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Reviews of H10 Salou Princess

4 out of 5
H10 Salou Princess
Av. Principat d Andorra, 15, Salou

Reviews

8.2

Very good

Rating 10 - Excellent. 59 out of 166 reviews" "
Rating 8 - Good. 75 out of 166 reviews" "
Rating 6 - Okay. 22 out of 166 reviews" "
Rating 4 - Poor. 7 out of 166 reviews" "
Rating 2 - Terrible. 3 out of 166 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No option for breakfast for early foight waste of time paying for breakfast Air conditioning was loud
Stayed 2 nights in Oct 2023
Response from H10 Salou Princess**** on 11 Oct,2023
Dear Michelle,Thank you for sharing a review about your stay at H10 Salou Princess****.We do provide early morning breakfast for guests that have early flights or check-outs. It is essential that we know before 08:00 pm the day before your check-out. We apologise you were not fully satisfied during your stay and do not hesitate to contact us directly if you decide to be back in the future, so we make it up to you.Kind regards,Sean LagoPR

10/10 Excellent

Declan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept, clean, modern, family friendly hotel, I haven’t a bad thing to say about it, perfect hotel
Stayed 8 nights in Sep 2023
Response from H10 Salou Princess**** on 23 Sept,2023
Dear Declan,Thank you for sharing a review about your stay at H10 Salou Princess****.We are delighted to read your glowing review. We are very happy you enjoyed your well deserved holidays with us. It was a pleasure to have you, and we would love to welcome you back with us in the future!Kind regards,Sean LagoPR

8/10 Good

Laura, Telford

Stayed 4 nights in Jul 2023
Response from m on 7 Sept,2023
gracias por su valoración

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from m on 9 May,2023
THANK YOU

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and pool area
Amazing hotel and location. Pool is lovely. Stayed in so many hotels in Salou and this is my fave! The only issue is the walls are very thin and so sleep isn’t the best. We moved rooms due to a child screaming all night and parents playing with the child at 3am-5am in the morning!!! Staff were quick to move and sort but walls were very thin and we could hear guests in the other room just not at 3am!
Stayed 3 nights in Jun 2022

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlos in the front bar was very nice and we had a lot of fun in the evening playing pool
Stayed 2 nights in Jun 2022
Response from m on 20 Jul,2022
😊

10/10 Excellent

Adrienn

Stayed 2 nights in Jun 2022

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel and a great place, going back in two weeks. Food was a high standard. Staff amazing.
Stayed 8 nights in Jun 2022
Response from m on 20 Jul,2022
thank you,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and enjoyable stay
Nice holiday, friendly staff, clean and superior room was nice and modern. Great pool view. Walls very thin
Stayed 3 nights in Jun 2022
Response from m on 11 Jun,2022
Thank you for your comments. Hope to see you again soon.

10/10 Excellent

timothy

Stayed 1 night in Sep 2021
Response from m on 4 Nov,2021
gracias por su valuación

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from m on 18 Mar,2020
muchas gracias por su valoración

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was clean staff very friendly only stayed B&B food nice. Ideal location for beach , bars , shops
Stayed 6 nights in Oct 2019
Response from m on 15 Oct,2019
thank you for your review

8/10 Good

hylton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it very much
Stayed 7 nights in Sep 2019
Response from m on 10 Oct,2019
thank you for your comments

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from m on 8 Oct,2019
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2019
Response from m on 26 Sept,2019
thank you

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just OK
Reception was fantastic, very helpful. Hotel is a little tired. Pool area is nice, lobby and lobby bar a little stark. Roons are clean and comfy. The place is really nithing special but OK
Stayed 1 night in Sep 2019
Response from m on 13 Sept,2019
hi, your comments will be passed onto the direction team, thank you, all comments are welcomed.

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019
Response from m on 26 Sept,2019
thank you

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice time her in Salou.
Short stay. Staff were very helpful. Our room was certainly better than basic without being fancy. Nice balcony with pool view and a super powerful shower Salou surprised me at how nice a ton it was. The beach and esplanade area are open and clean.
Stayed 3 nights in Sep 2019
Response from m on 13 Sept,2019
thank you

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach area, immediate area ok, hotel nice and buffet great
Stayed 3 nights in Jul 2019
Response from m on 17 Aug,2019
thank you for your comments

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Aug 2019
Response from m on 13 Sept,2019
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Overall decent hotel. It’s centrally located; not far from the beach; pretty pool area; and wonderful breakfast. Lobby area and pool bar were very nice as well, and the rooms and common areas were very clean. The front desk staff and housekeeping were friendly and pleasant. Down sides: they nickel-and-dime you for simple items. For ex. you have to pay 10 euros cash-only refundable deposit per beach towel and 1 euro if you want a fresh one every day. If you lose the receipt, they will hassle you to refund the deposit. The room safe costs 3 euros to rent plus another refundable deposit. The rooms don’t have irons or ironing boards. Irons only can be rented at additional charge. The rooms were older and dated, with cheap furnishings, though I understand that other rooms had been updated somewhat. Nevertheless the beds and linens were comfortable.
Stayed 5 nights in Jul 2019
Response from m on 9 Aug,2019
Thank you for your comments , all comments are welcomed and passed on to direction.

