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Reviews of Bastion Hotel Rotterdam Alexander

4 out of 5
Bastion Hotel Rotterdam Alexander
Hoofdweg 40, Rotterdam

Reviews

7.8

Good

Rating 10 - Excellent. 154 out of 710 reviews" "
Rating 8 - Good. 366 out of 710 reviews" "
Rating 6 - Okay. 121 out of 710 reviews" "
Rating 4 - Poor. 43 out of 710 reviews" "
Rating 2 - Terrible. 26 out of 710 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very attentive and pleasant staff. Room was very clean and nice, beds super comfortable. Washroom was clean and well designed. Main train station is only 20min walk away. Cons: not convenient to get to due to the construction around it. Not close to any food/restaurants, 15min walk minimum to any food/stores.
Stayed 4 nights in May 2024

6/10 Okay

Deric

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rude staff this morning when we left, shower water was cold, property is dated and needs maintenance, looks better in pictures than real.
Stayed 1 night in Dec 2023

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Très bien , nous avons essayé un peu de tout , nourriture boissons etc,,, tout était bien
Stayed 3 nights in Sep 2023

10/10 Excellent

Maria Angels

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 2 nights in Sep 2023

6/10 Okay

Gregory

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Had a good experience, checked in early after asking. Car park can get too full so beware of that, though it is free and there is on the road car parking available down the side so you should still be okay.
Stayed 4 nights in Aug 2023

10/10 Excellent

Tsz Chun Edwin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel conveniently placed at the outskirts of Rotterdam, only 10 minutes away from centre. Quiet location with free parking, excellent staff and fantastic room quality with great view. Highly recommended, and undoubtedly will book this hotel again upon our next visit to Rotterdam!
Stayed 2 nights in Sep 2023

2/10 Terrible

Saleh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No wonder 4-stars hotel evaluation is still bad even with fake evaluations as unfriendly staff and bad room service can easily take away the whole stars. The rooms were unclean and the bids were uncomfortable. We don’t feel safe, so we didn’t extend our stay. The hotel is totally not recommended
Stayed 1 night in Aug 2023

4/10 Poor

mehmet fatih

Travelled with family
Receptionists Nervous
The check-in officer was sullen and didn't make much of an explanation when asking questions, she gave me one card instead of two keys, I had to get another card afterward.
Stayed 1 night in Jul 2023

8/10 Good

Shirley

Stayed 1 night in Jun 2023

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great for a short stay. Free onsite parking. Staff was friendly and accommodating.
Stayed 2 nights in Dec 2022

8/10 Good

Michiel

Liked: Amenities
Good, basic hotel. Room toilet seat was loose and curtain end was drooping. Staff friendliness varied. Cleaning and restaurant staff very friendly but lobby staff did not greet or smile. Sound insulation to traffic noise was excellent, but there's lots of contact sounds. My room was next to the stairwell and the slamming of doors woke me up early every morning. Also, breakfast is only until 9, so this hotel is not so much for sleeping in late. The parking lot is fenced and gated, no concern about security. The parking garage was dirty, lots of trash on the ground.
Stayed 6 nights in Sep 2022

10/10 Excellent

Fair

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME PROPERTY!
This was one of the best hotels I ever stayed in in the Netherlands! Life Marie was so informative and kind! I am so happy to have met her and I will recommend people who do not want to stay in Amsterdam to stay at this hotel!!! Also, THE BREAKFAST was delightful! I would certainly stay here again!
Stayed 3 nights in Aug 2022

10/10 Excellent

LESLIE CAROLINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is too far the metro estation.
Stayed 2 nights in Aug 2022

6/10 Okay

remco

Travelled with family
Disliked: Amenities
It is not an updated building. The room inside is kind of updated compared with the common areas, halls, elevator,( was broken when we stayed, so it would not go down to the ground floor) The free parking is a plus. It is a hotel just to sleep.
Stayed 5 nights in Jul 2022

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Excellent and friendly staff. Exercise room was small but the few machines they had did work. Room was decent size. Counters had not been wiped off (coffee cup ring).
Stayed 2 nights in Jun 2022

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always impressed with the Staff at Bastion. Even though they’re short staffed the staff we dealt with were excellent and positive. Only “flaw” I experienced with property on busy days is that the outdoor smoking area is too close to the front doors so the entry way and front desk area has the lingering smell.
Stayed 3 nights in Jun 2022

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return!!
Stayed 1 night in Nov 2021

8/10 Good

Tom

Stayed 1 night in Oct 2021

10/10 Excellent

Melvyn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Overnight stay
Just access a bit awkward as there were road repairs. Ideal for working in Den Haag.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
goog to very good
Stayed 15 nights in Jul 2021

8/10 Good

Kwok Luk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

8/10 Good

STEFAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Too old hotel and like bar not same 4 star or 3 star hotel it be like motel On bad have stain WC sound is coming through the door toilet seat is very old and dislodged security is not so good
Stayed 1 night in Jan 2020

10/10 Excellent

Natalia, Prague

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fabulous and the food also excellent
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
The trip was good. Room cleanliness was the only issue where I think the hotel can do better.
Stayed 8 nights in Sep 2019

8/10 Good

Steve

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

JOAN

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee machine did not work and no complimentary coffee
Stayed 2 nights in Apr 2019

8/10 Good

Palitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It's a nice hotel. It's kind of out of the way, but has parking. It's currently under construction, once that ends itll be better. Also it's a pain to get in and out of because there are two doors and you have to wait for the first ro open before the second will. It's probably to conserve energy and some probably don't care, but to me, having to wait 30 seconds every time I go in and out is enough to make me want to leave.
Stayed 1 night in Jan 2019

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel good Parking Only thing for me was they need to telll people at breakfast that they serve omelettes as the little cooker is hidden away which we thought was a desk apart from that all good PS please get English tv working propley it was down
Stayed 1 night in Jan 2019
Response from Anouk on 25 Jan,2019
Dear sir/madam, Thank you for your review. It is nice to see that you slept so well and had breakfast. We are sorry to hear that is was not clear for you where we make the omelettes. Hopefully our colleagues helped you with this. Kind regards, Anouk Guest Support

8/10 Good

Hendricks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but far from metro and station for walking 18 mins . No taxi around to call.
Stayed 3 nights in Sep 2018

8/10 Good

haidy

Our stay was ok. Staff was very helpful and friend
Was ok. The lobby was by the backdoor by the parking lot and a little too warm.
Stayed 1 night in Jul 2018

6/10 Okay

Francisco Javier

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Could be better
Stayed 2 nights in Aug 2018

8/10 Good

Eduard R

Liked: Cleanliness, staff & service, room comfort
Renovations going on, which was not mentioned on the website at time of booking.
Stayed 1 night in Jul 2018

8/10 Good

Camille, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice hotel, great clean spacious room with amazing shower facilities and comfortable bed. Very friendly and helpful staff.
Stayed 4 nights in Jul 2018

10/10 Excellent

Milena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

8/10 Good

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018