bad for an all inclusive. Food was average and the beds were satisfactory. If you have a mobility problem this property will be a challenge for you as walking distances between rooms, pools, and dining areas are long. You can get transportation for check in and check out which is nice
Stayed 2 nights in Feb 2024
Response from Guest Service Staff on 12 Apr,2024
we keep making improvement, thank you Grant for your feedback

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I wanted. The whole family had a blast.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 9 Apr,2024
Thank Joe for this amazing review, always welcome to you and your family

4/10 Poor

Alexander

Travelled with family and small children
Disliked: Staff & service, amenities
The property is old and could use some TLC on the outside. The inside of the rooms however are decent.
Stayed 3 nights in Mar 2024
Response from Guest Service Staff on 2 Apr,2024
Thank you ALexander for your suggestion

6/10 Okay

David John

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We enjoyed the food and restaurant choices. Staff was very friendly and helpful, rooms were clean and made up daily. Pools had very little shade, with limited umbrellas to beat the sun. Natural foliage shade should be considered with the temperatures being so hot. Pools also had maintenance problems throughout our stay, primarily the jets in several pools were out of service which raised the water temperature in the pools to almost air temperature. The adult pool was out of service for our last three days. As a suggestion, live local (Latin) music two or three times a week would have been appreciated, as there was no live entertainment. Also, access to indoor and outdoor games (e.g., shuffleboard) would have been nice.
Stayed 14 nights in Feb 2024
Response from Guest Service Staff on 22 Mar,2024
Thank you David for let us know your feedback

10/10 Excellent

Alessandro robert

Travelled with family
Liked: Cleanliness, staff & service
The food was good and there were a lot of options. The beach was great. The staff were friendly and helpful (they do their best with English). The facility is a tad dated, but was ok. I wish I realized there was an airport 5 minutes away, I flew in and out of Panama City and it’s a very long taxi ride (2.5 hours going back). The entertainment was not great, but they did make an effort with it.
Stayed 4 nights in Mar 2024
Response from Guest Service Team on 17 Mar,2024
Thank you for rating us

8/10 Good

Steven B.

Liked: Cleanliness, staff & service, property conditions & facilities
Good beach and friendly people.
Stayed 7 nights in Feb 2024
Response from Guest Service Team on 14 Mar,2024
Thank you Steven B., we are glad to know that you enjoyed the beach and the friendly staff

10/10 Excellent

Kelby, Newton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of 3 couples, and we stayed in the Plus area. We were able to go to Lobby 3 for a quick check in, and were served a cold welcome drink right away. Our room was on the 2nd floor (no elevator for those that have limitations). Our room was lovely. It had two beds, and a smaller cot thing. We had a beautiful view of the ocean. Our room was clean, and we had no problems with the towels. The buffet (Pacifiko) had a wonderful variety and was very good. The first night, they were serving Mexican food and each night the food rotated to something different. There was always plenty of seating. The staff worked very hard and everything was kept clean. We ate at three of the other restaurants: Pannamai (Italian)--excellent; Cafe Med--excellent; and Cowboy Steak House--terrible steak, tough as shoe leather and I couldn't cut it even though I ordered medium rare. The adult swim up bar was excellent. I especially enjoyed talking with Lisbeth! The swim up bar was the only one that would let us have drinks in the pool. One problem is that every day we would go down around 7 am and all the chairs would already be saved with people putting their towels on them. In one of the lower pools, there was a group that hogged two cabanas and stacked all the upright chairs and tables inside these cabanas and stacked up several loungers as though they were the only people at the resort that might want to use them! The beach was beautiful! We had a wonderful stay
Stayed 8 nights in Feb 2024
Response from Guest Service Team on 5 Mar,2024
Thank yoy Kelby for rating us and your valuable feedback

4/10 Poor

Lilia

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Sorry not worth it
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 5 Mar,2024
Thank you Lilia, we keep making improvement

8/10 Good

Serge, Granby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much walking and too many steps. Beach quite acceptable Somebody with wheel chair should not go there,
Stayed 5 nights in Feb 2024
Response from Guest Service Team on 5 Mar,2024
Thank you Serge for rating us

10/10 Excellent

Andrea Helene

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2024
Response from Guest Service Team on 11 Feb,2024
Gracias Andrea por calificarnos con la mejor puntuación.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good variety of dining options, food was good especially the new york steak. Italian not so great. Beaches ae nice white sand. Watch out for horse and dog poop.
Stayed 5 nights in Jan 2024
Response from Guest Service Team on 30 Jan,2024
Thank you for your feedback Tim

