6 bars/lounges, swim-up bar, poolside bar, beach bar
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Reviews of Bahia Principe Grand Jamaica - All Inclusive

4 out of 5
Bahia Principe Grand Jamaica - All Inclusive
Salt Coppers Villa, Runaway Bay, Saint Ann

Reviews

7.2

Good

Rating 10 - Excellent. 872 out of 2640 reviews" "
Rating 8 - Good. 675 out of 2640 reviews" "
Rating 6 - Okay. 442 out of 2640 reviews" "
Rating 4 - Poor. 274 out of 2640 reviews" "
Rating 2 - Terrible. 377 out of 2640 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent ocean view, great snorkeling, great food options
Stayed 7 nights in Apr 2024

8/10 Good

Randall

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Need maps. We had an air conditioner issue then were moved. Not having room service was terrible
Stayed 7 nights in Apr 2024

10/10 Excellent

Zacharie

Liked: Cleanliness, staff & service, property conditions & facilities
Variety of choice that we have for food and beverage.
Stayed 5 nights in Apr 2024

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Some of the staff members have too much attitude
Stayed 10 nights in Apr 2024
Response from Melissa Burrell on 30 Apr,2024
Dear Craig,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Please rest assured that we will improve in the area that you brought to our attention.Once again, we thank you for selecting us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 Excellent

Marci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay at this hotel. The staff was very friendly and accommodating. The food was good.
Stayed 4 nights in Apr 2024
Response from Melissa Burrell on 30 Apr,2024
Dear Marci,Thank you for your comments.We are thrilled to read that you had an awesome stay at the resort.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent

6/10 Okay

Kayli

Travelled with family and small children
Liked: Amenities
It was a nice resort but we won’t go back. The rooms and bathrooms could be cleaner. The staff was really nice to you if you tipped them good if you didn’t they weren’t as friendly. They weren’t as organized as some of the other resorts I have been to. There wasn’t a lot of beach that you could hang out at and they shut all the bars and pools down at 6pm.
Stayed 7 nights in Apr 2024
Response from Guest Relations Agent on 29 Apr,2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us and we will do our best to reinforce in our overall services. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Alda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and environmentally friendly
Stayed 4 nights in Apr 2024
Response from Melissa Burrell on 30 Apr,2024
Dear Alda,We are delighted to know that you enjoyed you stay.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this great experience. Warmest Regards,Melissa BurrellGuest Relations Agent

10/10 Excellent

Omanice

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I loved the property, however there were a few things that we noticed. When we entered our room, the room still have half opened bottles of soda from previous vacationers in the refrigerator. Also, the towels we had in the bathroom were stained and the dresser was missing the front panel and handle. We also experienced no blankets, ice buckets or the ceiling fan had so much dust on it. There were also not enogh wall plugs by the bed. My husband had to get up out of the bed everytime he phone rang while it was on the charger by the TV. There was no bath soap in our bathroom as well in which i had to call for. We arrived on a Wednesday at 6pm and there was limited options for dinner. I enjoyed the buffett was a bit taken back by an island resort requiring sleeves for men in the informal buffet area. My husband was unable to eat because he was turned away. I guess as a vacationer i shouldve paid more attention to dress attire but it seems like a odd request for a island that leads with relax environment. Out side of that, all of the reservation restaurants required pants, which again seemed odd for a island that almost ranging 90 degrees in April. We enjoyed the music from our balcony but was taken back that it went loudly until around 1am. Seems like that should be moved away from the rooms so guests who like to turn in early. Additionally, the elevator was broken and we had to use the staff one to get to our room. Overall nice cosmetically but need some work.
Stayed 2 nights in Apr 2024
Response from Melissa Burrell on 30 Apr,2024
Dear Omanice,Thank you for your feedback.We sincerely apologies for the concerns at this time because it certainly does not reflect the commitment and the quality that we have exhibited for many years. All your observations have been forwarded to the Management of the resort as the guests’ satisfaction is our priority and rest assured, we will be constantly striving for excellence in our services.May I use this opportunity to thank you again for choosing Bahia Principe Hotels & Resorts to be your holiday destination in the Caribbean.Kind Regards,Melissa BurrellGuest Relations Agent.

