Free daily on-the-go breakfast

Reviews of Super 8 by Wyndham San Antonio/Fiesta

2 out of 5
Super 8 by Wyndham San Antonio/Fiesta
5319 Casa Bella Street, San Antonio, TX

Reviews

5.8
Rating 10 - Excellent. 165 out of 1000 reviews" "
Rating 8 - Good. 196 out of 1000 reviews" "
Rating 6 - Okay. 205 out of 1000 reviews" "
Rating 4 - Poor. 181 out of 1000 reviews" "
Rating 2 - Terrible. 253 out of 1000 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ricky

Liked: Cleanliness, amenities
Awesome
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 11 May,2024
Dear Ricky,We are overjoyed to hear that your stay at our hotel was fantastic. Our only goal is to consistently provide our visitors with the finest service possible. Your words are converted into recognition, which surely motivates us to work hard to attain it. eager for your next visit with us!Sincerely, Hotel Manager

2/10 Terrible

Sarah

Disliked: Staff & service
There’s not actually breakfast as promoted. Asked for some towels since they didn’t switch them out which wasn’t a big issue, but I asked if it was ok if I could get an extra towel ( there’s only 3 body towels in the room) since there was 5 of us, and the lady at the desk looked at me like I had just asked the most out of line question. I said it was just a question, and if it wasn’t a bother I’d appreciate it, but nope, she didn’t give me the extra towel, just the 3. 👎👎👎 terrible customer service in my opinion.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 22 Apr,2024
Dear Sarah,We apologize for the disappointment you experienced during your stay. Providing a satisfying experience for our guests is our utmost priority, and we regret that we fell short of meeting your expectations regarding breakfast availability and customer service. We will address these concerns with our team to ensure improvements are made. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Sincerely, Hotel Manager

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr,2024
Dear Alicia,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay. If there's anything specific you loved about your visit or any suggestions you have for us, we'd love to hear them. We hope to have the pleasure of welcoming you back again soon for another outstanding stay!Sincerely, Hotel Manager

8/10 Good

Justin E

Liked: Staff & service
Need to clean corridor and stairs carpet. Seems like they are renovating.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr,2024
Dear Justin E,Thank you for your feedback. We apologize for any inconvenience caused by the condition of the corridor and stairs carpet during your stay. We appreciate your understanding regarding our renovation efforts. Your comments will be shared with our team to ensure that cleanliness standards are upheld throughout the property. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 12 Apr,2024
Dear Robert,We're sorry to learn that your stay did not meet your expectations. Your feedback is valuable, and we apologize for any shortcomings you experienced during your time with us. We'll use your comments to improve our services and facilities for future guests. If you'd like to discuss your concerns further, please don't hesitate to reach out.Sincerely, Hotel Manager

2/10 Terrible

Gregory, La Mesa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I guess "8" is a fair score out of 100 for this facility. There were so many issues with this property that creating a list is best. * Sewage leak on first floor moved some people to the second * Front desk person had bad BO when I arrived * Tile loose on the bathroom floor * Fiberglass in shower was not solidly mounted at the base causing it to creak and move * TV mount left on the wall with no TV on it * Homeless person drinking beers out front each night * Original carpet in staircases was nearly worn through and "dirty" * Food remains left in the staircase all 3 nights I was there * My key did not work on day 2 and had to get it reprogrammed * The coffee lid did not fit the cup causing hot coffee to spill in my rental car * The toilet in the room was not level because of the terrible tile job * The receptacle near the sink was placed precariously, causing them to have to trim the face place on it to fit better * The sheets and blanket were washed so many times they felt more like shop rags * The phone system had no option for a wake up call **** I could keep going...
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 10 Apr,2024
Dear Gregory,We deeply regret the inconveniences you encountered during your stay, and we sincerely apologize for any disruptions to your experience. Your satisfaction is of the utmost importance to us, and we truly appreciate your feedback. Rest assured that we will thoroughly investigate each issue you have brought to our attention. Our team is committed to taking the necessary actions to address these concerns and ensure that they do not occur in the future. We kindly request your understanding and reconsideration to visit us again. We value your patronage and would love the opportunity to provide you with a much-improved stay that reflects the high standards we strive for. Once again, we apologize for any shortcomings and assure you that your comments have been taken to heart. Thank you for bringing these matters to our attention, as they help us continually improve and enhance the experiences of our valued guests. We look forward to the possibility of welcoming you back and providing you with an exceptional stay.Sincerely, Hotel Manager

10/10 Excellent

Vanessa

Stayed 1 night in Apr 2024
Response from Hotel Manager on 25 Apr,2024
Dear Vanessa,Greetings! Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your perfect rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely, Hotel Manager