8/10 Good

Andrzej, Wethersfield

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, clean with nice pools
Stayed 8 nights in Jan 2024
Response from Guest Service Team on 28 Jan,2024
Thank you Andrzej for rating us

2/10 Terrible

Delrio

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Service Staff on 31 Jan,2024
Seguimos realizando mejoras Delrio

8/10 Good

Fredick

Stayed 2 nights in Dec 2023
Response from Guest Service Team on 7 Dec,2023
Thank you Fredick for rating us

2/10 Terrible

James

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Resort was very basic. Quality of food was mediocre. Staff at front desk were rude and indifferent. Only had one key for our room and kept saying they would get us another one. Super weird about pool towels and wanted us to go back to our room and return towels to the pool before checking out - we declined and they went on and on about it as we walked away. Would not stay here ever again.
Stayed 2 nights in Nov 2023
Response from Guest Service Staff on 15 Nov,2023
Thank you for let us know the experience about your stay with us.Its Sad that we have not met your expectations. The key will be replace very soon to magnetic, about the pool towels only could be returned in the pool towels are in order to avoid any charges for the towels missing.

2/10 Terrible

Melanie

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed in this hotel and Hotels.com
My stay was horrible to say the least. I booked an all inclusive “plus” ocean view through Hotels.com, which was not honored at the hotel. I reached out to Hotels.com, explained the situation and although they said they’d contact the hotel & get back to me they never did.
Stayed 7 nights in Oct 2023
Response from Guest Service Staff on 4 Nov,2023
Thank you Melanie, we apologies for the inconvenient, meanwhile you have the support you could make the claim to get refund or formal response from the travel agency

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax by the pools or beach.
Stayed 6 nights in Sep 2023
Response from Guest Service Staff on 10 Oct,2023
Thank you Charles for your comments. we are happy that you enjoy are Hotel.

4/10 Poor

Angeli

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
This resort was 2 hours from Panama City and was supposed to be a beach resort. The beach was closed all 4 days we were there, not even allowed in the ocean at all when it was low tide. Food options aren't great, dinner reservations are hard to get. Had a "plus" room but they do not actually show accurate photos because one room had a dorm bathroom with a shower curtain. Photos are very deceiving. Everything is far (30 mins) distance wise if you want food off the resort. Ended up leaving a day early to stay in the city.
Stayed 4 nights in Sep 2023
Response from Guest Service Team on 7 Sept,2023
We thank you for share your experience with us, is correct we are 2 hours from the city, announce in our website with the location, and the nearest restaurant outside of the hotel after the lobby 3 is about 5 and 7 minutes walking distance.The beach was closed due to the storm announce this week by authorities, normally is a very calm sea, beautiful 1.5 kms of beach of pure white sand.We apologies for any inconvenience during your stay and we hope you have a wonderfull stay in the city.

8/10 Good

miryam

Liked: Cleanliness, property conditions & facilities
Some of the Plus advantages. They need to train their staff for better customers service. Improve the Plus experience
Stayed 3 nights in Jul 2023
Response from Guest Service Team on 25 Jul,2023
Thank you Miryam for the feedback, our compromise is to provide the best experience during your stay thats why we keep making the effort continuosly to train the staff every day

4/10 Poor

Caroline

Travelled with family and small children
Disliked: Property conditions & facilities
The staff was very friendly and attentive during our stay, rooms and area were clean. Check in process took a while, and you can’t use the facility until practically your check in time, it took an hour to get the room keys so…. 4pm ; For the amount of $$ they charge they should allow their guess access until the rooms are ready. Instead they have to wait in the hot lobbies. The property is bit outdated, and their key door system very old school, and poor design; the WIFI was a joke even with the plus package that we purchased, The main areas and restaurants way to hot, no air conditioning , even with the fans way to hot. The buffet selection was nice. Half of the a la carte restaurants were closed and very limited space for reservations and even those restaurants were extremely hot. The kids had fun, in the pools and with the activities, the bars were nice. Overall we made the most of our stay, not sure if we will return to this property in specific , it was pricey and we expected more; not quite the experience we were hoping for.
Stayed 3 nights in Jul 2023
Response from Guest Service on 22 Jul,2023
Thank you for feedback

6/10 Okay

Katelynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay, but not sure if we would pay the extra for the "plus" if we were to return. The pools and beach were spectacular, and the night time entertainment was okay (although for those not fluent in Spanish - be aware that there is no English!). The food was the worst part - the buffet's were okay but quite repetitive, and the a la cartes were disappointing - not to mention that one of our reservations was cancelled without us being told, and showed up to the restaurant to find it closed which was a bit annoying. The steakhouse was okay, nothing spectacular, and the Asian Corner was very bland. Overall, we enjoyed our stay but it could have been better! :)
Response from Guest Service Team on 6 Jul,2023
We keep making improvement, thank you Katelynn for your feeback

