Breakfast, lunch, dinner served; American cuisine

Reviews of DoubleTree by Hilton Hotel Salt Lake City Airport

4 out of 5
DoubleTree by Hilton Hotel Salt Lake City Airport
5151 Wiley Post Way, Salt Lake City, UT

Reviews

8.2

Very good

Rating 10 - Excellent. 473 out of 1001 reviews" "
Rating 8 - Good. 272 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 65 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We should be made aware that they have a swamp cooler for air conditioning before making the reservation. Made them aware at 10 am that I had it set at 68 degrees and when I left the room it was 75 degrees. They said maintenance would look at it. 2 pm go back it's now 76 in the room and blinds had been shut since the night before. Head back to room at 6 pm and stopped by front desk to see if they had looked at it and that is when we find out that they have a swamp cooler which was obviously not working properly. Said they were working on it.....get up to room not only was there no service that day (no we did not have the do not disturb on the door handle) it was a nice 76 in the room. It was a miserable night trying to sleep when you are sweating. For a room that was 170.00 per night I expect to have air conditioning when it's listed. Never again would I stay here when the weather is over 70 it was no pleasant and the staff never apologized just gave us the song and dance it was being looked at.
Stayed 3 nights in May 2024

2/10 Terrible

Keith

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Air conditioning was broken on the whole first floor. They booked us in a room that they knew was going to be a million degrees overnight and didn't seem to care whatsoever when we mentioned it the next morning. There was no sleep to be had.
Stayed 1 night in May 2024
Response from Customer Service on 14 May,2024
Keith, we regret to hear about the air conditioning situation you experienced during your stay and the discomfort it may have caused. We assure you that the comfort and satisfaction of our guests is our utmost priority and we're sorry if you were left feeling unheard. Your feedback is invaluable and has been shared with our maintenance team for review. We hope you will choose to give us another chance in the future to better your experience.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The property was easy to get to from the Interstate. They hosted a dog grooming event and the facility was very nice for the event. The staff was very helpful and we enjoyed our stay.
Stayed 2 nights in May 2024

4/10 Poor

fathi

Liked: Cleanliness
Disliked: Property conditions & facilities
Bathrooms were not functioning well and needed service
Stayed 1 night in May 2024
Response from Customer Service on 12 May,2024
Fathi, we regret to hear about the issue you experienced with your bathroom amenities. Ensuring a smooth experience for our guests is a priority to us. We hope that any necessary services and adjustments have been conducted promptly. We appreciate your feedback as it aids in our ongoing growth and improvement. We hope to serve you better in the future.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
perfect location near airport, front desk friendly.
Stayed 1 night in May 2024
Response from Customer Service on 10 May,2024
Gloria, thank you for your positive words. We're pleased to hear that DoubleTree Salt Lake City Airport's convenience to the airport was appreciated, and it's fantastic to learn that our front desk team made your stay even better. Looking forward to the opportunity to serve you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Well appointed rooms, great cookies!
Stayed 1 night in May 2024
Response from Customer Service on 8 May,2024
David, we appreciate your 5-star review. It's wonderful to know you enjoyed your stay at the DoubleTree Salt Lake City Airport. We're glad to hear that our intricate rooms and signature cookies added to your experience. See you again soon for another great stay!

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very noisy HVAC. Shower stall floor very slippery. Very old, worn look.
Stayed 1 night in May 2024
Response from Customer Service on 6 May,2024
Richard, it's disheartening to hear that your stay was less than satisfactory. We understand that issues like noisy equipment and a potentially slick shower surface may have been disruptive to your overall experience. We also acknowledge your comment regarding the hotel's appearance, although it reflects a distinguished tradition we strive to maintain. Improvement is always our aim, so we value your insights. We hope you give us another opportunity in the future to provide a more enjoyable experience.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
I could hear my neighbors.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May,2024
Jennifer, it's regrettable to hear about the noise during your stay. DoubleTree Salt Lake City Airport always strives to offer an environment where relaxation and comfort are paramount. Please know your feedback is essential in helping us refine the areas we can. We hope to have another opportunity to serve you better in the future.

10/10 Excellent

Kathleen, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was excellent.
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May,2024
Kathleen, we're thrilled to hear you appreciated the excellent service provided to you during your stay at the DoubleTree Salt Lake City Airport. We always strive to meet the needs of our guests, and we are glad our team members succeeded in making your visit an enjoyable one. We hope to welcome you back in the near future.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr,2024
Don, it's wonderful to hear you had a great experience at DoubleTree Salt Lake City Airport. We always strive to provide top-notch service and memorable stays. Thank you for sharing your experience and we hope to welcome you back soon.

