Sainte-Croix-à-Lauze Holiday Rentals

"We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season."

"Wonderful staff and hotel!"

"We did. It use the pool because we are between seasons . The room was very nice. Clean and comfy. The best was the wonderful welcome from Julie and Olivier ! They are so nice and great hosts "

"Room was beautiful with a lovely terrace. "

"Chambre simple et tres propr. Lit comfortable. Pour 1 court séjour c est vraiment parfait . Le petit déjeuner etai trex bien avec fruuts? fromages, yogourt, pains et croissants. Tout pres de la fabrique de l'Occitane . 3 chargeurs sur place pour voitures électroniques "

"The grounds of this property are very beautiful--the pool, the breakfast area, gorgeous. This is a very beautiful area as well. The room itself doesn't match the grounds--ours was built like a small mobile home instead of a permanent structure. It was very tiny and not particularly comfortable. We pack light, but if you have a lot of belongings it will be very crowded in there. Our cabin had two tiny bathrooms; one was cleaned and prepared for us, but the other one still had the previous guests' garbage in it, and it was not restocked with soap, etc. Not a big deal, but when I mentioned it as we checked out they didn't seem surprised about this oversight, so that made me wonder about the general cleanliness of the rooms. Again, the grounds are truly beautiful here, and the pool was so nice and very enjoyable with a gorgeous view. Just a mismatch between room quality and property quality. I do feel this is priced a bit high after seeing the room itself. "

"Fine"

"The hotel is inside the city , room is small and the elevator . But close to the areas we like to explore "

"10/10 hotel. We checked in around 7:30 pm, walked over to a charming outdoor restaurant, enjoyed the very large room, had a lovely buffet breakfast under the shade of mulberry trees, and were able to relax by the pool well after we checked out. Great amenities, staff, and overall set up. "