Breakfast, lunch and dinner served

Reviews of The Citizen Hotel, Autograph Collection

4 out of 5
The Citizen Hotel, Autograph Collection
926 J Street, Sacramento, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 589 out of 1007 reviews" "
Rating 8 - Good. 210 out of 1007 reviews" "
Rating 6 - Okay. 110 out of 1007 reviews" "
Rating 4 - Poor. 48 out of 1007 reviews" "
Rating 2 - Terrible. 50 out of 1007 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May,2024
Stefanie, thank you for choosing The Citizen Hotel, Autograph Collection for your stay. Knowing that you have given us a high rating encourages our team to strive for excellence. We're looking forward to your next visit.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Liked the historic bldg. Did not like the small size of the room, it was a challenge getting in and out of the king size bed without hitting the walls. did not like the shortage of night tables next to the bed. did not like not having access to the upper floors for viewing purposes. did not like not being able to get a detailed invoice at check out. staff said they could not provide, that i have to contact you. that's terrible customer service........
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May,2024
Richard, it's regrettable to hear about your experience. Your feedback regarding the room size and lack of bedside tables is duly noted. We understand it may be inconvenient not to have viewing access to certain floors and not receiving a detailed invoice upon check-out. Our team members are usually efficient in addressing these concerns, so your comment is surprising. We appreciate your criticism and will ensure it's used to improve our guest experience.

10/10 Excellent

joan alejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Aesthetically - cool design. Appreciate the security and attendants at the door. Friendly staff. Clean rooms. I’d def stay there again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
Joan, thank you for sharing your experience at The Citizen Hotel, Autograph Collection on Expedia. We're thrilled you enjoyed our unique design aesthetic and that our security measures enhanced your stay. It's wonderful to hear that our team members were friendly, and that the cleanliness of our rooms met your expectations. Your positive feedback fills us with joy, and we can't wait for your next visit.

10/10 Excellent

Palak

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the vibe and ambiance, convenient to get around from!
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr,2024
Palak, it's wonderful to hear that you enjoyed the unique atmosphere that The Citizen Hotel, Autograph Collection offers. Convenience of location is one of our strong points, and we're glad to have contributed to a positive stay. We appreciate your review and look forward to seeing you again in the future.

10/10 Excellent

manrup

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr,2024
Manrup, thank you for choosing The Citizen Hotel, Autograph Collection. We're pleased to see that you had an enjoyable stay, and it means a lot to us that you took the time to rate our hotel. We truly appreciate it. Looking forward to welcoming you again in the future!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fun older building. Fun feeling of history. Fun references to the political climate.
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr,2024
James, it's fantastic to hear how much you enjoyed the unique charm and historical ambiance at The Citizen Hotel, Autograph Collection. We're thrilled that the atmosphere delighted you and added fun to your stay. We pride ourselves on our distinctive theme and are glad it contributed to your experience. We hope to welcome you back soon.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and friendly staff
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr,2024
Mike, we're delighted to hear that you appreciated The Citizen Hotel, Autograph Collection's stunning design. Our team members strive to create a welcoming atmosphere for our guests, and it seems they succeeded during your stay. We hope to serve you again in the future.

4/10 Poor

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room we were given was placed next to elevator/mechanical room which made noises all night and morning.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr,2024
Chris, we regret to hear that your recent stay was affected by noise from nearby areas. It's important that our guests have a peaceful and comfortable experience. On your next visit, we encourage you to connect with our team members so they can insert requests to allocate rooms at quieter locations.

10/10 Excellent

Linda

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I will never stay here again.
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr,2024
Linda, it's truly disappointing to hear about your recent experience. It's crucial for guests to feel comfortable and satisfied during their stay. Feedback such as yours helps us identify potential areas for improvement. We hope to have a chance to provide you with an enhanced experience in the future.

8/10 Good

Monica, Hollister

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Older but clean and well kept.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Apr,2024
Monica, thank you for sharing your experience at The Citizen Hotel, Autograph Collection. We're delighted to know you appreciate its prime location and well-maintained ambiance. Your kind words motivate our team to continue upholding high cleanliness standards. We look forward to welcoming you back.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
Laura, it's great to see that your stay at The Citizen Hotel, Autograph Collection was excellent! We're truly thankful for your perfect rating on Expedia. Looking forward to welcoming you back for another memorable stay. Safe travels!

