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Reviews of Hilton Garden Inn Rock Hill

3 out of 5
Hilton Garden Inn Rock Hill
650 Tinsley Way, Rock Hill, SC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 368 out of 617 reviews" "
Rating 8 - Good. 181 out of 617 reviews" "
Rating 6 - Okay. 46 out of 617 reviews" "
Rating 4 - Poor. 11 out of 617 reviews" "
Rating 2 - Terrible. 11 out of 617 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

VINCENT

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was too expensive for over $200 rooms $50 charge for booking reservations was unbelievable
Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Evelyn on 7 Apr,2024
Thank you for a great review.

8/10 Good

Joni

Travelled with family
Liked: Cleanliness, staff & service, amenities
The blanket on the bed was scratchy and the hot water in the shower was only warm. Everything else was good for a one night stay on a road trip.
Stayed 1 night in Mar 2024
Response from Evelyn on 15 Mar,2024
Thank you for your review. We sincerely apologize for the inconvenience caused to you during your stay.

8/10 Good

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink in my room leaked. Overall it was a nice property; convenient location right off the highway. The construction limits parking.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn - Rock Hill on 28 Feb,2024
Thank you for your reveiw.

10/10 Excellent

Nancy

Remodeling. Room lacked any pictures or decorations that other Hiltons have. Beds comfy. Room freshly painted. Staff adequate but did not go out of way to do anything. Just disappointed in what have experienced in other Hiltons. Noisy during morning from workers. No discount due to remodeling.
Stayed 2 nights in Feb 2024
Response from Evelyn on 6 Feb,2024
Thank you for your great review. We are still waiting for a few other items to complete the entire remodel to all rooms. We hope to see you again soon.

10/10 Excellent

Esthefania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Evelyn on 6 Feb,2024
Thank you for your review.

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities
The staff all made my trip on New Year’s Eve with my grandkids special. The heart felt staff in dining room was so kind and went above and beyond. She’s the best chocolate milk maker too ! Thanks for a great stay! We will return! Happy New year!
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn - Rock Hill on 23 Feb,2024
Thank you for this great review.

10/10 Excellent

Tam

Stayed 1 night in Dec 2023
Response from Evelyn on 6 Feb,2024
Thank you for a great review.

10/10 Excellent

LY

Stayed 1 night in Dec 2023
Response from Evelyn on 6 Feb,2024
Thank you for your review.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples getaway
Spacious room! Even with the remodel, we encountered no issues! Friendly staff!
Stayed 1 night in Dec 2023
Response from Evelyn on 6 Feb,2024
We are happy to hear that you enjoyed your stay with us. Thanks again for a great review.

10/10 Excellent

Erin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were so kind and helpful!
Stayed 1 night in Dec 2023
Response from Evelyn on 6 Feb,2024
We are happy to hear you enjoyed your stay with us. Thank you for a great reveiw.

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Evelyn on 6 Feb,2024
Thank you for a great review.

10/10 Excellent

Bowie

Stayed 2 nights in Dec 2023
Response from Evelyn on 6 Feb,2024
Thank you for your review.

10/10 Excellent

Adam

Liked: Cleanliness
Traffic
Stayed 1 night in Nov 2023

10/10 Excellent

phyllis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Room was clean
Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Evelyn on 13 Nov,2023
Thank you for your review.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Evelyn on 13 Nov,2023
Thank you for a great review. We look forward to welcoming you back soon.

8/10 Good

Tammy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Evelyn on 28 Oct,2023
Thank you for your review. We look forward to welcoming you back soon.

6/10 Okay

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got blind sided...we have 2 small dogs and they told us it was pet friendly. When we got there we were accosted and they demanded more money. We wish we had known ahead of time---this made our stay somewhat less than 5 stars!
Stayed 1 night in Oct 2023
Response from Evelyn on 28 Oct,2023
I apologized that Expedia did not inform you about our 50 non-refundable pet fee at the time of booking. Thank you for your review we will reach out to them. Once again thank you for staying with us.

10/10 Excellent

Thomas

Stayed 1 night in Oct 2023
Response from Evelyn on 11 Nov,2023
Thank you for a great review. We look forward to welcoming you back soon.

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We looked for an easy to access hotel on our route to a vacation destination. The Garden Inn was a perfect choice and the dinner options allowed us to check in to our room, enjoy drinks and dinner, and retire early to a lovely room and rest up to continue our journey. Thanks for the great service
Stayed 1 night in Sep 2023
Response from Evelyn on 18 Oct,2023
Thank you for a great review. We are so very happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 Good

Reginald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2023
Response from Evelyn on 28 Oct,2023
Thank you for your review.

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Evelyn on 26 Sept,2023
Thank you for a great review. We look forward to welcoming you back.

