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Reviews of Arena Hotel

3 out of 5
Arena Hotel
817 The Alameda, San Jose, CA

Reviews

6.2
Rating 10 - Excellent. 333 out of 1394 reviews" "
Rating 8 - Good. 274 out of 1394 reviews" "
Rating 6 - Okay. 274 out of 1394 reviews" "
Rating 4 - Poor. 214 out of 1394 reviews" "
Rating 2 - Terrible. 299 out of 1394 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Clinton

Travelled with group
Disliked: Staff & service
Arena Hotel rescinded my booking one hour before my arrival. No reason given. I had to scramble to find a place to stay for the night. Good thing Orbitz helps you out.
Stayed 1 night in Mar 2023

2/10 Terrible

kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was closed by the city. There was no business there.
Stayed 1 night in Mar 2023

2/10 Terrible

Vance

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid the full amount for my reservation upfront. When I showed up to the hotel, it was closed with a "CLOSED FOR BUSINESS" sign on the front door. There was no notice from the hotel or Expedia. I was stuck in the rain and had to find another hotel last minute.

2/10 Terrible

Karina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up on the day of my reservation just to find the hotel was closed for business. I was charged for a room and was not notified in advance that the hotel had closed for good. Now I'm having a hard time getting my money back. Contacted Expedia 6 days ago and have not heard back since.
Stayed 1 night in Mar 2023

4/10 Poor

Frances

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice large parking lot
Stayed 2 nights in Feb 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was horrible! They were out of business and they didn’t even call to let me know not to come wasted my time oh and the guy that answered the phone was unprofessional and rude!! Hope this place shuts down and never opens for business!
Stayed 1 night in Feb 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They never should have taken reservations if they knew they were closing
Stayed 1 night in Mar 2023

2/10 Terrible

Monique

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT BOOK!!! Sold to the city for a homeless shelter but still takes your money through bookings and refuses to return it
Stayed 2 nights in Feb 2023

2/10 Terrible

Timothy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They closed. They allowed me to book, and pay for the room then closed the hotel without contacting me. I booked this room months in advance. I showed up to check in with my whole family then head off to the retirement ceremony (once in a lifetime experience) and the hockey game. So it's not like we could just "go home". People were literally loading up trucks with couches etc from the hotel! I asked what was going on and the lady said we are closed!
Stayed 1 night in Feb 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has closed. Nightmare.
Turned up to check in only to find that the hotel has closed. No notification from the hotel or hotels.com.
Stayed 1 night in Feb 2023

2/10 Terrible

AMILCAR E

Travelled with family
Disliked: Cleanliness, staff & service
You processed my reservation, but the hotel is closed, they don have services now.
Stayed 1 night in Feb 2023

2/10 Terrible

Patricia, San Jose

I went to the hotel and there was a note on the door. Hotel close for good.
Stayed 1 night in Feb 2023

6/10 Okay

Mary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is old and run down. Room had a smell to it. Very loud, but to be expected. Bathroom has seen better days. Tub was all cracked and discolored. Pillows on bed are half the size of an average pillow like they were for children. Why? Will not stay here again. Towels were old and some stains. Very gross.
Stayed 2 nights in Feb 2023

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as good as it used to be
The hotel advertised a breakfast and even had a sign in the lobby but when we went down for it, we were told no breakfast. This hotel is near the SJ Sharks arena. There were people having parties until past 4am. When we called at 2:30 to complain about the noise next door, we were ignored. Post pandemic, this hotel needs a lot of upgrades. There were places in the bathroom that needed patching and the carpet by the bathroom door was soaking wet.
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 27 Feb,2023
Dear Samantha,Thank you for taking the time to leave us a review. We are very sorry to hear about your negative experience staying with us. We are sorry for the disappointment due to the breakfast. I wish you had shared your noise concerns with our staff; they would have attempted to resolve the problem so that you could have a quiet and comfortable stay. We will investigate the issue and ensure this does not happen again.Once again, please accept our sincere apologies for your experience.Sincerely,Arena Hotel Management

6/10 Okay

Lauren

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
it was just MEH
The Hotel didn't have any amenities. There were cobwebs and damage, One electrical outlet didn't work at all, the bathroom door handle was loose, and in general it wasn't what I expected. No gym or pool to work out with. Overall, it was dingy, which made the room look shabby.
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 27 Feb,2023
Dear Lauren,Thank you for taking the time to write feedback for our business. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room and bathroom. We will certainly take this opportunity to highlight the problems and resolve them.I hope you will give us another chance to serve you much better in the future.Sincerely,Arena Hotel Management