8/10 Good

Brian, lireland

Liked: Cleanliness, staff & service
Location of the property was excellent as was cleanliness and the staff. Rooms could do with updating
Stayed 15 nights in Jul 2019
Response from m on 26 Aug,2019
Thank you for your review, hopefully we will have the rooms refurbished in the near furture.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from m on 3 Aug,2019
Thank you for your review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was excellent, the staff are very helpful and the enternainment team work very hard to make your're stay fun, breakfast was very good too, nice clean hotel.
Stayed 11 nights in Jul 2019
Response from M on 31 Jul,2019
THANK YOU FOR YOUR COMMENTS

10/10 Excellent

Martin

Stayed 6 nights in Jul 2019
Response from m on 12 Aug,2019
muchas gracias

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from m on 9 Jul,2019
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First place I have been that has more sun loungers than people by the pool - excellent
Stayed 4 nights in Jun 2019
Response from m on 11 Jul,2019
thank you for your comments

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Close to the beach and restaurants very clean, comfortable beds and a good shower. Lots of choices for breakfast & the staff were polite & friendly. We stayed in a superior room for 4 nights and really enjoyed our stay.
Stayed 4 nights in Jun 2019
Response from m on 6 Jul,2019
thank you for your comments

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Helpful staff, however balcony looked onto 2 other buildings and at no point got the sun on it
Stayed 4 nights in Jun 2019
Response from m on 6 Jul,2019
Thank you for your comments, we understand that this side of the hotel is not the sunniest ,

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019
Response from m on 24 Jun,2019
thank you

10/10 Excellent

Verified traveller

Stayed 9 nights in Jun 2019
Response from m on 14 Jun,2019
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2019
Response from M on 13 Jun,2019
THANK YOU

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the entertainment was quite intrusive, for example, you'd be napping by the pool only for music to blast out of the speakers and one of the two daily dance sessions would begin (the two entertainers doing a low energy dance by themselves), and the bar didn't have enough seats (packed every night). Buffet was good, staff were friendly, location was good.
Stayed 14 nights in May 2019
Response from m on 4 Jun,2019
thank you for commenting

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall hotel was good. Hot food was always cold or slightly warm, the food station where food was cooked fresh was only place where food was hot. The cleanliness of the room was not good, bathroom was dirty and had hairs left from previous people, also silver fish were coming out of the wall in bathroom. If you bought drinks from main bar in hotel waiters were hesitant to give you the full change back, best to buy drinks direct from bar. You don't mind leaving a tip for the waiters, but it should be up to you how much to tip them, not what they want!
Stayed 9 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very central. Food was fine. Could not get the heater to work. And no parking and no parking discount at offsite facility as they had stated online. Otherwise, staff was really friendly. Oh and pictures are a lot nicer than actual hotel. But it was all fine
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel in a great location with large pool. Very comfortable room and the wi-fi worked OK. The only let down was that the room was not cleaned very well. The Maitre D was brilliant, I have never seen one work so hard and the reception staff were outstanding as well. I requested a room in a quiet spot and they were very accommodating. I can't comment on the entertainment as I didn't stay in the hotel in the evening. Would stay here again.
Stayed 7 nights in Oct 2018
Response from mandy on 16 Oct,2018
Thank you very much for your comments.

8/10 Good

david, Ipswich England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday
Location of the hotel was excellent the hotel staff was very helpful and always happy the food was a very good standard overall we had a very good time and we will return
Stayed 7 nights in Sep 2018
Response from Public Relations Manager on 16 Sept,2018
Dear David, Thank you for this review. Will be a pleasure for us to welcome you back again the next time at H10 Salou Princess! Best regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disappointed with poor food quality on half board
It was not we expected. The hotel caters mostly for seniors whereas we are a couple in our 30s. We had half board meals and as some other reviewers commented aswell the food quality is rather poor and not much choices in my view. The bathrooms are old with chip board wallpaper, it needs renovation. The view we had and paid extra for was pool side but the balconies themselves are not that nice either. Overall this is definitely not a real 4star hotel, more like 3star
Stayed 3 nights in May 2018
Response from Public Relations Manager on 16 Sept,2018
Dear guest, We are constantly renewing our facilities and hope you can enjoy our improvements in your next visit. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with a friendly atmosphere
Stayed 7 nights in May 2018
Response from mandy on 18 May,2018
thank you for confiding in H10 Salou Princess

8/10 Good

martin

Liked: Cleanliness
2 days in Lagos August 2017
The town of Lagos is great but this hotel is set up for families. The town is really nice but is commercialised & set up for the younger set in the evenings The beaches are beautiful to look at but the water is cold from the Atlantic
Stayed 1 night in Aug 2017

