Outdoor pool, pool loungers

Reviews of Holiday Inn Express Salado-Belton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Salado-Belton, an IHG Hotel
1991 N Stagecoach Rd, Salado, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 437 out of 710 reviews" "
Rating 8 - Good. 181 out of 710 reviews" "
Rating 6 - Okay. 65 out of 710 reviews" "
Rating 4 - Poor. 14 out of 710 reviews" "
Rating 2 - Terrible. 13 out of 710 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan E.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourselves very much. The staff was absolutely wonderful and so helpful!! You are our favorites!!
Stayed 2 nights in May 2024
Response from Melissa M. on 9 May,2024
Dear Ms. Susan,Thank you for choosing the Holiday Inn Express Salado-Belton! We appreciate your loyalty staying with us. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. We appreciate the kind words about our staff and we hope to continue to satisfy you with excellent service! Thank you again for staying with us and have a great week!

6/10 Okay

Wendi

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not a fan, property is in desperate need to be updated and please please stop using highly perfumed products. The whole room smelled like Febreze mixed with something else I couldn’t quite put my finger on. Beds also needed to be replaced, old and squeaky. Bathroom tile floor was dirty and carpet wasn’t much better. Property is definitely older and in my opinion was not worth what we paid. Staff were friendly and accommodating. Zero food close to hotel, we used door dash delivery. We did have a moving truck and car, parking was ample. Overall, I would not stay there again, for the reasons above. I think there are other choices. I just booked this one online, not knowing the area.
Stayed 1 night in Apr 2024
Response from Melissa M. on 21 Apr,2024
Hello Wendi,We apologize for your experience while staying with us. Your feedback is important to us. We will make sure to take note of this and get these details of your stay to our management so we can make changes as soon as possible. Our guests are valued and we want to make sure you always feel at home staying at our property. We are glad to hear you did have some good experiences while in Salado. We have lots of local restaurants in the area that are well known. Next time you stay with us we will be sure to give you more knowledge for places to grab a bite to eat. Thank you for staying at the Holiday Inn Express Salado-Belton! We hope to make your experience better if you ever come back to the area in the future. Have a great week!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was awesome
Stayed 2 nights in Apr 2024
Response from Melissa M. on 21 Apr,2024
Hello Jeffery,Thank you for choosing the Holiday Inn Express Salado-Belton! We appreciate your kind words about our staff. It makes us feel great to know we are making our guests feel welcome and accommodating their needs while staying with us. We hope to see you back very soon! Have a fantastic week!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa M. on 21 Apr,2024
Hello Robert,Thank you for choosing the Holiday Inn Express Salado-Belton! We hope you enjoyed your stay with us. If you have some feedback or questions we would love to hear from you! We appreciate the 4 star rating! It shows us that we are doing a great job but also shows us we have some minor details to fix about our property to make each stay better for everyone. Thank you again for staying with us and we hope to see you back in the future! Have a great week!

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Carpet is old. For the price I expected more of an upgrade. Also restroom smelled a lot like sewer.
Stayed 1 night in Mar 2024
Response from Missy M. on 4 Apr,2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. In 2024 we will be updating the property with brand new features to create memorable experiences for our travelers and hope to have you back in the future to share the experience with us. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Have an amazing week!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Missy M. on 4 Apr,2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!

10/10 Excellent

barbara

Liked: Property conditions & facilities
It was clean
Stayed 1 night in Mar 2024
Response from Missy M. on 4 Apr,2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!

10/10 Excellent

Charles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 4 nights in Feb 2024
Response from Melissa M. on 5 Mar,2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!Guest Service Representativefrontdesk@hiesalado.com(254)-947-4004

6/10 Okay

Martha

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
A day without a shower
Check in was good. The only thing was the water water heater wasn’t working and we could not take a shower in cold water. Pretty important issue especially if you’re just staying for one night.
Stayed 1 night in Feb 2024
Response from Melissa M. on 3 Mar,2024
Thank you for taking the time to provide us with your feedback. We thank you for visiting our beautiful property. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We do apologize for the experience provided during your stay and have informed management and maintenance to inspect the issue to avoid further experiences like this. If you ever come back to the area, we would love to have you back and provide a better experience. Have an amazing week!Guest Service Representativefrontdesk@hiesalado.com(254)-947-4004

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very capable and friendly front staff. Enjoyed the stay
Stayed 1 night in Feb 2024
Response from Melissa M. on 3 Mar,2024
Dear Mike,Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!Guest Service Representativefrontdesk@hiesalado.com(254)947-4004

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Missy M. on 4 Apr,2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!

10/10 Excellent

Folashade

Stayed 1 night in Feb 2024
Response from Missy M. on 4 Apr,2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great option
Great stay. Helpful, friendly staff, great breakfast, comfortable bed, working thermostat.
Stayed 1 night in Feb 2024
Response from Missy M. on 4 Apr,2024
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We thank you for being an IHG One Rewards member and for visiting our beautiful property. Upholding our IHG Way of Clean Promise is our commitment to your experience, and we're excited to know that you can see our dedication as well. Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. We are happy to hear our team was very helpful during your stay! Breakfast is the most important meal of the day and we are pleased to hear your enjoyed it as well. We make sure every room is comfortable for each guest to relax, just like being at home! We'll pass those thoughtful words along to our staff and it will be greatly appreciated! If you ever come back to the area, we would love to have you back. Have an amazing week!

