Please never trust Expedia. I’ve gone to them for years and decided they have finally let me down again. I need a disabled room. On the information side I always look for disabled room, which means being able to get into all the rooms, being able to brush my teeth at the sink, have a shower, being able to get onto a bed. I did get a email to say they did not have a wetroom but it was a walk-in shower. So I messaged back that should be fine can you make sure I have a shower chair.
Got to the room and it was huge. Gorgeous bathtub in the room. Which you can hear at 1am when the room above you has it on. The bed was high making it difficult. I couldn’t brush my teeth the normal way I had to brush them and spit into a cup. But there was a step to the bathroom area. Then it was near impossible to get into the toilet. I had to ask for a chair 3x. The shower had a small glass screen so I could not get in. I had to get as close as possible and push the chair close to me. Hold the small shower while husband passed me everything. On Mainpoints website it says in the accessible page they do not have disabled facilities or rooms. That falls on Expedia. I should have checked as Expedia are awful at getting facts straight. We was there 4 days, 3 nights for me to find another hotel was going to be annoying so I struggled but we managed. We stayed here 6 years ago. Either it didn’t seem that bad or we tolerated and I forgot. It’s was 1900 pounds.