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We really enjoyed our stay! The historic Crockett Hotel really put us in a great frame of mind for our Alamo tour - which was practically next door! We loved being able to walk to anything we wanted to do in the downtown area with no problem. Our King bedroom was a little small, but was nicely refurbished. The staff was friendly and was more than helpful with any questions we had. We would stay there again!
I usually stay at the Menger but wanted to see what the Crockett was like. I very much liked the room and the proximity to the Alamo. Most of the staff were lovely. The front desk is lacking in staff and our initial check-in was less than friendly. I also would like other travelers to be aware of the late, 4:00, check-in. Our room was not available until nearly that time. I felt like much of my time was wasted as I had to return to receive my room key. The front desk clerk at that time was Jesse. He was lovely.
Building looks unique and is in a great condition. However my room was filled with mold. The fire shower system had mold on it as well as the ceiling. In the room there was a door to a closet with the hvac system. In the closet there was a ton of mold.
Our stay at the Crockett was everything we wanted and more! The location could not be beat, the tavern food was excellent, the staff were friendly and accommodating. I loved staying at a historic hotel rather than your run of the mill chain hotel that you can find anywhere. The rooms were comfortable, and everything we wanted was within walking distance. We will definitely return and highly recommend!
Close to everything and walking distance to downtown attractions
Valerie
Stayed 1 night in May 2024
Response from Eduardo Front Desk Supervisor on 22 May,2024
Valerie, we appreciate your rating of 5 out of 5. We are glad you enjoyed your stay with us. We value your feedback and your business.Look forward to seeing you again.
Response from Eduardo Front Desk Supervisor on 22 May,2024
Reinaldo, we appreciate your rating of 5 out of 5. We are glad you enjoyed your stay with us and we value your feedback..Hope to see you again at the Crockett Hotel.
This historic hotel is well maintained. It is located across the street from the Alamo, and a block from the riverwalk. We enjoyed our stay and will stay there again.
Kyle
Stayed 3 nights in Apr 2024
Response from Eduardo Front Desk Supervisor on 22 May,2024
Kyle, we are glad you enjoyed your stay. We appreciate your feedback and rating of 4 out of 5. We look forward to seeing you again. Thank you for business.
We enjoyed our stay. The staff were lovely. The room was perfect for the two of us and we found the Crockett Tavern unrivalled for food and drinks.
Taryna
Stayed 3 nights in May 2024
Response from Patricia Santiago, Hotel Manager on 7 May,2024
Hi Taryna!! Thank you for the great review. We are so glad you enjoy you stay here at the Historic Crockett Hotel. We love that you were able to have a meal at the Crockett Tavern. The waitstaff shoots for excellence and you have just added to their confidence. Thank you again, hope to see you soon
Response from Patricia Santiago, Hotel Manager on 7 May,2024
Debra,Thank you for your review. I am glad you enjoyed the Crockett Hotel during your stay. Thank you again and we look forward to welcoming you back in the not too distant future.
Nice older hotel right next to the Alamo. Convenient to everything.
Laura
Stayed 3 nights in Mar 2024
Response from Jesse Butler, Front Desk Supervisor on 4 May,2024
Good Evening Laura,Thank you for taking the time to leave us a review. We are happy that you appreciate the historic nature of our hotel, and we definitely agree that there are many destinations to visit within walking distance of our hotel. We hope you choose to stay with us again in the near future, and have a wonderful day!
Response from Eduardo Front Desk Supervisor on 22 May,2024
Thank you., Julia for the rating of 5 out of 5 and appreciate your feedback, We are glad you enjoyed your stay with us. Hope you will visit us again.
8/10 Good
charlene
3 May,2024
Liked: Cleanliness, staff & service
Construction made it difficukt to get around on foot & dusty
charlene
Stayed 2 nights in May 2024
Response from Patricia Santiago, Hotel Manager on 4 May,2024
Hello Charlene,Thank you for choosing the Historic Crockett Hotel, while visiting San Antonio, Texas. Currently the Alamo is undergoing revitalization. This includes construction on their education building. We apologize for the added dust and detours. We do hope you did get to enjoy the Tavern and Coffee Bar, located in the Hotel, as well as your sleeping accommodations met your expectations.
We had a great check in experience with Michelle. She was very friendly and helpful.
Anja
Stayed 1 night in Apr 2024
Response from Patricia Santiago, Hotel Manager on 1 May,2024
Anja,Thank you for choosing the Historic Crockett Hotel while visiting San Antonio. We are pleased you enjoyed your stay. Thank you again and we look forward to welcoming you back in the not-too-distant future.
6/10 Okay
Kyle, SARASOTA
30 Apr,2024
Was good
Kyle
Stayed 2 nights in Apr 2024
Response from Patricia Santiago, Hotel Manager on 1 May,2024
Kyle,Thank you so much for your positive feedback! We're glad you had a great experience, and we hope to see you again in the near future.