6/10 Okay

david, Amarillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!!!! However we were in room 310, and right outside there is a nightclub and traffic light. We had zero sleep until 3:40am. Extremely loud outside even bring up on the 3rd floor.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr,2024
David, it's heartening to hear that you found The Citizen Hotel, Autograph Collection outstanding. Nevertheless, we regret that some aspects of your stay regarding potential distractions affected your rest. Rest assured, your feedback is valuable and it will certainly be considered as we continuously look to enhance the overall guest experience. We hope to better serve you upon your next stay wherein a quiet room might be a suitable choice for you.

4/10 Poor

Carly

Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr,2024
Carly, we regret to see your rating and wish we had more details to understand where we fell short of expectations. We aim to improve our service and your input would be greatly appreciated. If there are any specific issues that you faced during your stay, please feel free to share with us for future improvements. Thank you for your feedback.

10/10 Excellent

Shelbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr,2024
Shelbie, it looks like your stay at The Citizen Hotel, Autograph Collection was a pleasant one. Our team is thrilled to have been able to provide you with an excellent experience. We look forward to welcoming you back on your next visit.

6/10 Okay

joseph

Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Apr,2024
Thank you for sharing your feedback, Joseph.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr,2024
Cynthia, thank you for choosing The Citizen Hotel, Autograph Collection and sharing your experience. We're glad to know your stay was delightful and hope to serve you again on your next visit!

10/10 Excellent

Ned

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Will do it again
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar,2024
Ned, it's wonderful to hear that you had such a positive time at The Citizen Hotel, Autograph Collection. Our team is thrilled to know we'll have the opportunity to host you again in the future. Thank you for your lovely review. Safe travels until then.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar,2024
Barbara, we're absolutely delighted to hear such positive feedback about The Citizen Hotel, Autograph Collection. Thank you for choosing our establishment for your stay. We hope your next visit will be as pleasant as the previous one.

2/10 Terrible

Jimmy, Alamo

Stayed 1 night in Mar 2024
Response from Customer Service on 19 Apr,2024
Jimmy, we're sorry to hear that your stay didn't meet your expectations. We sincerely value all feedback and welcome the opportunity to improve wherever we can. We hope you might consider giving us another chance in the future to make a better impression. Your satisfaction is our top priority.

10/10 Excellent

Yoshira

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet service was really convenient. Great views and very clean rooms. Walking distance to many food options.
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar,2024
Yoshira, thank you for highlighting the convenience of our valet service, scenic views, and cleanliness of the rooms at The Citizen Hotel, Autograph Collection. It's wonderful to know that our location helped you enjoy an array of dining options. We look forward to serving you again soon.

10/10 Excellent

Madeline

Stayed 1 night in Mar 2024
Response from Customer Service on 14 Apr,2024
Thank you for the 5/5 rating, Madeline!It's excellent you enjoyed your time at The Citizen Hotel, Autograph Collection so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so clean and elevated. Loved my stay here. The bed was comfy & the room was nicely decorated. The restaurant & bar downstairs is where we spent most of our time. Will for sure be staying here again
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar,2024
Sara, thank you for taking the time to share your pleasant experience at The Citizen Hotel, Autograph Collection. We're delighted to read that you enjoyed our immaculate facilities and the tasteful decor of your room. It's wonderful to know that our comfortable bed provided a great night's rest. We're thrilled that our downstairs bar and restaurant became your main hub of activity and enjoyment. We greatly anticipate your return for another memorable stay.

6/10 Okay

Della, Saint Augustine

Business traveller
Liked: Cleanliness, staff & service
The property is downtown Sac with a lot of homeless people around the neighborhood. I traveled alone (female) I didn’t feel comfortable walking in the neighborhood alone. The hotel is very historic with rich history.
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar,2024
Della, it's concerning to hear you felt a bit uneasy in the surrounding area during your visit, but we're glad to note your appreciation of our hotel's distinct historic essence. Personal comfort and safety is paramount, please know our on-site team is always ready to assist or offer advice on local transportation. We thank you for your feedback and would be pleased to welcome you again in the future.

10/10 Excellent

Patricia

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it!
Response from Customer Service on 15 Mar,2024
Patricia, it's wonderful to hear that you had such an excellent experience at The Citizen Hotel, Autograph Collection. We cherish your kind words and look forward to welcoming you back in the future.