10/10 Excellent

Karl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Food was excellent with a wide variety. The property was also well maintained and the people were very friendly.
Stayed 5 nights in Jun 2023
Response from Guest Service Team on 4 Jul,2023
Thank you Karl for this amazing feedback and for rating us with 5 stars

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Plus package was outstanding. Pools and dinning areas were not crowded and very pleasant to relax at. The evening outside shows were great to watch. My kids and I loved everything about the resort.
Stayed 2 nights in Jun 2023
Response from Guest Service Team on 14 Jun,2023
Thank you David for your amazing feedback, we are more than glad you know that you and your family enjoyed our All Inclusive Plus Area

8/10 Good

Eda, Shavano park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel say was good. The beach and pool were nice. Good drinks and cocktails. Too many vacation vendors from hotel which became a pest
Stayed 2 nights in May 2023
Response from Guest Service on 3 Jun,2023
Thank you Eda for your valuable feedback and for rating us

6/10 Okay

Russell, Vitacura

Travelled with family
We dont know because we missed our flight to Panama and no further flights were available during our proposed holiday and the hotel then close not to refund our money or credit a future stay - other than that, all good
Stayed 3 nights in Apr 2023
Response from Mariel Herrera - Asistente de Servicio al Huesped on 13 May,2023
Hello Russell, sorry to hear that you could not attend our facilities, we hope to be part of your vacation plan again in the future.

10/10 Excellent

nelly

Liked: Staff & service, amenities, property conditions & facilities
Everything was so good. I will come back again to this hotel, the service was great. Thank you very much.
Stayed 2 nights in Apr 2023
Response from Guest Service on 20 Apr,2023
Thank ypu for your valuable comments and excelente rating, always welcome Nelly !

4/10 Poor

Henry George

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2023
Response from Mariel Herrera - Asistente de Servicio al Huesped on 6 May,2023
Muchas gracias por su calificación, estaremos revisando la misma para mejorar en su próxima estadía.

2/10 Terrible

Thy, FAIRFAX

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The worst hotel we’ve ever stayed in. Service was “in-existence”. Food was limited at buffet. Restaurant food was horrible. We stayed at Plus, thinking that we paid more for the rooms than they should be better…WRONG! The resort should be rated a 2 star. The entire 5 days we stayed there, we ever got hand or wash towels. Staff were nice people but they don’t have the hospitality concept.
Stayed 4 nights in Apr 2023
Response from Guest Service on 12 Apr,2023
We sorry to ready that you didnt enjoyed your stay, we have a guest service team 8n order to assist any requirement during your stay, is very important to receive for us to know the requirement during your stay in order to please you, however we keep making the daily improvement

4/10 Poor

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the different swimming pool. I didn’t like that I have to called front desk for toilet paper and waited more than 30 mins because they didn’t personal to drop it. I also didn’t like the fact that the water was cut off when I was taking a shower and I end up waiting for more than 10 mins waiting to take the soup off. There was no variety of good food in the buffet.
Stayed 2 nights in Feb 2023
Response from Royal Decameron Panama - Customer Service Team on 26 Feb,2023
thank you for your feedback during your stay, We checked it out with the staff involved and we are taking corrective actions to continuously improve our guests experience.

10/10 Excellent

Boris

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked: Large well-maintained ocean faced resort. 6 open air restaurants and 1 inside restaurant. Land of plentiful food. Rooms and amenities are slightly outdated, but clean and of an excellent condition. Resort provides in-property transportation as well as an airport transfer. Disliked: Although there 6 restaurants, they all keep their menu unchanged. Also all restaurant has very short list of the fresh fruits and vegetables.
Stayed 7 nights in Feb 2023
Response from Guest Service on 16 Feb,2023
Thank you Boris for your valuable comments and suggestions.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice grounds. Good food. Great beach for walking and swimming.
Stayed 14 nights in Jan 2023
Response from Melvin Batista - Guest Service Manager on 11 Feb,2023
Thank you Thomas for your comments and rating, we are so happy to know that ypou enjoyed your stay with us !!