10/10 Excellent

Curtis

Travelled with family
Awesome staff. Clean accommodations. Pleasant stay.
Stayed 1 night in Sep 2023
Response from Evelyn on 26 Sept,2023
Thank you for a great review.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Will visit again
Stayed 1 night in Sep 2023
Response from Evelyn on 26 Sept,2023
We are so happy to hear that you like our location. Thank you for a great review.

10/10 Excellent

Lydia, Folly Beach

Business traveller
Liked: Staff & service
Only stayed one night. Check in was very efficient, friendly and quick.
Stayed 1 night in Sep 2023
Response from Evelyn on 6 Sept,2023
Thanks for a great review. We look forward to welcoming you back soon.

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50th High School Reunion
50th High School Reunion. Hotel staff did a great job, great food, place rooms.
Stayed 2 nights in Sep 2023
Response from Evelyn on 5 Sept,2023
Thank you for a great review. We are so happy to hear that you had a great time during your stay. We look forward to welcoming you back again !!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Evelyn on 5 Sept,2023
Thank you for your review. We look forward to welcoming you back.

10/10 Excellent

Patricia

Stayed 4 nights in Aug 2023
Response from Evelyn on 5 Sept,2023
Thank you for a great review. We hope to see you again soon.

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Evelyn on 26 Sept,2023
Thank you for your review. We look forward to seeing you again.

2/10 Terrible

James

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Evelyn on 5 Sept,2023
Thank you for your review. Please reach out to us directly so that we can address your review and any issues during your stay with us.

10/10 Excellent

William

Stayed 1 night in Aug 2023
Response from Evelyn on 5 Sept,2023
Thank you for a great review. We look forward to welcoming you back soon !!

10/10 Excellent

Ashley, Elgin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Easy process checking in and out
Stayed 1 night in Aug 2023
Response from Evelyn on 30 Aug,2023
Thank you for your great review. We look forward to welcoming you back soon,

8/10 Good

Theresa B.

Liked: Cleanliness, staff & service, property conditions & facilities
It was pet friendly. All of the staff were extremely helpful. Facility and rooms were clean.
Stayed 2 nights in Aug 2023
Response from Evelyn on 22 Aug,2023
Thank you for a great review. We look forward to welcoming you back soon.

8/10 Good

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Aug 2023
Response from Evelyn on 22 Aug,2023
We are happy that you like our location. Once again thank you for staying with us and for a great review.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 4 nights in Aug 2023
Response from Evelyn on 22 Aug,2023
Thank you for your review.

8/10 Good

Thoma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Jul 2023
Response from Evelyn on 6 Aug,2023
Thank you for a great review.

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue for getting to the hotel is the intersection to enter the parking lot it connects to, if you don't know the area well it might be confusing but that's not their fault.
Stayed 2 nights in Jul 2023
Response from Evelyn on 1 Aug,2023
We sincerely apologize for the difficulties in finding our hotel. Thanks for a great review. We hope you do stay with us again.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Toilet paper
Stayed 2 nights in Jul 2023
Response from Evelyn on 1 Aug,2023
Thank you for a great review. I apologize for the issue with our toilet paper, I will share your comments with our team so we can address the issue. We look forward to welcoming you back.

10/10 Excellent

Megan

Stayed 1 night in Jul 2023
Response from Evelyn on 22 Aug,2023
Thank you for a great review. We look forward to welcoming you back soon.

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Evelyn on 1 Aug,2023
Thank you for a great review. We hope to see you again soon.

10/10 Excellent

Christian

Stayed 1 night in Jul 2023
Response from Evelyn on 22 Aug,2023
Thank you for a wonderful review. We hope to see you again soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Jun 2023
Response from Evelyn on 21 Jun,2023
Thank you for a great review. We look forward to welcoming you back soon.

8/10 Good

Jenica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tvs need to be upgraded to smart TVs other then that awesome stay everytime !
Stayed 1 night in Jun 2023
Response from Evelyn on 21 Jun,2023
Thank you for your review. I will share your comment with the rest of our management team.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I come to Rock Hill often to visit family. This is definitely one of the better Hotels we’ve used here. I’ll definitely be booking this one in the future when we come back.
Stayed 1 night in May 2023
Response from Evelyn on 8 Jun,2023
Thank you for a great review. We are so happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great stay. Very friendly staff. Room was clean as well as the property. They are pet friendly.
Stayed 1 night in Apr 2023
Response from Evelyn on 3 May,2023
Thank you for a great review.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Within walking distance or short car drive from anything you could need.
Stayed 2 nights in Apr 2023
Response from Evelyn on 18 Apr,2023
Thank you for your great review. We are happy to hear that you enjoyed our location.

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities
the property could use an upgrade. It is very dated.
Stayed 3 nights in Apr 2023
Response from Evelyn on 18 Apr,2023
Thank you for a your review. We are looking forward to our full renovation scheduled for late 2024. Can't wait to welcome you back.

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Evelyn on 8 Apr,2023
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Owens

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Evelyn on 22 Mar,2023
Thank you for a great review.