10/10 Excellent

Tyler

Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar,2024
Tyler, thank you for your five-star Expedia rating of The Citizen Hotel, Autograph Collection. We're thrilled to see that you enjoyed your experience with us and appreciate your support. We look forward to welcoming you back during your next visit.

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar,2024
Thank you for the 5 out of 5 rating, Rosie!We're thrilled to see how much you enjoyed staying at The Citizen Hotel, Autograph Collection. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Chloe

Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar,2024
Chloe, thank you for taking the time to rate The Citizen Hotel, Autograph Collection. Since there's no in-depth feedback, we would love to hear more about your enjoyable visit whenever you have a moment to spare. We appreciate your support and we look forward to welcoming you back for another outstanding stay.

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and its staff are perfect. It’s beautiful and well kept. The staff are incredibly sweet and everyone was very attentive. The restaurant is beautiful and the food, amazing. Bravo
Stayed 2 nights in Mar 2024
Response from Customer Service on 4 Mar,2024
Celina, it's wonderful to hear that you had a flawless experience at The Citizen Hotel, Autograph Collection. Your appreciation for the splendid aesthetics, attentive team members, and delectable cuisine fills us with pride. Thank you for applauding our establishment. We eagerly anticipate your next visit.

10/10 Excellent

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, the decor and sophistication was great! Prosecco upon arrival made it feel like a vacation :). Only downside was the $50 parking, which seems obsurd for one night.
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar,2024
Meaghan, it's delightful to hear that The Citizen Hotel, Autograph Collection was able to provide a vacation-like atmosphere for you, marked by elegant decor and a welcoming Prosecco. Additionally, we recognize your concerns about parking expenses. Kindly understand that our rates are competitive within the area, but we constantly look into guest suggestions to enhance the overall stay experience. Looking forward to your next stay with us!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good location. Cool old building nicely repurposed.
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb,2024
Rob, it's great to hear that you found The Citizen Hotel, Autograph Collection to be conveniently located and appreciated the adaptive reuse of our historic structure. We're delighted you had a positive experience with our exceptional colleagues. We eagerly await your return in the future.

8/10 Good

Meredith

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar,2024
Thank you for taking the time to leave us a 4/5 rating, Meredith!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Citizen Hotel, Autograph Collection.

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar,2024
Thanks for the perfect rating, Daniel!We're pleased to hear that you have fully enjoyed your stay at The Citizen Hotel, Autograph Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Mar,2024
Ariana, we're thrilled to know that you enjoyed your stay at The Citizen Hotel, Autograph Collection. We sincerely appreciate your top rating and we look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Shanthely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar,2024
Thanks, Shanthely! It's outstanding your time at The Citizen Hotel, Autograph Collection was fantastic. We can't wait until your next visit!

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb,2024
Philip, it's delightful to hear that you appreciated the top-notch customer service at The Citizen Hotel, Autograph Collection. We take pride in ensuring every guest has an exceptional stay with us. We look forward to welcoming you back for another wonderful experience.

6/10 Okay

victor

Travelled with partner
Liked: Cleanliness
Ok hotel. First room we had, the carpet was wet. We moved to another room, not too much empathy on the inconvenience. They didn’t give us all the vip info from Expedia, I had to ask. The coffee was empty Sunday morning, but the person did offer to get some. Again, they had some opportunities to provide good service and just didn’t recognize them. Not a bad place at all, but underwhelmed considering price and how they market themselves. Location is the primary reason to stay here if you are going to events at the arena.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb,2024
Victor, your feedback is greatly appreciated as it provides us with an opportunity to reflect on your experience. We regret any issues you encountered during your stay, such as the condition of the first room, the coffee setup, and potential missed opportunities for enhanced guest service. Our aim is to provide exemplary service to all our esteemed guests, and we apologize for falling short this instance. We also acknowledge your comments about the information regarding your VIP status as well; our team members should have provided this upon check-in. Rest assured, we will remind our team of these critical details to ensure smooth proceedings for future guests. Meanwhile, the hotel is proud to be a destination of choice in our city, and we aim to convey that pride through each guest experience. We look forward to the opportunity to showcase our commitment to service during your next visit.

