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Reviews of Hilton Garden Inn Sacramento/South Natomas

3 out of 5
Hilton Garden Inn Sacramento/South Natomas
2540 Venture Oaks Way, Sacramento, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1002 reviews" "
Rating 8 - Good. 261 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 44 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
All good and clean.
Stayed 1 night in Apr 2024
Response from Luis Robles on 25 Apr,2024
Dear Steven,Thank you for your review and we're glad you enjoyed your stay. We hope to welcome you back on your next visit to Sacramento!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

6/10 Okay

Lindsey

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Luis Robles on 25 Apr,2024
Dear Lindsey,Thank you for your feedback. We would love to hear from you as to what we can do to earn a 5 of 5 on your next visit! We hope to see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our welcome at the reception desk was so friendly and helpful. The room was clean and quiet. This was our 3rd stay at this facility. Would recommend it to everyone.
Stayed 1 night in Mar 2024
Response from Luis Robles on 1 Apr,2024
Dear Kathleen,Thank you for your feedback and we're glad you had a great stay! We appreciate your business and the referral and we look forward to your 4th visit :-)Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Luis Robles on 25 Apr,2024
Dear Mary,Thank you for your feedback and we look forward to your next visit!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

LYNNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luis Robles on 25 Mar,2024
Dear Lynne,Thank you for your review and we hope to welcome you back again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk gentleman was so polite professionalism and great
Stayed 1 night in Mar 2024
Response from Luis Robles on 20 Mar,2024
Dear Paul,Thank you for your review! I'm glad to see that the front desk was polite and professional with you. We hope to see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Anne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Luis Robles on 13 Mar,2024
Dear Anne,Thank you for your review and we hope to welcome you back again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Antonio

Stayed 2 nights in Mar 2024
Response from Luis Robles on 1 Apr,2024
Dear Antonio,Thank you for your review and we hope to see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

JAYANTHI, CUPERTINO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place.
Stayed 1 night in Feb 2024
Response from Luis Robles on 28 Feb,2024
Dear Jayanthi,Thank you for your feedback and we hope to welcome you back again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Katie

Liked: Cleanliness, property conditions & facilities
This is a nice hotel. The service staff at night are not terribly impressive. It bothers me that I can’t access a dining menu in my room nor will they deliver food to the room.
Stayed 2 nights in Feb 2024
Response from Luis Robles on 19 Feb,2024
Dear Katie,Thank you for your feedback. Please know we have a QR code in all guest rooms by your TV where a digital copy of our breakfast, dinner and bar menu's are available 24hrs a day. I hope that helps and I hope to welcome you back again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Barbara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, positive environment.
Stayed 1 night in Feb 2024
Response from Luis Robles on 9 Feb,2024
Dear Barbara,Thank you for your feedback and we hope to see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
I was disappointed when I got there and they told me washers did not work, that was the reason I booked Hotel there. I asked for shampoo, conditioner, towels and bathroom tissue. The worker in front desk asked me if there was no shampoo and conditioner there. I felt like he was rude, why would I lie about that. I told him there was just enought for the night foe my husband and I. He gave me a small shampoo and conditioner which was not enough for both of us in the morning. That was very rude of him to not give me enough shampoo and conditioner.
Stayed 1 night in Feb 2024
Response from Luis Robles on 9 Feb,2024
Dear Guest,Thank you for your feedback and I'm sorry your stay did not exceed your expectation. We will use your feedback for training purposes and discuss this at our next front desk team meeting.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Rina

Business traveller
Liked: Room comfort
Stayed 2 nights in Feb 2024
Response from Luis Robles on 9 Feb,2024
Dear Rina,Thank you for your feedback and we hope to welcome you back again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Sarah

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Luis Robles on 9 Feb,2024
Dear Sarah,Thank you for your visit and we look forward to your next visit.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Stephanie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean place to stay
Stayed 1 night in Feb 2024
Response from Luis Robles on 9 Feb,2024
Dear Stephanie,Thank you for your visit and we're glad you enjoyed your stay.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay nice breakfast good bar
Stayed 2 nights in Jan 2024
Response from Luis Robles on 9 Feb,2024
Hi Mark,Thank you for your review and we're glad you enjoyed your stay. We hope to see you again.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Tim

Such good customer service. Very friendly and clean rooms.
Stayed 1 night in Jan 2024
Response from Luis Robles on 22 Jan,2024
Dear Tim,Thank you for your review and we're glad that you enjoyed your stay with us. We look forward to welcoming you back again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Dane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and maintained well. The staff are very helpful and kind.
Stayed 1 night in Jan 2024
Response from Luis Robles on 22 Jan,2024
Dear Dane,Thank you for your review and we hope to see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

