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Reviews of Brownsover Hall Hotel

3 out of 5
Brownsover Hall Hotel
Brownsover Lane Old Brownsover, Rugby, England

Reviews

8.0

Very good

Rating 10 - Excellent. 125 out of 336 reviews" "
Rating 8 - Good. 125 out of 336 reviews" "
Rating 6 - Okay. 46 out of 336 reviews" "
Rating 4 - Poor. 26 out of 336 reviews" "
Rating 2 - Terrible. 14 out of 336 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really good location and good customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in room number 3 in the main house. Beautiful room and spacious bathroom. Will definitely return.
Stayed 1 night in Apr 2024

10/10 Excellent

Sridhar

Liked: Staff & service, property conditions & facilities
For the price, 3 star hotel, and what I needed at short notice, it exceeded my expectations. This was mainly in the customer service arena - they were waiting for me for a midnight check in (I called ahead to say I would be late and they said don't worry).
Stayed 1 night in Mar 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
First class
Stayed 1 night in Feb 2024
Response from Ali on 8 Mar,2024
Hi Frank,Thank you for visiting Brownsover Hall. We appreciate your honest review about your stay. we look forward to see you again. With love,BHH

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Ali on 8 Mar,2024
Hi William,Thank you for visiting Brownsover Hall. We appreciate your honest review about your stay. we look forward to see you again. With love,BHH

10/10 Excellent

Peter

Stayed 1 night in Feb 2024
Response from Ali on 8 Mar,2024
Hi Peter,Thank you for visiting Brownsover Hall. We appreciate your honest review about your stay. we look forward to see you again. With love,BHH

8/10 Good

Simon

Stayed 1 night in Feb 2024
Response from Ali on 8 Mar,2024
Hi Simon,Thank you for visiting Brownsover Hall. We appreciate your honest review about your stay. we look forward to see you again. With love,BHH

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down. Booked a Suite, (No 47) and was not worth the money. Hasn't been updated for decades. Small old TV, Dirty Bathroom. Carpets like a 1970s council office. Small sofa thrown in living room area. Beautiful buildings but desperately in need of investment.
Stayed 1 night in Jan 2024
Response from Ali on 8 Mar,2024
Dear David,We're sorry to hear that your experience in our hotel was unpleasant. our mission is to create exceptional guest experience. your suggestions have been considered, and we will work to improve as a result. thank you for visiting Brownsover Hall. We hope to see you again with more love and careWith love BHH

10/10 Excellent

Neil

Stayed 1 night in Jan 2024
Response from Ali on 8 Mar,2024
Hi Neil,Thank you for visiting Brownsover Hall. We appreciate your honest review about your stay. we look forward to see you again. With love,BHH

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ali on 8 Mar,2024
Hi Gareth,Thank you for visiting Brownsover Hall. We appreciate your honest review about your stay. we look forward to see you again. With love,BHH

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in executive room which was old but beautiful. Spacious, comfortable bed overlooking a walled garden.
Stayed 1 night in Jan 2024
Response from Ali on 8 Mar,2024
Hi Jane,Thank you for visiting Brownsover Hall. We appreciate your honest review about your stay. we look forward to see you again. With love,BHH

8/10 Good

Richard

Stayed 1 night in Jan 2024
Response from Ali on 8 Mar,2024
Hi Richard,Thank you for visiting Brownsover Hall. We appreciate your honest review about your stay. we look forward to see you again. With love,BHH

10/10 Excellent

Louise

Stayed 1 night in Jan 2024
Response from Ali on 8 Mar,2024
Hi Louise,Thank you for visiting Brownsover Hall. We appreciate your honest review about your stay. we look forward to see you again. With love,BHH

2/10 Terrible

Louise

Stayed 1 night in Dec 2023
Response from Ali on 8 Mar,2024
Hi Louise,We're sorry to hear that you didn't have pleasant experience in our hotel. Thank you for your honest review, and we will work to improve as a result.Regards,BHH