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this resort were so friendly except for the restaurant Dolce Vita. They were rude and unfriendly unless you were a privilege member. The food at Piscis, The Round Table and the main buffet were amazing. Everyone at the resort are always cleaning. Our room and balcony were absolutely stunning! I can't wait to go back!
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on 29 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

10/10 Excellent

Aritee, Ozone park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bahi was exquisite No complaints Perfect get away
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 29 Apr,2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Donato

Travelled with family
Liked: Cleanliness, staff & service, amenities
We really loved the different restaurants. Did NOT love the water area…lots of coral and not able to go far out…and next to a nude beach which was annoying, ain’t nobody need to see that. The shows in the evening were great, room was clean and nice but the beds are absolutely AWFUL - in major need of upgrade. Property is very lovely, lots of options for hanging out in the evenings.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on 29 Apr,2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to express your comments about your stay with us. We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on 29 Apr,2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Melesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on 29 Apr,2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

6/10 Okay

Angie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 29 Apr,2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 26 Apr,2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

JASON RAVINDER

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it so much, I'm going back in less than 2 months!!
Stayed 3 nights in Apr 2024
Response from Guest Relations Agent on 26 Apr,2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Sharon, Barrington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed on the Grand side and had a fabulous experience. The buffets were delicious and the staff was kind and accommodating.
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on 24 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Nordia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay my birthday celebration was great and I can’t wait to come back to Bahia Principe the best hotel food I ever had. One Love
Stayed 3 nights in Apr 2024
Response from Guest Relations Agent on 23 Apr,2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, excellent staff and delicious food
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on 24 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Malgorzata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on 24 Apr,2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Margaret

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for five days with my son, friend & her son. My son came back expressing how much he liked the vibe, the happiness of the staff and how kid friendly it was! Everything was great! Will be staying here next time I go to Jamaica!
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 22 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

Floriya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you enjoy swimming, this hotel isn't the place for you. I really wish someone would mention this in a review; I would have never booked this hotel. Although our overall experience was pleasant, with good food, room, and service, there was a significant issue. The sea is amazing, but it's such a disappointment that they've restricted most of the water for swimming. The provided swimming area wasn't adequate. I'm 5'3", and the water only reached my waist, forcing me to kneel, which caused knee pain and aggravated my Sciatica nerve. Lifeguards closely monitored us and prohibited swimming past the buoys. The only reason I come to Jamaica is to enjoy the Caribbean Sea; I can eat and sleep at home, so I do want to be able to swim. Therefore, I want to warn others: if you want to enjoy swimming without discomfort, it's best to avoid the Grand Bahia Principe Jamaica.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on 18 Apr,2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

10/10 Excellent

Andrea

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on 18 Apr,2024
Dear Guest,Thank you for your rating. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

2/10 Terrible

Ryan L.

Disliked: Staff & service, amenities, property conditions & facilities
DON'T GO!! THIS PLACE IS DANGEROUS!! AT First it was a little frustrating because it was very difficult to get food or drink or find our way out of the building due to the fact that depending on which elevator you got on the floors were not the same. Turns out they are miss labled. Every dinner reservation I made they didn't have. Then I got food poisoning. The buffet sits out all day and is not cooled at all. The dining room temp is well in the upper 90s. The staff is rude and I can understand because they are working in in humane conditions. I wanted to leave the hotel after I was sick and they pretty much refused to let us go because they control transportation. Fortunately I can be very pursuasive when mine and my family's life are in danger. I haven't even touched the surface because I'm tired and still sick but home. There is sex trafficking rampt drugs and a lot of people on the propert that aren't staying there.
Stayed 7 nights in Apr 2024

10/10 Excellent

celine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good the only thing is that the beds are kind of small for two people.
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 15 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

2/10 Terrible

Donnique

Stayed 2 nights in Mar 2024
Response from Guest Relations Agent on 16 Apr,2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

8/10 Good

Jamie

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was very courteous.
Stayed 2 nights in Apr 2024
Response from Guest Relations Agent on 15 Apr,2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Tammy L

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time here and all the staff were amazingly polite and helpful. The rooms were so comfortable and the views were so amazingly awesome to look at. I would love to go back there in the future. Tammy
Stayed 7 nights in Apr 2024
Response from Guest Relations Agent on 15 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Maget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 15 Apr,2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

10/10 Excellent

Everton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First thing was the banner on the door that was a great surprising welcome, I would return just for that.food was good not great and staff was the best they could be ( over work) not my ideal type of hotel too large too much people but ibdid enjoy my stay.
Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on 15 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Kemelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Relations Agent on 15 Apr,2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

6/10 Okay

benjamin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's a nice hotel but they really need to do a renovation
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on 15 Apr,2024
Dear Guest,Thank you for your comments. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the area you mentioned above.Warmest Regards,Kimberly Watson

8/10 Good

Dorothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please improve the quantity of food.
Stayed 2 nights in Apr 2024
Response from Guest Relations Agent on 15 Apr,2024
Dear Guest,Thank you for your comment. We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Relations Agent on 15 Apr,2024
Dear Guest,On behalf of all the Management and Team members at the Bahia Principe Grand Jamaica, we appreciate you taking time to share your rating of your stay with us, and we will do our best to reinforce in our overall services.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Yaveline