8/10 Good

Mark, Sylvan Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its an aging property but well kept. Would have liked a smart tv so i could have logged into my netflix
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr,2024
Mark, it's wonderful to hear you appreciated how well-maintained the DoubleTree Salt Lake City Airport is. We understand your preference for modern TV systems that accommodate personal streaming services. Your feedback regarding this feature has been duly noted. We hope to welcome you back in the future.

6/10 Okay

Helen Berch

Travelled with family
Liked: Staff & service
Bar food excellent
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr,2024
Helen Berch, it's great to learn you appreciated the quality of our bar food. Our team members put a lot of effort into ensuring it's top-notch. We hope to welcome you back soon.

6/10 Okay

Carey, Puyallup

Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr,2024
We appreciate you leaving your feedback with us, Carey.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr,2024
Marisol, we are overjoyed to hear that your stay at DoubleTree Salt Lake City Airport exceeded your expectations. Thank you for sharing your positive experience and we are thrilled we could provide you with a seamless stay. We look forward to your next visit.

8/10 Good

Paulette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed over night, but the room was lovely, we were a quick cab ride from the airport. And there was a shuttle to get back to the airport.
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr,2024
Paulette, thank you for taking the time to share your experience at DoubleTree Salt Lake City Airport. It's encouraging to know that you found our accommodations lovely and our location convenient for your travel needs. We hope to accommodate you again in the future for a longer stay. Safe travels!

8/10 Good

Anne, Alliston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr,2024
Anne, thank you for choosing to stay with us at DoubleTree Salt Lake City Airport. We're pleased to see that you had a positive experience. We hope you'll consider us for your future travel plans. Safe travels!

10/10 Excellent

Shane

Stayed 1 night in Mar 2024
Response from Customer Service on 12 May,2024
Shane, thank you for choosing DoubleTree Salt Lake City Airport for your stay. We're thrilled to learn that you had a five-star experience with us. Our goal is always to provide top-tier service to our guests and we're glad we did just that. We eagerly anticipate your next visit!

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 22 Apr,2024
Denis, it's wonderful to see that you enjoyed your stay at the DoubleTree Salt Lake City Airport. Our guests' satisfaction means the world to us and your rating is a big motivation for our team. Hoping to welcome you back in the future. Safe travels!

8/10 Good

DeVonte

Liked: Cleanliness, amenities
Tv was not up to date no Netflix or Hulu
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr,2024
DeVonte, thank you for choosing to stay with us at DoubleTree Salt Lake City Airport. We acknowledge your feedback about the television service options. While we aim to ensure our amenities meet a wide range of preferences, we understand that you wished for more modern streaming services. We will certainly take your review into consideration as we continuously seek to improve our guest experience. We hope to welcome you back for an even better experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast, easy, and friendly. Dinner in the bar/restaurant, great menu and good food.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr,2024
Mark, it's fantastic to hear that you had a seamless check-in experience at the DoubleTree Salt Lake City Airport. We're thrilled to know that our food offerings made a positive impression on you. Your satisfaction is paramount to us, so we're delighted to have dished up a great dining experience too. We eagerly anticipate your return in the future.

8/10 Good

jimy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 7 Apr,2024
Jimy, thank you for your Expedia rating of DoubleTree Salt Lake City Airport. We're glad you enjoyed your stay with us and hope to welcome you back soon.

8/10 Good

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities
Near the airport convenience. Shuttle to airport and back. Better than other airport hotels nearby.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr,2024
Arjun, it's great to hear you appreciated the DoubleTree Salt Lake City Airport’s close proximity to the airport and our convenient shuttle service. Your feedback is truly valuable to us. We strive to offer better services than neighboring hotels and we're glad we lived up to the mark. Looking forward to welcoming you back.

10/10 Excellent

Chris

Stayed 1 night in Mar 2024
Response from Customer Service on 18 Apr,2024
Chris, it's fantastic to see you had a top-tier experience at DoubleTree Salt Lake City Airport. We hope to have the pleasure of welcoming you back in the future. Thank you for your review.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property. Close to airport
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar,2024
Gary, thank you for sharing your positive experience at DoubleTree Salt Lake City Airport. We're delighted to know you appreciated our tranquil property and its convenient proximity to the airport. We hope to welcome you back soon for another enjoyable stay.