10/10 Excellent

Hammond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Beautiful location. Amazing chestnut tree in the garden. Wonderful house. Top service. Loved our stay.
Stayed 1 night in Dec 2023

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023

4/10 Poor

CHANDRA SEN

very disappointing
I booked a queen size bed in my room but they gave me a room with a double bed for the first night, then into a much bigger room and bed for the second night not pleased a paid for a bigger bed and had to stay i a small room and small bed
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Stayed 2 nights in Dec 2023

8/10 Good

Neil

Liked: Cleanliness, property conditions & facilities, room comfort
Christmas dance stopover.
Surprisingly good. For the price I paid I wasn't expecting too much however the cozy double I was given was huge! I was well decorated maybe a little tired but I have paid a lot more to stay in places which make this place seem like a Palace. My only small minus point was the amount of stairs I had to climb to get to my room, which wasn't too much of a problem apart from the fact that I'm slightly disabled. Will certainly add to my list of favourites.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Room smelled musty, but was clean and warm. The sign outside said breakfast at 7am but at 7.30 is was still being set up and the angry cleaner said 8am.
Stayed 1 night in Dec 2023

6/10 Okay

Laura

Disliked: Property conditions & facilities
Poor curtains in the property which allowed the light into the front facing room I was in. This was a motion sensored light that I can only imagine was being set off by the surrounding branches all night. Additionally the walls are very thin and whilst trying to get to sleep I could hear the neighbouring rooms conversation.
Stayed 1 night in Dec 2023

4/10 Poor

Denise

Business traveller
Liked: Room comfort
Fire Alarm 4:40AM
We stayed at the hotel as our office Xmas party was held here We were woke up at 4:40 with the fire alarm going off when we rushed down stair we were told to go back to bed as it was a test!! We just got back into bed and it went off again!! One of my work colleagues spoke to a female Manager the following morning who frankly seemed up apologetic about the whole alarm affair very bad customer service
Stayed 1 night in Dec 2023

8/10 Good

Susan

Stayed 1 night in Dec 2023

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
A once great hotel slowly dying
We’ve been many times to brownsover over the last 30 years and always loved it. But now the lack of maintenance and investment is showing, everything appears to be wearing out and the whole Hotel is in dire need of an update, dirty windows, radiators not working, alarms going of aim the early hours, the place looks run down and is definitely not living up to its rating. The builds are magnificent but seem to have been left to slowly decay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing visit.
Nice place. Great staff and excellent breakfast
Stayed 2 nights in Nov 2023

8/10 Good

Richard

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad attitude
Stayed 2 nights in Oct 2023

10/10 Excellent

Shaun

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Stayed 1 night in Dec 2023
Response from Kirby - Receptionist on 9 Dec,2023
Thank you for your feedback about our hotel.We're thrilled to hear that you enjoyed your stay.Awaiting your next visit!

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Lovely grounds and main building but the service is lacking and it needs a good looking after. From the abandonded and rusting car at the entrace to the car park to the tatty and scratched furniture in the 'suites' some investment would be welcome here to elevate it. The suite we had in the stable had the most uncomfortable bed known to man and the sofa looked and felt like something out of a bedsit. After driving for 3 hours and arriving at 9pm we were thankful the bar was serving light bites until 10pm (as per the website and confrimed by the receptionist on check in). Sadly turned out they actually stop serving food at 20:30. We had to order a pizza to the hotel. The next day we were relying on the same bar food menu for brunch at 10:30am before heading out to a full day wedding, again the service time confirmed by the website. Actually no, turns out they don't start that until after 12pm and by that point we had missed breakfast (intentionally) so we had to drive to the premier inn to eat... not a great stay. The staff we spoke to were all very nice and friendly.
Stayed 2 nights in Dec 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Kirby - Receptionist on 9 Dec,2023
Thank you for your kind feedback about our hotel.We're thrilled to hear that you enjoyed your stay.Awaiting your next visit!

