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Reviews of The Cross Keys

3 out of 5
The Cross Keys
32 High Street, Saffron Walden, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 66 out of 116 reviews" "
Rating 8 - Good. 37 out of 116 reviews" "
Rating 6 - Okay. 7 out of 116 reviews" "
Rating 4 - Poor. 3 out of 116 reviews" "
Rating 2 - Terrible. 3 out of 116 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Liz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your very best earplugs required
20 unanswered phone calls and 3 unanswered emails before my stay to sort out appropriate rooms. Unbelievably noisy superior room next to high street traffic. Moved to another noisy ( but not so noisy) and hot room. Had to request refund myself as it was not automatically forthcoming. A further 6 unanswered phone calls to do so and several emails. 10 days later sorted out by Wendy. Inadequate management
Stayed 3 nights in Feb 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The location is excellent but remember there is no parking at the hotel and hard to drop off your bags in the car as narrow street right outside. Keep this in mind if you have a lot of luggage or disabled. Hotel and food great. Getting a coffee or drink when breakfast was busy proved hard and we had to ask 3 times and took longer than it took to eat breakfast. Over all a great location and so don’t be put off. Maybe have a filter coffee machine and then could top up yourself
Stayed 2 nights in Feb 2024

2/10 Terrible

Liz

Travelled with family
Disliked: Property conditions & facilities
Incredibly noisy Hopeless management
Stayed 3 nights in Feb 2024

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Mick

Stayed 1 night in Jan 2024

8/10 Good

Caroline

Stayed 1 night in Dec 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Damien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent character and restaurant
Stayed 1 night in Nov 2023

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and pleasant hotel/pub. Very comfortable and clean bed and bedding. Enjoyed the Sunday roast dinner specials. Breakfast was very good. Central location in a very walkable village. Transportation by local bus to Stansted airport was quick (about 1 hour), stop just down the street and cost was 2£ each. Great way to get to the airport, scenic drive in the countryside.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noisey. For example
Stayed 1 night in Oct 2023

8/10 Good

Penny

Stayed 1 night in Sep 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place if you want to stay in an historic hotel. Expect it to be charming but also expect stairs and off site parking. But the staff is wonderful, the pub is a joy and the food very good. And the whole area is walkable. Just great.
Stayed 4 nights in Sep 2023

8/10 Good

Joseph

Stayed 1 night in Sep 2023

4/10 Poor

Raymond

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The light switch for the bathroom was near the ceiling, out of reach for anyone under 5 feet 10. The light in the bath room went out whilst I was in the shower (several times). The TV did not work. The lavatory flush stopped working in the morning. We stayed only one night,having paid for two.
Stayed 2 nights in Sep 2023

8/10 Good

Sharon

Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Beth

Stayed 1 night in Aug 2023

8/10 Good

Colin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Strange checkin and no parking !
Checked in ok but felt slightly strange that I had to approach the bar staff to check in, when the pub was busy. Barman had to stop serving at the bar to give me keys and take me to the room. Felt a bit rushed . On the hotels.com website I was led to believe parking was available - however the staff said they didn’t know why it said that, and I had to pay for parking at the town car park 5 mins walk away. No real concerns, but please make this clearer. Breakfast is included as was very good .
Stayed 1 night in Aug 2023

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Very old building, in keeping with the town itself. Friendly, efficient staff, nice room and cooked breakfast. Very easy to find, on main through road. Cheap parking nearby.
Stayed 1 night in Jul 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great find, would highly recommend.
Stayed 1 night in Jul 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, room comfort
Characterful Pub & Rooms In Great Location
Our room (no.9) was in what I assume is a converted barn to the side at the back of the pub. An initial problem about it being mistakenly allocated to another couple was quickly & efficiently sorted out and free drinks offered. Though old the large room had been ingeniously converted including a spacious shower, stand alone bath and ,best of all on a hot July weekend , an air conditioner! The pub itself has lots of character & is ideally located in the centre of the town. The evening meal we had there was tasty & reasonably priced. Our only slight crumble was the very limited choice of cereals & the often near empty juice jugs at breakfast Staff were friendly & helpful. Finally a note of caution for the elderly or disabled ; the stairs to about half the bedrooms are up steep fire scape style staircases.
Stayed 2 nights in Jun 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with plenty of charm
Nice bedroom which was very clean and welcoming. Full English breakfast included. Right in the centre of town so parking can be a problem if you arrive before 4pm. 2 hours free street parking available after 6pm.
Stayed 1 night in Jun 2023

10/10 Excellent

Paula

Stayed 1 night in Jun 2023

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time and experience
Stayed 3 nights in May 2023

10/10 Excellent

Michael

Stayed 2 nights in May 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Sabine

Stayed 1 night in Apr 2023

10/10 Excellent

Beverly

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Old style pub with rooms
Old style pub with rooms.
Stayed 1 night in Mar 2023

10/10 Excellent

Peter

Stayed 1 night in Mar 2023

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to fault other than the beer
Lucky to find a parking space near the hotel as double yellow lines all round the hotel and no car park. Couldn’t really fault anything other than small minor things not really worth mentioning. Food in the bar was good and as to be expected down south the hand pulled beer was flat, never had a decent pint south of Nottingham!!!
Stayed 1 night in Mar 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly excellent. Spoiled by a. intermittent bleeping noise on first night b. poor breakfast service on second morning. One particularly good point - manager let us park on-site in summer outdoor dining area. This saved a lot of faff.
Stayed 2 nights in Feb 2023

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
Lovely room which was very quirky, staff friendly and helpful, breakfast was also spot on
Stayed 1 night in Jan 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My second stay and I'll be back!
A really comfortable, clean and pleasant 3-day stay. Service each day was with a smile. The breakfast is great, too. This is my second stay, a different room but just as lovely. Beautiful old building, made up so cozy. As to be expected due to being a pub downstairs, some noise at night but nothing major. Just worthy to consider when booking. Literally on the doorstep of all the shops, so convenient. I felt safe staying solo and will be coming again.
Stayed 3 nights in Dec 2022

8/10 Good

Denese

Stayed 1 night in Dec 2022

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel/inn with comfortable rooms
A lovely hotel/inn with quite small but very comfortable rooms. Service was a little slow, particularly at breakfast, but was delivered with a smile.
Stayed 1 night in Nov 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Enjoyable
Stayed 2 nights in Oct 2022

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful; clean and quiet and very good breakfast. Beautiful town with plenty to do.
Stayed 1 night in Sep 2022

10/10 Excellent

Tracy

Stayed 1 night in Sep 2022

10/10 Excellent

Heleana

Stayed 1 night in Sep 2022

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pub atmosphere
Great little place to stay with a lovely pub atmosphere. Food and drink were bith excellent, as well as the breakfast, and the staff very friendly.
Stayed 1 night in Aug 2022

8/10 Good

Anthony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Melanie

Stayed 1 night in Aug 2022

10/10 Excellent

eLIZABETH

Liked: Staff & service, property conditions & facilities, room comfort
One night
Good but noisy air conditioning all night. Great breakfast
Stayed 1 night in Jun 2022