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 3 Feb,2024
Kristin, thank you for choosing The Citizen Hotel, Autograph Collection for your stay and posting a rating. We appreciate it and look forward to welcoming you back on your next trip.

6/10 Okay

Kristin

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was small and very noisy. Man who greeted me at front desk was rude and unfriendly.
Stayed 3 nights in Jan 2024
Response from Customer Service on 1 Feb,2024
Kristin, we're sorry to hear that your experience did not entirely meet your expectations. It's unfortunate to hear about the challenges you faced with the room size and noise. Our colleagues at the front desk are usually characterized by their kindness and warmth, so it's disheartening to hear you did not experience this. We appreciate your feedback, which helps us to identify opportunities to improve the guest experience.

8/10 Good

Pasquale

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan,2024
Pasquale, thank you for your rating of The Citizen Hotel, Autograph Collection. We're glad to learn that your stay was largely positive. We hope to have the opportunity to welcome you back in the future and aim to make it a perfect experience next time.

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 31 Jan,2024
Mackenzie, thank you for your top score rating on Expedia. The Citizen Hotel, Autograph Collection is delighted to have met your expectations. We eagerly look forward to welcoming you back on your next visit.

6/10 Okay

Michael, Elk Grove Vlg

Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan,2024
Michael, thank you for choosing our hotel for your stay. We note your rating and would want to hear more about your experience so as to make your future visits more enjoyable. We appreciate your feedback.

10/10 Excellent

Elton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the old architecture of the building. Location is great for exploring downtown Sacramento
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan,2024
Elton, it's delightful to hear you appreciated our historic architecture and advantageous location. The Citizen Hotel, Autograph Collection is indeed perfect for those wishing to discover downtown Sacramento. We hope to serve you again in the future.

10/10 Excellent

Jane

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Mar,2024
Thanks for the fantastic rating, Jane!It's outstanding we could exceed your expectations during your stay at The Citizen Hotel, Autograph Collection. We're all looking forward to your next stay with us.

8/10 Good

juan, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Easy walk to the arena and. Couple of blocks away from restaurants and bars. The property was noisy. The grill of the AC keep vibrating and the other guest keep talking loud outside the room. Nice restaurant and BAR. Staff was very friendly
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan,2024
Juan, thank you for choosing The Citizen Hotel, Autograph Collection. Your mention of the hotel's convenient location and our delightful restaurant and bar is appreciated. Our team members strive to provide warm and friendly service. Regarding the mentioned noise, we appreciate you bringing this to our attention. It is feedback like yours that assists us in improving our guest experience. We look forward to welcoming you back on your next visit.

4/10 Poor

Amber

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan,2024
Amber, it's unfortunate to learn that your stay did not meet expectations. As continuous improvement is our goal, we welcome any specific feedback for enhancing your future experience. We hope for an opportunity to exceed your expectations in the future.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Beautiful property!
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan,2024
Thank you for the amazing rating, Danielle!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at The Citizen Hotel, Autograph Collection soon!Thanks again for leaving your feedback!

10/10 Excellent

Jeslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful. The room was very clean and organized. There was toilet paper in the toilet upon our arrival, but that didn't ruin our stay. We just flushed it! Would stay there again.
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan,2024
Jeslyn, thank you for choosing The Citizen Hotel, Autograph Collection and sharing your pleasant experience. It brings a smile to read about the cleanliness of your room and our wonderful team's efforts to make your stay enjoyable. For any slight hiccups encountered, we promise to ensure a more meticulous preparation in the future. Please know your satisfaction is our utmost priority. We're looking forward to welcoming you back for another delightful stay.

4/10 Poor

Olivia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 10 Feb,2024
Thanks for the feedback, Olivia.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very nice and clean, The staff was very friendly and nice.
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan,2024
Ed, it's terrific to hear you enjoyed your stay at The Citizen Hotel, Autograph Collection. Our team is dedicated to providing the highest standard of cleanliness and friendliness, and it's wonderful to know this reflected in your experience. We eagerly look forward to your next visit.

10/10 Excellent

JILL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk to dinner and our show quite easily. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan,2024
Jill, it's excellent to hear that The Citizen Hotel, Autograph Collection's central location contributed to a seamless stay. Your positive sentiment about returning to our hotel is much appreciated. We're excited about welcoming you back in the future.