8/10 Good

DEBRA

Stayed 1 night in Dec 2023
Response from Kirby - Receptionist on 9 Dec,2023
Thank you for your kind feedback about our hotel.We're thrilled to hear that you enjoyed your stay.Awaiting your next visit!

8/10 Good

Howard

Travelled with family
Large , comfortable warm befroom Hot shower good Light bulbs above sink not working & light bulb outside the door of Stables part not working so difficult to locate lock in the dark
Stayed 1 night in Dec 2023

10/10 Excellent

Ainslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opportunity to live the high life in a traditional baronial hall. Some rooms have a lot of stairs to negotiate, but the rooms are very comfortable when you get there. Good full English breakfast buffet.
Stayed 1 night in Nov 2023
Response from Kirby - Receptionist on 9 Dec,2023
Thank you for your kind words about our hotel.We're thrilled to hear that you enjoyed your stay.Awaiting your next visit!

8/10 Good

Nick

Stayed 1 night in Nov 2023
Response from Kirby - Receptionist on 9 Dec,2023
Thank you for your kind feedback about our hotel.We're thrilled to hear that you enjoyed your stay.Awaiting your next visit!

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Kirby - Receptionist on 9 Dec,2023
Thank your for your kind feedback about our hotel.We're thrilled to hear that you enjoyed your stay.Awaiting your next visit!

4/10 Poor

Stephen

Liked: Staff & service
The outside lighting was very poor, especially if you were in an outside room. The dinner menu was extremely limited. £20 for a burger.
Stayed 1 night in Nov 2023

8/10 Good

Mrs S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely stay staff made it very welcoming. As the hotel is old you expect some of it to be outdated, think the bathrooms could be given so more love , but overall the architecture of the hotel is stunning and the food was amazing, please give our regards to the chef. It was very quiet which was lovely although you have lots of rooms didn’t seem to be noisy in any way, it was nice to find out the history of the hotel which made it more interesting. As I said in the beginning your staff needs to recommended as they were all so polite and helpful. Thank you for a lovely stay MRS S MCDERMOTT
Stayed 1 night in Nov 2023
Response from Srujana on 14 Nov,2023
Dear Guest,Thank you for taking the time to share your positive experience at Brownsover Hall Hotel. We are delighted to hear that you had an enjoyable stay with us. Your feedback means a lot to our team. I will make sure to pass your wonderful review to our chef. We are thrilled to know that you found our staff service to your liking. It is always our goal to provide our guests with exceptional service and a memorable experience .We hope to welcome you back to stay with us in future .Thank you for choosing to stay at Brownsover Hall Hotel.Best Regards,

6/10 Okay

Iain

Travelled with family
Liked: Cleanliness, staff & service
Response from Srujana on 4 Nov,2023
Dear Iain,Thank you for taking the time to share your feedback about your recent stay at Brownsover Hall Hotel. We appreciate your honest review and your valuable input. We take all guest feedback seriously, and we are committed to continually improving our services.We hope that you will consider staying with us again in the future, and we will strive to make your next visit even better. Thank you for choosing to stay with us.Best Regards,

10/10 Excellent

Mr

Stayed 1 night in Oct 2023
Response from Srujana on 4 Nov,2023
Dear Mr,Thank you for taking your time to share your positive experience at Brownsover Hall Hotel. We are delighted to hear that you had an enjoyable stay with us. Your feedback means a lot to our team.We hope to welcome you back in the future, and we'll be ready to make your next stay just as wonderful. Thank you for choosing stay with us .Best Regards,

10/10 Excellent

SIMON

Stayed 1 night in Oct 2023
Response from Srujana on 4 Nov,2023
Dear Simon,Thank you for taking your time to share your positive experience at Brownsover Hall Hotel. We are delighted to hear that you had an enjoyable stay with us. Your feedback means a lot to our team.We hope to welcome you back in the future, and we'll be ready to make your next stay just as wonderful. Thank you for choosing stay with us .Best Regards,

8/10 Good

Terence

Stayed 1 night in Oct 2023
Response from Srujana on 29 Oct,2023
Dear Terence,Thank you so much for your positive review ! We're delighted to hear you had a great experience with us. We can't wait to welcome you back to our hotel.

