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Reviews of Hotel Posada Las Orquideas

2.5 out of 5
Hotel Posada Las Orquideas
West End, Roatan, Bay Islands

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 79 reviews" "
Rating 8 - Good. 21 out of 79 reviews" "
Rating 6 - Okay. 8 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 4 out of 79 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Piece of paradise
Stayed 3 nights in May 2024

8/10 Good

Jack

Liked: Staff & service, amenities, property conditions & facilities
The hotel has a really nice cafe/restaurant that overlooks the sea. It has a long pier going into the bay with a great lounging area, the sunrises directly behind this. Stag were very friendly and helpful. Saw a muntjac deer wandering around the property too! Good hotel.
Stayed 1 night in May 2024

10/10 Excellent

Renetta

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Air conditioning worked really well!
Stayed 2 nights in Apr 2024
Response from Salome on 2 May,2024
Hi Renetta,Thank you for all the positive feedback.We hope to greet you on your next vacation.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Awesome coffee shop and great breakfast.
Stayed 3 nights in Apr 2024
Response from las Orquideas on 25 Apr,2024
Hi Michael, thank you for your kind review, we were more than happy to assist, and hoping to have you back with us longer time in the future...

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Salome on 2 May,2024
Hi Luis,Thank you for all the positive feedback.We hope to greet you on your next vacation.

4/10 Poor

Rafael

Disliked: Amenities
No many amenities , no tv, coffee shop very limited hours
Stayed 1 night in Apr 2024
Response from Salome on 2 May,2024
Hello RafaelI am sorry to see that you did not enjoy your stay.Room TypeStandard Room, Ocean View, OceanfrontIf you read in our description Our Hotel does not have T.V, the standard room has the necessary for our guest's 1 single bed and 1 double bed, privet bathroom, towells, soup, A/C.But we also have studios rooms with if you needed more amenities, studios have chickenette, coffee maker etc...Our Restaurant Cafe de Palo is open 7:00 am to 3:00 pm breakfast served from 7 am to 10 amHope next trip will be different, we will be more then happy to greet you.Regards,

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Salome on 2 May,2024
Hi Melissa,Thank you for all the positive feedback.We hope to greet you on your next vacation.

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are exactly what you need for a trip to Roatan - comfortable beds, air conditioning, clean bathroom, good shower water pressure, and fresh water available. The indoor decor is simple but the property is beautiful, nestled at the end of a quiet road on the West End. Daily breakfast and coffee are included and are very good - Cafe de Palo is excellent all around. Highly recommend this hotel. Your balcony hammock awaits!
Stayed 4 nights in Mar 2024
Response from Cristy J on 5 Apr,2024
Thank you for your kind review, we are glad that you enjoyed your stay with us, and we were more than happy to assist you, hoping to have you back with us further in the future.

10/10 Excellent

Tarak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quiet and good breakfast
Stayed 6 nights in Mar 2024
Response from Hotel Posada las Orquideas on 7 Apr,2024
thank you Tarak, for your nice review, we were more than happy to assist you, hoping to have you back with us in the future.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast views and great breakfast!
Stayed 10 nights in Mar 2024
Response from Posada las Orquídeas on 18 Apr,2024
Thank you Angela for your kind review, we were more than happy to assist you, hoping to have you back with us in the future.Best regards

8/10 Good

Nora

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
-The breakfast options are very poor and limited, we were looking for experiencing local varieties but it was not possible. -The front entrance ground was unsafe, full of rocks, and uneven. My husband, 70 y/o fell and hurt his ankle because is so terrible outside full of obstacles and dark. I strongly suggest to the owners to pay more attention to that aspect too.
Stayed 3 nights in Feb 2024
Response from Cristy J on 5 Apr,2024
thank you, Nora we will look into the points you mentioned, and we are hoping to have you back with us in the future.

6/10 Okay

Sidney

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The ppty is in a great location, quiet less busy area of West End. The third level of rooms have a great view and pleasant breeze. The cafe Palo is a nice place to start your day with a fine breakfast. The staff were all very pleasant and did a very good job. The room we stayed in was very tired, windows in poor condition, could not open, noisy fan and malfunction stove top, which they did replace after two weeks. We paid for a deluxe studio and were put in a standard studio. I questioned this with management to no avail. We are going back to Roatán next year, but have booked another location, as management could not guarantee our chive of room for Feb. 2025.
Stayed 22 nights in Feb 2024
Response from Hotel Posada las Orquideas on 7 Apr,2024
Hi Sidney, thank you for your review, you booked a deluxe studio and you get a deluxe studio room #15 on the 3rd floor, we looked into every point you mentioned and we had a solution for you at the time of your stay, we were more than happy to assist you, Best regards

10/10 Excellent

Bernd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place within walking distance of West End
Stayed 3 nights in Feb 2024
Response from Hotel Posada las Orquideas on 7 Apr,2024
Hi Bernd thank you for your kind review, we are happy you enjoyed your stay with us, we were more than happy to assist you, looking forward to have you back with us in the future.Best regards

