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Reviews of Oceans Salybia Nature Resort & Spa

3.5 out of 5
Oceans Salybia Nature Resort & Spa
13 3/4 Mile Post, Toco Main Road, Salybia Main Road, Salybia Village, Trinidad

Reviews

6.0
Rating 10 - Excellent. 5 out of 40 reviews" "
Rating 8 - Good. 12 out of 40 reviews" "
Rating 6 - Okay. 9 out of 40 reviews" "
Rating 4 - Poor. 5 out of 40 reviews" "
Rating 2 - Terrible. 9 out of 40 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

8.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
This property is closed. They took our reservation via Expedia but when we showed up we found it under construction. Added stress to an otherwise wonderful trip to Trinidad.
Stayed 1 night in Jul 2019

2/10 Terrible

Roland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and dodgy management
Stay away from this hotel. They did not honor a reservation that had to be changed due to theno ky road leading to the hotel being flooded and impassable
Stayed 1 night in Nov 2018
Response from Marketing Department on 19 Feb,2019
Dear Guest, Thank you for your review. Kindly email all supporting documents to support your claim and we will contact you to have the issue resolved.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Salybia is a great get away, I really enjoyed my time there, we were looking for somewhere to get away, and escape from the work and stress. It definitely served that purpose. The drive there is nice and relaxing, the place is semi under renovation when we were there, but it not take away from our enjoyment. The kids loved the pool and I must say the chef is quite good as well.
Stayed 2 nights in Feb 2019
Response from Marketing Department on 12 Feb,2019
Dear Guest, Thank you for visiting Salybia Nature Resort & Spa. We appreciate your review and do hope you will visit again. Thank you Marketing Thank you

8/10 Good

Anthony, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic hotel/resort on a quiet beach with a nice river nearby as well, its actually walking distance! Air-condition could use a replacement, breakfast was ample and tasty.
Stayed 1 night in Jun 2018
Response from Salybia Nature Resort & Spa on 21 Jun,2018
Dear Guest, Thank you for your feedback and we do hope you come again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price
Way overpriced for the quality of this hotel. Rooms are badly in need of improvements. Walls are dirty, paint is chipping, bathroom is grungy. Linens were decent. Staff is friendly enough but information seemed to get lost whenever I tried to make arrangements. Food was divine but you are limited to only the restaurant on the premises, which is full of local Trinidadian families only. No bars or restaurants outside the premises to enjoy. Beach cannot be swam in. Pool has cheap plastic lounge chairs with no padding. Grounds and views are lovely but that's about all the redeeming qualities this place has to offer.
Stayed 4 nights in May 2018
Response from Salybia Nature Resort & Spa on 25 Jun,2018
Dear Guest, Thank you for your review . Please note Management is currently working to improve all aspects of your review. We do hope you come again.

6/10 Okay

Lori, Trinidad

Disliked: Staff & service
The hotel has good infrastructure but seems poorly run...a few minor improvements would have made a big difference. It's a cash only establishment - something that guests should be informed of prior to arrival. I was not. Bottled water should, if not provided, be available for sale. The tap water was visibly cloudy the entire weekend. Food is not available after 10pm from the restaurant nor in the entire village. The front desk advised the closest available food for purchase is an hour away in Sangre Grande. Perhaps inform guests of this on your page so they can be better equipped. The receptionist i spoke to on the phone did not seem interested in answering my questions and the sounds of her text messages could be heard in the background...a little more professionalism perhaps. The bar claimed to be open until 10pm...at 5pm on a Saturday (in which all rooms were booked) the bartender packed up the bar and never returned. On the Sunday it was never opened. The buffet breakfast featured a few dishes (mostly local dishes) and whilst I found it tasty a lot of guests were upset with the lack of options. My room was in the main building and was acceptable however some of my party had a standard room in the villa that came equipped with 3 cockroaches (at least 3 that were seen 🙁) Overall the experience was adequate.
Stayed 1 night in May 2018
Response from Salybia Nature Resort & Spa on 10 Jul,2018
Dear Guest, Management is working on having the issues resolved.

