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Hotel Helvérica

3.5 star property
Beaux Arts hotel with rooftop terrace and 24-hour front desk

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Photo gallery for Hotel Helvérica

View from room
Reception
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets
Restaurant
Hallway
Hotel Helvérica in central San Cristóbal offers a peaceful haven with a rooftop terrace and garden. Enjoy breakfast at the on-site restaurant, then bike to cultural spots like Foro Cultural Kinoki and Church of San Nicolás on complimentary bicycles. In-room WiFi included.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Pet-friendly
  • 24/7 front desk
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 King Bed

Highlights

Connecting rooms available
Flat-screen TV
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Connecting rooms available
Flat-screen TV
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton bed sheets
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Double Room, Balcony

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Double Room, Balcony

Highlights

Balcony
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Egyptian cotton bed sheets
Down duvet
  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, Balcony

Highlights

Balcony
Connecting rooms available
Flat-screen TV
Premium bedding
Separate bedroom
Blackout curtains
Egyptian cotton bed sheets
Down duvet
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Francisco I. Madero. No. 14, Col. Centro, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.2 km
  • Café Museo Café - 3 min walk - 0.3 km
  • Santo Domingo Handicraft Market - 3 min walk - 0.3 km
  • Guadalupe Church - 16 min walk - 1.4 km
  • Huitepec Ecological Reserve - 18 min walk - 1.5 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪La Viña de Bacco - ‬2 min walk
  • ‪El Tacoleto - ‬1 min walk
  • ‪Tacos y carnes "Los Revolcados - ‬1 min walk
  • ‪Tacos Señor Rodeo - ‬1 min walk
  • ‪CASA CAFEÓLOGO - ‬2 min walk

About this property

Hotel Helvérica

Hotel near San Cristóbal de las Casas Cathedral
Located close to Foro Cultural Kinoki and Church of San Nicolás, Hotel Helvérica provides a rooftop terrace, a garden and a restaurant. Stay connected with free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), free bike hire and express check-out
  • Express check-in, concierge services and a porter/bellboy
Room features
All guest rooms at Hotel Helvérica feature comforts, such as premium bedding, in addition to amenities, such as free WiFi and safes.
More amenities include:
  • Egyptian cotton sheets and down duvets
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Cookware/dishes/utensils, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 8 AM to noon for a fee: MXN 130 for adults and MXN 100 for children
  • A restaurant

Things to do

  • Free bicycle rentals

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Beaux Arts architecture
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 100 per cent of room rate
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 200 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately MXN 130 for adults and from MXN 100 for children
  • Pet fee: MXN 200 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: 100 per cent of room rate (subject to availability)
  • Heating fee: MXN 250 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Helvérica San Cristobal de las Casas
Hotel Helvérica
Helvérica San Cristobal de las Casas
Helvérica
Hotel Helverica San Cristobal De Las Casas, Mexico - Chiapas
Hotel Helvérica Hotel
Hotel Helvérica San Cristóbal de las Casas
Hotel Helvérica Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel Helvérica pet-friendly?

Yes, this hotel allows pets (limit 1 total). There's a fee of MXN 200 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Helvérica?

Self-parking is free at this property.

What time is check-in at Hotel Helvérica?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Hotel Helvérica?

Checkout is at noon. Late check-out is available for a 100% fee (subject to availability).

Where is Hotel Helvérica located?

Located in Zona Centro, this hotel is steps away from Foro Cultural Kinoki, Church of San Nicolás and Café Museo Café. San Cristóbal de las Casas Cathedral and La Merced Church are also within 10 minutes.

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Hotel Helvérica Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 151 reviews
Rating 8 - Good. 37 out of 151 reviews
Rating 6 - Okay. 20 out of 151 reviews
Rating 4 - Poor. 5 out of 151 reviews
Rating 2 - Terrible. 6 out of 151 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in May 2025

10/10 Excellent

Julio

Liked: Cleanliness, staff & service
Overall, the hotel is very pretty and within walking distance of pretty much everything. We were right next to a departure point for the tours we took and the staff in the hotel were very nice. We were able to check in early and check out a little bit late without issues. The only things we didn't like were that the fridge in our room was not working and the WiFi in the hotel could be spotty at times. Also, there were a few days were we didn't have hot water. None the less, we had a very pleasant time.
Stayed 6 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy hermoso tienes sus detalles hermosos
Stayed 1 night in May 2025

6/10 Okay

Marco Aurelio

Liked: Cleanliness
Disliked: Amenities
Las camas y almohadas son muy incomodas, la habitacion que me toco es sofocante se siete uno encerrado , no hay botes de agua de cortecia, solo te dejan un papel higiénico , el restauranten tiene musica en vivo y se escucha hasta los cuartos aparte de que es un restaurante de pizzas que el humo que genera el cocimiento se extiende en todo el restaurante ...y para rematar solicite me extendieran un poco de tiempo mas para realizar mi check out y me lo negaron comentando que tenia reservas y el hotel estaba vacio, muy vacio toda la ciudad estaba con poco turismo por ser temporada baja creo que debieron ser accesesibles en ese aspecto....solo regresaría pq admiten mascotas.
Stayed 1 night in May 2025

10/10 Excellent

DAGOBERTO RODRIGUEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Apr 2025

10/10 Excellent

Miguel Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen acceso, acepta mascotas y amplio estacionamiento. Cerca de la zona principal
Stayed 1 night in Apr 2025

6/10 Okay

Osmar

Liked: Cleanliness, staff & service, property conditions & facilities
Muchísima bulla en el hotel, se escucha todo
Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Buena opción para visitar el centro de la.ciudad, muy cerca de todo el centro.
Stayed 1 night in Nov 2024

