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Reviews of Hotel Best Los Angeles

4 out of 5
Hotel Best Los Angeles
C/ Falset, 9-17, Salou

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 85 reviews" "
Rating 8 - Good. 33 out of 85 reviews" "
Rating 6 - Okay. 24 out of 85 reviews" "
Rating 4 - Poor. 7 out of 85 reviews" "
Rating 2 - Terrible. 1 out of 85 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Fiona

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
General areas of the hotel were nice. Our bedroom was in need of some TLC. It was clean everyday to a nice standard but needed a a deep clean and attention to details that the chambermaids simply didn’t have the time for such as hand prints on windows. Spit dribbles down the walls and suspicious brown marks on the bathroom door. We were only booked in for breakfast and were sadly disappointed by the standard. Poor selection of cereals, the hot drinks were all awful. Boiled eggs that hadn’t been blanched, so when you peeled the shell off, half the egg came away too. Funny tasting cooked tomatoes. The runniest beans you’ve ever seen. The list goes on. After 3 days of trying we gave up when my partner brought it all back up after a strange tasting sausage. Only 1 British TV channel. BBC News. So when it poured it down with rain all day it got a bit boring. Staff were helpful if you asked but no one looked happy to be there. Or went out of their way to be friendly. I was expecting a lot more from a hotel advertising its self as a 4* but we now know not to stay at any other Best Hotels if this is the standard they aim for.
Stayed 7 nights in Sep 2023
Response from Management on 25 Sept,2023
Dear Guest,Thank you for sharing your experience with us, we are happy to know that you enjoyed the facilities and location of the hotel. We are sorry that the buffet did not live up to your expectations. We will continue working to improve our service.We hope to welcome you soon. Kind Regards, Best Los Angeles

8/10 Good

Nusrat

Travelled with family
Liked: Staff & service, property conditions & facilities
Hotel was really clean. Staff were friendly
Stayed 4 nights in Jul 2023

6/10 Okay

Dawn

Stayed 4 nights in Jul 2023
Response from Management on 14 Jul,2023
Dear Dawn,Thank you for your review. It is a shame you did not metion the things you did not like so we can improve them for your next visit.Kind Regards,Best Los Angeles

6/10 Okay

Gwilym

Travelled with partner
Parking in the Hotel garage was a nightmare. Garage too small for modern cars
Stayed 1 night in May 2023

10/10 Excellent

Jose a

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 2 nights in Aug 2022

6/10 Okay

Geraldine

Travelled with family
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2019

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
The location was everything. So close to all the restaurants and the beach. The walls are very thin so could hear everything but other than that it was very pleasant.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two pool areas great. Did not like that we did not get a balcony. Staff was good.
Stayed 7 nights in Jul 2019

8/10 Good

Michelle, london

Liked: Cleanliness, staff & service
Pleasant
Lovely hotel close to everything you will need. Good selection of buffet food
Stayed 4 nights in Sep 2018
Response from Hotel Management on 10 Sept,2018
Dear Michelle, Thank you for sharing your opinion. We are glad that you enjoyed your stay with us and that our gastronomic offer was of your liking. It will be a pleasure to welcome you again soon. Best regards, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Los Angeles
Had a great stay in hotel Los Angeles, rooms were lovely and room service was available every morning if needed. The staff were really helpful with organising taxis and keeping luggage while we waited for our rooms. Hotel really clean and breakfast was fresh every morning and a great variety. The area was lovely as it wasn’t far from the beach and restaurants.
Stayed 7 nights in Aug 2018

6/10 Okay

Fer, Ireland

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good hotel, terrible staff.
The hotel itself was absolutely amazing, good variety of food, good swimming pool, bar and all. We booked a double room but they put us in a twin room (two single beds pretending to be a double). The staff was rude and impatient, they never smile for anything and very unfriendly. The staff in the restaurant kept shooing everyone around. When we went for our check out, the woman in reception grabbed our card and that was it,not even a "thank you " or "how was your stay?" Quite disappointing for a 4 star hotel.
Stayed 7 nights in Jun 2018
Response from Hotel Management on 22 Jun,2018
Dear Fer, Thank you for taking the itme to review our hotel. We are glad that, in general, you enjoyed your holidays with us. It is great that our buffet and facilities were of your liking. We regret that our staff did not live up to your expectations, we will take your comments into account in order to improve our services. We will be happy to welcome you back soon. Best regards, Hotel Management

10/10 Excellent

Donna, Edinburgh Scotland U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel close to all amenities
Enjoyable stay friendly staff and very clean rooms
Stayed 7 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible food.
Food was not even 'warm' it was cold, they placed the food underneath cold lights and the food instantly got cold. There wasn't much choice for the English either, and the staff didn't know how to communicate properly with us and got orders wrong which we still had to pay for.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Leonard, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Bad front desk
They did not honour their verbal agreement that was negotiated with the hotel night manager as agreed with hotels.com. I had to call hotels.com over international phone calls for half hour before it was finally resolved. Then the room aircon was not working and they golf us it was gonna turn on on 15th but it was on from the second day. Food was good though.

