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Reviews of Mövenpick Samarkand

3 out of 5
Mövenpick Samarkand
53, Shokhrukh Street, Samarkand

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 1 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 3 out of 15 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great property. Clean and comfortable. I enjoyed the spa facilities and the tasty breakfast buffet.
Stayed 2 nights in Apr 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was absolutely fantastic. And that’s coming from a person who actually had a hiccup at the hotel. I tried ordering room service via the TV since I arrived late & most of the restaurants were already closed or closing but my food never came. I called the front desk but I guess the receptionist never relayed the message about my food because some of the hotel team showed up at my room door. I explained to them that I was waiting for my food. 20 mins later, another staff member showed up with a menu & stated he was going to ask the chef if he can whip something up. 20 mins after that (already midnight), he comes back explaining that the kitchen closes at 11. Mind you, my original order was placed around 10:20-10:30. I was a bit upset & yes, maybe a should shave a star off but the night manager showed up again, sincerely apologized & gave me a bowl of fruit to hold me over until the morning. Other than that, the hotel is absolutely fantastic - great customer service, beautiful decor & great fitness facility. This still made it to my top 5 hotels list (and mind you, I travel a lot).
Stayed 2 nights in Apr 2024

2/10 Terrible

Yasmin

Stayed 1 night in Mar 2024

10/10 Excellent

Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, staff are extremely friendly, huge room size, location, ...
Stayed 3 nights in Jan 2024
Response from Timur Mirbabaev, Front Office Manager. on 5 Feb,2024
Dear Ahmed,Thank you for your kindness!It was great to hear that you enjoyed our service. We hope to see you again.

10/10 Excellent

Miriam

Stayed 1 night in Jan 2024
Response from Timur Mirbabaev, Front Office Manager. on 5 Feb,2024
Dear Miriam,Thanks for your feedback! We tried our best to make your stay comfortable. We hope to see you soon!

10/10 Excellent

Kristjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location food and service
Stayed 7 nights in Sep 2023

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and good parking
Good fun . Friendly staff . No business centre though !
Stayed 1 night in Nov 2018
Response from Sales department on 23 Nov,2018
Dear Mr. Richard, Very soon we will arrange business centre. Thank You for Your stay in our Hotel

2/10 Terrible

Julie, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practically closed down
Such a ghost castle for locals’ playground rather than a functioning and facilitated hotel.
Stayed 4 nights in Dec 2017
Response from Sales department on 31 Jan,2018
Thank You, Dear Guest! As we know December is a low season and there is low accupancy. That's why the hotel may seem empty and boring. But we do our best for your stay on our hotel for the future.

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel parfaitement situé et remarquable service
Stayed 3 nights in Jun 2023
Response from Bekzod Kholkhodjaev on 27 Jul,2023
Dear Mr.Eric, It was a pleasure hosting you at Movenpick Hotel Samarkand and thank you for taking the time to leave your kind words following your recent stay with us.I am happy to know that your experience was memorable and that our facilities and service succeeded all expectations. Rest assured; I will share your feedback with the team. We look forward to host you in the near future.Best RegardsBekzod Kholkhodjaev Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サマルカンドではベストホテル
少し設備が古いが、サマルカンドでは快適なホテルだと思います。徒歩圏内に観光やレストランがあり、とても便利なロケーション。WiFiは残念ながら繋がったり繋がらなかったり。
Stayed 1 night in Nov 2019

8/10 Good

komomo, tokyo

Liked: Cleanliness, staff & service, room comfort
設備は少し古いですが、広々としてとても快適なお部屋でした。キングサイズのベッドでしたが、掛け布団が別々だったのも良かったです。
Stayed 2 nights in Dec 2018

6/10 Okay

P&S, düsseldorf

Liked: Room comfort
Hält sein Versprechen nicht
Das für Usbekistan sehr teure Hotel wirbt mit einer wellnessabteilung. Leider ist diese klein, ungemütlich und vieles defekt. Die duschen funktionierten nicht, insgesamt nicht einladend. Das Frühstück ist in einem riesigen Buffet aufgebaut, aber nur enttäuschend. Das Brot war so trocken als hätte es drei Tage uneingewickelt gelegen. Der bestellte Cappuccino war geschmacklich nicht als Kaffee zu identifizieren. Zudem musste er extra bezahlt werden, worauf man uns vorher nicht hingewiesen hat. Eine einzige Enttäuschung. Zwischen diesem Hotel und dem z.b. gleich teuren Hotel Grand Mir in Taschkent liegen Welten.
Stayed 1 night in Oct 2017