Roann Holiday Rentals

"I have been taken by Expedia I cannot believe that they have done what they have done I have asked many times for someone to call me with Expedia and nothing has been done they have taken 454 of my hard earned money and they have kept it I did not stay one night at this motel I don't have any type of information and therefore it won't prompt me to speak to a customer service person an actual person I'm dealing with this AI idiotic stuff which is absolutely ridiculous I'm requesting once again for a phone call 502-821-3686 my name is Mark Mattingly I'm very concerned with the way I was treated I'm a disabled veteran I was treated at this Best Western certainly with some civil rights issues that could be addressed also I want a full refund please be advised someone needs to contact me ASAP this has been going on for a month you have my money you were supposed to render a service to me you did not render any service to me and you owe me a refund thank you I'm looking forward to someone from Expedia getting in touch with me ASAP my next step will have to go legal because no one is listening"

"It was a great comfortable clean stay! Thanks!"

"I came in for my grandmas funeral, and i couldn't have asked for a better stay. Insanely clean, easy check in and check out, the staff was top notch and treated us with so much care. As someone who majored in hospitality i was shocked about how wonderful this location was. Better than most 5 stars. Look fwd to staying again! I won't stay anywhere else when i come to see family"

"Lobby stunk, room stunk, room needs alot of repairs, ceiling paint falling, plumbing hanging off leaking shower. "

"The cleanliness of the hotel was appalling. There’s an overwhelming smell that greets you as soon as you enter the building that sets the standard for the cleanliness of the rest of the stay that is to come:The linens from the towels to the sheets had stains throughout. Paint chipping off the wall in the bathroom and what I could only imagine was grease stains from previous guest on the barely filled toiletries in the shower. Thankfully the smell of the lobby only lingers into the hallways, from what I witnessed was caused by cussing staff dragging leaking garbage.The convenience of side entrances are not secured by any means. We travel with safety in mind and I did not even feel safe going out to my car unless I had my firearm on my person at all times. I’ve stayed at quality hotels in the past and this is by far the worst location I’ve ever been at, I would expect this from the super 8 next doors! We had to travel into a town for a funeral and thought this would be our best option. Despite our circumstances of funeral arrangements and choosing to leave early the hotel management would not extend us a refund! Buyers beware, if you attempt to checkout early at all you will still be charged for your entire trip! "

"Amazing people and amazing price"