2/10 Terrible

Jasmine, SAN Angelo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not provided as promised. Customer service was terrible
Stayed 5 nights in Mar 2024
Response from Hotel Manager on 3 Apr,2024
Dear Jasmine,I want to personally apologize for the experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and address them effectively. Looking forward to seeing you back again.Sincerely, Hotel Manager

4/10 Poor

Johanna

Liked: Cleanliness
Disliked: Property conditions & facilities
The room had a strong musty smell. Dirty stained carpet. We got a non-smoking room that smelled of cigarette smoke.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr,2024
Dear Johanna,We apologize for the unpleasant experience you had during your stay. It's disheartening to hear about the strong musty smell, dirty stained carpet, and cigarette smoke odor in your non-smoking room. This falls far below our standards of cleanliness and comfort. Please rest assured that we take your feedback seriously and will address these issues promptly with our housekeeping and maintenance teams. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future. If you choose to stay with us again, please don't hesitate to reach out to our front desk team immediately so we can address any concerns right away.Sincerely, Hotel Manager

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 22 Mar,2024
Dear Geoffrey,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Bobby

Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Apr,2024
Dear Bobby,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 8 Mar,2024
Dear Sharon,Thank you for your rating. We're glad to hear that your overall experience was positive. If there's anything specific that we can improve upon to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager

4/10 Poor

Gustavo

Business traveller
Disliked: Staff & service
In the ad, they say that include breakfast but is not true, so you can find another at the same price with breakfast included. They show in the photos like is breafast but not, maybe is to get more clients
Stayed 5 nights in Feb 2024
Response from Hotel Manager on 15 Feb,2024
Dear Gustavo,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations as mentioned. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager

2/10 Terrible

Ricky

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel was very dirty, room smelled like nothing but cigarette, comforter had a hole in it, carpet looked like it hadn't been vacuumed in a couple of years, restroom was even worse. would not recommend this hotel by any means.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 6 Feb,2024
Dear Ricky,We're truly sorry to learn about your unpleasant experience during your recent stay with us. Your feedback is concerning, and we apologize for failing to meet your expectations. Rest assured, we take cleanliness and guest comfort seriously, and we'll be addressing these issues promptly. Thank you for bringing them to our attention, and we sincerely apologize for any inconvenience caused.Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing worked as in ice machine and everything was out of service… and it looked like it’s been out of service for a good while and doesn’t look like it’s getting fixed anytime soon
Stayed 1 night in Jan 2024
Response from Hotel Manager on 30 Jan,2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. We understand the importance of essential services like the ice machine and regret they were out of order. Our team is actively addressing these issues to ensure a better experience for our guests. We appreciate your patience and understanding.Sincerely, Hotel Manager

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan,2024
Dear Joshua,Thank you for the perfect 10 out of 10 rating! We're thrilled to have met or exceeded your expectations. If there's anything specific you loved about your stay, or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another outstanding experience!Sincerely, Hotel Manager

2/10 Terrible

Lorenda

Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan,2024
Dear Lorenda,Thank you for choosing our property for your stay, although we are disappointed to see that you have rated us with only one star. We apologize for any difficulties you may have encountered during your stay and we are committed to making sure that you have a pleasant experience. We would greatly appreciate your feedback so that we can identify and address any areas in which we fell short of your expectations. Our main priority is to ensure that you are completely satisfied and we hope that you consider staying with us again in the future. Sincerely, Hotel Manager

6/10 Okay

Liz

Disliked: Cleanliness, amenities
Convenient location lots of restaurants and shops nearby. Nice hot shower bed okay. It could use a good deep clean like window sills, baseboards, more attention to cleanliness and it could be a great economy hotel.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec,2023
Dear Liz,Thank you for taking the time to share your thoughts with us. We're pleased to hear that our convenient location and amenities met your expectations. Your feedback about cleanliness is valuable, and we appreciate your input. We'll address the areas you mentioned to ensure a more thorough cleaning for future guests. We hope to welcome you back and provide an even better experience.Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The lady of the fron desk was very unhappy and badly faced.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 18 Dec,2023
Dear Guest,We sincerely apologize for any negative impression left by our front desk service. Providing a warm and welcoming experience is a top priority, and we regret falling short of your expectations. Your feedback is invaluable, and we will address this issue with our team to ensure a more positive experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

6/10 Okay

David

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 12 Dec,2023
Dear David,Thank you for taking the time to give us your feedback on your stay with us. Thank you for the 6 out of 10 stars. I hope you will give us another chance in the future next time you are passing through our area so we can turn that 6 into a 10.Sincerely, Hotel Manager

