San Bernardino Hotels from S$23

"Room service was excellent "

"Muy buena atención del personal"

"Pictures on the website show views of the front of the building but we were given a room at the back and the views were not pretty other than that everything was perfect. "

"durmió cómodamente"

"location is good"

"We booked Villa Maria via Expedia based on a recommendation and the beautiful photos shown online. Only after booking did we notice “Casa La Lilia” mentioned in the name. The hotel presents itself as two houses “100 meters apart,” but this is very misleading. The main property (on the lake, with pool and views) is clearly what’s shown in the photos. Casa Lilia, where we were placed, is a completely different experience—an old house up a very steep hill, surrounded by other buildings, with no view, no pool, and no restaurant. After arriving and unloading our luggage at the main hotel, we were told to put everything back in the car and drive uphill to a separate location. This was never made clear at booking. We tried to cancel but were refused a refund, so we had no choice but to stay. As an older couple, going up and down the steep hill for meals or facilities was not practical, so we felt stuck. This is misleading marketing. If these are two properties of very different standards, they should be advertised separately—not sold using the same photos."

"The room itself is nice as it is a new hotel. Bummer they saved money on the materials as you hear every noise from outdoors, shower doors are leaking. The staff is far from nice. We were super early, 10am, so of course we couldn’t check in yet. We came back at 2pm but the room was still not ready. They just were on auto pilot saying check-in was at 3pm. They didn’t even want to check with housekeeping for the actual status of the room. So we had the wait in the reception area. Our water bottles were empty by then, so we asked if we could get some water, but even that was not an option. So rude, so extremely unfriendly, with a clear ‘I don’t care’ attitude. "

"El cuarto estaba sucio, me cambiaron a un cuarto más chico, y no me dieron algo, luego el último día me corrieron a las 10 am"

"We love the breakfast and the staff are always great. The facilities are really beautiful. "