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ali on 26 Oct,2023
Dear Fredreck,Thank you for your review, we're happy that you enjoyed your stay with us. We're looking forward to welcome you again as a guest with more love & care.Reception,Brownsover Hall Hotel.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable stay. Very happy.
We stayed here for 2 nights while visiting family. The room was large and comfortable and the bed was very comfortable. We paid for breakfast, it was very nice. Sunday morning staff were a bit slow topping up the buffet but Monday morning it was much better as it was ordered and freshly cooked. Beautiful hotel with a interesting history. We will definitely be staying here again when we visit family again.
Stayed 2 nights in Oct 2023
Response from Ali on 24 Oct,2023
Dear Peter,We're so grateful for your honest review and choosing stay in our Hotel. We're happy that you enjoyed your stay and we're looking forward to welcome you again as a guest with much more love and care.Kindest Regards,Brownsover Hall Hotel

2/10 Terrible

michael

Disliked: Property conditions & facilities, room comfort
Hotel room was appalling. In the stables, steep staircase with loose handrail (unsuitable for physicaly unstable) Not mentioned in hotel description. Room was grim , holes in carpet, all furniture damaged and very tired , TV hanging dangerously off the wall, could not see out of window because it was so dirty, Curtain ragged and held up with what appeared to be paper clips, room 45 generally dingey , bathroom not much better. We could not stay there it had a very uncomfortable feel to it. Reception was a small table alongside a tatty curtain in a large space that was as decrepid as the room. A total waste of £115.00 Disgraceful !! We booked into another hotel via another site cost a bit more but well worth it
Stayed 1 night in Oct 2023
Response from Srujana on 4 Nov,2023
Dear Michael,Thank you for taking the time to share your experience with us. We are truly sorry to hear about your disappointing stay. We take your feedback seriously, and we will look into this matter. Your satisfaction is our top priority.We understand your concerns , and we're committed to addressing the issues you've raised. Thank you again for sharing your feedback, and we look forward to the opportunity to better serve you in the future.Best Regards,

2/10 Terrible

Emma

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay elsewhere!
Shocking experience
Stayed 1 night in Oct 2023
Response from Srujana on 22 Oct,2023
Thank you for taking your time to share your feedback. We're sorry to hear that your experience wasn't perfect. We appreciate your input and hope to welcome you back for a better experience.

6/10 Okay

Steve

Liked: Cleanliness, staff & service, room comfort
A few problems!
Room (in stables block) was spacious & comfortable with a great king-size bed, but let down a bit by torn off section of curtain edge. Heating was effective, but couldn’t find how to control temperature, so had to just ‘on/off’ it. No ‘guide’ to services / facilities in room, and (small) TV didn’t seen to have a ‘what’s on’ guide. Restaurant had quite a limited menu, so didn’t have dinner there. Main hotel had power cut the next morning (stables block didn’t), so there was no hot drinks or cooked food for breakfast. Hotel apologised, offered cereal, fruit & yogurt and said they would give discount.
Stayed 1 night in Oct 2023
Response from Srujana on 22 Oct,2023
Thank you for taking the time to share your feedback. Your comments are valuable to us as they help us improve. We appreciate your input and hope to welcome you back for a better experience .

4/10 Poor

Garry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Srujana on 22 Oct,2023
Dear Garry, Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't perfect .We appreciate your input and hope to welcome you back for a better experience .

2/10 Terrible

Ally

Stayed 2 nights in Oct 2023
Response from Srujana on 22 Oct,2023
Dear Ally, Thank you for taking the time to share your feedback. We're sorry to hear that your experience wasn't perfect. We appreciate your input and hope to welcome you back for a better experience.