4/10 Poor

J., UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor value for money
On the positive side, the staff here are delightful,willing and polite. The food is ok and there is a reasonable selection, but not a gourmands delight. The gardens are very pretty and the views and wildlife are what you would expect in the more rural parts of the Caribbean. However, there is nothing ‘De-luxe’ about this hotel ( which is how our rooms were described on booking). The furniture is cheap,old and tatty, we had broken and rusting light fittings etc.There is no hairdryer, room safe or coffee making and there is no hot water in the evening for the shower. You have to give your key to reception if you want the room cleaned. The air-con is efficient and noisy, it runs all night and a plastic notice stuck to the wall instructs you not to change the settings. The pool is ok but the water fall in the photos is not running, the poolside shower room is not pleasant and some of the loungers are broken and the cushions are old and in places torn and grubby. I appreciate this is not the UK and Caribbean standards are different but the pricing of rooms are clearly based on the availability on the island not the quality of the establishment.
Stayed 4 nights in Mar 2018
Response from Marketing Department on 5 Aug,2018
Dear Guest, Thank you for taking the time to highlight your findings. We will deal with the issues with urgency and we do apologize for any inconvenience caused. Kind Regards, Marissa Marketing Department

8/10 Good

Ajay

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice resort that needs more facilities maintenance
Hotel is good, but this was my second consecutive year to stay, but found NO HOT WATER TO TAP OR SHOWER AGAIN. Not sure if rooms are checked for things that are not working. Very disappointed that way
Stayed 1 night in Feb 2018
Response from Marketing Department on 28 Feb,2018
Dear Guest, Thank you for considering Salybia Nature Resort & Spa. We wish to thank you for your review. Your information will be forwarded to Management for review.

2/10 Terrible

Trinigal, philly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I waited about 5 minutes to be checked in. The young man was on his phone and refused to acknowledge my presence. The room looked clean but it smell like mold and human waste. There were missing lights bulbs which they explained was on back order so they could not replace them. I paid for two nights stay, but I was informed by housekeeping that I was checked out after my first night and was not entitled to room service.
Stayed 2 nights in Feb 2018
Response from Marketing Department on 12 Feb,2018
Dear Guest, On behalf of Salybia Nature Resort and Spa i sincerely apologize for any inconvenience caused during your stay. Management was informed of the issues highlighted and is working diligently to have the issues addressed with urgency. Kind Regards, Marissa Marketing Assistant.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we checked in there was no one to carry our luggage to our room. There is no elevators and my husband has a knee injury but he had to carry our luggage up two flights of stairs. My husband got electrocuted by the shower head pretty bad. We had to take a bath in the other tub to be safe. After that we checked out of the resort.
Stayed 5 nights in Dec 2017
Response from Marketing Department on 23 Jan,2018
Dear Guest, Thank you for highlighting your experience and your review will be forwarded to Management immediately.The comfort of our guests are our #1 priority and we do apologize for any inconvenience experienced. Our professional staff is always ready and willing to assist with any queries, special request, needs or reports highlight by you our valued guest.

8/10 Good

Verified traveller

Liked: Staff & service
Beautiful location
For the large sum of money that they want to stay here it should be a well kept facility but it was in bad need of many repairs
Stayed 2 nights in Dec 2017
Response from Ocean Salybia Nature Resort & Spa. on 14 Dec,2017
Thank you for highlighting your observation. Your review will be sent to Management immediately.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The little hidden gem!
The hotel has a beautiful view and the staff is very friendly and thoughtful. We were upgraded to a king room (which is a very nice room)that has a window seat instead of a balcony. The balcony was the reason we booked the room that we did. We accepted the room and were ok with it. The first thing next morning the woman in charge of rooms got ahold of us to let us know we would be in the requested room by the time we got back. The waitress in the restaurant gave us an excellent local place to go for doubles and anything we asked they made the effort to get us. The hotel is in a lovely remote area and is worth the extra driving to get there.
Stayed 6 nights in Nov 2017
Dear Guest, Thank you soo much for the comment and we do hope you visit again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome weekend
The room was clean with an awesome view of the ocean. Staff was very courteous friendly and the meals were mostly local dishes very tasty
Stayed 3 nights in Aug 2017
Thanks for staying with us. We do appreciate your feedback.