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
DO NOT STAY HERE! This place was terrible. Truly. We got there early and were not allowed to check in without paying an extra fee, which I declined and I do understand. After the game we were in town for, we went to check in and I could see right away that the rooms are nothing like the photos. They have duct tape where the floors and the tile meet. Our room wasn't cleaned, just the bed was made. I know this because there were drip spots on the floor and the toiletries had all been opened. There was used soap next to the sink. The bed is very uncomfortable. And things like the remote obviously never get cleaned. The shower was so gross we didn't even try to use it. AND NONE OF THAT WAS THE WORST PART. Why didn't we leave you ask? Well because we had just enough time to put our stuff in the room and then left for dinner reservations. When we came back, our room had been ransacked. All our bags had been emptied and our things scattered all over the bed. We had some missing cash so we called the police and ended up waiting for them until 3am because we were told we had to make a report to get a refund. The property claims their cameras weren't working. The workers could not have cared less that our room was broken into. Since the door looked fine, seems like they had a key. Seriously, this place is a total dive and we did not feel safe. It may be convenient to the Arena but is not worth it at all.
Stayed 1 night in Feb 2023

4/10 Poor

Lorena

Stayed 1 night in Feb 2023

10/10 Excellent

PAMELA

Liked: Staff & service
Stayed 1 night in Feb 2023

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities, room comfort
Long time guest a little disappointed
We stayed here the last 10+ years. Great location with walking to the arena and restaurants a plus. Did not like the 4 pm check in but this was spelled out in the reservation. They did open at 3:50 pm and we checked in the same room as last year. The air conditioning did not work but good breeze cooled us down. Just disappointed how the hotel is slowly getting run down. For the price, location and room size is hard to beat. We will be comparing other hotels next year.
Stayed 2 nights in Feb 2023
Response from Arena Hotel Management on 23 Feb,2023
Dear Joseph,Thank you for sharing feedback about your stay at Arena Hotel. Thanks for noting our great location--it is definitely something that sets our hotel apart from the competition. Please accept our sincere apologies for the issues you faced with the air-conditioner unit. We appreciate you alerting us to the problem, and we will take immediate action to fix it.I hope you will give us another chance to serve you much better in the future.Sincerely,Arena Hotel Management

6/10 Okay

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 22 Feb,2023
Dear Elizabeth,Thank you for taking the time to rate your stay at Arena Hotel. We are disappointed to learn that you were unhappy with your stay at Arena Hotel. We apologize for the less-than-perfect experience. Please do contact us to describe what made you disappointed as guest feedback helps us improve our hotel and services for future guests. We look to continuously improve and guest feedback is critical to learning where we need to focus our attention.Regards,Arena Hotel Management

8/10 Good

Roman

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to event. No one at the desk for over an hour.
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 22 Feb,2023
Dear Roman,Thank you for the positive review of your stay at Arena Hotel. We are happy you enjoyed our convenient location. We are sorry for the inconvenience faced due to the front desk, we will ensure this does not happen again.We would love to host you again next time your travels bring you back to San Jose.Regards,Arena Hotel Management

8/10 Good

Jason

Stayed 1 night in Feb 2023

6/10 Okay

Martin, Salinas

Stayed 1 night in Feb 2023

6/10 Okay

Angel

Travelled with family
It was ok
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 22 Feb,2023
Dear Angel,Thank you for leaving us a rating of your stay. We hope to have the opportunity to welcome you again to provide you with a better experience in the future. Thank you for choosing to stay with us at Arena Hotel.Regards,Arena Hotel Management

6/10 Okay

Pongpat

Disliked: Cleanliness
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 22 Feb,2023
Dear Pongpat,Thank you for taking the time to review your stay at Arena Hotel. We hope you enjoyed your stay, and the staff at the San Jose hotel was able to serve you with comfort and impressive hospitality. We apologize for any inconvenience you had to face and would love to hear any feedback you may wish to share. We hope you choose us again for your next trip to San Jose.Regards,Arena Hotel Management

