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Reviews of TownePlace Suites by Marriott San Bernardino Loma Linda

2.5 out of 5
TownePlace Suites by Marriott San Bernardino Loma Linda
10336 Richardson Street, Loma Linda, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 245 out of 372 reviews" "
Rating 8 - Good. 76 out of 372 reviews" "
Rating 6 - Okay. 18 out of 372 reviews" "
Rating 4 - Poor. 12 out of 372 reviews" "
Rating 2 - Terrible. 21 out of 372 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yajaira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall great. Just wish they had a microwave.
Stayed 2 nights in Apr 2024

10/10 Excellent

Yajaira

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Shower needs an extra shower sliding door so that the water won’t come out. TV has terrible terrible quality, TV looks purple.
Stayed 1 night in Apr 2024

2/10 Terrible

Jing

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr,2024
We are so sorry that you did not enjoy your stay. We hope we can give you a better experience if you ever stay with us again.

10/10 Excellent

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and rooms are clean. Close to Loma Linda hospital which is great for family that needs a quiet retreat from spending a long day at the hospital.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Apr,2024
Thank you so much for staying with us and for sharing your feedback. We hope to see you again soon.

8/10 Good

Jillane Mae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooma that we stated in smell like weed.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Apr,2024
Thank you for sharing your comments with us. We apologize that the room did not smell fresh. We are a 100% smoke free property and will be sure that we have that room deep cleaned.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 13 Feb,2024
Thank you for sharing your feedback.

10/10 Excellent

Marie Haydee

Stayed 3 nights in Dec 2023
Response from General Manager on 13 Feb,2024
Thank you for your review!

2/10 Terrible

Jamie

Stayed 1 night in Dec 2023
Response from General Manager on 13 Feb,2024
Thank you for sharing your review with us. We are so sorry to hear that you did not enjoy your stay. We hope to provide a better experience when you come back.

10/10 Excellent

kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Diana T and Cassandra were extremely professional and friendly. Definitely gave a warm welcome and smiles. Great introduction. Only criticism is the stairwell smelled like vomit. But room was nice

10/10 Excellent

Mohamed, Bakersfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, specious room, friendly staff and nice location.
Stayed 2 nights in Nov 2023
Response from General Manager on 27 Nov,2023
Thank you so much for your review! We appreciate your kind words and hope to see you again soon.

10/10 Excellent

Timothy

Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov,2023
Thank you for the 5 out of 5 rating!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 27 Nov,2023
Thank you for the 5 out of 5 rating!

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was the most uncomfortable thing I have ever slept on, it would’ve been more comfortable to sleep on the floor than on that bed. My fiancé and I couldn’t sleep so we decided we were better off leaving at 4:00 am than stay there any longer
Stayed 1 night in Oct 2023
Response from General Manager on 27 Nov,2023
Thank you for sharing your feedback with us. We are disappointed that your stay was uncomfortable and that you did not have a more enjoyable stay. We plan to have that bed examined for quality assurance. Thank you again for your comments and we apologize for the inconvenience.

4/10 Poor

Christian

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Hotel Management on 20 Sept,2023
Dear Valued Guest, Thank you for reporting your issue. We will look into the matter to resolve this issue.

4/10 Poor

Dennis

Business traveller
The suite door would not completely close and consequently would not lock. A complaint to the front desk and later management fell on deaf ears. The issue was not resolved.
Stayed 2 nights in Sep 2023
Response from Hotel Management on 20 Sept,2023
Dear Valued Guest, Thank you for reporting your issue. We have looked into the matter.

10/10 Excellent

Huy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and room are clean. Staffs are super friendly. Location is very convenient and close to shops and restaurants
Stayed 1 night in Sep 2023
Response from Hotel Management on 8 Sept,2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

David Valadez

Liked: Cleanliness, property conditions & facilities
Stayed 11 nights in Aug 2023
Response from Hotel Management on 8 Sept,2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Rick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was very comfortable
Stayed 1 night in Aug 2023
Response from Management on 6 Sept,2023
Dear Valued Guest,Thank you for taking the time to post your review!

10/10 Excellent

Navjeet

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Management on 8 Sept,2023
Dear Valued Guest, Thank you for taking the time to post your review. We hope to see you soon!

8/10 Good

Chhun

Disliked: Cleanliness
Like safe and quiet
Stayed 2 nights in Aug 2023
Response from Hotel Management on 14 Aug,2023
Dear Valued Guest, Thank you for sharing your experience with us.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, room comfort
Nice hotel stay
Hotel was nice, loved the kitchenette, had everything we needed. Room was very comfortable, beds need updates, they were a bit hard for me. Staff was very friendly, breakfast was good. Pool was a bit to busy for me, but nice to see kids enjoying it. I would definitely recommend and stay again. Very reasonably priced and close to shopping and places to eat.
Stayed 3 nights in Aug 2023
Response from Hotel Management on 14 Aug,2023
Dear Valued Guest, Thank you for taking the time to share your experience with us. We hope to see you again soon!

6/10 Okay

Sam

Travelled with partner
poor service
Stayed 1 night in Jul 2023
Response from Hotel Management on 14 Aug,2023
Dear Valued Guest, We apologize for any inconvenience that may have caused you to have a negative stay.