8/10 Good

BOB, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAFF.SAFE PLACE.
ENJOYED THE STAY. SAFE AREA FOR EVERYBODY TO ENJOY.
Stayed 7 nights in Jun 2017

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini vacation
The resort could do with some renovations. However the rooms were comfortable, surrounding areas beautiful and the meals were good. The direct tv wasn't working properly but we didn't spend much time in the rooms. All in all, it is a nice place for a getaway.
We at Salybia Nature Resort & Spa feel satisfied that you did enjoy your time with us. Do feel free to come again and we can assure you that your recommendation will be taken into consideration. Kind Regards Abigail Vialva Marketing

10/10 Excellent

Anjali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend getawy
The stay was awsome as a first time experience .... great service ... friendy staff... nice ambience ....tasty food ...... romantic weekend getaway ... will return again
Dear Guest, Thank you for your kind remarks and we will be happy to have you again.

8/10 Good

Angela , Miramar Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Property
The room was nice. The view is the best thing on the property. Very relaxing. The property is located on a hill overlooking the ocean and it's very well kept. However you can't swim directly behind the property because of the dangerous under tow. The staff was nice and helpful. The food at the restaurant was very limited. Their catch of the day was frozen salmon everyday! They were out of shrimp, crab cakes and half the things on the menu. The buffalo wings were too sour.

6/10 Okay

Seraph

Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful place that might benefit from an upgrade

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The room phone does not even work
Save ur money it's to far from the airport an the price is not worth it

8/10 Good

My Trini Stayca, Couva, Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staycation...but a bit pricey
Nestled snuggly into a piece of paradiise the spectacular view, ocean's swash and fresh breeze will keep you relaxed throughout you're stay.

4/10 Poor

Marilyn, Boston,MA, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing!
There wasn't much to enjoy at Salbyia. The place was probably grand at one time, but it's run down now and things (especially the rooms) are falling apart. The grounds are still lovely, the swim-up bar and pool are nice.

6/10 Okay

ROBERT, Northampton, England

Liked: Cleanliness
Disliked: Staff & service
CURATES EGG IN FAWLTY TOWERS
The setting and Grounds are tropical and wonderful. Large infinity swimming pool with waterfall. Pool bar only opens if busy but we did demand and get it opened! My room was OK but basic 2 star. No dryer, iron, chairs etc etc but had two double beds. Condition clean but plain. Direct access to internal gardens BUT no key to that door. One of our guests had similar smaller plain room. My other guests had two room swaps due to rain on bed and no door lock etc. Issues at 9pm revealed the hotel staff all gone home except for security in the gate house. But we agreed another room swap to another useless room so our guests slept the night in our 2nd bed (THEIR HONEYMOON!!!) Some issues with ants, caterpillars and frogs in rooms. Tap water was dark brown one day. Reception was 50-50 quality. WiFi within 5m of reception!Dining room a joke as they tried to fob us off with basic food and not the full menu so they could go home by 9pm and not stay to the claimed 10pm dining service. Food variable and not consistent. Usually cold on cold plates and veg extremely firm. Bar sparsely stocked.2nd day had local police force booked as convention which swamped everything and many stayed late evening. Their leftovers were presented as ‘the buffet tonight’

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't waste your money
We paid a lot of money to stay in the Luxury Suite. The room smelt of mold even after they cleaned it on our request. Also. ...as soon as I turned on the jacuzzi I noticed a public hair floating in the water... we had not even stepped into it so that was not our hair.

6/10 Okay

Jenelle, St Croix Princes Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday weekend
The hotel was clean. View was amazing. Staff was friendly. There should be afternoon snacks between lunch and dinner. All inclusive means all inclusive, shouldnt have to pay for anything. Overall the stay was good.
Response from Salybia Nature Resort on 7 Mar,2015
We here at the Salybia Nature Resort & Spa appreciate your stay here with us and we acknowledge your pleasant feedback. We are pleased that you loved your stay at the resort and on the things that you suggested to us concerning the afternoon snacks and the all inclusive meals, we are currently working on issues such as these to please all of our customers. We work very hard to make sure that our guests are always comfortable and that they get what they desire and we await your next stay here with us at the Salybia Nature Resort & Spa, "where escaping be comes easy".

