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Reviews of Village Cay Hotel and Marina

3.5 out of 5
Village Cay Hotel and Marina
Nibbs St, Road Town, Tortola

Reviews

8.2

Very good

Rating 10 - Excellent. 199 out of 430 reviews" "
Rating 8 - Good. 115 out of 430 reviews" "
Rating 6 - Okay. 67 out of 430 reviews" "
Rating 4 - Poor. 28 out of 430 reviews" "
Rating 2 - Terrible. 21 out of 430 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, and overall the property was good. Area around the hotel was pretty good.
Stayed 5 nights in May 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service
Disliked: Amenities
great location for centre of Road Town
Stayed 1 night in May 2024
Response from Maureen on 20 May,2024
Thank you

6/10 Okay

Debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room was a reasonable size and clean. Pool area is not welcoming, no sunbeds or seats. Restaurant staff were quite rude.
Stayed 1 night in May 2024
Response from Maureen on 13 May,2024
Thank you for bring this to our attention. We will address matters.

10/10 Excellent

Daniella, Tabaquite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Maureen on 13 May,2024
Thank you.

8/10 Good

Landell

I came in really late because of a delayed flight. The security was made aware of my late arrival. He was very nice, he handed me my key. the room was very comfortable in all great experience
Stayed 1 night in May 2024
Response from Maureen on 11 May,2024
Thank you.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from M aureen on 13 May,2024
Thank you

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Maureen on 10 May,2024
Thank you

6/10 Okay

michael

Needs to be updated
Stayed 1 night in May 2024
Response from Maureen on 6 May,2024
Thanks

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Room was comfortable.
Stayed 7 nights in Apr 2024
Response from Maureen on 27 Apr,2024
Thank you

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right on the water and the views are lovely. Even if someone wasn't at the desk, a quick hello and they were right there. Our room was very nice and comfortable. Great air conditioning if it was too hot out. The room also had a little deck which we sat out on to watch the sunset. We also received a free drink from their restaurant downstairs at check in. Very easy to walk to various shops and restaurants including the crafts and homemade shops that are nearby. Really enjoyed myself here.
Stayed 2 nights in Apr 2024
Response from Maureen on 25 Apr,2024
Thank you

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from Maureen on 11 May,2024
Thank you

8/10 Good

GIUSEPPE, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Maureen on 19 Apr,2024
Thank you

10/10 Excellent

Kriti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of harbour. Be prepared for a very slow restaurant response getting food to your table. BBQ food was tasty. Good value overall.
Stayed 1 night in Apr 2024
Response from Maureen on 11 Apr,2024
Thank you

6/10 Okay

jomarie

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Maureen on 10 Apr,2024
Thank you

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Maureen on 8 Apr,2024
Thank you

10/10 Excellent

Manu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect !
Stayed 1 night in Apr 2024
Response from Maureen on 2 Apr,2024
Thank you

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first approached the property, we were a little concerned that we would not be satisfied with the quality and cleanliness of the hotel. The staff was very friendly and our room had WONDERUL AC which we needed very much after having been on the island for so long with no AC. Our room was very clean and we’d stay here again.
Stayed 1 night in Mar 2024
Response from Maureen on 1 Apr,2024
Thank you

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Maureen on 1 Apr,2024
Thank you

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service
The staff … bar staff…chef…restaurant staff were all very helpful! Thank you for the late arrival meal!
Stayed 1 night in Feb 2024
Response from Maureen on 26 Mar,2024
Thank you.

2/10 Terrible

Justine

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The walls are paper thin. You can literally hear people snoring in the next room over. On top of that there is a lot of noise from the street. The pool is minuscule and the restaurant doesn’t serve half the things written on the menu.
Stayed 5 nights in Mar 2024
Response from Maureen on 25 Mar,2024
We appreciate your comments

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maureen on 25 Mar,2024
Thank you

10/10 Excellent

Kevin

Stayed 1 night in Mar 2024
Response from Maureen on 15 Apr,2024
Thank you

10/10 Excellent

INDIRA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located in the center of the Roadtown, near the ferry, supermarket and restaurants The Executive Suite overlooked the Harbour. Beautiful view. The suite was spacious,clean and well-equipped kitchen, There were 2 TVs, a safety box and a king bed. The staff was helpful and attentive. The pool was winding so not made for laps but lovely. Maureen the manager is a real gem. Nothing much to complain about. There were a few chipped tile but no big deal.
Stayed 6 nights in Mar 2024
Response from Maureen on 21 Mar,2024
Thank you

4/10 Poor

Hubert

Disliked: Staff & service, property conditions & facilities
The location was great. There is no parking. Shower handle is missing.
Stayed 1 night in Mar 2024
Response from Maureen on 14 Mar,2024
Thank you

10/10 Excellent

Ahsan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the marina. Within walking distance to some great restaurants. Breakfast in the hotel restaurant overlooking the marina was so pleasant!
Stayed 2 nights in Dec 2023
Response from Maureen on 6 Mar,2024
Thank you very much

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maureen on 3 Mar,2024
Thank you

10/10 Excellent

Belinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful! The rooms were clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Maureen on 1 Mar,2024
Thank you very much

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean room. Friendly, helpful staff. Seamless check-in and checkout.
Stayed 1 night in Feb 2024
Response from Maureen on 27 Feb,2024
Thank you very much

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large and bright, with a gorgeous view of the marina. We were walking distance to shops and restaurants, but the hotel also had a restaurant and bar right on the water. When our room was not ready at check in time, they offered us free drink coupons.
Stayed 1 night in Feb 2024
Response from Maureen on 26 Feb,2024
Thank you very much!

