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"Everything was very good on our 2Night break to visit m"

"I booked an accessible room as I was travelling with my mother who has a wheelchair. Disabled parking bays right next to reception and plenty of parking, all free made arrival easy. The room was spacious enough for the wheelchair and the roll in shower with seat had great water pressure. Pull cords in bedroom and bathroom. Lowered basin etc. Beds were very comfortable. We needed a fridge to store my Mums insulin, they let us use the hotel fridge. We were severely delayed by the M25 closure and arrived after midnight. I kept Laura on the front desk updated and advised we would not arrive until 1am. So glad we booked this hotel and not a small hotel or BnB as arriving after midnight would have been a huge issue. The hotel has 24hr manned front desk and we received a warm welcome from Brendan. The staff in the hotel are fantastic and cannot do enough for you. I have been an IHG member since 2010 and can say whoever trained the staff here knows exactly what the word Hospitality means to guests! A big thank you to the staff and management and we will certainly return. "

"Excellent staff. Extremely clean room and bathroom. Great location "

"Check in staff were very friendly and informative. Easy walking distance to the Royal Armouries. While I didn't reserve the room with the breakfast option, we were able to purchase it separately. In the future I would make I included it. "

"Great customer service. Lovely breakfast selections. "

"Great overnight stay! Rooms very clean, beds were comfortable and it was very quiet especially for a Friday night! Rooftop bar was also lovely. Only downside was the parking was quite expensive compared to surrounding car parks. However this definitely would not stop us staying here again. "

"Second time i have stayed here it is a credit and the staff are great will definitely be booking to stay again "

"Lovely place to stay, ideal for the football supporter "

"Nice "