2/10 Terrible

Leonard, Singapore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible reception staff
Hotel staff were unfriendly at check-in. They refused to honour a commitment that hotels.com had to manually append my dates that was arranged with their night manager. They said that the night manager was not authorised to change the check in details.I had to make international calls for half an hour to hotels.com to finally have it resolved. Then when we went to the room was told that the aircon only starts from the 15th of June. But it was actually turned on from the 5th, and I had already stayed there for 4 nights. Finally found out that the aircon was working after a friend checked in.

8/10 Good

Deborah, Wrexham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem. Immaculate. Top location and food.
Great. Back next year. Fabulous 5 nights. Very clean and food spot on. Excellent value for money

4/10 Poor

bik, london

Liked: Staff & service
Not much choice for veggies!!!
You would have thought that a 4star hotel would have had more choice for breakfast, and dinner nothing for veggies apart from chips and potatoes and pizza?! Room was good but it is on a street where there is a irish bar and they play music till 3am! Staff at reception and the bar were briliant! Overall would not stay at this hotel again

10/10 Excellent

Merce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trato y limpieza excelente
Stayed 1 night in Mar 2024

6/10 Okay

Javier

Stayed 1 night in Mar 2024

10/10 Excellent

SERGIO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen precio. Habitación amplia y limpia. Personal muy amable. Cena y desayuno muy buenos. Aparcamiento en zona azul. Alcampo cerca. Parece que hay muchos bares pero en Semana Santa estaban casi todos cerrados.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023

10/10 Excellent

José Vicente

Stayed 2 nights in Aug 2023

6/10 Okay

Minerva

Travelled with partner
Liked: Cleanliness, staff & service
La comida bastante floja
Stayed 1 night in Jul 2023
Response from Management on 7 Aug,2023
Estimada cliente, Muchas gracias por compartir su experiencia con nosotros. Lamentamos que el buffet no haya cumplido con sus expectativas. Tomamos nota para poder mejorar. Saludos cordiales,Best Los Angeles

6/10 Okay

Vladyslav

Travelled with family and small children
Disliked: Staff & service
Грязно. Питание нормальное, но подходит только для взрослых. Для ребенка трёх лет поесть нечего, только не очень качественная овсянка на завтрак. Посуда и приборы грязные, фрукты не моют.
Stayed 8 nights in Jul 2023
Response from Management on 31 Jul,2023
Уважаемый клиент! Большое спасибо, что поделились с нами своим опытом. Сожалеем, что шведский стол не оправдал Ваших ожиданий.Привет,Best Los Angeles

6/10 Okay

Ricardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
En general el hotel no está mal pero para tener 4 estrellas debería ser mucho mejor. Mi experiencia no fue agradable por varias razones. Tuve problemas con la habitación porque me dieron una diferente a la que había reservado y pagado; esto fue resuelto apenas lo notifiqué en recepción. Luego pedí un técnico para revisar el aire acondicionado y nunca fue, aunque este problema también fue resuelto gracias al personal de recepción que me dijo cómo arreglarlo. Y lo último que no me pareció acorde a un buen trato con los huéspedes fue que de los 4 días de estadía, los últimos 2 días cerraron las mesas de pool, supuestamente por mantenimiento. Yo creo que las cerraron adrede para evitar que los huéspedes las usaran ya que pude usarlas sin problema cuando llegué y luego las cerraron y después de 2 días seguían cerradas, obviamente no les hicieron ningún mantenimiento en esos 2 días Tampoco me gustó el hecho de que la PENSIÓN COMPLETA no incluya las bebidas en la comida y la cena, sólo en el desayuno, hasta el agua había que pagarla, a pesar de pagar la pensión completa. En mi opinión es una estafa.
Stayed 3 nights in Jun 2023
Response from Management on 3 Jul,2023
Estimado Ricardo,Muchas gracias por compartir su experiencia con nosotros. Sentimos varios de los problemas que expresa en su reseña, y nos alegra saber que nuestro personal de recepción se mostró predispuesto a ayudarles con todo. En el caso de las bebidas, como muy bien usted dice, no están incluidas, solo se incluyen en el régimen de TODO INCLUIDO, donde disponen de bebidas ilimitadas tanto en el restaurante como en el bar. Esperamos poderles recibir pronto. Saludos cordiales,Best Los Ángeles

4/10 Poor

JUAN CARLOS

Travelled with family
Disliked: Cleanliness, room comfort
Muy mala es un hotel para gente que no tenga prisa y escrúpulos ,yo lo digo en la situación de mi manera como tiene que ser un hotel en zona turistica.desde encontrar una habitación claustrofóbica a que el menaje del desayuno no está limpio la mayoría y de más cosas.pero bueno fue solo una noche Ali mejor para más días cambia de opinión. Que no lo creo
Stayed 1 night in Jun 2023
Response from Management on 3 Jul,2023
Estimado Juan Carlos,Muchas gracias por compartir su experiencia con nosotros. Sentimos no haber cumplido con sus expectativas en relación a la situación del hotel. Esperamos poderles recibirles pronto y mejorar su puntuación.Saludos cordiales,Best Los Angeles