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Arena Hotel Management on 22 Feb,2023
Dear Maria,Thank you so much for the PERFECT SCORE RATING. We are glad to see that you had a wonderful stay at Arena Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Jose. Again, we are so glad you enjoyed your stay and we would love to host you again.Regards,Arena Hotel Management

4/10 Poor

Celeste

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
One of the worst hotel experiences I've ever had. It was cheap so I could deal with the basicness of the room and it was very close to SAP, but everything else was pretty terrible. The beds were clean but uncomfortable. The floors
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 22 Feb,2023
Dear Celeste,Thank you for letting us know about your experience at Arena Hotel. We are sorry to learn that you did not enjoy your stay with us. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We assure you that we will improve our service the next time you stay with us.Sincerely,Arena Hotel Management

10/10 Excellent

douglas

Travelled with group
Liked: Staff & service
Beds were comfortable and staff friendly. The property could stand for an update as paint was peeling and cigarette burns on bathtub. But price was good.
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 22 Feb,2023
Dear Douglas,Thank you so much for the PERFECT SCORE REVIEW! Thank you so much for appreciating our hardworking staff. We have noted your suggestions regarding improvement at our hotel, we will surely work towards improving it.We look forward to hosting you again soon for another enriching stay on your next trip to San Jose.Regards,Arena Hotel Management

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was old and poorly maintained, and the staff was unfriendly and the condition of the room posted in the photo was different and not clean. When I asked to cancel the reservation, it was unfriendly and I asked the service center for more than an hour to move to another hotel.
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 23 Feb,2023
Dear Gregory,Thank you for taking the time to leave us a review. Please accept my sincere apologies for the state of your guest room and overall experience. I'm really sorry to hear that you've had a less than stellar experience with our customer service team. We pride ourselves on providing the best possible service; however, we are sorry we missed the mark this time. I'll ensure your feedback is passed on to the team members so they can better their performance in future interactions. Once again, please accept our sincere apologies for your poor experience staying at Arena Hotel.Sincerely,Arena Hotel Management

6/10 Okay

Mark

Disliked: Property conditions & facilities, room comfort
Never again
The room was very uncomfortable! I asked for extra pillows and got nothing! The elevator didn’t work and I was on the 3rd floor in the back of the building and the stairs were completely on the other side! I have never seen a bed where the pillows didn’t go across! Like throw pillows very disappointed
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 16 Feb,2023
Dear Mark,Thanks for taking the time to provide us with your valuable feedback! We are disappointed to learn that you were unhappy with the room we assigned you. We aim to provide all of our guests with a clean and comfortable stay and thus are saddened that we could not serve you to our usual high standard.Thank you again for allowing us to host you at Arena Hotel and for providing us with your honest feedback.Sincerely,Arena Hotel Management

2/10 Terrible

Fredrick C.

Travelled with partner
Disliked: Cleanliness, staff & service
Didn’t stay! Rude check in staff. Refused to call Expedia about a confusing receipt from Expedia. Lobby dirty. Elevator not working. Long line for little staff.
Stayed 2 nights in Feb 2023
Response from Arena Hotel Management on 16 Feb,2023
Dear Fredrick,Thank you for taking the time to write us with your feedback. It is apparent from your review that you did not have a good time at our San Jose hotel. It is disheartening to know that you were not accommodated well at Arena Hotel. This is not the typical experience our guests have with us. I hope you give us another chance to offer you enhanced service on your next trip to San Jose.Sincerely,Arena Hotel Management

10/10 Excellent

Scott

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Check in was a breze
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 15 Feb,2023
Dear Scott,Thank you for taking the time to share a PERFECT SCORE RATING of your stay with us at the Arena Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Jose hotel in the near future!Regards,Arena Hotel Management

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 15 Feb,2023
Dear Angelina,Thank you for a Perfect Score Rating on your stay at Arena Hotel. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We would love to host you again for your next visit to San Jose.Regards,Arena Hotel Management

8/10 Good

Rosemary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 14 Feb,2023
Dear Rosemary,Thank you for choosing to stay with us when you visited San Jose. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Arena Hotel!Regards,Arena Hotel Management

6/10 Okay

Humberto

Business traveller
Liked: Cleanliness
Property was clean with limited parking. Property set on main thoroughfare and close to airport so all road noise and planes overhead could be heard from inside the room. Entrance to hotel has automatic door.
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 14 Feb,2023
Dear Humberto,Thank you for sharing feedback about your stay at Arena Hotel. We appreciate your comments about our clean rooms, We are aware that we have a limited parking area. You could have asked our front desk for assistance. They are always here to help you.We would love to host you again on your next visit to San Jose.Regards,Arena Hotel Management

