Hotels near Russell/Cocke Residence

"Yess"

"Great place to stay"

"Nice clean room. Friendly staff. No issues. Will definitely stay here again."

"n/c"

"Breakfast was a great way to start the day, very nice job! Hot tub jets were a little loud due to water being low. Swimming pool was nice. Overall, clean and affordable place to stay."

"Good 👍 "

"Everything was dirty, mold on ceiling and floors bugs everywhere and hotel staff was spraying raid on everything from the bar cups and serving utensils to the kitchen counters and cooking products. All amenities were a joke pool table broken and poolside bar closed the whole time. Not a resort and not private. Would not come back "

"The location of the hotel seems safe, with a few nearby restaurants within a few minutes walk, so it was convenient to get a good meal at an affordable price. The room was on the first floor, and being able to park the car just outside the room was another plus. The staffs were very friendly and helpful. Room was decent for the price. However, the continental breakfast was bare minimum and very disappointing, basically just cereal, milk, bread, a few apples, some kind of fruit punch and orange water."

"If you’re looking for an unforgettable first impression—for all the wrong reasons—this is the place. Upon arrival, the front desk clerk confidently insisted that I had stayed at the hotel the previous week. This was completely false, as it was my first time there. Despite calmly clarifying this, he continued in a rather intimidating tone, repeating that I had been there and even stating he would “verify it” using my ID. Only after checking did he realize his mistake and offer an apology. While I appreciate the apology, the situation should have never escalated in that way. Accusing a guest and speaking in a threatening manner is simply unacceptable. This experience clearly reflects a lack of proper customer service training and attention to detail. A hotel stay should begin with a welcoming and professional interaction—not confrontation. I hope management takes this seriously and invests in better staff training, because no guest should be treated this way."