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Reviews of Résidence Reine Marine

4 out of 5
Résidence Reine Marine
67, Avenue Kennedy, Saint-Malo, Ille-et-Vilaine

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 173 reviews" "
Rating 8 - Good. 71 out of 173 reviews" "
Rating 6 - Okay. 9 out of 173 reviews" "
Rating 4 - Poor. 5 out of 173 reviews" "
Rating 2 - Terrible. 3 out of 173 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Franck

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Apr 2023

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities

2/10 Terrible

Peggy

Travelled with partner
Disliked: Amenities, property conditions & facilities
IF YOU ARE ENGLISH, DISABLED OR HAVE ANY CHEST CONDITION - STAY AWAY FROM REINE MARINE ST MALO We were returning customers to this hotel. I am disabled and I have a chest condition. I had a conversation with FERNANDA at Reine Marine St Malo to say I could probably manage without disabled facilities in the room in order to continue with our booking. She appears to have taken this to mean I could descend stairs (I can’t) and I could deal with a chlorine atmosphere for 3 days since the room was next to the indoor pool (I can’t - I have had pneumonia 4 times). When we explained the problem on arrival we were refused an alternative room and we had no option than to book into the Mercure St Malo Balmoral - THANKS FOR NOTHING REINE MARINE - THE WORST SERVICE EVER IN 40 YEARS - AND I WAS A RETURNING CUSTOMER - I WILL NEVER USE THIS HOTEL AGAIN - to demonstrate how utterly not on the ball these people are - when we got back to the UK we had three emails asking how our stay was and if we’d come back for winter - UTTERLY USELESS
Stayed 3 nights in Oct 2022
Response from Reine Marine on 19 Oct,2022
Madam, Sir,We are reading your comment about your reservation in Reine Marine.We do have apartments for disabled people in the residence (fully booked when you reserved, that’s why we sent an email), there is access by lift to all the amenities of the residence. We also propose a water launch seat at the pool for our customers who use wheelchairs.You had an email exchange with our customer service before your arrival which explained that there was a step to access to the shower and no shower bar. Your answer received the 16th of sept. was clear: “No Problems, I can manage with this – please continue with our reservation”Once arrived, Madam went to the apartment and came back to reception explaining that she disliked it. It is wrong to say that we refused an alternative we explained you that the residence was fully booked, and we were not able to change for any other. You came maximum 15 minutes in the residence and your husband stayed in the car.You decided to leave because the flat was not at your convenience and not because we do not want to welcome English or disabled people as you wrote.The entire staff in Reine Marine is doing the best to meet the needs of their clients and is recognized for his kindness and efficiency.Regards.

8/10 Good

Douglas, London

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location on the beach. Away from the really busy areas of town
Stayed 4 nights in Aug 2022

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location; great views and access to beach. Staff very helpful.
Stayed 2 nights in Jun 2022

8/10 Good

Erica

Travelled with family
Good location on the beach.
We enjoyed our time in St Malo on the beach. We also had fun using the pool. We did find the 2 bedroom apartment to be a little small, but it was still nice to have a kitchen to use for meals. I did find that the cleanliness of the apartment could improve. There was a dust pile on the floor when we first entered the room and many of the dishes needed to be scrubbed before we could use them.
Stayed 4 nights in Oct 2020

10/10 Excellent

Piotr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great holidays
Perfect place, perfect location – not too close do the center of Saint Malo but in the same time not too far and this make this place perfect for the holidays.
Stayed 7 nights in Aug 2019

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot & Lovely Apartment
We had a fantastic stay here for the last part of our holiday. Well positioned and a fantastic property with good services.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Lack of info at Check-in. Very smelly room. Dated look
Stayed 2 nights in Jun 2019

10/10 Excellent

bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Spacious, on the beach, well located
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Short drive to St Malo. Situated on the beach. Indoor pool and sauna.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel was a very long way from the city centre Room was not serviced once in our 3 nigjt stay The apartment we stayed in looked tired and dated and was in need of some maintenance with wires exposed where a ceiling rose was hanging down
Stayed 3 nights in Sep 2018

8/10 Good

Laura, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend base for visiting Saint Malo
Situated about 2 miles from the old town...walkable if reasonably fit. We are 4 women friends and we stayed in 2 bedroom appartment. It was clean, well equipped with sufficient space for a short stay. No restaurant and bar facilities limited but plenty of places to eat...may need car/taxi. Good indoor pool, sun terrace and access to lovely beach. Pleasant English, Spanish and German speaking staff. We had such a lovely time.
Stayed 3 nights in Jun 2018

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

6/10 Okay

Santiago

the hotel need better cleaning. ROom smells to cigarrate...
Stayed 2 nights in Jul 2017

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great kitchenette unit for families.
Good clean well-equipped apartment-style unit. Great for families or longer stays. Pool was nice and the location has nice views of the sea.
Stayed 5 nights in Jun 2017

8/10 Good

Craig

Lack lustre by the beach
This property is right on the beach at the extreme eastern end of the St Malo strip, so out of town. The units were adequate with no frills, but everything felt a bit well used. Basic Kitchen facilities were all there though, dining area provided as well as outdoor balcony seating, beds had strange stretch base sheet, wi fi was not strong. There is a indoor pool and spa that we didn't use. We didn't have a visit from housekeeping at all during our 3 night stay. Bathroom in only fair condition. Great for beach walks and budget family stays. We didn't really experience any customer service although front desk staff did speak English.
Stayed 3 nights in Jun 2017

8/10 Good

BENEDICTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2017

10/10 Excellent

Nigel, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach
Friendly staff clean rooms close to beach and nice swimming pool convenient for ferry.
Stayed 2 nights in May 2017

10/10 Excellent

Cyril, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable property, on the beach
Friendly staff, large accommodations, clean rooms, reliable wifi, nice pool and sun deck facing the beach, free parking and safe environment. Quiet atmosphere. A great value.
Stayed 2 nights in May 2017

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location with direct access to the beach, pleasant staff and fair price during the period we stayed at the property.