6/10 Okay

Imtiaz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very big with a lot of walking and steps to climb
Stayed 3 nights in Jan 2023
Response from Royal Decameron Panama - Customer Service Team on 4 Feb,2023
Thank you Imtiaz for rating us

8/10 Good

Julian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fun family trip
It was a fun family trip. The beverage service during the meals is awful, only one person for the whole restaurant, it's impossible. It will be more efficient to take your own beverage from a dispenser or something. Buffet meals are not the best meal service, only a couple of options, and everything is too salty. Also, the restaurants with menus are too salty and the portions are tiny. The pools are fantastic! The best of the hotel. Beautiful environment, a lot of nature, comfortable but spaceless rooms.
Stayed 8 nights in Jan 2023
Response from Royal Decameron Panama - Customer Service Team on 27 Jan,2023
Thank you for your feedback and valuable comments

4/10 Poor

Jean-Pierre

Travelled with family
Disliked: Staff & service
This property sits on a gigantic beach front area. Has numerous eating options and pools to dip your toes. The holiday season is understandably peak season but room service was beyond poor.
Response from Royal Decameron Panama - Customer Service Team on 7 Jan,2023
We keep making improvement, thank you for your feedback

8/10 Good

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's OK
Grounds beautiful. Room is metter of luck. We got a beautiful room but with uncontrollably freezing AC, safe without the door! and a leaking faucet. After four hours of " it would be fixed in 20 min" finally had to change the room. Service varies, due to what looks like luck of training. Food is better if you are in the plus section. Overall for the right price it's OK
Stayed 1 night in Dec 2022
Response from Royal Decameron Panama - Customer Service Team on 7 Jan,2023
Thank you for your valuable feedback

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach hotel. We upgraded to the plus side and enjoyed the swim up bar (only pool with bar inside pool) as well as the private areas.
Stayed 4 nights in Jul 2022
Response from Decameron Hotels on 9 Sept,2022
Thanks for your feedback! We are very happy that you enjoyed the plus experience, we hope to have your visit again.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, friendly and helpful. Excellent service
Stayed 2 nights in Aug 2022

10/10 Excellent

gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all includen love it staff very frienly good foof pool i will coming back
Stayed 1 night in Aug 2022
Response from Decameron Hotels on 9 Sept,2022
Thanks for your feedback! We are very happy that you enjoyed your stay to the fullest and we will be delighted to have you visit again!

4/10 Poor

Angie

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
NOT DISABLE FRIENDLY! Facilities not suitable for people in wheelchairs and hard to move around in one.
Stayed 2 nights in Jul 2022
Response from Decameron Hotels on 10 Sept,2022
Thanks for your feedback! We will be working to make our hotel more accessible to everyone.

6/10 Okay

Cody, Spokane

Stayed 3 nights in Apr 2022

4/10 Poor

Luis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friends and myself were complete unsatisfied.
The hotel is in very back cleaning condition. At the Lobby roof leaking for several point. Swimming pools dirty and not clean treat water. I do not receive the hotel package offered. - Not Spa available - Not gym available - Parking out site on the street - The room provided was not the one I paid for.
Stayed 2 nights in Oct 2021

2/10 Terrible

Fernando, las vegas

Disliked: Staff & service, amenities
They have à la cart restaurants but the menu is not good enough and the customer service skills are not good I can find two or three really good people smiling and very kind but the rest of the team never smile In one whole week and I spent in the property only two times the server come to me and asked me if I want to refill my drinksMy checking in experience was horrible
Stayed 8 nights in Jan 2020
Response from Carlos Diago on 3 Feb,2020
Dear, Thank you for taking the time to write us your feedback. We will consider it for our continuous progress. Regarding your comments, we are evaluating our letters to implement various gastronomic offers that all our customers can enjoy. Additionally, we are working on the continuous improvement of our facilities and services to always provide the best to our guests. Likewise, we thank you for sharing your recommendations and opinions, as they are of great value to us and allows us to evaluate the opportunities for improvement in the service. We hope to give us the opportunity to show you the changes based on your comments in an upcoming stay. Carlos Diago Decameron Panama Manager

6/10 Okay

Marc, East Islip, NY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Because we were on the plus plan we had plenty of options for eating and we found the quality fairly good. We liked the different options for the pools especially the adult only and the ocean was beautiful.On the downside there was no in room coffee maker and hardly any of the staff spoke english, therefore I do not see us returning.
Stayed 10 nights in Jan 2020
Response from Carlos Diago on 20 Jan,2020
Estimado, Gracias por tomarse el tiempo de escribirnos su retroalimentación. La tendremos en cuenta para nuestro progreso continuo. Respecto a sus comentarios, nos encontramos trabajando en la preparación continua de nuestros colaboradores para brindarle siempre lo mejor a nuestros huéspedes. Adicionalmente, nos encontramos trabajando en la mejora continua de nuestras instalaciones y servicios. Así mismo, le agradecemos por compartir sus recomendaciones y opiniones, ya que son de gran valor para nosotros y nos permite evaluar las oportunidades de mejora en el servicio. Esperamos nos dé la oportunidad de enseñarle los cambios a partir de sus comentarios en una próxima estadía. Carlos Diago Gerente de Decameron Panamá

