San Carlos Holidays

Excellent service and great amenities for the customers thank you

Breakfast and the coffee spot were great, however dinner was just ok. Trying to do certain cuisines without success but A for effort. The staff here is truly wonderful and makes it worth the visit as well as a good value for the money.

Staff is very friendly and the place was clean all the time. There could have been more activities like Zumba or other games around the pool. Apart from that and the seaweed, it was a good experience.

My butler Rodny was excellent! As well as the rest of the staff, super friendly accommodating and always with a smile on their faces. Excellent service experience.

The hotel is big and looks pretty and the amenities including the water park was good. My main complaint is poor housekeeping. Housekeeping did a poor job cleaning our room. My Vichy tinted sunscreen went missing the second morning. I believe it was accidently thrown out. Soap and shampoo were not refilled and we had to take the bottle off the wall so it would be refilled the next day and one time, the bottle was taken out of the room and not returned. Riu has to invest in new towels. Most of the white towels had stains on them which were disgusting. There was a dark stain on one of the dark beach towels and that was gross. Overall we still had a good time.