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Aparthotel

Embassy Suites by Hilton San Antonio NW I-10

3.5 star property

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Photo gallery for Embassy Suites by Hilton San Antonio NW I-10

Bathroom

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Room options

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About the area

Map
7750 Briaridge Dr, San Antonio, TX, 78230

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Payment types at the property

Important information

Property is also known as

Embassy Suites NW
Embassy Suites NW Hotel San Antonio
Embassy Suites NW San Antonio
Embassy Suites San Antonio NW
Embassy Suites San Antonio NW Hotel
San Antonio Embassy Suites
Embassy Suites San Antonio
Embassy Suites NW Hotel
Embassy Suites San Antonio NW
Embassy Suites by Hilton San Antonio NW I 10
Embassy Suites by Hilton San Antonio NW I-10 Aparthotel
Embassy Suites by Hilton San Antonio NW I-10 San Antonio

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Embassy Suites by Hilton San Antonio NW I-10 Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 461 out of 1128 reviews
Rating 8 - Good. 273 out of 1128 reviews
Rating 6 - Okay. 157 out of 1128 reviews
Rating 4 - Poor. 126 out of 1128 reviews
Rating 2 - Terrible. 111 out of 1128 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great stay, easy relaxing time with the family, very family friendly
Stayed 3 nights in Jul 2022

8/10 Good

Derek

Liked: Amenities, property conditions & facilities, communication
Welcoming great vibes and nice staff. My number 1 go to when i visit San Antonio
Stayed 2 nights in Jul 2022

10/10 Excellent

Gwynn

Liked: Cleanliness, property conditions & facilities, communication
Love the size of the room! Breakfast was very very good!
Stayed 2 nights in Aug 2022

8/10 Good

claudia

Liked: Cleanliness, room comfort
Everything was good, breakfast, rooms, parking except staff not friendly at all.
Stayed 1 night in Sep 2022

8/10 Good

Carrie

Liked: Communication
Disliked: Cleanliness
The hotel staff was excellent! Our stay was fine. With that said this hotel is in need of serious updating and repair. Trash on the floor
Stayed 4 nights in Jun 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
The property is little old
Stayed 1 night in Jul 2022

8/10 Good

Richard

Liked: Cleanliness, room comfort, communication
Upon arrival was informed that the AC was having problems. We were allowed to go check the room to see if it was cool enough. We inspected room and it was fine. Cook to order breakfast was fantastic. Selection of other breakfast food was good for the kids.
Stayed 3 nights in Jul 2022

2/10 Terrible

kimberly

Disliked: Cleanliness, amenities, property conditions & facilities
Awful! Very unclean with roaches!
Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort

Very disappointed

Not even close to the pictures shown on internet.
Stayed 2 nights in Aug 2022

2/10 Terrible

Paula

Liked: Cleanliness, room comfort
Paid a ton for the weekend, and no security detail at night. Our truck and 3 others got broke into Saturday. Busted window, deactivated theft system, and now our horn doesn't work. They make enough money and should have security
Stayed 4 nights in Aug 2022

2/10 Terrible

Karen

Disliked: Communication
Air conditioning was out in some rooms and the Front Desk did not know which ones were affected, so customers had to go to the room and check it out for themselves. They did finally split us up into 2 rooms, but the check in took over an hour.
Stayed 4 nights in Jul 2022

4/10 Poor

Verified traveller

Disliked: Room comfort, communication
The spanish guy at the front desk asked me (the hotel customer) to go check on the room given if the room ac is working because some rooms have ac issue. Then asked to come back and tell him so he would finish the rest of the check in. Our ac room works producing cold air but it never shut off after I turn the temperature way up or I powered the thermostat off.
Stayed 1 night in Jul 2022

2/10 Terrible

Jazmine

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I’ve stayed at this property before and I was completely disappointed in my stay this time around. When we first got to our room it was as if we were in a sauna. Our room was muggy and very humid. We were informed by the manager that all the rooms were having AC issues. Which is absolutely absurd during this Texas heat. Even the portable AC unit provided didn’t blow out cold air. On top of not being comfortable in our own room, it was also dirty and smelled like marijuana.
Stayed 3 nights in Jul 2022

2/10 Terrible

Nadia

Disliked: Cleanliness, room comfort, communication

Horrible Dirty Experience

After a long day at SeaWorld my family and I didn’t know we were about to get hosed down by a fire hose in the shower. The water physically hurts. The restroom was super tiny and was soaked from ceiling to floor. The mildew inside there was insane, it creeped into the bedroom. Room was dirty towels were smelly curtains dusty and AC was rattling and loud in the vents. Front desk ignored us (phone kept ringing) there was 5 of us (mentioning on the reservation) There was 4 towels and no sheets for the pullout bed which was broken With metal pieces sticking out of the bed They put a restriction on the food at breakfast
Stayed 1 night in Jul 2022

8/10 Good

Cliff

Liked: Room comfort

Not the Best Embassy Suites

Embassy Suites has always been among our favorites; this one was also good but has some problems. They wouldn't allow us to check in at 1 pm unless we paid a $25 fee - tacky. We asked for the normal room cleaning and did not get it. And the elevator stuck, with the alarm buzzing and the door closed for a minute or two - had to jab buttons for a while until the door managed to re-open. And the hallways are not as clean as they should be. So a lot of minor problems, though still a great breakfast and generally good place.
Stayed 2 nights in Sep 2022

8/10 Good

Martina

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Sep 2022

8/10 Good

Charlette

Liked: Cleanliness, property conditions & facilities, communication
Stayed 1 night in Aug 2022

10/10 Excellent

Lizbeth

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 2 nights in Aug 2022

8/10 Good

Alexis

Stayed 2 nights in Aug 2022

8/10 Good

Jack

Liked: Room comfort, communication
Stayed 1 night in Aug 2022

10/10 Excellent

Julia

Liked: Communication
Stayed 2 nights in Aug 2022

8/10 Good

Lizette

Liked: Amenities, communication
Mucha humedad en el cuarto que hasta la alfombra se sentía mojada.
Stayed 3 nights in Aug 2022

6/10 Okay

D-Ann

No ty

Old, musty smelling. Ice machine broken on my floor. Embassy Suites is normally a very nice place to stay. This one was gross.
Stayed 2 nights in Aug 2022

2/10 Terrible

Justin

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Ryan

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Jul 2022