Front of property

Reviews of Staybridge Suites Rockford, an IHG Hotel

3 out of 5
Staybridge Suites Rockford, an IHG Hotel
633 North Bell School Road, Rockford, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 346 out of 493 reviews" "
Rating 8 - Good. 104 out of 493 reviews" "
Rating 6 - Okay. 27 out of 493 reviews" "
Rating 4 - Poor. 12 out of 493 reviews" "
Rating 2 - Terrible. 4 out of 493 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of places to eat, casino across the street. Breakfast ok at best
Stayed 1 night in May 2024
Response from Steph on 6 May,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay and enjoyed the area. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steph on 1 May,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very hospitable
Stayed 1 night in Apr 2024
Response from Steph on 11 Apr,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are please to hear that our hotel cleanliness and hotel staff met your expectations.We hope that you will give us the opportunity to serve you again in the future.Thank you!

8/10 Good

Richard

Stayed 1 night in Apr 2024
Response from Steph on 1 May,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

8/10 Good

Debra

Travelled with family
The Staff is very helpful and friendly. Room very clean
Stayed 1 night in Apr 2024
Response from Steph on 2 Apr,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay with us and that our staff and hotel cleanliness met your expectations. We hope that you will give us the opportunity to serve you again in the future.Thank you!

8/10 Good

Tatiana

Stayed 1 night in Mar 2024
Response from Steph on 1 May,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

SuHyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast in the morning from 6:30-10:30 am was a super helpful. Wished they had more comfortable rollout couches. Beds were clean and comfortable. Bathrooms could use updating, but sufficed. A few staff were a little cheeky, and not too helpful, but some others were really nice and welcoming. Can’t win em all, I guess. Price and value is good
Stayed 2 nights in Mar 2024
Response from Steph on 11 Mar,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay with us and enjoyed our complimentary breakfast. We will be starting a full hotel renovation this year. We hope that you will give us the opportunity to serve you again in the future.Thank you!

8/10 Good

GEORGE, lake Worth

Stayed 1 night in Mar 2024
Response from Steph on 2 Apr,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Mirtha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean,lovely staff at the desk and in the kitchen. Breakfast food and happy hour were amazing. The room I was in was impeccably clean, the furniture however looked old and worn. Great stay..especially mon-Wed with happy hour.
Stayed 1 night in Mar 2024
Response from Steph on 8 Mar,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall wonderful stay with us and enjoyed our staff and hotel amenities. We will be starting a full hotel renovation in 2024. We hope that you will give us the opportunity to serve you again in the future.Thank you!

6/10 Okay

Yeong joo

Stayed 1 night in Mar 2024
Response from Steph on 26 Mar,2024
Dear Valued Guest,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ROCKFORD.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you!

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Breakfast and clean, friendly stay!
Very nice Hotel and breakfast was great. They have a perfect kitchen area for their breakfast with many items for customers!
Stayed 1 night in Jan 2024
Response from Steph on 6 Feb,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay and enjoyed our complimentary breakfast. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steph on 17 Jan,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

6/10 Okay

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Steph on 17 Jan,2024
Dear Valued Guest,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ROCKFORD.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Steph on 8 Jan,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Steph on 8 Jan,2024
Dear Valued Guest,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ROCKFORD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you!

10/10 Excellent

Dennis, Midlothian

Stayed 1 night in Dec 2023
Response from Steph on 2 Jan,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Matthew

Travelled with family
Liked: Property conditions & facilities
Clean rooms, friendly staff, easy access to expressways and local establishments.
Stayed 2 nights in Dec 2023
Response from Steph on 22 Dec,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with us and that our hotel cleanliness and staff met your expectations. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Andrew, Milan

Stayed 2 nights in Dec 2023
Response from Steph on 2 Jan,2024
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was good
Stayed 2 nights in Dec 2023
Response from Steph on 5 Dec,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay with us!We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Gina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to from the interstate. Easy check in process.
Stayed 1 night in Oct 2023
Response from Steph on 6 Nov,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you enjoyed your stay with us and that our front desk staff created an easy check-in experience for you. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Davi

Stayed 1 night in Nov 2023
Response from Steph on 6 Nov,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

WILLIAM, zimmerman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice suite
Stayed 2 nights in Oct 2023
Response from Steph on 31 Oct,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Beth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent! The only thing I didn't like was there were two air fresheners plugged in when we arrived, but I simply unplugged them and the room was fine.
Stayed 11 nights in Oct 2023
Response from Steph on 31 Oct,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you still had an overall good stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

8/10 Good

JEFF, La Salle

Stayed 1 night in Oct 2023
Response from Steph on 31 Oct,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!
Great stop along our trip! Loved the space to spread out - little kitchen so we were able to eat in the room and watch some football! The front desk attendant was very kind and helpful! Highly recommend this location!
Stayed 1 night in Oct 2023
Response from Steph on 2 Oct,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with us and enjoyed your room and our staff. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Kimberly, Batavia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely recommend this hotel. Staff was super friendly. The room was perfect and most importantly, clean!!
Stayed 1 night in Sep 2023
Response from Steph on 2 Oct,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay and that our staff and your room met your expectations. We hope that you will give us the opportunity to serve you again in the future.Thank you!