10/10 Excellent

Manuel

Nice and friendly staff. Nice surroundings. Convenient location beautiful view of the marina. Easy to get around. Very accessible to taxis and transportation.
Stayed 1 night in Feb 2024
Response from Maureen on 21 Feb,2024
Thank you very much!

4/10 Poor

Joannes

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Maureen on 17 Feb,2024
We are delighted that you stayed.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 1 night in Feb 2024
Response from Maureen on 18 Feb,2024
Thank you

6/10 Okay

Sherrie

Stayed 1 night in Feb 2024
Response from Maureen on 17 Feb,2024
Thank you

8/10 Good

Charles, Center Barnstead

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Maureen on 17 Feb,2024
Thank you

10/10 Excellent

Michael, Portland

Travelled with family
Liked: Staff & service
I wanted an economy hotel by the marina. That's what this place is. The staff was very nice. The building is older and shows a lot of signs of use (and repair). The general area feels a bit local, in-city, and industrial. If I wanted something more of a resort feel, this wouldn't be the place.
Stayed 1 night in Feb 2024
Response from Maureen on 12 Feb,2024
THank you

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very nice and attentive. The outdoor restaurant was very nice overlooking the marina. The hotel was a short walk from the ferry terminal but most people would want to take a cab.
Stayed 1 night in Dec 2023
Response from Maureen on 12 Feb,2024
Thank you

8/10 Good

Kellyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot right on the marina. Friendly staff, good food and a great sized room. I saw negative reviews from some people avs I think they need to put their expectations in check. It's Road Town, not some private island upscale Ritz Carlton expectations. Remember small island, small town, great people. Yeah the water pressure may not be blasting and it's not instant wait on you hand and foot service because you're now on island time. Slow down, talk to the people and enjoy a nice clean room at the marina. Yeah, I had no view, but why would I be in my room other than to sleep. Thank you to everyone at Village Cay, especially Duncan, enjoyed our conversation about WI cricket. Cheers!
Stayed 1 night in Feb 2024
Response from Maureen on 12 Feb,2024
Thank you

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Maureen on 21 Mar,2024
Thank you

6/10 Okay

Joanne

Travelled with group
Disliked: Staff & service
Restaurant understaffed food was cold. Ordered second order of nachos and was told they had no cheese. Server was trying her best
Stayed 1 night in Feb 2024
Response from Maureen on 12 Feb,2024
Thank you

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maureen on 10 Feb,2024
Thank you very much!

4/10 Poor

judy

Disliked: Cleanliness, property conditions & facilities
Disappointing
Our room has cockroaches, was not clean and had a water leak so we had to move to another room. Tiles on the floor had so many chips out of them it was hard to know if it was dirty or chips. Would not stay here again.
Stayed 3 nights in Feb 2024
Response from Maureen on 9 Feb,2024
We are very sorry that you were disappointed with your stay. We are working continuously to improve.

8/10 Good

Jeri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Maureen on 8 Feb,2024
Thank you

10/10 Excellent

Jeffrey

Stayed 1 night in Feb 2024
Response from Maureen on 21 Mar,2024
Thank you

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place before heading out on a boat.
Stayed 1 night in Feb 2024
Response from Maureen on 6 Feb,2024
Thank you

8/10 Good

Reyna

Stayed 1 night in Feb 2024
Response from Maureen on 21 Mar,2024
Thank you

4/10 Poor

Christian

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
This is a guest house should not be under Hotel category.
Stayed 3 nights in Jan 2024
Response from Maureen on 3 Feb,2024
Thank you for your opinion.

6/10 Okay

Kevin, Hixson

Stayed 1 night in Feb 2024
Response from Maureen on 21 Mar,2024
Thanks

6/10 Okay

Hubert

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Great area to be in the heart of town. My only downside was the water was cold. no hot water is a no no for me. Other than that it was nice though.
Stayed 1 night in Feb 2024
Response from Maureen on 3 Feb,2024
Thank you. Next time, please report the problem and you would have gotten some assistance.

8/10 Good

Marilyn

Stayed 1 night in Jan 2024
Response from Maureen on 3 Feb,2024
Thank you

6/10 Okay

maurice

Travelled with group
Liked: Staff & service
The food was terrible
Stayed 2 nights in Jan 2024
Response from Maureen on 2 Feb,2024
We are very sorry that you were disappointed with the food. We are doing our best to correct this.