10/10 Excellent

Thomas, paris

Liked: Cleanliness, staff & service, property conditions & facilities
Worth staying here ..private and relaxing
Excellent front of house /reception .

10/10 Excellent

Allison, Miramichi, NB, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right on the beach near Saint Malo
HUGE apartment/room and well equipped. Beautiful views of the beach and great sunsets. Great value. Free parking and wifi. We had a lovely 2 night stay here.
View from sun deck
View of hotel from the beach
Private beach
Sunset

10/10 Excellent

Richard, Salt Lake City, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The apartment and hotel in general exceeded our expectations and were a good value. Great location on the beach. We used the heated indoor pool amost every day. Friendly and helpful staff. Easy to find and easy parking.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dawn, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The seaview was fantastic
Great location for Saint Malo. Swimming pool was great.
View from the window

8/10 Good

Oscar, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Racso
It is not a hotel more like an apart hotel good for family

8/10 Good

Jonathan, London

Liked: Staff & service
Disliked: Cleanliness
Nice hotel with easy access to the beach
Hotel is located in the new town. There's a step down to the beach just behind the hotel. Apartment is clean enough, but the sofa bed had some sand on the bed linen. Shower is not designed well. Its an open shower so water goes on the floor. The apartment is big enough for 4 of us. There was a bar fridge, cook top, microwave, oven, and diswasher. No washing machine. Plenty of car spaces for parking. The pool was lovely, though it didn't seem to get cleaned in the 8 days we were there.

10/10 Excellent

Denise, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely beach apartment
Really enjoyed the beach and view. Our rooms were a small apartment complete with nicely equipped kitchen, two bedrooms, and a beach view in two directions. Totally enjoyed the time there -- a terrific escape from the heat wave in Paris!

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

gotcha

Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

pascal

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

8/10 Good

catherine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Magnifique emplacement en bord de plage! Proche de tous les services et à 7 minutes en auto du vieux Saint Malo. Mais l’appartement pour 5 personnes est très exiguë. Minuscule cuisine et très petites chambres.
Stayed 7 nights in Jul 2023

10/10 Excellent

MME

Stayed 2 nights in Jul 2023

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, room comfort
Schöne Tage in Saint Malo
Das Reine Marine ist zwar etwas in die Jahre gekommen aber ingesamt immer noch top! In der Küche haben uns nur grosse Becher gefehlt ansonsten ist alles da. Das Personal aufmerksam und freundlich, die Lage unschlagbar. Wir kommen gerne wieder.
Stayed 7 nights in Jun 2023

8/10 Good

ROBERTO

Travelled with family
Liked: Room comfort
Stayed 2 nights in Jul 2023

8/10 Good

DukeMan

Travelled with family
Liked: Cleanliness, room comfort
위치와 전망은 좋았고 층간소음이 심했습니다
Stayed 3 nights in May 2023

10/10 Excellent

Marie-Jose

Stayed 3 nights in May 2023

10/10 Excellent

Raphaël

Travelled with family
Liked: Cleanliness, room comfort
top :)
bon séjour de deux nuits, confort au rendez-vous, qualité de l'appartement impeccable, et un accueil charmant.
Stayed 2 nights in Apr 2023

10/10 Excellent

Alexander

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Hervorragend ausgestattete Ferienwohnung in gepflegter Anlage. Die Lage direkt am Strand ist einfach wunderbar. Pool und Hamam runden das Angebot ab.
Stayed 7 nights in Apr 2023

8/10 Good

Katrin

Travelled with family
Liked: Room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Nicolas

Liked: Cleanliness, room comfort
Résidence avec piscine chauffée, vue mer
Résidence agréable avec vue sur la mer, piscine chauffée et hammam. Personnel disponible et prêt à rendre service. Appartement propre. A améliorer : la literie, un service de restauration à disposition(?).
Stayed 7 nights in Sep 2022

10/10 Excellent

Stephanie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Superbe établissement. Personnel très agréable, souriant et très à l'écoute de la clientèle. Nous reviendrons !
Stayed 1 night in Sep 2022

4/10 Poor

Thomas

Liked: Cleanliness
In die Jahre gekommen
Stayed 2 nights in Aug 2022

8/10 Good

Jacques

Stayed 1 night in Aug 2022

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, room comfort
Rundum zufrieden
Alles war so wie erwartet. Sauber und geschmackvoll eingerichtet, bequeme Betten und ein kurzer Weg zum wunderschönen Strand. Die Kommunikation lief problemlos und das Personal war sehr freundlich und zuvorkommend. Wir kommen sehr gerne wieder.
Stayed 7 nights in Jul 2022