Dear Cynthia, Thank you for the terrific review. We take great pride in providing a clean and welcoming environment for our guests, and we're delighted that you found our property to be well-maintained. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management

THANK YOU SO MUCH!!! WE SENT A REVIEW TO THE EMAIL YOU REGISTERED WITH US, DO YOU MIND COMPLETING IT WITH ALL 10s??? the staff would really appreciate it.

Dear John, We apologize for any inconvenience caused by the smell from the neighboring room. Your comfort is important to us, and we understand your decision to check out. We will address this matter to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for a better stay.Sincerely,Hotel Management

Dear Angela, Thank you for taking the time to share about your stay. Please accept our apologies for the noise disturbances you experienced from nearby guests. We are disappointed that we were not aware of these concerns, as we would have been happy to try to resolve the issue or move you to another suite. Also, our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Dominic, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location and appreciate the staff for the hospitality provided. Compliments will reach the concerned individuals. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear Fernanda, Thank you for reviewing your time with us. We appreciate your compliment for the spacious room you received. However, please accept our apologies for your disappointment with the cleanliness concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

Dear Sherice, It is wonderful to hear how much you enjoyed your stay at Extended Stay America. We're particularly pleased that you enjoyed the room and in-room amenities. We hope we have the chance to welcome you back in the near future!Sincerely,Hotel Management

THANK YOU SO MUCH FOR YOUR EXPEDIA RATING! you will recieve an email survey from our company platform, would you rate us 10???

Dear Jessie, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Ira, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Jimmy, Thank you for your review. It is very pleasant to know your expectations for a clean hotel experience were met, and we could give you a pleasant stay at a great price. Please return for another satisfactory visit.Sincerely,Hotel Management

Dear Shelecia, Thank you for reviewing your stay. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

Edward! Thank you so much sir!!! ESA has sent an EMAIL survey to your email, it would be awesome if you would rate as the same there?

Dear Nicholas, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Jimmy, Thank you for your feedback. We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide, and we will look into them and ensure this does not happen again. However, if you need further assistance, please feel free to reach out to us directly. We hope this isolated issue will not prevent you from returning for the better experience you deserve.Sincerely,Hotel Management

Dear Larry, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Brekean, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our concerned team is already at work to improve the missed areas. Please revisit and allow us to serve you better on your next visit.Sincerely,Hotel Management

Dear Richard, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management

Dear Mary, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Robert, Thank you for choosing our hotel and for sharing your feedback about your recent stay at Extended Stay America. We're glad you enjoyed your stay overall and rated us four stars. However, we apologize for any inconvenience caused by the smell of smoke in your room. We understand how unpleasant it can be, and we will work to address the issue to ensure that it doesn't happen again. In the future, please don't hesitate to contact our front desk staff if you have any problems or concerns during your stay. We're always happy to help and want to ensure that our guests have the most comfortable and enjoyable experience possible. Thank you again for your feedback, and we hope to have the opportunity to serve you in the future better.Sincerely,Hotel Management

Dear Alex, Thank you for staying with us and providing your feedback. We love knowing how much you enjoyed your clean and spacious suite. Our team works diligently to ensure our property stays fresh and clean for our guests, so they will be happy to hear your comments. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. Thanks again for posting your review, and we look forward to having you back at Extended Stay America on your next visit to the area. Sincerely,Hotel Management

Dear Tamara, Thank you for reviewing your experience during your recent visit. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management

Dear Guest, Thank you for staying with us and sharing your review. We apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Brenda, We appreciate your visit and taking the time to share your experience. We at Extended Stay America strive to provide our guests with outstanding accommodations. Therefore, we were pleased to read that you enjoyed a clean and relaxing stay. It was a pleasure having you with us, and we hope you will choose our hotel again next time you revisit our area.Sincerely,Hotel Management

Dear Natalie, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management