8/10 Good

Robyn, N.Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing
Resort is secluded great for relaxing and avoiding large crowds staff quite friendly and accommodating menu is limited however the meals were well prepared and the service was good The spa was under renovations still had a massage without the hot tub and steam room not too bad .Had a bit of a hick up with Expedia and my reservation couple of phone calls and got it all worked out all in all not bad at all .
Response from Salybia Nature Resort on 5 Jan,2015
Just to let you know that we here at the Salybia Nature Resort & Spa do appreciate your feedback and your suggestions in which we can work on making your experience here with us unforgettable and memorable. We are currently working on a wider array of food where our menu can now be of more variety. Our Spa is now back in full operation and we can guarantee you a more rustic and environment that transforms you into another place, where you can be pampered and relaxed. We here at the Salybia Nature Resort aim to please and we work hard to make sure that our guests are always comfortable and that they get what they desire. We await your next stay here with us at the Salybia Nature Resort & Spa, "where escaping be comes easy".

2/10 Terrible

CG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not what we expected.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kewl And Relaxing
quiet, peaceful and away from it all...

6/10 Okay

AKS, Trinidad

Disliked: Property conditions & facilities
Just ok.....
I was disappointed on the most part, since I heard good things about the hotel. 1) It was run down, needs upgrading. 2) I was travelling with my husband and son and booked a room with two double beds. The hotel was overbooked, so we got a room with a 'king sized' bed. The king sized bed turned out to be a double bed. We requested a cot which we never got. needless to say, the boys slept and I didn't. Also, the patio door didn't lock, so we felt uncomfortable leaving our valuables. The safe didn't work either. 3) The surroundings are beautiful. We put the bad room experience aside and stayed outdoors most of the time. The pool was perfect height to let my 5yr old play in it by himself. My husband and I relaxed by the pool bar. 4) The hotel is in a great place to visit the beaches in the north coast and as a base to go turtle watching. 5) Food was good and service at the restaurant was also good. I may stay again, only because of its location...away from the hustle and bustle of the city.
Response from Salybia Nature Resort on 5 Jan,2015
Dear guest, we here at the Salybia Nature Resort & Spa thank you firstly for choosing us for your stay and we do humbly apologize for the disappointment on our behalf. Please know that your suggestions are of most importance to us and we are currently in that stage of doing upgrades. In terms of overbooking, we do apologize for that as well and any inconvenience that would have been a result of such. For the time that you stayed here with us and the great experience you had, we hope that you would visit again and for the unpleasant experiences, because of your comments and suggestions, we can now work on that to make it a better stay for you and other guest. Again thank you for choosing the Salybia Nature Resort & Spa, "where escaping becomes easy"

6/10 Okay

Verified traveller

Isolated distination
The hotel was too quiet and the desk was not managed all the time. The resort did not have any shops or restaurant near by so it would be advisable to be fully comp.and a car is needed to get around because the resort is very isolated, which was not explained to myself when I booked the holiday. I feel that this holiday was miss sold due the resort being too quiet and the wrong side of Trinidad. I gave the operator the information that I wanted to be in the Port of Spain for the events leading up to and including the carnival. We had to move to a guest house closer to Port of Spain. Due to the operators placement allot of costs were accrued.
Response from Salybia Nature Resort on 5 Jan,2015
Dear guest, we would like to thank you for choosing the Salybia Nature Resort & Spa for your stay. Please note that all of your suggestions and comments would be taken into consideration. Our resort is in a destination as such for the opportunity to get escape the hustle and bustle of the city and we do aim to have all amenities available to our guests. If indeed their was any inconvenience caused on our part, we humbly do apologize and we remain grateful for your honest feedback. Apparently the operator must have made a mistake and for that we apologize too and hope that the next time as you specify your exact vacation, it may be exactly as you requested. We do hope and wish that you visit with us again in the near future at the Salybia Nature Resort & Spa, "where escaping becomes easy".

