Embassy Suites by Hilton San Rafael at Marin Center
8/10 Good
"Might have given 5 stars. Cleaning the room, they didn't replace the coffee pods, which stunk the next morning. Not a lot to do/restaurants, etc. in walking distance other than the hotel property."
"At check-in, we were informed that our reserved room was unavailable due to an engineering issue. We had booked a Signature 1 Bedroom with kitchen and dining area to celebrate a birthday, but the replacement room was far below what we reserved and did not meet our needs. We were offered a small resort credit and promised two things: 1) a birthday surprise would be sent to the room, and 2) we would be contacted the next day to move into our original room as soon as it became available.
We were also told that third-party bookings like Expedia are often the first to lose rooms during shortages, which made us feel like second-class guests. Unfortunately, neither promise was ever fulfilled. No birthday amenity arrived, and no one ever contacted us about changing rooms. Attempts to reach the front desk or concierge led only to voicemail or endless virtual assistant loops.
At checkout, we were told our reserved room never became available and were blamed for not following up ourselves. The guest services agent, while kind, stated that management approved a 25% nightly credit through Expedia. The next day Expedia confirmed they had received no such request and could not reach resort leadership.
The Meritage is a beautiful, well-maintained property, but the service, communication, and follow-through fell far short of basic hospitality expectations."
"Helpful and friendly staff and a great location. But some of the rooms are showing their age. The den with balcony is large but very dark in the bedroom, the toilet runs, the rainfall shower head doesn’t completely shut off when you switch to the hand held shower head, the hand held shower head is stuck leaving us unable to raise or lower it, one of the electric curtains is broken. Small stuff, but in adds up."
Yes, there are holiday rentals close to the most popular sights in San Antonio, or you can select a more secluded option if you're looking for a relaxing stay.
What can I see and do in San Antonio?
Explore the area and family-friendly sights such as Sonoma TrainTown Railroad, or get out into nature at a spot like Cornerstone Gardens. Phoenix Theater and Petaluma Village Premium Outlets are a couple of places you'll find in the wider area.
What are holiday rentals like in San Antonio?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in San Antonio. Holiday rentals offer amenities like kitchens and laundry facilities so you'll have everything you want. If you're concerned about a sanitised environment, holiday rentals can offer a sense of safety away from public hotel lifts and bustling concierge desks while still allowing you a great travel experience. You'll also have more space in a holiday rental than in a standard hotel, which is another reason why a holiday rental is an attractive option for family gatherings.
Go further with the Expedia app
Save on select hotels and earn double points when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
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