10/10 Excellent

Oyinkan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, delicious breakfast, great and accommodating staff, and very clean. We had a great time, and would be happy to stay here again during our next trip.
Response from Cristy J on 5 Apr,2024
Hello, thank you for your kind review, We are glad that you enjoyed your stay with us, and we were more than happy to assist you, we are looking forward to having you back with us in the future.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful ocean-side get-away.
We have stayed twice in this hotel. The hotel is right by the ocean and the delightful stone path trails and various half - hidden seating areas within the well-designed gardens are charming. A perfect place for romance and relaxation.
Stayed 1 night in Jan 2024

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful, like staying in a treehouse.
Stayed 2 nights in Jan 2024

2/10 Terrible

karol

Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jan 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Beautiful; View
Stayed 7 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
The hotel is lovely and the location is beautiful. Good wifi breakfast in the attached cafe. Thank you for the great stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and view were great overlooking the water. Shower had a significant drip but fine with me. Restaurant and staff were fantastic.
Stayed 5 nights in Dec 2023

10/10 Excellent

Q

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and good views.
Stayed 1 night in Dec 2023

6/10 Okay

Andrew

Stayed 6 nights in Dec 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
As soon as we needed a plumbing issue fixed it was done soon. Sasha gave us instructions on how to use WhatsApp, in order to make calls. A very helpful lady to senior citizens who get confused about cell phone usage in foreign country. Christy answered our questions with patience. Ashley, our breakfast server was efficient serving breakfast with style and grace. The teamwork we saw with this staff was excellent.
Stayed 7 nights in Nov 2023

8/10 Good

shlondya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and rooms very clean. We came during rainy season so the wifi was down during our stay. The location is great for walking to near by restaurants and bars.
Stayed 4 nights in Oct 2023

6/10 Okay

alejandro, Spring Hill

Stayed 5 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great place near the West End of Roatan
We enjoyed our 2-night stay very much. The room was clean, and the view of the bay was great. We enjoyed the breakfast, and Sasha at the front desk was especially friendly and helpful to us. We had a minor maintenance issue that was handled promptly and efficiently. We were a five minute walk to the West End & we had a great time.
Stayed 2 nights in Aug 2023

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secluded, quiet, limited food options
Stayed 1 night in Aug 2023

8/10 Good

Mikesha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had a lovely time at the hotel, it is very quiet and out of the way and also clean! My one and only issue was the young girl at the front desk was not always pleasant when asking questions. One example, asking to call me a taxi to west bay before knowing there is a $5 water taxi, which she never advised me of, she instead told me it would cost me $25 just to get to west bay beach. Instead I chose to call the taxi that picked me up from the airport and he only charged $15! She wasn’t helpful much in assisting me of getting around the area! Very unfortunate, because if she was a great tip would of been waiting upon my departure! I do my due diligence in researching the area before my arrival with any country I travel to but instead of the hotel that your spending so much money with helping you, they’d rather scam you! Other than that the restaurant staff was very very helpful and pleasant as well as the cleaners! Location was great- most things are walking distance and again please take advantage of the water taxi service! Wish I’d known about that before spending so much money on taxis! Better customer service is needed at the front desk!
Stayed 5 nights in Jul 2023

10/10 Excellent

Pete

Stayed 1 night in Jul 2023

8/10 Good

Leilei

Liked: Cleanliness, staff & service, property conditions & facilities
A quiet oasis in Mangrove Bight about 10 minute walk to the busy West End. Had everything the transit traveler needed. We were allowed to check in early and the staff quickly got maintenance to repair the AC which they checked during intro and noticed it wasn’t working. Not the fault of Las Orquideas but we asked for taxi to take us to our next hotel in Sandy Bay— a $10 ride by private transfer. The staff mentioned it should be $15 and got a cab, but the driver charged $25 after he dropped us off. I didn’t notice because my husband had been handling payment. But that’s been a common theme on the island for services not clearly marked— if my white husband does all the talking in English, prices double or triple.

10/10 Excellent

Eddy

Stayed 1 night in Mar 2023

10/10 Excellent

Hoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping was excellent...ask for anything and it's there. Restaurant and back garden were excellent...very peaceful and nicely done. Give perfect island feel. Needs: rooms need luggage racks, breakfast needs more options otherwise eating same thing each day. It was good, but it was the same 2 things each day. One minor incident where staff named Ashley or Shasha, the female that works at the front desk and was helping with breakfast. She accused me of ordering the wrong item when I had ordered the same item for the last 3 days. The first time was ok...but she came back the second time with the same wrong order...indicating that I had to take it bc it was my fault...that was puzzling to me...I returned the order and skip breakfast that day. Again, this shouldn't sway you as the place is a good overall place...will stay there again the next time.
Stayed 7 nights in Feb 2023