6/10 Okay

Raul

Stayed 1 night in Nov 2023
Response from Hotel Manager on 8 Dec,2023
Dear Raul,Thank you for sharing your rating. We value your feedback and are committed to improving. If there were specific areas where we fell short, please let us know so we can address them. We appreciate your stay and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Quentin

Awesome gorgeous front desk lady Monica however needed towels for my room
Stayed 1 night in Nov 2023
Response from Hotel Manager on 18 Nov,2023
Dear Quentin,Thank you for your positive feedback! We're thrilled to hear that Monica at the front desk made your experience awesome and enjoyable. We apologize for any inconvenience regarding the towels for your room. Your feedback is valuable, and we'll address this promptly to ensure a seamless experience for future guests. We appreciate your understanding and hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Terrible

Jenny

Stayed 1 night in Sep 2023
Response from Hotel Manager on 25 Oct,2023
Dear Jenny,Thank you for your stay. I’m so sorry to hear that you were disappointed with your experience. We’re normally known for our exceptional attention to detail and regret that we missed the mark. If you give us a chance, we are intent on making this right, and hope you will allow us to speak with you to discuss the situation.Sincerely,Hotel Manager

8/10 Good

Christopher

Stayed 2 nights in Oct 2023
Response from Hotel Manager on 23 Oct,2023
Dear Christopher,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Vanessa

Nice stsy
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 21 Oct,2023
Dear Vanessa,Thank you for the kind words! We're delighted to hear that you had a nice stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If you have any suggestions for improvement, please feel free to share.Sincerely,Hotel Manager

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was the worst hotel we've ever stayed at. The room has one broken floor lamp and one broken desk chair, bugs on the floor and the floor was dirty. Generally in terrible shape. They advertised a "To Go" breakfast, but there was nothing but coffee and the juice machine only had water and cranberry juice. The snack machine was empty. One customer said his room was so dirty he and his wife could not stay there, but the hotel would NOT give back their money. Disgraceful place!!!
Stayed 1 night in Oct 2023
Response from Hotel Manager on 18 Oct,2023
Dear James, I am very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely,Hotel Manager

2/10 Terrible

Alma

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty carpet! Tv did not work! Dirty restrooms. Lots of grasshoppers in the room dead! Room looked like it wasn’t dusted in days! Shower curtain was super old and falling apart! Overall filthy rooms!
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 16 Oct,2023
Dear Alma,We sincerely apologize for the disappointing experience you had during your stay. This is far from the level of cleanliness and comfort we aim to provide to our guests. Your feedback is taken seriously, and we will be addressing these issues immediately to ensure a more pleasant stay for future guests. We understand that your experience was unsatisfactory, and we regret that it did not meet your expectations. Please know that this does not reflect our usual standards, and we appreciate your input as it helps us improve. We hope you might consider giving us another opportunity to provide you with a much more pleasant stay in the future.Sincerely,Hotel Manager

6/10 Okay

Edward

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was said that breakfast was offered. they said they do not do breakfast, yet there was the marque that stated breakfast is available. very disappointed. bathroom too small, had lots of dead crickets
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 10 Oct,2023
Dear Edward,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will investigate and consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely,Hotel Manager

4/10 Poor

Cynthia

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice place but over run with roaches. Given a can of roach spray. We did not stay overnight.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 30 Sept,2023
Dear Cynthia,We sincerely appreciate you sharing your experience with us. I want to extend my apologies for any disappointment you encountered during your stay. Our team will thoroughly investigate your concerns and take all necessary actions to improve the quality of our services and ensure a more enjoyable experience for our guests moving forward. We genuinely hope you'll consider giving us another opportunity to host you in the near future. Your satisfaction is our priority, and we look forward to welcoming you back soon.Sincerely,Hotel Manager

6/10 Okay

Alejandro

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 11 Oct,2023
Dear Alejandro,Thank you for your review and rating of 3 out of 5. We'd love to hear more about what we can do to improve our hotel service, so that it will earn a higher score next time. We appreciate your feedback and hope you'll visit us again soon.Sincerely,Hotel Manager

2/10 Terrible

Isaiah

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotel Manager on 28 Oct,2023
Dear Isaiah,We're sorry to see that your experience fell below expectations. Your feedback is valuable to us, and we would greatly appreciate more details about your stay to address the issues that impacted your visit. We're committed to providing a better experience, and we hope for the opportunity to make things right during your next visit.Sincerely,Hotel Manager