Response from Jesse Butler, Front Desk Supervisor on 1 May,2024
Good Afternoon Eva,We are honored to know that we are one of your favorite hotels! It warms out hearts that all of our hard efforts working at the Crockett Hotel is seen my wonderful guests like you. We hope you are having a wonderful day, and look forward to the next time you book your stay with us!
Historic place right by the Alamo. The a/c worked perfectly since it was rather warm. Everyone was friendly and helpful
melanie
Stayed 4 nights in Apr 2024
Response from Eduardo Front Office Supervisor on 28 Apr,2024
Melanie, we are glad that you enjoyed your stay here at the Crockett Hotel. Thank you for the feedback and appreciate the 5 out of 5 rating. We will await with our friendly faces to see you stay with us once again.
8/10 Good
Bethany
Travelled with partner
28 Apr,2024
Liked: Cleanliness, staff & service
Staff was friendly, great location, hotel was clean & cute, felt safe, easy walking to the river walk and restaurants. Only complaint was that the shower did not regulate the water temp. Hot & cold alternated while taking a shower, a bit uncomfortably.
Bethany
Stayed 2 nights in Apr 2024
Response from Jesse Butler, Front Desk Supervisor on 1 May,2024
Good Afternoon Bethany,We are glad that the majority of your stay with our hotel was positive, however I wish we could have made it a perfect stay for you. Our hotel employs maintenance staff 24/7 that can go into your room to correct the water temperature issue. We are very sorry that you experienced this regardless, but if you come by Downtown San Antonio we hope you give us the opportunity to make it right and give you a perfect stay. Have a wonderful day!
The convenience to be a walking distance from the Alamo and quite a bit to see around. A lot of shopping, just enjoyable. Will definitely stay again at the Crockett if visiting San Antonio again!
Jose
Stayed 3 nights in Apr 2024
Response from Jesse Butler, Front Desk Supervisor on 1 May,2024
Good Afternoon Jose,We are very pleased to hear that you will consider us next time you visit San Antonio. We will continue to maintain or exceed our hotel's quality of excellence, so you can have just as good of a time if not better next time you are here. Have yourself a wonderful day!
$45 valet parking. If you’re going to go the cheap route in the river center parking garage be aware. Our car got our windows smashed in for an attempted burglary. They are not liable for anything that happens to your car either. Police didn’t even bother to come to the scene.
Response from Jesse Butler, Front Desk Supervisor on 4 May,2024
Good Evening Robert,We appreciate the positive review you left us, and agree that the area around our hotel is very nice. We hope you return and make your next visit absolutely perfect!
Response from Jesse Butler, Front Desk Supervisor on 1 May,2024
Afternoon Elizabeth,Thank you for taking the time to write this review. We're happy that your experience at our hotel met all of your expectations. We hope that you think about our using our hotel again next time you visit Downtown San Antonio!
Response from Jesse Butler, Front Desk Supervisor on 1 May,2024
Good Afternoon Celia,We are happy to hear that the room was up to your standards. Thank you for taking the time out of your day to write up a review about our hotel. We wish you a wonderful day, and hope to see you again in the near future!
Most definitely will return. Beautiful place and surrounded by stores restaurants and the mall right across the street.
Sandra Luz
Stayed 1 night in Apr 2024
Response from Jesse Butler, Front Desk Supervisor on 1 May,2024
Good Afternoon Sandra,Thank you for the great review. We are happy that your stay was great enough for you to plan on returning. Give us a call and we can absolutely help you set up your next reservation, have yourself a great day!
A nice size smaller hotel
Great location walkable to Riverwalk attractions and the Alamo
Hugh
Stayed 2 nights in Apr 2024
Response from Jesse Butler, Front Desk Supervisor on 24 Apr,2024
Good Afternoon,We are so thrilled to hear that you enjoyed your stay with us. The Crockett Hotel is definitely a great location for a comfortable stay, and just about every attraction in the heart of Downtown San Antonio is in a single direction from our hotel. We hope that our hotel is your choice for future stays, as there's so much more to explore.
We liked the valet parking - they were very polite and courteous. The room was very nice. The shower ran out of hot water too quick. Then we had cold water. Then the water would get too hot. The hotel staff was also polite and courteous. Thank you.
Connie
Stayed 2 nights in Apr 2024
Response from Jesse Butler, Front Desk Supervisor on 25 Apr,2024
Good Afternoon Connie,We are pleased that the majority of your stay was positive, however we sincerely apologize for the issue concerning the shower temperature fluctuations. The Crockett Hotel has an Engineering staff that works 24/7 around the clock that can assist with issues like this, and if not our Front Desk staff can see about finding you alternative rooms. We hope to see you again in the future so we can make this right by you, so you can have the perfect stay with us!
Response from Jesse Butler, Front Desk Supervisor on 25 Apr,2024
Good Afternoon Steve,Thank you for the review, and I apologize that you didn't have a perfect stay with us. Hopefully the next time you visit San Antonio you will allow us a chance to make it right by you, but regardless I wish you a wonderful day.