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad choice it was different from other times 2003.
The Hotel is going down and down, the price that they charge is not according to they service and installations. Not recomended to anyone...
Response from Salybia Nature Resort on 5 Jan,2015
Dear Guest, We thank you for choosing the Salybia Nature Resort & Spa for your stay and we do humbly apologize for any inconvenience that was cause whilst staying here with us. Note that our resort is over 12 years old and we are currently still undergoing upgrades to make the place better than it was before. Our staff is being well trained as to ensure superb service to all our guests and we do hope that you can visit with us again in the near future. Again thank you for staying with us and for your honest comments and suggestions, please note that they are of importance and assistance to us.

4/10 Poor

Sab, Trinidad & Tobago

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms are not properly maintained at all!
The hotel staff was magnificient, and very tactful. I would never stay there again! The rooms were dusty, the sheets were not clean at all, stained, and so were the cushions the living room set. It was dirty and unsanitary. I expected much more considering the pictures you see online. Very disappointed customer!!!
Response from Salybia Nature Resort on 5 Jan,2015
Dear guest, Thank you for choosing the Salybia Nature Resort & Spa for your stay. We would like to also thank you for your generous and honest feedback. We are indeed grateful for your comments and suggestions, please note that we are currently on completion of doing upgrades at the resort and we humbly apologize for any inconvenience that was caused as a result of such. We do wish that in some way we could have done better, but because of your observations and comments, we can now improve and do better, so again thank you do much and we do hope to have you visit with us again in the near future.

2/10 Terrible

Roxanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty
My room was dirty, towels, bathroom, side tables, cupboards, and even bed sheets had hair. i had to leave that very night.
Response from Salybia Nature Resort on 7 Mar,2015
Good Day Guest, We thank you for choosing the Salybia Nature Resort & Spa and we do humbly apologize for the inconvenience that was caused as a result of your complaints. Please note that we take this very seriously and a further investigation would take place because of this. At the Salybia Nature Resort & Spa, we aim to please our guest and we do hope that we can better be able to please you and hope that your next stay here with us would be a better one. Again thank you for your honest feedback and note that we will work towards a better stay for you and all our other guests.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
my stay at salybia ocean resort
my 1st contact was with the security gaurd at the gate who didnt know the name of the resort as listed onlineand directed me elsewhere, after check-in found the room to be cold and damp.Personel were gratious enough to switch rooms from there on my stay was very delightful

6/10 Okay

Urlaubstraum

Disliked: Room comfort
Schön angelegtes Hotel am Meer mit größerem Pool
Das Hotel liegt idyllisch, ist aber nicht so leicht zu finden. Leider war der Zugang zum Meer versperrt (verrostet), denn man hätte zumindest bei Ebbe am Strand entlang spazieren gehen können. Der Pool ist relativ groß und hat einen bombastischen Wasserfall. Am Wochenende ist das Hotel, bzw. der Pool von Einheimischen starkt bevölkert und die Musik ist entsprechend laut. Das Frühstücksbüffet ist ok, könnte aber üppiger sein und bei wenig Gästen muss man a la carte speisen, was weniger bedeutet. Die Zimmereinrichtung ist eher spartanisch, es gibt noch nicht einmal einen Kofferbock. Vieles wäre renovierungsbedürftig.
Stayed 2 nights in Nov 2017

8/10 Good

Peter

Liked: Staff & service
Strandhotel
Die Anlage ist nicht mehr neu, nicht auf dem neusten Zustand, dafür mit viel Charme und sehr nettem Personal. Es gibt keinen Kühlschrank, aber wenn man das Personal frägt, bringen sie sofort einen Kübel Eis um die Getränke zu kühlen. Es gibt nicht viele ausländische Touristen nur viele nette Leute. Das Frühstückbüffet war völlig in Ordnung. Es gibt einen kleinen Pool. Das Meer ist toll, sehr warm. Vorsichtig ist die Welle und Strömung zu geniessen, für Wasserratten und Body Surfing bereitet es viel spass. Würde das Hotel wieder besuchen.