"Extremely disappointing stay. Not worth the money. No.
My first room was dirty and not ready even hours after I reported it. There is no functioning AC in the building at all, and I was told to “crack the window” if I got hot. I was never informed there was no AC prior to booking or upon arrival.
There were multiple maintenance issues, including broken and leaking toilets, missing amenities, and a window that would not open.
There is also only one elevator for the entire hotel, and it malfunctioned while I was riding in it. After that, I used the stairs for the remainder of my stay."
"Reserved a king, went up to the room to discover 2 queens. Front desk said it was changed prior to check-in due to being "over sold". I was never notified. They wouldn't offer a discount because the two rooms were technically the same price.
The room didn't have a lot of convenient options for outlets near the beds. Average cleanliness, average condition. Hampton Inns are starting to decline in quality.
Breakfast was ok, not as good as other locations.
We won't be going back to that location, and we might start staying at a different chain. We weren't as impressed with Hampton Inn the past year or so, and this location clinched it for us."
"It started off bad and finished just as bad. There was one employee checking folks in and unfortunately she was either new or clueless on how to do the job. When I say it took at least 30-40 min to check in I’m not exaggerating. The folks ahead of me tied her up forever and when I finally got to check in I learned why. She swiped my card no less than 4 times. First said I was declined (it wasn’t) then kept saying it was a computer issue. Room was ok but small. Woke up early with a strict timeline only to find out that there was zero soap/body wash and shampoo. Only one towel for two people. Husband went down 3 times but no one was at desk. Ended up trading toilet paper in hallway for body wash. Seriously! Went to grab a quick bite from their breakfast area so we could hit the road and nothing was working except waffle maker. A circuit breaker popped but the employee that was working the area didn’t speak a word of English so she didn’t understand anything we all were saying. The hotel is definitely not worth the price we paid. And then there wasn’t even anyone to complain to. Honestly a partial refund should be given."
"I understand that it was a busy weekend in the Rochester area due to graduations, so the high prices were expected. Still paying a high rate when the pool was out of service was disappointing. I had one member of our party that just wanted to swim on their birthday and that didn't happen. From other reviews it appears the pool has been out of service for months. It needs to be removed as an amenity - it is no longer one!"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG
6/10 Okay
"Staff was very friendly upon arrival. Clean and comfortable. There were two things only that I have to comment: First night was very loud at the room next to us, people were yelling and making loud noise from midnight till 3:00am. Then around 6:00am we could smell what the kitchen was cooking, bacon, eggs etc! I do not know if it was because we were in the first floor and closed to the restaurant but the smell was so intense that at that woke us up ! "
Yes, there are holiday rentals in Rochester close to Rochester Riverside Convention Center, or you can select a more secluded option if you're looking for a relaxing stay. Tourists who visit Rochester like the university campus and great live music. The acclaimed theatre scene and fascinating museums are some other things you might like to check out during your trip.
How many holiday rentals are there in Rochester?
With 253 Expedia holiday rentals, you're guaranteed to find just the right place for your Rochester stay.
What’s there to see and do in Rochester?
Enjoy the outdoors at Genesee River and Genesee River's High Falls, or simply take in cultural attractions like Eastman School of Music and Rochester Auditorium Theater. Other places in town to visit include Rochester Riverside Convention Center and Blue Cross Arena.
What’s a holiday rental in Rochester like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Rochester. Holiday rentals provide amenities such as kitchens and laundry facilities so you'll have everything you need. If you're concerned about a clean environment, a holiday rental can provide a sense of privacy away from public hotel lifts and busy reception areas while still allowing you to travel. You'll also find more space in a holiday rental than in a hotel, which is another reason why a holiday rental is an attractive option for a small group gathering.
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