This must be one of the friendliest and most welcoming hotels we have ever stayed in! The service is truly exceptional, and the family room was very spacious and had everything we could possibly wish for. We arrived on Christmas Eve, were welcomed with a bottle of wine, and were offered a free full Christmas dinner and drinks in the evening (this was astounding to us, and showed great hospitality compared to other hotels we checked who charged high prices for Christmas dinner/galas!). They also kindly gave us warm sandwiches for the road, going back to Hanoi. The food was excellent -- both breakfast, dinner and sandwiches. Staff were very attentive to giving good service, and we appreciated the gesture of coming up with cold drinks to us when we got back from trekking. The family room does not have a mountain view (which we knew in advance from the description), but it has a nice big terrace, and from there we could hear evening mass and bell-ringing from the nearby Church. A truly wonderful experience for the entire family. We would highly recommend this hotel (which is also conveniently located right in the center)!