8/10 Good

xi

Business traveller
Liked: Staff & service
The fridge is super noisy
Stayed 7 nights in Sep 2023
Response from Steph on 12 Sept,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay. We would like to apologize for the experience you had with your fridge. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Steph on 11 Sept,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay. We hope that you will give us the opportunity to serve you again in the future.Thank you!

6/10 Okay

Greg

Travelled with partner
Liked: Staff & service, amenities
Older property?
Stayed 1 night in Sep 2023
Response from Steph on 11 Sept,2023
Dear Valued Guest,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ROCKFORD.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. We will be starting a full hotel renovation at the end of this year into 2024.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hospitality
Night clerk did not let me check in at the hotel because i arrived after 12 am. Refused to let me pay for the room in person as well. Very unprofessional.
Stayed 1 night in Sep 2023
Response from Steph on 8 Sept,2023
Dear Valued Guest,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ROCKFORD.I would like to start by apologizing to you for the inconveniences you faced during check-in. I am going to further investigate this incident to be able to provide training and coaching in situations like this. We do sincerely apologize in how this situation was handled.We strive to make each experience as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly.Thank you!

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Steph on 5 Sept,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Steph on 18 Aug,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Stayed 3 nights in Jul 2023
Response from Steph on 18 Aug,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Steph on 3 Aug,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay. We hope that you will give us the opportunity to serve you again in the future.Thank you!

4/10 Poor

JEFF, La Salle

Disliked: Cleanliness
The room next to me had what seemed like pet birds in their room chirping all night. The showerhead was coming out of the wall.
Stayed 1 night in Jul 2023
Response from Steph on 3 Aug,2023
Dear Valued Guest,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ROCKFORD.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Perfect location for us as we had a sports tournament. The staff was extremely nice and very friendly. The breakfast was very good each morning and provided options. I liked the little surprise of M-W they had a social hour too and provided free drinks and snacks as well. Definitely a great choice of stay.
Stayed 5 nights in Jul 2023
Response from Steph on 18 Jul,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay and that our staff and complimentary breakfast met your expectations. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean rooms. Quick, accomodating check in. Convenient location close to many great dining options. Nice breakfast.
Stayed 1 night in Jul 2023
Response from Steph on 18 Jul,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We are pleased to hear you had an overall great stay and enjoyed your room and our complimentary breakfast. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laxdad
Great location for those traveling for Tournament season. While it’s an older hotel staff is friendly and hotel is clean super easy to get to the sportsplex.
Stayed 2 nights in Jul 2023
Response from Steph on 10 Jul,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay and had a good experience with our staff. We hope that you will give us the opportunity to serve you again in the future.Thank you!

6/10 Okay

Tony

Stayed 1 night in Jun 2023
Response from Steph on 23 Aug,2023
Dear Valued Guest,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ROCKFORD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Steph on 3 Aug,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Rolanda

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I needed to extend my stay but the rooms were sold out for 2 of the nights. The staff was instrumental in helping me find a last minute cancelation allowing me to stay and finish my business.
Stayed 7 nights in May 2023
Response from Steph on 26 Jun,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay and that our staff took good care of you during your stay. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ive stayed here many times because dog can stay here too!
Stayed 1 night in May 2023
Response from Steph on 22 May,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay with your furry family member. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Emily

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly, safe neighborhood, safe and clean.
Stayed 1 night in May 2023
Response from Steph on 22 May,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay and that our hotel's cleanliness met your expectations. We hope that you will give us the opportunity to serve you again in the future.Thank you!

8/10 Good

Nathan

Travelled with family and small children, Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice spot for a quick stay. The staff was friendly and attentive.
Stayed 1 night in May 2023
Response from Steph on 16 May,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay and that our staff met your expectations. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Staybridge Suites.

10/10 Excellent

sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, and very friendly staff.
Stayed 2 nights in May 2023
Response from Steph on 9 May,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay and that our hotel's cleanliness and staff met your expectations. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Steph on 6 Nov,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall good stay with us. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Comfortable bed & pillows.
Stayed 1 night in Apr 2023
Response from Steph on 5 May,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay and had a comfortable night of sleep.We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a few hotels in the same area and was so happy we tried this one . Blew the others away with big clean comfortable rooms , fantastic breakfast and friendly staff . Only negative some mornings breakfast area can be crowded .Would totally recommend .
Stayed 3 nights in Apr 2023
Response from Steph on 2 May,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay and enjoyed your room and breakfast. We will be starting a full renovation at the end of 2023 which will open up the breakfast area to have more tables and chairs. We hope that you will give us the opportunity to serve you again in the future.Thank you!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Steph on 22 May,2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Staybridge Suites ROCKFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are pleased to hear you had an overall great stay. We hope that you will give us the opportunity to serve you again in the future.Thank you!

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the size of the room and the breakfast had alot of options. I didnt like that it was advertised as having a hot tub but it had been filled in with concrete. Also the beds seemed very small and very uncomfortable.
Response from Steph on 11 Apr,2023
Dear Valued Guest,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites ROCKFORD.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. All of our sites should say we no longer have a hot tub. I will look into this to make sure that is taken off permanently from all sites. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Thank you!