2/10 Terrible

Sebastiaan, LUMSDEN

Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar,2024
We appreciate you taking the time to share your feedback, Sebastian.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

4/10 Poor

Kim

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property was older, we didn’t have hand soap or garbage can liners.
Stayed 1 night in Mar 2024
Response from Joe Gracey on 20 Mar,2024
Hello Kim, thank you for your feedback. We apologize that we’ve failed to meet your expectations. We’ve passed along your comments to housekeeping. We would love to make it right with you, if you do decide to stay here again.

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this property for the pool and restaurant, and I have stayed in every single hotel near the airport. Th service stands out, I was greeted by kind front desk employees who helped me find a quiet room (I have small children). The cookies were a “warm” welcome after a drive and it kept the kid occupied long enough. The pool was warm, quiet and very clean. We ordered room service and not only was I stunned by the menu, I was thrilled with what we received! I got the Lamb lollipops and it was an incredible meal. My kids meals were both beautiful, one got the sliders and the other a grilled cheese and fries. The food was all AMAZING! I cannot rave about our experience enough, even the shuttle driver was friendly and engaging. Will only stay here from now on with kids!
Response from Customer Service on 20 Mar,2024
Jessica, it's wonderful to learn that DoubleTree Salt Lake City Airport was able to provide such an enjoyable experience for you and your family. Our team members are always eager to assist in ensuring a peaceful stay, and we're thrilled that you appreciated the welcoming cookies as well as the quiet, tidy pool. We're delighted that the room service offerings exceeded your expectations and that your children enjoyed their meals. It's great that our shuttle driver contributed to making your experience memorable. We eagerly await your return for another wonderful stay.

10/10 Excellent

Madonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!! Special shout out to Isaac for going above and beyond. Thank you!
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar,2024
Madonna, your kind words are genuinely appreciated! At DoubleTree Salt Lake City Airport, our top priority is providing exceptional service, and it's terrific to hear that Isaac exemplified this. We look forward to serving you again in the future!

6/10 Okay

Gabriel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a king with balcony and never got it. Out door switch went out and moved rooms.
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar,2024
Gabriel, it's vital that every guest receives what they reserved, and we regret to hear about the issues you experienced with your room preference and the slight hiccup with the outdoor switch. We appreciate your flexibility regarding room movement. Your feedback has been taken into account and will help us to improve our services for all guests. Thank you for choosing us for your travel needs.

10/10 Excellent

constantin

Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar,2024
Thank you for the 5/5 rating, constantin!It's excellent you enjoyed your time at DoubleTree Salt Lake City Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

8/10 Good

Justine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle driver was top notch. I can’t remember his name but he created the best experience for us. We had a flight delay and the lobby staff and shuttle driver helped us with plans for the day.
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar,2024
Justine, it's heartening to hear that our shuttle driver and lobby colleagues at DoubleTree Salt Lake City Airport created a positive experience for you, especially while dealing with a flight delay. Ensuring that our guests feel supported and assisted in unexpected situations is a high priority for our team. Thank you for your review and we look forward to welcoming you back.

10/10 Excellent

constantin

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar,2024
Constantin, thank you for taking the time to rate your stay at DoubleTree Salt Lake City Airport. We're truly glad to learn that you had a wonderful experience with us. We look forward to welcoming you back soon for another outstanding stay.

6/10 Okay

RODRIGO

Liked: Staff & service
It was a typical airport Doubletree by Hilton on a street with many other airport hotels. Service was good and it seemed tidy, but the pillowcases smelled like feet, the central heating rumbled noisily at night, and accessing the wifi on my mobile phone was so unnecessarily complex that I gave up and just used my data
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb,2024
Rodrigo, we appreciate your candid feedback. We understand the importance of a comfortable, quiet night. For that reason, it's regrettable to hear about the inconveniences you encountered. We strive to provide excellent service, and it's good to know our team members met your expectations. However, your points about the bedding and the heating system have been taken into account and we will ensure to improve on these matters. Concerning the WiFi, please note our team is always willing to provide assistance to help streamline these processes for guests. We hope for an opportunity to offer you the high-quality experience you deserve upon your next stay.

10/10 Excellent

Monica

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb,2024
Monica, we're delighted to know your stay at the DoubleTree Salt Lake City Airport met your high expectations. We're grateful you chose us for your trip and we hope to welcome you back in the future for another wonderful experience!