10/10 Excellent

Caro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito, la cama estaba SUPER comoda, muy bien ubicado. todo super bien! en definitiva regresaremos :)
Stayed 1 night in Jun 2024

10/10 Excellent

Silvia

Las instalaciones bien en general. El baño no me gusto. La regadera muy pequeña y tarda mucho en llegar el agua caliente, por lo que se despeedicia mucha agua... Buena ubicacion...
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Un pequeño detalle que se resuelve fácil

me he hospedado mas de 5 veces en esta hotel, inclusive la misma habitación en 2 ocasiones y mi experiencia es muy agradable, excepto en esta ocasión, ya que tenia una falla eléctrica en la habitación por el interruptor de tarjetas (sugiero eliminarlas, no son muy fiables), pues, al usar la secadora o plancha se interrumpía el servicio eléctrico, también solicite agua para beber por la noche y me dijeron que no tenían en ese momento. Eso no frustro ni un poco mi viaje. Se que en mis futuras visitas no será así, la comodidad ahí es genial, la limpieza muy detallada y la habitación con un estilo muy lindo.
Stayed 1 night in Sep 2023

10/10 Excellent

Juan manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien atendidos
Stayed 1 night in Jun 2023

10/10 Excellent

Ana Silveria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico, buena atención del personal. El estacionamiento está un poco retirado del hotel.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy comodo y super limpio
Stayed 1 night in Oct 2022

10/10 Excellent

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, habitaciones amplias, cómodas y limpias :)
Stayed 1 night in Sep 2022

6/10 Okay

ana

Liked: Cleanliness
Disliked: Amenities
Personal poco amable, el último día no tuvieron agua caliente 2 de 5 habitaciones que reservamos, el hotel no nos avisó, se limitaron a decir que no había y ya, no tener agua caliente en un clima tan frío es imperdonable.
Stayed 3 nights in Mar 2022

4/10 Poor

Susan

Liked: Cleanliness
Disliked: Staff & service, amenities
Beth good location, staff no very friendly, no AC in the room, very small room and bathroom, no lobby area to seat. High price for what we got.
Stayed 1 night in Mar 2022

8/10 Good

Marjorie

Liked: Cleanliness, property conditions & facilities, room comfort

Could have been a great stay...

We stayed at their supplement hotel with 3 very nice 2 storied lofts with kitchenettes. Unfortunately we were in the middle with a loft on either side of us. There was a bunch of young travelers with dogs, including a puppy, staying in the 2 suites. They partied all night loudly, playing music and singing until 9 am the following morning, which is when we left on a tour. It's too bad we didn't get to experience the wonderful comfy beds to the max. We couldn't sleep for the noise. Not that we would have complained, but there wasn't a phone in our room to call anyone to say anything to had we wanted to. It was really not a pleasant experience. Otherwise the hotel was very nice. It was very cold, being San Cristobal, so bring your jammies and no heaters to be found. Very close to the cento and many good restaurants in the area. Not sure if we'd return.
Stayed 3 nights in Jan 2022

4/10 Poor

Martin

Liked: Cleanliness, property conditions & facilities, room comfort

Cold hotel with no room heating in winter months.

First of all I am a professional photojournalist (National Geographic, Unesco) and have stayed in more than 3000 hotels in 160+ countries during the past 40 years. That said I want to make a strong criticism of the Hotel Helverica in San Cristobal. While the hotel is well located near the central square and many restaurants, and the staff was generally good, the lack of hearting in the winter months is a problem. If one is spending the entire day outside this will not be a problem but if one wishes to stay inside one’s room to work on writing such as I do, then the unpleasant cold temperature will be very bothersome. I asked for a heater but was rudely informed that I had not paid for one and would be charged extra. This seemed wrong to me, given that I was paying more than $75 per night for the room. I have stayed in many, many hundreds of hotel rooms where the heating was provided at no extra cost and feel that the Helverica is definitely overcharging for the service it gives. The additional cost for heating is NOT mentioned anywhere on Hotels.com and I think this is at the expense of the client. My advice: do not use this hotel or be ready to be uncomfortable cold.
Stayed 3 nights in Dec 2021

2/10 Terrible

Martín Alfonso

Disliked: Staff & service
Me están haciendo cargos adicionales a la reservacion
Stayed 1 night in Dec 2021

2/10 Terrible

Jonathan

Disliked: Staff & service, property conditions & facilities
nunca me proporcionaron agua caliente, y el agua estaba helada, pesima iluminacion en el pasillo general
Stayed 1 night in Dec 2021

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

San Cristobal de las casas

The location of the hotel is awesome. However, the room I stayed in, number 14, is behind a club that plays music until 5am. It was loud and I couldn’t sleep well because Of the noise. This complaint has been all over the Internet but I thought it was a manageable issue. But it was not. Don’t recommend rooms at the back of the hotel.
Stayed 1 night in Nov 2021

10/10 Excellent

GERARDO ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel y super ubicado en el centro

Excelente Hotel super bien ubicado, limpio y con diseño interesante. El servicio de desayuno en la terraza con su personal amable muy bueno, al igual q el restaurante asiarico en planta baja para la comida y cena.
Stayed 3 nights in Nov 2021

8/10 Good

Jey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción de alojamiento

El hotel está bonito y bien ubicado. Las habitaciones más grandes tipo suites que dan a la calle tienen muchísimo ruido. Pedir habitaciones interiores.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper bien ubicado, bonitas instalaciones y personal muy amable.
Stayed 2 nights in Mar 2021