4/10 Poor

mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was not informed that there would be no room service or fresh towels for the second day of our stay. This was disappointing as we returned to the room on the second day and nothing had changed since we left earlier. For those clients staying three days, they will really be in need of new towels and restored bedding.
Stayed 2 nights in Dec 2023
Response from Luis Robles on 22 Jan,2024
Dear Mary,Thank you for your review and I apologize that you were unaware of our cleaning schedules. We do clean every other day or by request. We do have information in all of our rooms regarding this however I can see how this can be missed. We do hope that this will not deter you from staying with us again and thank you for your patience and understanding as we hotels attempt to get our services back to the way the used to be and should be.At your service,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Edward

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfy. The ac unit was too loud and would wake us up in the middle of the night. Otherwise it was a nice place.
Stayed 2 nights in Dec 2023
Response from Luis Robles on 22 Jan,2024
Dear Edward,Thank you for your feedback. We have informed our maintenance team to look into your noisy ac unit to ensure it is properly functioning. We do hope to see you again the next time you're in the area.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

4/10 Poor

Puneet

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Luis Robles on 9 Feb,2024
Dear Puneet,Thank you for your review and we apologize if we missed the mark with your stay.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Charly

Stayed 1 night in Nov 2023
Response from Luis Robles on 22 Jan,2024
Dear Charly,Thank you for your review and we hope to welcome you back again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Luis Robles on 5 Dec,2023
Dear Susan,Thank you for your review and we hope to see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Miguel, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Nov 2023
Response from Luis Robles on 5 Dec,2023
Dear Miguel,Thank you for your feedback and we hope to welcome you back again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

4/10 Poor

Talia

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Luis Robles on 5 Dec,2023
Dear Talia,Thank you for your review and we apologize that we did not exceed your expectations. If you would like to share additional information on how we can improve our services, please don't hesitate to contact me.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

4/10 Poor

Andrea

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Children were running through halls screaming, knocking on other guest doors. Police were there at some point not sure why.
Stayed 1 night in Oct 2023
Response from Luis Robles on 7 Nov,2023
Dear Andrea,Thank you for your review and we apologize for the noise issue you experienced. We do hope to you'll allow us another opportunity in the future to serve you.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & close to discovery park
We stayed here for the Golden Sky Festival. It’s about a 45-minute walk to the back entrance. Most of the guests we interacted with in the lobby were also there for the festival so I think for the price we paid, the hotel should’ve offered a shuttle. Pool was fun. Small, quaint. Room was clean. Super noisy after the concert but that’s to be expected. We ate in the restaurant Saturday and it was pretty good. Extended hours Friday and Saturday nights would’ve been ideal but they close @ 10pm.
Stayed 2 nights in Oct 2023
Response from Luis Robles on 7 Nov,2023
Dear Alex,Thank you for your review and we're glad you enjoyed your stay with us during the Golden Sky Festival! We hope to see you again next year!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and safe. I feel reception could be a bit more friendly. However, my stay was pleasant.
Stayed 2 nights in Oct 2023
Response from Luis Robles on 17 Oct,2023
Dear Anthony,Thank you for your review. We value your business and we're sorry if our team was not on point when they checked you in. I will share your feedback with our front office team in order to make improvements. Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was in walking distance to after shock
Stayed 6 nights in Oct 2023
Response from Luis Robles on 17 Oct,2023
Dear Michael,Thank you for staying with us during After Shock. We hope to welcome you back again next year!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

6/10 Okay

Haley

Liked: Property conditions & facilities
Disliked: Staff & service
We were at this hotel for 4 days for aftershock. It was lovely for the 30 min commute to the venue. They kept the kitchen open until 12am at the hotel since food is limited in the area which was nice. The pool was in direct sun so we didn’t swim because no shade provided by the pool but people looked like they were enjoying it & it looked clean. We asked multiple times for our trash to be taken and it never happened. Our sink was fully clogged with hair when we got there.the AC is not the best so prepare to sleep with just a sheet! For the price we paid I don’t believe it was worth it.
Stayed 5 nights in Oct 2023
Response from Luis Robles on 17 Oct,2023
Dear Haley,Thank you for your review and we apologize that we didn't exceed your expectations. I have discussed your comments with our engineering and housekeeping team members to ensure these mistakes don't happen again. We do hope you'll allow us another opportunity to serve you again in the future.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

6/10 Okay

Mike

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Shower and beds no no
Hotel is very dated. Shower head wouldn’t point in the direction needed. Beds were lopsided and lumpy. I’m not super picky but wow! Update the mattresses. This seems to be a trend with this hotel chain.
Stayed 1 night in Sep 2023
Response from Luis Robles on 13 Oct,2023
Dear Mike,Thank you for your review and we hope you can accept our apology for the issues you experienced. I have shared your feedback with our engineering team to ensure that they get correct. We do hope you'll allow us another opportunity in the future to serve you.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Delia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff members
Stayed 2 nights in Sep 2023
Response from Luis Robles on 13 Oct,2023
Dear Delia,Thank you for your review and we look forward to your next visit!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Sangeeta