4/10 Poor

Miguel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst Super 8 compared to other Super 8
The place was dirty , we found hair in the shower and on the pillows, I know its not a 5 star hotel but I've been in other super 8 and they have been waaaayyy better than this one.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 6 Sept,2023
Dear Miguel,Thank you for your feedback! We are sorry everything about your stay did not reach up to our full potential. We have taken note of the comment mentioned and hope that any future stay with us reaches above your expectations. We will be excited to welcome you back again soon.Sincerely,Hotel Manager

8/10 Good

MAMUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotel Manager on 22 Aug,2023
Dear MAMUN,Thank you for your exceptional 8-star rating! We are thrilled to know that you had such a wonderful experience during your stay with us. Your high rating is greatly appreciated and serves as a testament to our commitment to providing exceptional service. We look forward to welcoming you back for another remarkable stay in the future.Sincerely,Hotel Manager

4/10 Poor

Esteban

Stayed 2 nights in Aug 2023
Response from Hotel Manager on 22 Aug,2023
Dear Esteban,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager

4/10 Poor

Xihao

Business traveller
It says "breakfast included" on Expedia's listing but was told that no breakfast is offered.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 31 Aug,2023
Dear Xihao,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will investigate and consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely,Hotel Manager

4/10 Poor

Edward

Travelled with family, Travelled with family and small children
Disliked: Amenities
Terrible service and not very clean. Would not stay again.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 11 Aug,2023
Dear Edward,We apologize for the inconvenience you experienced during your stay. Providing excellent service and a clean environment are our top priorities, and we're disappointed to have fallen short of your expectations. Your feedback is valuable to us, and we'll use it to make improvements. We hope you'll reconsider and give us another chance in the future to provide you with a better experience.Sincerely,Hotel Manager

2/10 Terrible

Roberto

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Smell, not Family friendly.
The hotel was dirty overall (Lobby, Hall, not to mention the room and bathroom). Smells very bad like fungus/humidity. There was hair in the shower, the AC smelled bad and had a loud sound.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 1 Aug,2023
Dear Roberto,Thank you for sharing your feedback. We apologize for the negative experience you had during your stay. Providing a clean and pleasant environment for our guests is crucial to us, and we regret that we fell short of your expectations. We take your comments seriously and will address the issues with the cleanliness, smell, and AC in the room to ensure a more enjoyable experience for our guests in the future. We understand your concerns about the smell and lack of family-friendliness, and we'll use your comments to continually improve our services and facilities. Thank you for choosing our hotel, and we apologize for any inconvenience caused. Your feedback helps us continuously enhance our services. We hope you might consider giving us another chance in the future to provide you with an improved and more comfortable stay.Sincerely,Hotel Manager

4/10 Poor

Gabriel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
Phone in room didn't work. Lamp in corner didn't work because the cord was cut. Daily maid service was not provided. Floor in room and bathroom was warped. Room too small for king bed. Coffee maker real old and filthy. Refrigerator was not level and fell forward when opened. Initial clerk had no customer service acumen (very rude).
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 24 Jul,2023
Dear Gabriel, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.

8/10 Good

Gary

Stayed 2 nights in Jul 2023
Response from Hotel Manager on 13 Aug,2023
Dear Gary,We appreciate your 4-star rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely,Hotel Manager

6/10 Okay

Esteban

Travelled with family
Liked: Cleanliness, staff & service
Hotel was not bad for the price. BUT the hallway smelled of cigarettes and marijuana. Also there was no hand soap or any toiletries what so ever in the room. Towels were discolored but smelled clean and there was no wash clothes. If it wasn’t for the price I’d probably give a lower rating.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 24 Jul,2023
Dear Esteban,I am sorry to learn about all the inconvenience you had to endure. Our sincere apologies. We care about your experience and I realize no words can change your feelings of disappointment or the inconveniences you experienced. We have taken serious note of your observations. The entire points will be investigated to take appropriate actions. You will have a nice stay next time. Request your understanding.Sincerely,Hotel Manager.