8/10 Good

Traveler, Long Island, NY

Travelled with family
Liked: Cleanliness, staff & service
Excellent location, great selection of pools and restaurants. The pools really need twice as many umbrellas as it is very hot here and EVERYONE wants to be in the shade. The chairs are mobile and could easily be moved into the sun if someone didn't want to be in the shade of an umbrella but cannot be moved into the shade if other people's chairs are already in the shade. This is very important as the official policy to obtain a chair in the shade is "chair hogging". If you put your towel on a chair at 7:30 AM it is yours for as long as the towel is on the chair even if you spend hours at a time away from your chair. The staff is personable and attempt to be helpful but be aware that most of the employees speak NO English; most who do (SOME of the front desk personnel and SOME of the bartenders) do not speak it very well. The TV is also mostly in Spanish. There are apparently activities that occur daily that are listed but we could find no listing anywhere of when and where those activities were occurring and trying to find out with the language barrier was impossible. I speak a little Spanish but it doesn't help as much as you might think b/c unless you use the exact sequence of words the person you are speaking to is expecting they don't have an ability to connect the dots to figure out what you are trying to say (example: asking for "Leche sin crema" was not understandable b/c while that describes what skim milk is, those are not the words for "skim milk".)
Stayed 10 nights in Jan 2020

8/10 Good

gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking hotel!!
The topography of the area make really difficult to disable people or older, it is a walking hotel.
Stayed 2 nights in Jan 2020
Response from Carlos Diago on 10 Jan,2020
Dear, Thank you for taking the time to write us your feedback. We will consider it for our continuous progress. Regarding your comments, we are working on the continuous improvement of our facilities and services to always provide the best to our guests. Additionally, we are evaluating our cards to implement various gastronomic offers that all our customers can enjoy. Likewise, we thank you for sharing your recommendations and opinions, since they are of great value to us and allows us to evaluate the opportunities for improvement in the service. We hope to give us the opportunity to show you the changes based on your comments in an upcoming stay. Carlos Diago Decameron Panama Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Carlos Diago on 23 Dec,2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, safe and spacious resort with lots of places you can stay in. Plus is a must thing if you would like to relax and not socializing too much. The only minus is that rooms are not good protected from a noise. Walls are thin and old wooden doors to the other room causes that you can even hear your neighbors even whispering.......and if anybody from any of the 3 floors will start parting.......you became a part of it. You’ll miss a privacy as well.
Stayed 8 nights in Dec 2019
Response from Carlos Diago on 23 Dec,2019
Dear guest: Please allow us this opportunity to sincerely apologize for the inconvenience you experienced during your stay with the room. This is definitely not typical for such an oversight to transpire. Your satisfaction is very important to us and we appreciate your feedback. We are committed to providing the best service that we can to our guests. Decameron Panamá team will look forward to welcoming you back offering an unforgettable service experience. Kind regards. Carlos Diago. Manager Decameron Panama

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Plus needs more to it
We stayed when it was Mother's Day in Panama, and we were very glad we'd opted for the Plus package because it allow us to enjoy a quieter, less crowded pool. For those who had the regular all inclusive deal, the pools were extremely full and noisy. We also had a nice breakfast and lunch spot with awesome staff who deliver attentive service. The food here (Kontiki) for breakfast and lunch was better than in other spots on the resort. Overall, the quality of the food was the weakest part. There are no vegetarian options on the restaurant menus, and dinner was not great overall, whether in the restaurants or buffet halls. Plus guests should also be aware that there is no coffee in the rooms and transport from the airport can be a challenge to arrange. We enjoyed our stay given the excellent location and friendly staff, but the plus option needs more to it warrant the golden handcuff.
Stayed 3 nights in Dec 2019
Response from Carlos Diago on 12 Dec,2019
Dear guest: I am terribly sorry to read that your experience was not up to your expectations. Your satisfaction is very important to us and we appreciate your feedback which although not necessarily pleasant for us is absolutely valuable as it ensures that we not only become aware but are being proactive in addressing our guests concerns. We sincerely hope to have the opportunity to host you again and fulfill your expectations. Best regards, Carlos Diago. Manager Decameron Panama

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019
Response from Carlos Diago on 17 Sept,2019
Thanks for staying with us. We appreciate your feedback!