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Reviews of Hilton Garden Inn San Bernardino

3 out of 5
Hilton Garden Inn San Bernardino
1755 S Waterman Ave, San Bernardino, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 616 out of 1001 reviews" "
Rating 8 - Good. 213 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Travelled with family, Travelled with family and small children
Liked: Staff & service
N/A
Stayed 1 night in May 2024

10/10 Excellent

Cher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was nice and peaceful even though it was next to a major road. The property was clean and there was plenty of parking.
Stayed 1 night in May 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, but at 4am we were woken up by the fire alarm. There was no fire. It’s great that their alarm works, but I like to be asleep at 4am. They had a technical problem at the time that caused the alarm to malfunction and I get that sometimes stuff happens, still waking up at 4am is not something that I ever want to do when I am trying to get some sleep.
Stayed 2 nights in Apr 2024
Response from Scott on 11 May,2024
We do apologize about the fire alarm, it is truly something that we never want to happen.

10/10 Excellent

Harold, El Cajon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay, but not a great deal as charged for everything
Stayed 1 night in Apr 2024
Response from Kevin_ Front Desk on 8 May,2024
Thank you for your time and feedback.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldve been good if front desk reminded me checkout was at noon not 11am lol but good hotel
Stayed 1 night in Apr 2024
Response from Kevin_ Front Desk on 8 May,2024
We apologize for the inconvenience, thank you for your time and feedback. We are glad to hear we met your expectations. Looking forward to seeing you again.

2/10 Terrible

ELIZABETE, SACRAMENTO

Disliked: Staff & service
Denied my son check in and just couldn’t care less about leaving him out on the street at night. Even though the reservation was in his name.
Stayed 1 night in Apr 2024
Response from Kevin_ Front Desk on 30 Apr,2024
We sincerely apologize for the for the inconvenience, unfortunately we are unable to check-in anyone under the age of 21. If you have any questions or concerns, please reach out to us at 909-806-4040.

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to check in and out. The parking was nice and close to the property. I saw lots of people cleaning all around the hotel, I liked that a lot. Friendly staff over the hotel.
Stayed 1 night in Apr 2024
Response from Kevin_ Front Desk on 30 Apr,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

MARK J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kevin_ Front Desk on 30 Apr,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

angelina

Stayed 1 night in Apr 2024

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
All great
Stayed 2 nights in Apr 2024
Response from Kevin_ Front Desk on 30 Apr,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Alfredo

Stayed 1 night in Apr 2024

10/10 Excellent

Ester

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No free water
Stayed 1 night in Apr 2024
Response from Kevin_ Front Desk on 30 Apr,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Rico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Breakfast! Coffee!! Nice!!
Stayed 2 nights in Apr 2024
Response from Kevin_ Front Desk on 30 Apr,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Ntaiya

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!! My husband and I always stay here
Stayed 1 night in Apr 2024
Response from Kevin_ Front Desk on 30 Apr,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 1 night in Apr 2024
Response from Kevin_ Front Desk on 30 Apr,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made me feel at home and appreciated
Stayed 3 nights in Apr 2024
Response from Kevin_ Front Desk on 30 Apr,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Rita J

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and comfortable. In room amenities were nice (iron and board, shampoo, body wash, lotion). Dining options (on property or off) was a plus.
Stayed 2 nights in Mar 2024
Response from Rebecca, Operations Manager on 4 Apr,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's comfortability and amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter!

8/10 Good

Patricia, Las Vegas

Travelled with family
Liked: Staff & service, amenities
The staff was kind and professional
Stayed 4 nights in Mar 2024
Response from Rebecca, Operations Manager on 3 Apr,2024
Thank you for taking a moment to share your experience. I am happy to hear that our staff was able to provide good customer service! We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
I was greeted very rudely along with rude dining. I was very hesitant to approach the conflict as I did not want my stay to be worse, I also came across roaches in my room. I spoke with management about all the issues with my stay
Stayed 1 night in Mar 2024
Response from Shari on 26 Mar,2024
Good morning Christina,Thank you for your review. We are very sorry about the issues that you experienced during your stay. We have changed our Pest Control to ensure our guests do not experience this issue in the future.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay
Stayed 1 night in Feb 2024
Response from Shari on 22 Mar,2024
Thank you Sergio for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice.
Stayed 1 night in Mar 2024
Response from Shari on 22 Mar,2024
Thank you Anthony for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