10/10 Excellent

Ana

Travelled with partner
Nice, clean and quiet with comfy bed! Would stay again.
Stayed 1 night in Jan 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service
Traveling through
Nothing fancy. Hotel is dated.. needs some updating, but it was ok. It did its job. We were traveling through & needed a place to stay. It was clean & provided the basic necessities.
Stayed 1 night in Jan 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Cynthia, Manchaca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was wonderful, helpful and knowledgeable about the area. Stayed her many years ago and felt just as comfortable now as then.
Stayed 1 night in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Nicolas

Stayed 1 night in Dec 2023

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
State competition
The hotel staff was friendly and efficient. The rooms were a good size and comfortable enough. The hallways were really wide and well lit. Breakfast was great because they had bacon!!!! The rooms had over head lights which you don’t usually get in hotels. Now for the not so great items, lights were yellow which caused the rooms to be dark. The carpets were old and stained as was the furniture. I’m used to hotels providing 4 sets of bathroom towels even when there’s just two of us on the room but we only had three so when the water ran all over the floor because the shower output was stronger than what the shower curtain could hold we weren’t left with enough towels and it was too late to ask for more.
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Area is great. Town is super friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest staff, always helpful.
Stayed 4 nights in Nov 2023

8/10 Good

George

It fit the bill for the day I stay there. Thanks.
Stayed 1 night in Nov 2023

4/10 Poor

Robert

Travelled with family and small children
Disliked: Staff & service, amenities
Location was easy on and off I35.
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Jerry Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

hugh

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
had hard rain storm and windy .. window leaked rainwater inside room and drip onto a/c unit making noise.. was unable to sleep ... then there was no hot water to shower with.. when advised the lady at the desk she didn't seem to have any concern, would have "someone " look into it.. have stayed here several times in the past but unsure if should try again..
Stayed 2 nights in Oct 2023

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Quiet, clean, no problems
Stayed 1 night in Oct 2023

10/10 Excellent

Cherie

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new place for me to remember when I come back.
Both staff members greeted me when I would come and go. The place is nice and big looks to be very new. Breakfast had lots of food. Rooms are very nice. I stayed on the east side of the hotel and could hear the traffic on I-35 so not sure how much louder the west side of the hotel could be. But it is off I-35 a little bit and easy to get to. So it was worth it.
Stayed 1 night in Oct 2023

8/10 Good

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect overnight stay for family wedding. Clean, convenient, quiet. Easy access
Stayed 1 night in Oct 2023

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Alysia-Director of Sales & Marketing on 2 Oct,2023
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! Have an amazing week!

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Quiet & staff were very responsive. Room had issues with the bed as well as air conditioner
Stayed 1 night in Sep 2023

10/10 Excellent

Lana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alysia-Director of Sales & Marketing on 29 Aug,2023
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences!

10/10 Excellent

Sandra

Stayed 1 night in Aug 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
The staff was very friendly and helpful. Our room was clean and comfortable. We enjoyed the pool. At first it seemed small, but it was very accommodating for the groups that were there at the time and we didnt feel crowded. We enjoyed the time we were there.
Stayed 1 night in Aug 2023
Response from Alysia-Director of Sales & Marketing on 29 Aug,2023
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! We are excited to know you loved our pool! Come back and visit us again in Salado, TX!

10/10 Excellent

PATRICIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel Desk Staff, Comfortable Beds, Clean Rooms, Highly Recommond staying here.
Stayed 1 night in Aug 2023
Response from Alysia-Director of Sales & Marketing on 29 Aug,2023
Thank you for taking the time to provide us with your feedback, we appreciate amazing ratings such as yours to provide exceptional experiences! Our staff appreciates your feedback, it helps us know our hard work isn't going unnoticed. I’ll pass those thoughtful words along to our staff, I’m sure it’ll be very empowering to them! Have a great week!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again!!
Stayed 1 night in Aug 2023
Response from Alysia-Director of Sales & Marketing on 29 Aug,2023
Thank you for the amazing review and recommendation!! We hope you have you back very soon here in Salado, TX!

10/10 Excellent

Cassy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and helpful. Breakfast was excellent!
Stayed 2 nights in Jul 2023

10/10 Excellent

Regina

Stayed 2 nights in Jul 2023

10/10 Excellent

Bethany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice. Clean rooms and hotel
Stayed 2 nights in Jun 2023

10/10 Excellent

LAURA, Baytown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The girl's at the front desk were awesome!! The room was nice and clean. Just wished for a heavier blanket on the bed.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The hotel needs updating!! The plumbing needs addressing as well as the sour carpet in the elevators. The rooms need spraying and overhauled. The bed was very comfortable but the air conditioning had a mind of it's own. We will not be back.
Stayed 3 nights in Jun 2023

10/10 Excellent

Barbara

Stayed 2 nights in Jun 2023