8/10 Good

Roberto

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 14 Feb,2023
Dear Roberto,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Regards,Arena Hotel Management

8/10 Good

Rosemary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 14 Feb,2023
Dear Rosemary,Thank you for choosing to stay with us when you visited San Jose. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Arena Hotel!Regards,Arena Hotel Management

2/10 Terrible

Feng-Ping

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelt really bad. The towels were dirty. When I turned on the the AC, the whole room was full of certain smell that was really unpleasant. Since I spent almost 130 dollars and it was too late, otherwise, I would change another hotel.
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 13 Feb,2023
Dear Feng-Ping,I'm sorry to hear about the unpleasant experience you had at the hotel. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We will investigate the issue and ensure it is not repeated again.Again, please accept my sincere apologies for the difficulties during your stay with us. We would love the opportunity to host you again soon. Sincerely,Arena Hotel Management

2/10 Terrible

Adilene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin walls, bathtub gurgling all night with water coming up from drain. Couldn’t sleep at all. Staff not accommodating.
Stayed 1 night in Feb 2023
Response from Arena Hotel Management on 13 Feb,2023
Dear Adilene,Thank you for taking the time to review your stay at our San Jose hotel. I'm sorry to hear that your stay was disrupted due to noise. We are very sorry for your experience with our staff. Please know our staff is highly trained and it is unlike them to act in such a manner. We hope you will give us another chance in the future so you can see that this was an isolated occurrence.Sincerely,Arena Hotel Management

8/10 Good

Martin

Travelled with family
The stay was quiet. The parking really sucks mainly because people hang around the place and if you've had your car broken into before then you'll always be Leary about letting people. The room was comfortable and clean. The bathtub is great it's also a sauna big enough for two easily, really nice. Washer and dryers and the room comes with a fridge coffee pot microwave and an iron. Very nice I'll go again if the rates are low enough, lol.
Stayed 2 nights in Jan 2023
Response from Arena Hotel Management on 8 Feb,2023
Dear Martin,Thank you for your review of our hotel! We are glad to hear that your stay was quiet and the room was comfortable and clean. We apologize for the parking situation and we understand your concerns. We take the safety of our guests very seriously and will continue to do our best to ensure that the parking areas are secure. We are also glad to hear that you enjoyed the amenities in the room, such as the bathtub, washer and dryer, refrigerator, coffee pot, microwave, and iron. We hope you will consider staying with us again.Regards,Arena Hotel Management

6/10 Okay

Stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: hotel is located in a good area with whole foods at walking distance. Parking was free and plenty. Did return my deposit, which is always a plus. The bad: the room it's self needs work done. The carpet was dirty. The jacuzzi tub, which I paid extra for, did not work. A lamp shade was missing. Half the curtain was falling off. Ants were found in the restroom. Staff was not attentive upon checking in. Overall, I would say it's a decent hotel on a budget (one nights stay only) definitely not a 3 star hotel though.
Stayed 1 night in Jan 2023
Response from Arena Hotel Management on 7 Feb,2023
Dear Stephanie,Thanks for taking the time to provide us with your valuable feedback! We are happy to learn that you enjoyed staying at our convenient hotel location. Please accept my sincere apologies for the state of your guest room and overall experience. This is a very uncommon scenario, and we again apologize for any inconvenience caused. We look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Sincerely,Arena Hotel Management

10/10 Excellent

K Nick

Stayed 1 night in Jan 2023
Response from Arena Hotel Management on 6 Feb,2023
Dear K,HIGH FIVE! Thank you for your GREAT FEEDBACK and PERFECT SCORE REVIEW of your stay at Arena Hotel. We are glad to see that you had a wonderful stay at Arena Hotel. We work tirelessly to ensure our guests experience the best hospitality in San Jose. Again, we are so glad you enjoyed your stay, and we would love to host you again. Warm Regards,Arena Hotel Management

6/10 Okay

Peter

Disliked: Staff & service, property conditions & facilities
Elevator out of service. Noisy office staff
Stayed 8 nights in Jan 2023
Response from Arena Hotel Management on 3 Feb,2023
Dear Peter,Thank you for rating your stay at  Arena Hotel. I want to apologize for any noise you experienced during your stay. Our guests normally find our hotel to be nice and quiet.We hope you will give us another chance to show you an improved level of tranquility.Regards,Arena Hotel Management