8/10 Good

Lucinda

Stayed 1 night in Mar 2024
Response from Kevin_ Front Desk on 30 Apr,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely hotel with impeccable staff...there was a collegiate event going on, so it could have been a little more quiet late at night and early in the morning, but we were pleased overall.
Stayed 3 nights in Mar 2024
Response from Rebecca, Operations Manager on 20 Mar,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 Excellent

vanesa

Stayed 1 night in Mar 2024
Response from Rebecca, Operations Manager on 3 Apr,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Tomas

Travelled with partner
Great staff, very professional and customer oriented.
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 20 Mar,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 Excellent

Amro

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 17 Mar,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter and hope to see you again, soon!

10/10 Excellent

Leandrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the stay
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 26 Feb,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Denise

Stayed 1 night in Feb 2024
Response from Shari on 22 Mar,2024
Thank you Denise for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 26 Feb,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

4/10 Poor

Jimmy

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Not enough parking. Sheets smell old. Room need air freshener.
Stayed 1 night in Feb 2024
Response from Shari on 20 Feb,2024
Thank you for your review. We do apologize that we do not have enough parking, our parking lot has enough spots for every room to have 1 vehicle. We will check to to make sure our dryer baars are working to ensure fresh smelling sheets.

8/10 Good

John

Stayed 1 night in Feb 2024
Response from Shari on 22 Mar,2024
Thank you John for giving us a 4 out of 5! We appreciate you and hope to see you again soon!

10/10 Excellent

Mahdi

Stayed 3 nights in Feb 2024
Response from Shari on 22 Mar,2024
Thank you Mahdi for giving us a 5 out of 5! We appreciate you and hope to see you again soon!

6/10 Okay

Bingheng

Travelled with family
Liked: Cleanliness, staff & service
The air conditioner is very noisy during my sleep, I have to turn it off.
Stayed 1 night in Feb 2024
Response from Shari on 13 Feb,2024
We are so sorry to hear that your Air Conditioner was noisy. We will definitely have our Maintenance team make sure all air conditioners are running properly.We hope to see you on your next trip to San Bernardino

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Shari on 13 Feb,2024
Thank you Jessica for giving the Hilton Garden Inn San Bernardino 4 out of 5!We hope to see you again soon!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay thank you staff were great all we go back to this place every time we visit san Bernardino
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 12 Feb,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean room. Personal very friendly. We tried their very affordable breakfast and we loved it. They have a small breakfast buffet and also continental until 11 am which is amazing and very affordable.
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 12 Feb,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Shari on 13 Feb,2024
Thank you Randy for giving the Hilton Garden Inn San Bernardino 8 out of 10!We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Second time staying here, and I honestly had forgotten how nice it was. From the bar that has happy hour, to the cleanliness of the whole building from the moment you step in. The whirlpool spa tub is spacious and well worth it if you’re looking to relax. Definitely recommend the location.
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 12 Feb,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Xochitl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 12 Feb,2024
General Thank youThank you for taking a moment to share your experience. I am happy to hear you found the staff's customer service to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Michelle

Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 5 Feb,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Rebecca, Operations Manager on 5 Feb,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Maria, Pico Rivera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The brunch was delicious for $14.99.
Stayed 1 night in Jan 2024
Response from Rebecca, Operations Manager on 26 Jan,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel's breakfast to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rebecca, Operations Manager on 16 Jan,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Rebecca, Operations Manager on 16 Jan,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rebecca, Operations Manager on 13 Jan,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

8/10 Good

Hui Y

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rebecca, Operations Manager on 13 Jan,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Denise

Stayed 1 night in Dec 2023
Response from Rebecca, Operations Manager on 5 Feb,2024
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

6/10 Okay

john

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Shari on 8 Dec,2023
Thank you for your feedback John. I am sorry we did not meet your expectations.Our staff will work really hard to ensure your next stay is a 10.

10/10 Excellent

Cesar

Stayed 1 night in Dec 2023
Response from Rebecca, Operations Manager on 5 Dec,2023
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and its amenities to your liking. We look forward to welcoming you back in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.