4/10 Poor

Gregory

Over rated hotel
Not a 4 star hotel. No internet signal in room.Front desk staff was outstanding and helpful.Not worth the euro paid per night.
Stayed 2 nights in Jul 2017
Response from Gestionnaire de relations on 12 Jul,2017
Dear Gregory, Thank you for this review. We also regret all that you not enjoy. We take it into account in order to improve. Hoping to see you again. Best regards

8/10 Good

Ace, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Staff - few changes needed
Needs kettle in room and hot tub / swimming pool to be heated. Also can't believe you have to pay a daily charge to rent a safe - first time I've every had to do this. Great location and bar, went half board - food was very good at both breakfast and dinner and staff in the dining hall were very attentive.
Response from Public Relations Manager on 26 Apr,2017
Dear Ace, We are working hard to find better ways to improve and we are happy to know all that you appreciate. Best regards,

8/10 Good

alma j

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice re-furbished hotel but very hard beds (Sorry)
This hotel is close to town and has recently been re-furbished, the hotel caters for mainly fully inclusive guests and consequently, the dining room is busy but the quality and choice of food is amazing, we only had breakfast but there was something there for every taste, fresh and well prepared, even a glass of Cava if you wanted it, the only downside with this hotel for us was the very hard beds, they were new but we found them too hard to sleep on, otherwise we would have given this hotel 5 stars. If you're considering a stay in Salou consider somewhere else, Cambrils 5k down the road was a million times better, we re-visited Salou after first visiting it in the 80's I don't know if it's us and we were younger then but the resort has no character and is down at heel, but not cheap and very little Spanish charm.
Response from Gestionnaire de relations on 26 Apr,2017
Dear Alma, Our staff are proud to attend you. We will consider your opinion. Thank you for this comment! We hope to see you next time. Best regards,

8/10 Good

fiona, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Arrived on first day of opening, staff were extremely organised, large amount of check ins handled very efficiently by reception staff. Enjoyed a good choice at breakfast, always lots of fresh food. Close to beach and main resort area. On checkout day reception staff were very helpful to me when I was a bit late in checking out when they had a full hotel, can't thank them enough, lovely ladies on Sunday 16th april
Response from Public Relations Manager on 26 Apr,2017
Dear Fiona, It has been a pleasure to serve. Thanks for your feedback, this will help us to improve. Best regards

10/10 Excellent

trisha, paisley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a wonderfull Hotel
Our room was on the 2nd floor overlooking the pool..The rooms are on the small side,but perfectly adequate ..The beds are on the firm side ,but again adequte..A wee bit of advice, keep your voice down in your room ! The walls are so thin you can hear your neighbours flush the toilet or use the shower lol..This is a splendid Hotel,we have stayed in a number of 4star hotels around Salou and this is the Best one yet ..The restaurant staff are very friendly,they always gave us a warm greeting..If you go with children ,then you will love Anna..She looked after our 2 granddaughters and us ,her English isn't great lol which made it all the more entertaining lol..Anna was a definate plus to the hotel...I have read the bad reviews on this hotel and can honestly say I can't fault it , Just go here and see for yourself !

8/10 Good

Andy, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Hotel was clean and spacious. Staff were polite and courteous especially the catering staff nothing to much of a bother for them. Food was excellent where there was something for every nationality to eat. Rooms and bed linen were cleaned every dayThe only downside was the bathrooms were in need of modernisation and there were no tea/coffee making facilities within the rooms

10/10 Excellent

Paige , C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had the best view looking out to the pool/beach
I couldn't fault this hotel in anyway!! I wouldn't defiantly come back for another stay in the future!!
Response from Public Relations Manager on 15 Jul,2016
Dear Paige, Thanks a lot for this review! We are really proud that you enjoyed your holiday and from all the staff wish to see you next time with us. Best regards,

8/10 Good

Hans, Windermere BC, Canada

Liked: Cleanliness, staff & service, room comfort
We had a room with half pension. Breakfast and dinner buffet was incredible. We feel the carpets in the hallway need to be replaced or at least shampooed, other then that this hotel is great. Entertainment in the lobby aera might be to loud if on lower floors, but recommended to attend. Definitely would go back, great deal for the money. Parking just in front of hotel. Close to beach
Dear Hans, Thanks for this review, we have replaced the carpets and hope to see you again. Kind regards,

8/10 Good

c, Chris E Nantwich

Liked: Cleanliness, room comfort
5 day break
5 night Break Hotel good location pool view is a must Breafast a bit of a free for all like sitting in a works canteen if you are put at the back of the room Reception very helpful room cleaned every day the cleaning staff really pleasant
Response from Gestionnaire de relations on 12 Dec,2015
Dear Chris, Thanks for the comment. We hope to see you again! Best regards