Stayed 6 nights in Mar 2024

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful resort and great for families. We had trouble with our room key and wristband the first day making four trips to the front desk. The next day, my husband was able to get access through his wristband. I was too nervous to ask them to activate mine and risk us both being deactivated. I did find hair in the hotel towels which was a bummer. I was surprised that zero toiletries were offered in the rooms. The entertainment was 4 out 5. Dining was good. I enjoyed access ackee, salt fish, dumplings, porridge and smoothies for breakfast. The beach and children’s waterpark was very nice.
Stayed 4 nights in Mar 2024
Response from Melissa Burrell on 12 Apr,2024
Dear Ms. Jennifer,It is indeed a pleasure to know that you enjoyed the meals and waterpark.For the points that you have mentioned, we have sent the information to the departments involved to apply the necessary actions that guarantee the quality of our services.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relation Agent.

8/10 Good

Sherrian

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Had to book this due to a family emergency. After my 1st visit to this hotel, I told myself I would never return. This stay however was a drastic improvement in the overall stay, specifically the room and the friendliness of the staff. Will definitely consider a return visit to this property.
Stayed 2 nights in Apr 2024
Response from Melissa Burrell on 12 Apr,2024
Dear Sherrian,Thank you for your feedback.It is a pleasure to read that you were pleased room and our friendless of the staff.We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island.Kind Regards,Melissa BurrellGuest Relations Agent.

2/10 Terrible

SHAFFONE O

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom had alot of mole also the sheet were stained. Also Saw a roach crawling around by the food in dining room
Stayed 4 nights in Apr 2024
Response from Melissa Burrell on 11 Apr,2024
Dear Shaffone O,First of all I would like to thank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.Your observations of the bathroom, sheets and roach have been forwarded to the Management of the resort as the guest’s satisfaction is our priority and rest assured we will be constantly striving to the excellence in our services.Once again, thank you for choosing us for your ultimate vacation.Kind Regards,Melissa BurrellGuest Relations Agent

2/10 Terrible

Nora

Travelled with partner
Disliked: Staff & service, amenities
Customer service was TERRIBLE. I saw staff ignore people, a poor senior who travelled all day thought her dinner reservation was one night, we were behind the family, they were tired, the hostess simply said No your reservation is tomorrow, my husband and I offered our table she simply said no theirs is tomorrow night; the restaurant was half empty, it was our table to give up. I was SHOCKED. The fridge and safe were broken in our room they tell us we must be in our room for them to fix it, that took two days and 4 hours. I asked to upgrade our room after two days of it not working I was charged an extra $150.00 and told my room would be ready at 3. Imagine being soaked from the pool, my room was still not ready and no one knew where my luggage was. This went on for two hours I walked to my old room twice then got in my new room, NO luggage. I was told it would arrive- I walked the three minutes back to my room no bell boy no luggage. This occurred for another hour- no apology no explanation no I’m sorry miss… Top it off my husband who hasn’t been back to his home in JA for 7 years invites his cousin over to give him a gift. He drove all the way in and the security pegged him for a DRUG DEALER! They told us he could stay for 5 minutes; we told them we’d like to visit with him in the lobbey and pay for him to have a drink they denied our request! For no reason… and he’s a local. Then I was told we could pay 70USD for him to stay for 3 hours, when I went to get my wallet to
Stayed 6 nights in Apr 2024
Response from Melissa Burrell on 11 Apr,2024
Dear Ms. Nora,We appreciate you taking the timeout to share your feedback of your recent stay with us.Please accept our sincerest apologies for the concerns noted in your comments. Our company philosophy focuses on our guest’s complete satisfaction. We sincerely regret we were not able to exceed your expectations as it is clear to us that this experience is not the usual representation that our guests have here.We would like to assure you that your concerns have been taken very seriously and corrective measures will be made where necessary.Kind Regards,Melissa BurrellGuest Relations Agent

10/10 Excellent

Krupal

Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on 29 Apr,2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

john

Liked: Cleanliness
Overall, slightly above average. Food much better than inclusive's in the Dominican Republic. Gym was a letdown, but most visiting Jamaica are probably not coming for the gym. Equipment was old and limited. Would have enjoyed some live music. A nice visit.
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 9 Apr,2024
Dear Guest,We sincerely apologize for any disappointments faced during your time with us in paradise. Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions.May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean.We hope you come again to enjoy our new services.Kind Regards,Kimberly Watson

10/10 Excellent

Anthony, Cranford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so helpful and the children loved all of the pools and they really like the water park.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on 9 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Joelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 9 Apr,2024
Dear Guest,Thank you for your comment. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