Stayed 1 night in Sep 2023
Response from Luis Robles on 25 Sept,2023
Dear Sangeeta,Thank you for your feedback and we hope to see you again soon!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Mani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Luis Robles on 25 Sept,2023
Dear Mani,Thank you for your feedback and we hope to see you again soon!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Matthew De La

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, staff was friendly.
Stayed 2 nights in Sep 2023
Response from Luis Robles on 25 Sept,2023
Dear Matthew,Thank you for your feedback and we hope to see you again soon!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

6/10 Okay

Jaleel

Liked: Staff & service, property conditions & facilities
Ok
Stayed 3 nights in Aug 2023
Response from Luis Robles on 25 Sept,2023
Dear Jaleel,Thank you for your feedback, it is very important to us. We would love to hear more from you as our goal is not just to be average, but to exceed your expectations. Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Judy

Stayed 1 night in Aug 2023
Response from Luis Robles on 25 Sept,2023
Dear Judy,Thank you for your feedback and we hope to see you again soon!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Cierra

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Aug 2023
Response from Luis Robles on 25 Sept,2023
Dear Cierra,Thank you for your feedback and we hope to see you again soon!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Luis Robles on 21 Aug,2023
Dear Imelda,Thank you for your review and we hope to see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Carla

Travelled with family, Travelled with family and small children
Liked: Amenities
The facility is very nice. Pool and lounge inviting. STAFF SHOULD GET A 20 STAR RATING! They were ALL fantastic!
Stayed 2 nights in Jul 2023
Response from Luis Robles on 3 Aug,2023
Dear Carla,Thank you for your review and we hope to see you again soon!Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Luis Robles on 3 Aug,2023
Hello Carmen,Thank you for your review and we hope to see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Keith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We have a family with kids so we love the pool and breakfast options. Thank you Luchie and staff. I love the omelets here. It's close to interstate 5 and feels safe and quiet. We have stayed here often on our vacations. I highly recommend it.
Response from Luis Robles on 11 Jul,2023
Dear Keith,Thank you for your feedback. We're glad to know that you enjoyed your time with us and I will be sure to thank Luchie and the staff on your behalf for providing you with a great stay.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Luis Robles on 11 Jul,2023
Dear Tom,Thank you for sharing your experience with us. We're glad you enjoyed your stay look forward to your next visit.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Dey

Liked: Cleanliness, staff & service, property conditions & facilities
Really wonderful concierge! Had an amazing time!
Stayed 2 nights in Jun 2023
Response from Luis Robles on 11 Jul,2023
Dear Dey,Thank you for sharing your experience with us. We're glad you enjoyed your stay look forward to your next visit.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023
Response from Luis Robles on 11 Jul,2023
Dear Julie,Thank you for sharing your experience with us. We're glad you enjoyed your stay look forward to your next visit.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Jose

Stayed 1 night in Jun 2023
Response from Luis Robles on 26 Jul,2023
Dear Jose,Thank you for your review and we hope to see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, nice place
Our experience was very good. The hotel is in a quiet location, check-in was easy, the staff was very nice, the rooms were clean and kept up. The only downside is that they do not provide free breakfast which is always nice. We would definitely stay again.
Stayed 2 nights in Jun 2023
Response from Luis Robles on 23 Jun,2023
Dear Sergio,Thank you for your review and we're glad you enjoyed your stay. We look forward to your next visit.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay the service was great.
I appreciate the service. The only problem I had was the carpet. I not really sure how often the steam clean the carpet but my allergies were acting up during my stay. Maybe it was something else that was aggravating my senses. Either than that I would stay there again.
Stayed 4 nights in Jun 2023
Response from Luis Robles on 16 Jun,2023
Dear Allan,Thank you for your review. We carpet clean all of our guest rooms on a quarterly basis as part of our preventative maintenance program. We hope we see you again soon.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

6/10 Okay

Mary Ann, Lago Vista

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
With regret, every time that I stay, my stay is burdened by guest behaviors: Kids running in the halls, knocking on door and then running. Loud conversations held in the hallways. This time someone had a dog and unsure if it was a service dog. It wined for hours at a time,barked a bit, which disrupted sleep. The hotel is fine, it is guest behaviors.
Stayed 2 nights in Jun 2023
Response from Luis Robles on 16 Jun,2023
Dear Mary Ann,Thank you for your review and I apologize for the issues you experienced. Please know that although we are dog friendly, we do not tolerate noisy pets and will address the issue directly if you report it to us. We also have a strict noise policy after 10pm and will happily send out security guard to quiet down the noisy neighbors. We hope you'll allow us another opportunity in the future to serve you.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas

8/10 Good

Maria

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2023
Response from Luis Robles on 6 Jun,2023
Dear Maria,Thank you for your review and we're glad you enjoyed your stay. We look forward to your next visit.Kindly,Luis RoblesGeneral ManagerHilton Garden Inn Sacramento South Natomas