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was superbly clean.
Stayed 1 night in Jan 2023
Response from Arena Hotel Management on 3 Feb,2023
Dear Paul,Thank you for taking the time to share a PERFECT SCORE REVIEW of your stay with us at the Arena Hotel.  We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our San Jose hotel in the near future!Regards,Arena Hotel Management

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Well cleaned, but dated and a bit worn out hotel. The neighborhood is somewhat seedy. Big thing is the Diridon train station within 10 min walk, and Whole Foods next door. Good for those who came to see San Francisco on a budget - the downtown is an hour away by Baby Bullet express train ($21 day pass).
Stayed 1 night in Jan 2023
Response from Arena Hotel Management on 2 Feb,2023
Dear Michael,Thank you very much for giving your stay at the Arena Hotel a POSITIVE review. We are happy to learn that you had an amazing time staying with us. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to San Jose.Regards,Arena Hotel Management

2/10 Terrible

Cheryl

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Do not book this hotel! We stayed for 11 days for a figure skating competition. First, a homeless man was sleeping, drinking beer, and peeing on the carpet outside our door. There were feces on the carpet in the lobby. When we arrived, we were told the elevator was out but would be fixed. Eleven days and it was never fixed. I called Expedia to move us, and they would not. Do not book this hotel!
Stayed 11 nights in Jan 2023
Response from Arena Hotel Management on 2 Feb,2023
Dear Cheryl,Thank you for taking the time to review your stay at our San Jose hotel. I am deeply disappointed to learn about your recent stay at Arena Hotel. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies. We would be grateful if you give us another chance to host you and demonstrate the value and hospitality we are known for.Sincerely,Arena Hotel Management

6/10 Okay

ROBERT

Disliked: Property conditions & facilities, room comfort
Disappointed
The elevator was down so it was hard carry your luggage up stairs. The staff if want to them to help they are very unfriendly and don't care about their quest.
Stayed 8 nights in Jan 2023
Response from Arena Hotel Management on 2 Feb,2023
Dear Robert,Thank you for sharing feedback about your stay at Arena Hotel. We are sorry for the inconvenience faced due to the elevator. We hope you did not have any other problems other than this during your stay.We hope you will give us another chance to provide you with a better experience.Regards,Arena Hotel Management

4/10 Poor

Laureen

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do not get the jacuzzi room if you book here, the tub was absolutely filthy. Friends who stayed in the non jacuzzi rooms said their’s was much cleaner. The elevator was broken for my whole stay. The entire hotel looks old, dirty and run down and the walls are paper thin so you have to listen to people arguing all night long. It’s location is super convenient to the sap center and the staff were nothing but friendly.
Stayed 4 nights in Jan 2023
Response from Arena Hotel Management on 2 Feb,2023
Dear Laureen,Thanks for taking the time to provide us with your valuable feedback. We apologize that we could not meet all your expectations about the guest room. We value your feedback and will make sure to improve.We hope you choose us again and give us a second chance to provide a great stay in San Jose.Sincerely,Arena Hotel Management

6/10 Okay

Eric

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Potential is there but lacking
The place waa nice on the outside but the rooms were dirty/dingey. Check in time was at 3pm. They offered no continental breakfast. Still using the pademic as an excuse to not have to do good customer care. For what I paid was not worth it.
Stayed 3 nights in Jan 2023
Response from Arena Hotel Management on 2 Feb,2023
Dear Eric,Thanks for taking the time to provide us with your valuable feedback! Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them.Sincerely,Arena Hotel Management

2/10 Terrible

manuel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place had a very nice entry. The check in staff were welcoming and pleasant. I walk into a old room with bllod on the carpet ans a moldy bathroom. It was clean yet overall unsafe and unsanitary.
Stayed 1 night in Jan 2023
Response from Arena Hotel Management on 1 Feb,2023
Dear Manuel,Thank you for taking the time to leave us a review. We are sorry to hear that our hotel did not meet your expectations. We strive to provide the best experience possible and apologize if we did not meet that standard. We have taken note of your comments and we will be sure to address them. Thank you again and we hope to have a chance to make it up to you in the future.Sincerely,Arena Hotel Management