2/10 Terrible

Meghan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Have you ever heard the phrase "Lipstick on a pig?" Because that perfectly describes this resort. On the surface it looks and sounds amazing, but underneath it's truly horrible. Sure, it may have a fancy lobby and sound like there are so many dining choices, but in reality your dining options are limited (you only get 2-3 ala carte reservations IF they arent all booked by the time you arrive) and the buffet food is disgusting. It sounds good on paper (seafood nights, burgers and hotdogs on the grill by the pool, etc) but it TASTES horrendous. I'm not a picky eater at all and have traveled to many countries and tried all kinds of unusual foods, but for the price we paid to stay there the quality was appalling. (*Important note: if you have food allergies, do NOT visit this resort. They have zero allergy awareness!) The resort also sold day passes over the Easter holiday weekend and the resort was packed. Guests were laying on towels all over the grass because there were not enough chairs for everyone. There was some kind of sewage backup in the area around the pool. We saw them cleaning it up but there's no way it didn't wash into the pool. They ran out of towels and cups. Our refrigerator wasn't refilled. There is no room service or beverage waitresses around the beach/pool. We did meet some wonderful employees and enjoyed the beach areas.
Stayed 6 nights in Mar 2024
Response from Guest Relations Agent on 9 Apr,2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Sending you our warmest regards,Kimberly Watson

8/10 Good

Divyeshkumar, jersey city

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Variety of Foods, very well organised, Property area round the resorts. Walkable areas.
Stayed 5 nights in Mar 2024
Response from Guest Relations Agent on 8 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

8/10 Good

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is good however the draining sewage and pressure of water in the bathroom can be improved. There was a sewage smell in the elevator. Also please let the visitors know there is a shopping malll in the village . Overall the activities food and staff were good
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 9 Apr,2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

8/10 Good

ERIC ARKADIUSZ, Elmwood Park

Travelled with family
Liked: Cleanliness, staff & service
*
Stayed 6 nights in Apr 2024
Response from Guest Relations Agent on 8 Apr,2024
Dear Guest,Thank you for your rating. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel.Warmest Regards,Kimberly Watson

2/10 Terrible

Vincenzo

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service. We tried to change our reservation because the Canadian and US government issued a travel adviser due to excessive violence in the country. I was not able to discuss my requests even after I emailed the President, Ms Pinero. She never replied. Clearly the organization is a reflection of its leadership.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on 9 Apr,2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention. Sending you our warmest regards,Kimberly Watson

4/10 Poor

Gregory, Georgetown

Travelled with family
Disliked: Amenities
The property is advertised as all inclusive, but that is not entirely true. During your stay you can only reserve 3 all a cart dinners. The rest of your stay you have to eat at the buffet which is exactly the same every night. They do not staff the beach area with waiters or drink runners. You have to walk to the closest bar which is not close at all. Then they make you a drink in a 6 ounce plastic kids cup. The elevator was broken during our stay. So we had to use the steps all week on level 5. The room keys stopped working 4 times during our stay and you had to walk all the way back downstairs to the front desk so they could reprogram them. The management staff was rude to us and made my wife uncomfortable. The only highlights we had was the room maid was wonderful and the bell boys went above and beyond.
Stayed 7 nights in Mar 2024
Response from Guest Relations Agent on 9 Apr,2024
Dear Guest,We would like to express how truly sorry we are that you encountered that situation at the Bahia Principe. We are very clear that our customers are very important to us. The Management and staff extend our sincerest apologies for any inconvenience experienced as a result of the situation brought to our attention.Please rest assured that your feedback has been forwarded to the head of the relevant departments, so they can take the necessary corrective and preventive actions. We are always striving to give our guests the highest quality service so that they can stay absolutely content with their vacations at our hotel. Sending you our warmest regards,Kimberly Watson

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I were on our 20-year anniversary trip. We really enjoyed the resort. The facilities and staff were great. On check-in, we upgraded for a small cost from the Grand to the Luxury resort, which was well worth it. Tons to do on the property and food was very good. We did run into a few areas for future improvement. After we checked in, it was very difficult to book restaurants. I would recommend booking at least a week in advance. We also had some mosquitoes in our room because we were on the ground floor. More of a nuisance, and would recommend trying to get above the ground level. Overall though, great resort and we would visit again.
Stayed 4 nights in Apr 2024
Response from Guest Relations Agent on 8 Apr,2024
Dear Guest,Thank you for your comments. It is a pleasure to know that you enjoyed the services offered by our excellent team here at the Bahia Principe Grand Jamaica.We are always striving to give our guests the highest quality service, making each moment unforgettably amazing during their time here at our hotel. However, we will strive to improve in the areas you mentioned above.Warmest Regards,Kimberly Watson