10/10 Excellent

Lynette

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Place was a newer property and still in pretty good shape. There were some walls in the room that needed cleaning and the carpet could be vacuumed better. I found old crumbs around some of the furniture. But overall it was fairly clean and kept up. Breakfast was general hotel fair. Nothing to write home about but not terrible either.
Stayed 2 nights in Jun 2023
Response from Management on 20 Jun,2023
Dear Valued Guest,Thank you for staying with us and sharing your experience with us. We will look into the matters mentioned.Thank you, Management

10/10 Excellent

Mark, Mentone

Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff.
Stayed 1 night in Jun 2023
Response from Management on 13 Jun,2023
Dear Valued Guest,Thank you for taking the time to post a review.We hope to see you soon!

10/10 Excellent

Kathy

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2023

8/10 Good

jean

Travelled with family
Liked: Cleanliness, room comfort
All staff were nice and helpful. Front desk personnel was very helpful in getting a satisfying answer for my billing question. Breakfast is great with enough variety to enjoy.
Stayed 5 nights in Mar 2023

10/10 Excellent

Justin, Nipomo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Tylyne

10/10 Excellent

Rosalia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, friendly staff, nice breakfast, very clean & modern rooms. I’d stay here again.
Stayed 1 night in Nov 2022
Response from Maria on 30 Dec,2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jose, Riverbank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice located for our convenience.
Stayed 2 nights in Nov 2022
Response from Maria on 30 Dec,2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Surrounded by construction of other hotels during our stay. Not easy to find.
Stayed 2 nights in Sep 2022

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort
Lady minute
Wonderful helpful desk person kind and understanding
Stayed 1 night in Oct 2022

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, room comfort
Very Nice place
Very clean, room was good size, comfortable beds, nice kitchenette and modern bathroom. Breakfast was good
Stayed 1 night in Sep 2022

10/10 Excellent

Cesar

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Hao

Stayed 2 nights in Aug 2022

8/10 Good

Annmarie

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Rosa

Stayed 1 night in Aug 2022

10/10 Excellent

Robert, Skyforest

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great and so was the room. Lots of space. Great pool for our kids. Plenty of local dining. I had a surgery at a near by hospital and the hotel was very accommodating and I really appreciated it.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from TownePlace Suites on 21 Jul,2022
Thank you for taking the time to give us a rating for your most recent stay. Hope to see you soon!

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022
Response from TownePlace Suites on 12 Jul,2022
Thank you for sending us your feedback on your most recent stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Lovely hotel
Our room was clean and tidy, the bed was very comfortable. The bathroom was very nice. The kitchen area is top notch. The building is fairly new and in great condition. The breakfast was good. My only complaint is the freeway noise. Next time we stay I will not request a mountain view room, that side of the building faces the freeway.
Stayed 1 night in Jun 2022
Response from TownePlace Suites on 2 Jul,2022
Dear Valued Guest, Thank you for sending us your feedback regarding your most recent stay. We love to hear that our rooms are clean! We hope to see you soon!

10/10 Excellent

Jessica

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was a beautiful hotel. They keep it very clean. Always seeing people cleaning. I love that. I felt very safe there. The staff was fantastic
Stayed 2 nights in Jun 2022
Response from TownePlace Staff on 27 Jun,2022
Thank you for sending us a review regarding your most recent stay. We hope to see you soon!

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2022
Response from TownePlace Suites on 6 Jun,2022
Dear Valued Guest, Thank you for your most recent review. We hope to see you soon!

2/10 Terrible

Beene

Stayed 4 nights in Apr 2022
Response from TownePlace Suites on 12 May,2022
Dear valued guest, We apologize that things did not go very well. We hope that you will give us another chance to make things better on your next trip.

6/10 Okay

Elizabeth

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room but very close to the freeway.
Stayed 3 nights in Mar 2022

8/10 Good

Michael

Liked: Cleanliness, room comfort
Every thing was good once I changed rooms. The original room overlooked the freeway and was a bit noisy.
Stayed 1 night in Jan 2022
Response from Alex Ramirez on 29 Jan,2022
Michael, Thank you for choosing to stay at the TownePlace Suites Loma Linda for your recent trip. We are glad to see that we were able to meet some of your expectations during your stay. We hope to see you again soon!

10/10 Excellent

gonsalo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
wierd location but surprisingly excellent hotel
Stayed 1 night in Jan 2022
Response from Alex Ramirez on 29 Jan,2022
Gonsalo, Thank you so much for choosing to stay at the TownePlace Suites Loma Linda for your recent trip. We appreciate your rating and we are glad to see that we were able to fully meet and exceed your expectations. We hope to see you again soon!

10/10 Excellent

Mollie, Chowchilla

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great price for everything they provide.
Stayed 1 night in Jan 2022
Response from Alex Ramirez on 18 Jan,2022
Mollie, thank you so much for choosing to stay at the TownePlace Suites for your trip into Loma Linda. We are glad to see that we were able to fully meet and exceed all of your expectations during your stay. We hope to see you again soon!