8/10 Good

YOUSFI

Stayed 1 night in May 2023

10/10 Excellent

Bjørn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Laura

Stayed 2 nights in Sep 2022

10/10 Excellent

GHEORGHE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Roberto

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
ERROR EN LA RESERVA NO SUBSANADO
La primera decepción nada más llegar: para nuestra sorpresa nos dicen que la habitación que nos han guardado era una doble para dos adultos, cuando habíamos reservado una cuadrúple (dos adultos y dos niños) que ponía claramente dos camas de matrimonio, y nos asignan dos camas individuales. Hoteles.com reconoce que ha transmitido mal la información pero se lava las manos, se empiezan a pasar la culpa la agencia al hotel y viceversa, y estamos en recepción 4 horas aprox. (desde las 13.30 que llegamos hasta las 17.30) hasta que al final, previo pago de 304 euros, acceden a cambiarnos la habitación e incluir a los niños. Hotels. com nos deja totalmente vendidos y no es capaz de hacer valer nuestra reserva ni nuestros derechos frente al hotel. Con este principio ya toda la estancia ha ido torcida. De hecho nos llegaron a ofrecer cancelar la estancia y devolver el dinero (tras haber viajado 5 horas) cuando lo que tenían que haber hecho es reclamar lo que era nuestra reserva hecha a través de su página web, que ha sido la primera y que seguramente sea la última. Adjuntamos factura para que sea reembolsada por la agencia o será reclamada a través de asociaciones de consumidores o llegado el caso judicialmente
Stayed 6 nights in Jul 2022

6/10 Okay

M isabel

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Nicoleta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

IRYNA

Не самые лучшие
Stayed 6 nights in Sep 2019

6/10 Okay

Nicolas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Iuliia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2019

8/10 Good

Grigory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

jean-jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable dans cet hôtel
Stayed 11 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bon emplacement Malgré les bons commentaires sur la restauration, nous avons été très déçus : toujours les mêmes plats et de mauvaise qualité. Pour les boissons, même pas de l’eau servie tout est payant !!
Stayed 7 nights in Aug 2019
Response from Manager hotel on 31 Aug,2019
Cher Client, Nous sommes désolés de ne pas avoir répondu à toutes vos attentes. Nous vous rappelons que les boissons ne sont pas comprises. Pour inclure les boissons, l'hôtel propose un service tout compris. De plus, les serveurs du restaurant notent ce qu'ils veulent boire à la même table. Salutations, Directeur hotel

6/10 Okay

Coralie

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Le ménage n'est pas fait tous les jours, obliger d'appeler la réception pour avoir des serviettes propres seulement. Meme un oublie de leur part ils ne viennent pas faire le ménage malgré l'information.
Stayed 9 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities
Pas la possibilité de se garer c'est très ennuyeux. Parking payant très cher et surtout complet à notre arrivée.
Stayed 7 nights in Aug 2019
Response from Manager hotel on 31 Aug,2019
Cher Client, Nous sommes désolés que le parking ait été compliqué pour vous. Nous vous rappelons que notre parking n’est pas soumis à réservation et dépend toujours de la disponibilité au moment de l’enregistrement. Son prix en août est de 18 euros par nuit. les saisons Merci et salutations, Directeur Hôtel

10/10 Excellent

Jose Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención en recepción. Buen bufet y a un precio excelente. Situación ideal cerca de la playa.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La situation de l'hôtel qui était proche des magasins; des bus
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
El hotel en general me gusto, es moderno y esta renovado hace poco pero aun asi faltan algunos detalles, asi como una escobilla en el baño, una mampara que hiciera su trabajo no que dejarabsalir todo el agua de la ducha, un mando para el aire acondicionado,... tampoco me gusto que en el buffet cobraran la bebida, podrían poner como se hace en los bares en el menú del día una botella de agua o así. Tampoco me gusto que todo está dirigido hacia el turismo extranjero, la animación era prácticamente toda en ingles y los trabajadores también nos hablaban en ingles u otro idioma. Lo demás muy bien, no creo que repita ir a este hotel pero la nota que yo le pondría seria un 6.
Stayed 5 nights in Aug 2019

8/10 Good

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon sejour
Hotel de qualité, très bon service. Repas variés. Bien placé dans la ville. Seul bémol pas d'eau à table de compris dans la demi pension (payant au moment du repas).
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 5 nights in Jul 2019
Response from Hotel Management on 10 Aug,2019
Gracias por darnos su valoración. Saludos cordiales

6/10 Okay

Verified traveller

Stayed 9 nights in Jul 2019
Response from Hotel Management on 7 Aug,2019
Estimado cliente, Gracias por alojarse y por puntuar su estancia en nuestro hotel, de la misma, entendemos que algún aspecto de nuestros servicios, merecen, a su entender, alguna mejora, si lo desea, puede hacernos llegar sus impresiones, a losangeles@besthotels.es Saludos cordiales, Director Hotel