2/10 Terrible
Tricia
12 Jun, 2018
Shady
We never stayed
I tried for DAYS to reach the hotel, trying to arrange for airport transfer, informing them of my flight day/time and that I would be unreachable after a certain point.
When they finally reached back out to me they stated my emails were in spam folder. No answer as to why both numbers hotels.com had for them were unreachable.
When we arrived at the airport our transfer wasn’t there, again no answer on the numbers i had. we had to wait 30 minutes for him to show up!!!! And then literally walk what seemed like a mile to get to his car.... to me that’s too much after an 11 hour flight!
We finally get in his dirty disgusting “cab” and I check my email...... there’s an email from My Tiny apartments telling me I booked the previous night, NOT the one i was trying to check in for......
yes 100% my fault I’ll own that... but they didn’t have the common curtesy to inform me of the mismatch a WEEK ago when I arranged for the transport?!?!?
Whomever I was emailing back and fourth with was entirely aware I would be unreachable for a part of my trip, and I’m sorry to say it seems they waited till that moment to let me know of my mistake.
To me that’s shady!!!
My children’s first trip to Rome starred in tears as we literally wandered the streets with our luggage looking for the next hotel.
I plan to tell everyone I possibly can about this experience or lack there of!
Tricia
Stayed 1 night in Jun 2018