Dear Paula, Thank you for taking the time to share your feedback regarding your recent stay. We express our sincere apologies for failing to meet your expectations and for the subpar experience you had. Your valuable feedback has brought to light areas that require improvement, and we would like to assure you that we are taking all necessary measures to prevent such incidents from happening again. We would be grateful for the opportunity to demonstrate our commitment to delivering exceptional service, and we appreciate your patience and understanding in this matter.Sincerely,Hotel Management

Dear Cindy, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. Also, please know that our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We look forward to seeing you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Audrey, Thank you for taking the time to share your recent experience at our hotel. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay; therefore, we are sorry to learn that this was not your experience. Your candid feedback is invaluable in our continuous efforts to improve, and we look forward to providing you with the flawless experience you deserve.Sincerely,Hotel Management

Dear Gabriela, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you could not enjoy your stay. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management

Dear Lorena, Thank you for the review. We're pleased that our staff provided excellent service. However, we apologize for any inconvenience regarding the luggage carrier and room assignment. Your comfort is important to us, and we regret any discrepancy with your reservation. Your feedback is valuable, and we'll address these concerns to enhance our guests' experiences. We hope to welcome you back for a more satisfying stay.Sincerely,Hotel Management

Dear Michelle, Thank you for posting such kind comments about our hotel, especially our spacious room and inbuilt kitchen. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved our friendly staff.Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear leocadia, Thank you for dedicating the time to share your experience. Even though the rating given does not reflect your generous compliments, we are glad you enjoyed your stay with us. We hope you will return whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Vanessa, Thank you for taking the time to review our hotel. We strive to ensure a satisfying visit for every guest, and we apologize for the inconvenience you experienced during your stay. We regret the discomfort caused by the smoke odor and noise disturbance. Further, we appreciate your feedback regarding the blanket, and we'll share your insights with our team to prevent such matters from repeating. Please know that your concerns have been noted, and we're committed to enhancing our guests' experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Stephanie, Thank you for sharing your feedback. We are pleased you found the room clean. We appreciate your suggestions regarding kitchen amenities and furnishings. Your insights help us enhance our offerings. Our team is dedicated to continuous improvement, and we hope to host you again, providing an even more comfortable stay.Sincerely,Hotel Management

Dear Jody, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We take our guest comments seriously, as they will help us enhance the experience for future guests. Please accept our good wishes for you and your family. It was our pleasure to accommodate you, and we hope you will give us another opportunity to show you the outstanding hospitality you deserve.Sincerely,Hotel Management

Dear Juliana, We are delighted that you enjoyed your stay at Extended Stay America! Thank you for recognizing Steven's exceptional service. Our team takes pride in delivering exceptional hospitality. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing our hotel for your recent visit to the area. We aim to provide the best customer service possible and regret not meeting this expectation. We also apologize for the issues you encountered with the television in your suite. We will share this with our maintenance team; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. Thank you for the kind comments about Steven. We hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management

Dear Jacqueline, We appreciate your feedback and apologize for the inconvenience you encountered during your stay. We regret the delay in breakfast service, the absence of luggage carts, and the maintenance issues with the toilet. Your comments are invaluable as we strive to improve. We will address these concerns and appreciate your understanding. We are committed to providing a better experience and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear Deon, We sincerely apologize for the disrespectful behavior you encountered during check-in and the incident concerning someone attempting to enter your room. Your safety and comfort are our top priorities, and we take these matters seriously. Our team will investigate and address these issues promptly. Please accept our apologies for any inconvenience. We appreciate your feedback and regret failing to provide you with a positive experience.Sincerely,Hotel Management

Dear leocadia, Thank you for taking the time to review your stay with us. We are thrilled to hear that you had such a positive experience at Extended Stay America and found our property exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Sincerely,Hotel Management

Dear Mercyde, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for being our guest. We certainly appreciate your compliments on our location and being pet-friendly. However, we hope you will accept our apologies for not meeting your expectations. We value your feedback and strive to improve our guest experience. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Debra, Thank you for the feedback regarding your stay at Extended Stay America. We love receiving detailed comments from our frequent guests so we can determine where we are succeeding and how we can improve. We are pleased to know how much you loved our staff's excellent hospitality and comfortable accommodations. We appreciate you making us your first choice when your travels bring you here.Sincerely,Hotel Management

Dear tiffany, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Guest, Thank you for your candid review. We apologize for the concerns you had due to the carpet in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel, including our friendly staff. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear John, Thank you for taking the time to give us feedback about your recent stay. We sincerely apologize for the inconvenience you faced during check-in and check-out due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management

Dear Teresa, Thank you for your review. We apologize for your concerns about the cleanliness in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Robert, Thank you for your recent stay and the candid review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. We sincerely apologize that this was not your experience. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Jeremy, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. We welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and you will stay with us again soon.Sincerely,Hotel Management

Dear Rosie, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We also work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Mark, We appreciate the wonderful review. Thank you for taking time to share your experience. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We hope Extended Stay America is your first choice the next time you visit here, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Doug, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Ryan, Thank you for sharing your remarks about your experience at our hotel. We are sorry for the disappointment and inconvenience caused to you. We are discussing this with our housekeeping and maintenance team to review the room and check the missed spots. Also, our front desk is available to help you, and we regret if they were not available at the mentioned time to serve you. Let us correct this for you on your next visit and regain your trust. Please return, and we will better your experience.Sincerely,Hotel Management

Dear Toria, We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Sonha, Thank you for taking the time to leave your valuable feedback for us. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We hope you will consider us again the next time you are in the area.Sincerely,Hotel Management