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Service on 10 Feb,2024
Gretchen, thank you for choosing the DoubleTree Salt Lake City Airport. We're delighted that your stay was wonderful and we hope to welcome you back in the future.

10/10 Excellent

Candess

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Jan 2024
Response from Customer Service on 7 Feb,2024
Candess, it's wonderful to hear you found the DoubleTree Salt Lake City Airport to be very nice. We'd be thrilled to accommodate you again in the future.

4/10 Poor

Alex

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb,2024
We appreciate you sharing your concerns with us, Alex.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 8 Feb,2024
Thank you for this excellent rating, Tim!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at DoubleTree Salt Lake City Airport! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Karla

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar,2024
Karla, thank you for leaving such a wonderful rating after your stay at DoubleTree Salt Lake City Airport. We're thrilled that you enjoyed your visit and hope to welcome you back in the future. Your satisfaction is our best reward!

10/10 Excellent

Holly

Liked: Property conditions & facilities
A short stay-amenities, gym, lobby and check in area very nice.
Stayed 1 night in Feb 2024
Response from Customer Service on 3 Feb,2024
Holly, thank you for taking the time to share your experience. It's wonderful to hear you appreciated the amenities at DoubleTree Salt Lake City Airport, along with our welcoming lobby and check-in area. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Scott

Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan,2024
Scott, it's fantastic to hear that you had a positive experience at the DoubleTree Salt Lake City Airport. Our team members appreciate your rating, and we hope to welcome you back in the near future. Thank you!

6/10 Okay

christopher w

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan,2024
We appreciate you taking the time to share your feedback, Christopher.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No microwave, fridge
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan,2024
Benjamin, thank you for your recent stay and leaving a review. We acknowledge your thoughts towards having in-room amenities such as a microwave and refrigerator. We assure you that we have duly noted this feedback and will consider it in our continuing improvements. It's our goal to provide you with a stay that exceeds expectations. We hope to serve you again in the future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The DoubleTree was very nice! The pool was excellent! The water was warm, but not too warm. I had a lovely morning swim.
Response from Customer Service on 13 Jan,2024
Lisa, thank you for sharing your delightful experience at DoubleTree Salt Lake City Airport. It's pleasing to hear you thoroughly enjoyed the swimming pool facilities. We are delighted that your morning swim added a memorable touch to your stay. We anticipate your next visit with us for another tranquil morning swim.

8/10 Good

Sarah

Stayed 2 nights in Dec 2023
Response from Customer Service on 9 Jan,2024
Thank you for taking the time to share your review with us, Sarah!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to DoubleTree Salt Lake City Airport.

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 4 Jan,2024
Thanks for the perfect rating, Clint!We're pleased to hear that you have fully enjoyed your stay at DoubleTree Salt Lake City Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan,2024
John, thank you for sharing your rating. It's clear that your stay did not meet all your expectations, and we're eager to hear more about your experience. Feedback like yours is valuable as it helps us identify areas where we can improve. Please feel free to share more insights about your stay.

6/10 Okay

Dessislava

Liked: Cleanliness, staff & service, room comfort
Stayed here before for the convenience. Decent hotel, has a great restaurant-bar with good food, but kids are not allowed, so we had to get takeout snd eat in the room. Has a hood breakfast buffet. Problem was that sink was clogged in bathroom. I wonder why this wasn’t noticed when room was cleaned.
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec,2023
Dessislava, it's good to hear you enjoyed our restaurant-bar and breakfast buffet. It's unfortunate to hear about the inconvenience related to the children's access to the restaurant and the issue with your bathroom fixture. We appreciate your feedback as it helps us continuously improve. Rest assured these instances are not indicative of the service standard at DoubleTree Salt Lake City Airport. We look forward to the opportunity of serving you better in the future.

10/10 Excellent

Erin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Customer Service on 22 Dec,2023
Erin, it's great to hear you had a wonderful stay at DoubleTree Salt Lake City Airport. We appreciate your feedback and looking forward to welcoming you back for another excellent visit in the future.

10/10 Excellent

Chelsey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a convenient location to the airport and it was clean and the stagg was great!
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec,2023
Chelsey, thank you for your fantastic feedback about the DoubleTree Salt Lake City Airport. We're thrilled you appreciated our close proximity to the airport and the cleanliness of our property. It's wonderful to hear our team members made a brilliant impression. We can't wait to welcome you back on your next trip.