6/10 Okay

Giorgio, lexington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast with special homemade bread (fantastic!), all included in the price. The balcony view was terrific, but too much overgrowth limited the view. The area around the hotel, especially next to the hotel, has many stray dogs, and one bit me at night - the first time ever in my life. Not fun: watch out!
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from room
Stayed 11 nights in Jan 2023

10/10 Excellent

Sujata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Kimberly

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This hotel had large rooms and sweet individual porches with tables, chairs and a hammock. We loved staying here. There was a mini-fridge in the room but no coffee pot or microwave All rooms are near the restaurant and coffee was easy to get. The restaurant ambiance, food and service were great! Everyone was SOoo nice and plenty of staff are completely fluent in both English and Spanish. We loved the free breakfast and the long dock with a very relaxing sitting area- perfect for sunset. NO mosquitoes anywhere, but the no-see-ums are hungry as soon as it turns dark. You WILL want to buy the air conditioning due to the heat and humidity- even in December. A security guard was present all the time near the hotel entrance. Located just a few blocks from the West end, we walked downtown to great shopping every day. Don't miss the recycled metal store and the chocolate shop - great smoothies. Plenty of little tiendas for anything you need or forgot. Prices are cheap! A few blocks into town is the water taxi - $5 to head out to the West Bay beach. Walk to the end to the Grand Roatan hotel where the snorkeling is amazing and we had a great lunch. Bring a beach towel as chairs all along the West Bay are reserved for hotel guests. Also NOTE: US dollars are accepted everywhere but NOT if they are torn, or stained, or defaced in ANY way at all. I was out of cash when my "weary" Franklins were useless.

10/10 Excellent

Freddy

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful jungle paradise. Everything is clean and comfortable. This is my favorite place to stay in by far.
Stayed 3 nights in Jan 2023

10/10 Excellent

Patrice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a special place. The service is great. Sacha addresses your every need and the onsite cafe provides incredible fresh food options every day- with great cocktails and wine. The view out to the water is so peaceful and the hotel's designer maintained so many trees, that you want to hang out on your balcony all day long. From 5am when the sun starts coming over the hills to the evenings when the breeze comes in. If you are in to lots of amenities, this isn't your place-- no TV or luggage racks in the room, but if you want to be immersed in Roatan's natural beauty, then you'll love Hotel Posada Las Orquideas.
Stayed 2 nights in Oct 2022

10/10 Excellent

Mandi ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

6/10 Okay

Lucie Isabelle

Travelled with partner
Liked: Cleanliness
Cleaning staff were very friendly - always a Good Morning. Staff in Cafe - were ok - after staying there 2 weeks you would think they would start to know us but always had to repeat every order and still made mistake. Staff at office - for example Shyvone; not helpful at all. We had issues with our AC which we paid to have - and she asked us to walked to other main office and ask if we could be move to another room. Why she couldn’t call herself - I do not know. We needed to ask for towel and she gave me attitude that the towels were there and had to argue that they were not. The ad is all about their beautiful dock looking over the water…. Well there’s no dock / it’s under construction- so we had no access to water.
Stayed 12 nights in Mar 2022

10/10 Excellent

Tessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to west end but tucked away privately about 5 min walk into town. Beautiful grounds and cafe.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value priced, convenient, quiet with and authentic island feel and friendly staff. I liked being just off the main West End strip (5 min direct walk) for quietness. Nice included breakfast.
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
In general my stay was very pleasant. I was treated very well by the staff. The location is a little hidden off the normal path which was good. If you need to do work while on vacation then you might need to consider reaching out to the site. If you just want to chill and hide from the world highly recommended.
Stayed 10 nights in Dec 2021

10/10 Excellent

Jose David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The scenery.
Stayed 1 night in Sep 2021

8/10 Good

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a nice hotel. Calm clean and relaxing.
Stayed 6 nights in Jun 2021
Response from Salome on 24 Aug,2021
Hi Catalina, it was a pleasure greeting you.

2/10 Terrible

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Was not able to check in at all. Location is completely inaccurate. No contact information. Desk agent would not help me.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was great, the installation is beautiful with ocean front view, café de Palo is a beautiful restaurant but the lady the serve us during our stay was very rude, you can tell she was annoy by having to serve locals (even thou we were paying the same as foreigners). Asked her for a different menu and she refused even thou they had one, i order beers and she asked me to bring back the bottles, which it wasn’t a big deal but I’m not the housekeeper, I’m paying for a service. You need to Step it up in regards of your server!! Despite that me and my husband had a great time, the housekeepers are the sweetest. Unfortunately that wasn’t enough for us to stay longer, we decided to switch hotels just to avoid the restaurant lady.
Stayed 1 night in Apr 2021

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, and great food in West End!
Nice oceanfront hotel, with a great little cafe. Perfect for a long weekend. Quiet, but a short walk to beach, restaurants, and shopping.
Stayed 3 nights in Apr 2021