Response from Jesse Butler, Front Desk Supervisor on 25 Apr,2024
Good afternoon John,We very much appreciate the review you have left with us, and are happy that the majority of your stay was positive. Hopefully the next time you are in the area, we can make it right for you and give you the perfect stay with us. Have an excellent day!
Response from Jesse Butler, Front Desk Supervisor on 24 Apr,2024
Good Afternoon,Thank you so much for the glowing review. While our hotel is right next to the Alamo, we are also right next to the Riverwalk and so many other attractions within Downtown San Antonio. Enjoy your day and we look forward to hosting your next visit to San Antonio!
Response from Jesse Butler, Front Desk Supervisor on 24 Apr,2024
Afternoon Javier,We take your compliments to heart, as our staff takes pride in the beauty of our hotel. Our housekeeping staff absolutely appreciates the compliments and acknowledgement of their work to make The Crockett Hotel a well-maintained Historic Hotel. Have yourself a wonderful day!
8/10 Good
Denis
Travelled with partner
22 Apr,2024
Liked: Cleanliness, staff & service
Old property in need of upgrade.
Denis
Stayed 2 nights in Apr 2024
Response from Eduardo Front Desk Supervisor on 22 May,2024
Denis, Thank you for review and appreciate for the 4 out of 5 rating. Thank you for your business and feedback.
8/10 Good
Lyle, Hampton
22 Apr,2024
Liked: Property conditions & facilities
Nice staff but rooms not serviced daily.
Lyle
Stayed 3 nights in Apr 2024
Response from Jesse Butler, Front Desk Supervisor on 24 Apr,2024
Good Afternoon Lyle,Thank you for the compliment on our staff, and we are happy you enjoyed the majority of your stay. We apologize about our Room Cleaning policies, as they have changed back in 2020 in lieu of Health Safety Practices. We will work better to ensure that guests are informed that room cleaning services are available at check in, at no extra cost, on the day(s) you request as long as there aren't any guests in the room during the cleaning procedures. We hope you will stay with us in the future, have yourself a wonderful day!
Response from Jesse Butler, Front Desk Supervisor on 24 Apr,2024
Greetings Candace,We are glad you enjoyed your stay with us! Thank you for the nice review, as being a Historic Hotel is definitely the #1 feature of our hotel thanks to the great history our hotel is dedicated towards. We look forward to any future stays you have with us in Downtown San Antonio.
Response from Jesse Butler, Front Desk Supervisor on 24 Apr,2024
Howdy Hollis,Thank you for the great review, as we absolutely take pride in our staff. Especially our housekeeping staff as they are diligent in their work to maintain the clean state of our hotel. We hope to welcome your next visit to Downtown San Antonio!
6/10 Okay
kevinlynne
Travelled with partner
20 Apr,2024
Liked: Cleanliness, staff & service
Nice hotel, nothing spectacular.
kevinlynne
Stayed 2 nights in Mar 2024
Response from Patricia Santiago-Larios, Manager on 21 Apr,2024
KevinThank you for taking the time to share your feedback from your recent visit to the Crockett. It is our overriding goal to provide excellence in both service and accommodations in San Antonio. I shared your comments with our team. Thank you again and we look forward to welcoming you back in the not-too-distant future.
10/10 Excellent
Roger
19 Apr,2024
Liked: Amenities
Was not advised the valet parking would be nearly $50/day. Easentially making the stay exceed $200/day. Not out of line but should have been disclosed up front
Roger
Stayed 3 nights in Apr 2024
Response from Patricia Santiago-Larios, Manager on 21 Apr,2024
Dear Roger,Thank you for taking the time to share your feedback from your recent visit to the Crockett. I was disappointed to read of many concerns you had and, on behalf of all of us here, please accept my most sincere apologies.I believe much of your disappointment centered on the parking options and the costs. Please know that all full service downtown San Antonio hotels charge for parking, as do most downtown hotels in other Texas cities. Our valet parking fees are among the lowest in the city, where many of our competitors charge between 50 and 60 per night. The parking fees are noted on our website and on our confirmations.We would welcome the opportunity to win back your confidence and I am happy to visit with you personally. Thank you again and we hope to be of service in the future.
6/10 Okay
Christine Janet
17 Apr,2024
Liked: Cleanliness
Great location for The Alamo and Riverwalk. However, some things changed management-wise between when we booked, and when we arrived.
Christine Janet
Stayed 4 nights in Apr 2024
Response from Patricia Santiago-Larios, Manager on 21 Apr,2024
Christine JanetThank you for choosing the Historic Crockett Hotel, while visiting San Antonio, Tx. We are so glad you enjoyed the ease of accessibility to the rest of city. I was disappointed to read you had some management concerns, On behalf of all of us, please accept my most sincere apologies.We would welcome the opportunity to win back your confidence and I am happy to visit with you personally. Thank you again and we hope to be of service in the future.