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The air conditioning at this property was not working which made the whole place uncomfortable. The room we stayed in was infested with roaches.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 17 Jul,2023
Dear Christopher,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfortof our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away you don’t want to wake up with insect bites. Two out of three rooms multiple people woke up with insect bites. This hotel shouldn’t be open. This is worst than a third world country hotel and management should do something about it. Come on we are in the USA this shouldn’t be permitted. Stay away there’s many other hotels around this one. I hate I put my family through this. Spread the word about this hotel and be safe stay away from this place.
Stayed 3 nights in Jul 2023
Response from Hotel Manager on 7 Jul,2023
Dear Gabriel,We sincerely apologize for the negative experience you encountered during your stay. Ensuring the comfort and well-being of our guests is of utmost importance to us, and we take reports of insect bites very seriously. Our team is conducting a thorough investigation and working diligently to address and resolve any pest-related issues. We understand your frustration and disappointment, and we deeply regret any inconvenience caused. Please be assured that we are taking immediate action to rectify the situation. We appreciate your feedback and will use it to improve our services. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

8/10 Good

Joy

Stayed 1 night in Jul 2023
Response from Hotel Manager on 26 Jul,2023
Dear Joy,Thank you for the excellent feedback and rating. We strive to provide our guests with the best possible experience during their stay, and your feedback is a source of motivation for our team. We hope to have the pleasure of welcoming you back in the future for another memorable stay.Warm regards,Hotel Manager

2/10 Terrible

Rudy

Business traveller
Disliked: Staff & service, property conditions & facilities
They charge $50 fee. But hold it for 3 days after you check out. Some people don't have that money. So be aware that you have to have $50 in cash or credit card debit. There was dirty. I don't think they served breakfast. The light in the pool was out. The light was on the significant pool.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 3 Jul,2023
Dear Rudy,I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.

2/10 Terrible

perfecto

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experiencia, hotel sucio muy sucio. Hay hormigas y cucarachas en el lugar. El almuerzo que ofrecen es un cupcake y café. No vuelvo jamás. En las habitaciones cercanas gente fumando a pesar de que pedí un cuarto libre de humo.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 27 Jun,2023
Dear Perfecto,Thank you for taking the time to give us your experience. Please accept our sincere apologies on the experience that you had while staying at our property. While we never like to hear that a guest had a bad experience we are always receptive to feedback. We will review your comments with our management team to find areas of opportunity. While you mention you will not stay again, we hope you would so we can leave you with a more positive lasting impression. Sincerely,Hotel Manager

4/10 Poor

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissapointing!!!!
This hotel, was very dirty. Their breakfast was only. Micro mini muffin. I stay 3 days-2 nights, and their was no house keeping at all..
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 27 Jun,2023
Dear Cynthia,We are sorry to hear that your stay was unsatisfactory. We would like to apologize for the quality of the breakfast and housekeeping service you received from us during your stay. We have taken steps to improve and will ensure that our staff adhere to our standards of service. We hope that you will consider us for your future accommodation needs. Your feedback is highly valued and taken seriously. Once again, we apologize for any inconvenience this may have caused.Sincerely,Hotel Manager

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were a party of four, which was known pre check in, and there was one towel, no free breakfast as advertised, and the room was dirty. Just a very unpleasant stay.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 23 Jun,2023
Dear James,Thank you for your feedback. I have taken note of your comments and have shared these with our team for review. My apologies for the inconveniences howsoever. All required steps are being initiated to ensure that these are resolved to the optimum standards. Despite your disappointment, we hope you will return to stay with us again. Request your understanding and future consideration for visit.Sincerely,Hotel Manager

6/10 Okay

Mario

Stayed 1 night in Jun 2023
Response from Hotel Manager on 19 Jun,2023
Dear Mario,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

4/10 Poor

Thomas

Disliked: Cleanliness, property conditions & facilities
Looks very worn, tired looking. A/C was not working in public areas. Outside doors did not securely lock. Breakfast was limited amount of mini muffins, coffee, 1 type of juice.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 16 Jun,2023
Dear Thomas,Thank you for taking the time to leave a review of your recent stay. We apologize for the condition of the property during your stay and for the issue with the A/C in the public areas. We understand that it can be frustrating when the property isn't up to your expectations. Regarding the outside doors, we are pleased to inform you that our security team has addressed the issue and the doors now securely lock. In regards to breakfast, we apologize that we did not provide the variety you were expecting and we will review our offerings to ensure that they are more varied for the future. We appreciate your feedback and your business, and we are sorry that we did not meet your expectations. We hope you will consider giving us another chance to provide you with an enjoyable stay the next time you're in the area.Sincerely,Hotel Manager

6/10 Okay

000

Travelled with family
Liked: Staff & service
First time staying there, was on a vacation day with family. Property was ok, room was ok needs little update.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 16 Jun,2023
Dear Guest,Thank you for your review of our hotel. We apologize that you found the property and room to be in need of an update and understand your disappointment. Our goal is to ensure that each guest has a pleasant and enjoyable experience at our hotel. We have noted your comments and passed them along to our management team to use for improvements in the future. We hope that you will consider giving us another chance the next time your travels bring you to the area. Sincerely,Hotel Manager