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Reviews of Americas Best Value Inn San Antonio Windcrest

2 out of 5
Americas Best Value Inn San Antonio Windcrest
9903 IH-35 North, San Antonio, TX

Reviews

5.8
Rating 10 - Excellent. 20 out of 96 reviews" "
Rating 8 - Good. 20 out of 96 reviews" "
Rating 6 - Okay. 13 out of 96 reviews" "
Rating 4 - Poor. 15 out of 96 reviews" "
Rating 2 - Terrible. 28 out of 96 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

4.4/10

Amenities

5.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

Noel

Business traveller
Disliked: Amenities
The room and room rate was reasonable for the San Antonio area. Check out was a problem because the manager was not on-site and the person checking me out did not know how to provide a zero-balance receipt. I actually stopped in another day to get a receipt and got no satisfaction because the same person was there with no manger around. I asked on three separate occasions to have the receipt sent to me via E-Mail and still haven't received a receipt after two weeks. Also, I had booked my room for two nights, but when I tried to get to the hotel on the second night, the Interstate service road on which the hotel is located was blocked for construction. I drove around for over three hours trying to get to the hotel because I had left belongings in the room from the first night's stay. I finally resorted to driving up the one-way service road in the wrong direction to get to the hotel. The hotel management had to know that access to the hotel would be blocked for that night, but I suspect that they failed to inform Expedia that the hotel would be inaccessible that night. .
Stayed 2 nights in Feb 2024

4/10 Poor

Allicen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the bedding was clean nor towels
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar,2024
We greatly appreciate your feedback. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to discuss your comments with our housekeeping team so that improvements can be made for the future. Thank you, and we hope you will give us another chance soon.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Stayed 1 night in Oct 2023

8/10 Good

Ernesto

Stayed 1 night in Jul 2023

6/10 Okay

Fred

Disliked: Cleanliness, property conditions & facilities
The refrigerator did not work I had food to store
Stayed 1 night in Jul 2023

4/10 Poor

AHMED

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked there is a fridge and the bed and mattress were good that'all, but there was no blanket just a thin bed cover which was burned by cigarettes. the hotel is lost in the middle of nowhere between a railway and a motorway, there nothing around to get some food, no restaurant, just a circle K at a gaz station one mile away and there is no coffee maker in the room.
Stayed 1 night in Apr 2023

10/10 Excellent

Kennedy

Stayed 1 night in Mar 2023

2/10 Terrible

Mega Bossmare

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest Hotel I have stayed at. The linens had burn holes. Towels terrible. It had roaches. I do not recommend anyone give this place money!!!
Stayed 2 nights in Mar 2023

2/10 Terrible

Jessica

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs do not go specially with your kids
Stayed 3 nights in Mar 2023

10/10 Excellent

Ashton

Stayed 1 night in Mar 2023

2/10 Terrible

John

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was a poorly taken care of property. We cold smell smoke even though we asked for non smoking. There was mold in restroom. Toilet seat was torn up. The handle to turn on and off the shower was broken. The door to the room had no saftey lock because it was broken. We saw roaches in the microwave. The Sheetrock in the restroom was coming apart from the top.
Stayed 1 night in Mar 2023

2/10 Terrible

Jordan

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Mar 2023

6/10 Okay

Scott

Disliked: Staff & service, property conditions & facilities
I called the front desk repeatedly and never got an answer. The lughts by the bed didn't work, and neither did the electric outlets. No plastic cups and no Kleenex.
Stayed 1 night in Feb 2023

4/10 Poor

Jesus

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not that clean
Stayed 1 night in Nov 2022

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

2/10 Terrible

Karon

Disliked: Staff & service, amenities, property conditions & facilities
The
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Dylan

Disliked: Cleanliness
Stayed 1 night in Jul 2022

2/10 Terrible

Vanessa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was dirty bed spreads and cigarette burns on the comforter. Bathroom door was broken and did not close. Floors were dirty, food under bed. People were outside near the green water pool smoking, they seem to inhabit the hotel. Broken window glass on the floor. We ended up not even staying the night because we felt unsafe.
Stayed 1 night in Jul 2022

2/10 Terrible

Cecilia

Stayed 1 night in Jun 2022

4/10 Poor

Enrique

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I liked the shampoo dispenser. I didnt like the dirty, bloody and cigarette burned sheets. I didnt like the fact the main lock was loose and the pillows were dirty yellow and flat. I had to use a shirt of my own as a pillow cover cause the pillow cases sucked. I felt dirty just staying there and went somewhere else to shower the tub was dirty. The bed itself though was nice but i had to use my own blanket that i had brought. This place is nothing like the pictures they use. I wouldn't recommend this place at all. Good thing we were just there for the 1 night.
Stayed 1 night in Jun 2022

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Allen

It fit my budget
Stayed 1 night in May 2022

4/10 Poor

Sonya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
Not clean. Hair all over the floor a shirt still hanging behind the door.. blood on the wall and something else spilled down the wall where trash can is. Non smoking room smelled of cigarette smoke (mainly restroom) i booked because it says guest laundry no laundry overall horrible stay
Stayed 1 night in Apr 2022

2/10 Terrible

Olamide

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

2/10 Terrible

Gisell

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty, dirty walls, the bed sheets were dirty with stains and some holes in the bedspread, even the white sheets looked dirty, dust on the floor.
Stayed 1 night in Mar 2022

2/10 Terrible

Antonio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

4/10 Poor

Bob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2021

8/10 Good

Edgar

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Eva

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there and the place had so many druggies outside and the pool looked a filth I didn’t even bother checking in sadly I had to pay more somewhere else
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Our room was definitely not worth the $115 we paid (for 3 adults). The motel looks nothing like the picture on the internet. The motel is very old and needs upkeep. The room was very small. The pool was so green you couldn't see even a few inches into the water. Obviously no one was swimming. Railroad tracks and trains run directly behind the motel. The room seemed reasonably clean, however, this is actually a low budget motel and should be priced and advertised as such.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty. I requested 2 ground level rooms because I am disabled and have a hard time with stairs, we were only able to get one on ground level. The morning receptionist yelled at me when I walked into the lobby saying that I wasn't allowed in n there. I had to use the window. Then was rude while I asked for my receipt.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
The only thing I liked was the soap dispensaries. The restroom door was broken. Literally off the hinges. Bedsheets were full of holes from cigarette burns. Railing outside room was very loose. Accident waiting to happen. Pool was absolutely green.
Stayed 1 night in Jul 2021

4/10 Poor

Diana

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was so hot air condition wouldn’t cool the room were so noisy couldn’t sleep
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property seemed newly renovated. My stay was comfortable and hotel staff friendly.
Stayed 1 night in Jul 2021

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Surprisingly comfortable!
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
property was clean, quiet and well lit.
Stayed 2 nights in Jul 2021

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and friendly staff!
Stayed 1 night in Jun 2021

8/10 Good

Homero

Travelled with family
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Ugliest room I have ever stayed
Stayed 1 night in Jun 2021

2/10 Terrible

Raul

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was giving to me a hour Late
Stayed 1 night in Jun 2021

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in May 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and quite.
Stayed 2 nights in Apr 2021

8/10 Good

Eric

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was clean room nice bed just the AC didn’t work
Stayed 1 night in Apr 2021

8/10 Good

Rigoberto

Liked: Cleanliness, property conditions & facilities, room comfort
The room was very clean and comfortable. Had all the amenities I needed.
Stayed 1 night in Apr 2021