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Reviews of Country Inn & Suites by Radisson, San Jose International Airport, CA

3 out of 5
Country Inn & Suites by Radisson, San Jose International Airport, CA
1350 N 4th St, San Jose, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Neil

Travelled with family
Two rooms were reserved ..one for handicap that was excellent ..ours was one king bed and the bed was pushed very tightly to air conditioned unit, we requested to be moved and were given a room right across the staff laundry room (noisy) and no fridge or microwave unlike the 1st room provided.
Stayed 2 nights in Apr 2024
Response from GMO/FOM on 2 May,2024
Good morning Mr. Neil.thank you for you feedback and we apologize for any inconvenience during your visit with us hope you have a great day.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from GMO/FOM on 28 Apr,2024
Miss Jenny thank you for your Feedback we are glad that you enjoy you stay with us hope to see you back again.

6/10 Okay

Cari

Liked: Cleanliness, staff & service, amenities
The property was in an area that appeared to be a mix of old industrial and decaying neighborhood broken up by the looming freeways nearby.
Stayed 2 nights in Apr 2024
Response from GMO/FOM on 25 Apr,2024
Good morning Miss Cari thank you for your Feedback. have a great day.

10/10 Excellent

Gang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GMO/FOM on 24 Apr,2024
Good morning and hope to see you back again.

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
It was super quiet
Stayed 1 night in Apr 2024
Response from GMO/FOM on 21 Apr,2024
Thank you for your Feedback have a great day.

10/10 Excellent

LENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and clean and the staff was friendly and helpful. The breakfast and hot tub were great too.
Stayed 1 night in Apr 2024
Response from GMO/FOM on 20 Apr,2024
Good morning Mr. or Mrs. Lena Thank you for your Feedback have a great day hope to see you back again.

2/10 Terrible

bertha

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is dirty, carpet smelled, looks like it has never been vacuumed including the hallways. I had a sleepless night due to allergies from the dust. I wish I would have walked right out when I arrived, since I paid for a night and didn’t get any sleep. Now, I’m waiting for my refund for the night I didn’t not stay. To make things right I would request the full refund.
Stayed 2 nights in Mar 2024
Response from GMO/FOM on 18 Apr,2024
Good afternoon Mrs. Estrada Bwe apologize for any inconvenience during your visit but there it's no refund for this stay.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very sweet and personable. Appreciated the checkin conversation and early, early checkout with a live person.
Stayed 1 night in Apr 2024
Response from GMO/FOM on 17 Apr,2024
Mrs. Sherrythank you for your feedback

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!! Breakfast soo good! Very Clean!
Stayed 1 night in Apr 2024
Response from GMO/FOM on 17 Apr,2024
Thank you for your Feedback hope to see you back again.

10/10 Excellent

Wai Shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from GMO/FOM on 13 Apr,2024
Good morning Mr. or Mrs. Wai.Thank you for your feedback have a great day.

8/10 Good

Trang

Stayed 2 nights in Apr 2024
Response from GMO/FOM on 27 Apr,2024
Good morning thank you for your Feedback have a great day.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for the airport and basic shopping. The room was spacious and clean. Beds were comfortable with choices of pillows. Sink is in with the toilet and shower. Permanent night light in the bathroom was nice. You can hear the people above you as if you were in a house. That wasn’t terrible but I noticed it. Breakfast had good variety and was fresh. Staff was really nice. The property itself felt very safe. The surrounding area is not a place I would walk around after dark but that wouldn’t keep me from staying here again.
Stayed 2 nights in Apr 2024
Response from GMO/FOM on 5 Apr,2024
Good morning Mrs. Jennifer thank you for your Feedback we are glad that you had a nice stay with us have a great weekend.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean. A few light fixtures outside and in the exercise room had flashing lights.
Stayed 1 night in Apr 2024
Response from GMO/FOM on 3 Apr,2024
Good morning Mrs. Susan thank you for your Feedback have a great day hope to see you back again.

4/10 Poor

Abrahan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GMO/FOM on 20 Mar,2024
Good morning Mr. Abrahan.We are sorry for any inconvenience during your visit with us I waned to expressed our apologize for any issue regarding you stay have a great day.

10/10 Excellent

Keiko

Business traveller
Liked: Amenities
including hot breakfast is very nice
Stayed 2 nights in Mar 2024
Response from GMO/FOM on 7 Mar,2024
Mr. or Mrs. Keiko thank you for your Feedback and hope to see you back again

6/10 Okay

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service
Just your average hotel, I wish they had more items in their shop. There isn’t many places near by and the smallest items like a lighter or energy drink took a $15 Uber to get to. Staff was the highlight honestly. Everyone was super nice and genuine.
Stayed 2 nights in Feb 2024
Response from GMO/FOM on 29 Feb,2024
Good morning thank you for your feedback and we are sorry small quantity of items in our shop hops you have a great day and hope to see you again.

8/10 Good

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but they don't have long term parking. That made it very difficult for me as I had to make arrangements for parking thru a parking garage that the hotel delt with. Then having an extra expense
Stayed 1 night in Feb 2024
Response from GMO/FOM on 29 Feb,2024
Good morning thank you for your feedback unfortunately we don't have the space to hold extra cars on our property that's why we don't have parking & flight service sorry again hope you have a great day.

4/10 Poor

Tonya

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I switched rooms only for both bathtubs to not be working. Also hot tub was out of service and pool was freesing cold.
Stayed 2 nights in Feb 2024
Response from GMO/FOM on 29 Feb,2024
Good morning and sorry for any inconvenience regarding this issue hope you have a great day.

6/10 Okay

BRANDI

Stayed 1 night in Feb 2024
Response from GMO/FOM on 20 Mar,2024
Good morning Mr. or Mrs. Brandi Thank you for you Feedback have a great day. and hope to see you back again.

10/10 Excellent

Loukas, San francisco

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful!
Stayed 1 night in Feb 2024
Response from GMO/FOM on 29 Feb,2024
Thank you for your Feedback hope to see you again.

6/10 Okay

Natalie

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GMO/FOM on 22 Feb,2024
Good morning Miss Natalie thank you for your Feedback hope you have a great day.

8/10 Good

AdRiana, Fresno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at this hotel was almost perfect. I loved the cleanliness of the hotel, the room had everything I needed, the continental breakfast even though they serve it super early (6:30-8:30), for those on vacations is not very convenient, but the only thing I had to mention is about the the housekeeper I’m not sure exactly what time it happened but it was approximately at 9:30-10 am. Husband and I were in bed when the housekeeper quickly knocked on our door and opened it. My husband and I almost hard a heart attack for being woken up that way.. We told her we were not leaving yet. She left but she literally came back around a half hour later and did the same thing, knocked and opened the door. Again, we screamed we were still there and we had to jump out of bed and locked the door. This lady returned a 3rd time and did the same with the difference she couldn’t open the door this time because it was locked. It was very frustrating. Check out time was at noon and there is this lady trying to clean the room hours early almost kicking us out of it. Check in at 3 pm, plenty of time to clean the room after the customer leaves. Maybe something admin should address.
Stayed 1 night in Feb 2024
Response from GMO/FOM on 21 Feb,2024
Good Morning Mrs. Riana we are sorry for the inconvenience regarding the housekeeper and we assure you we are working with housekeeper personnel and this wont be happen again have a great day.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was close to the airport and the bed was very comfortable
Stayed 1 night in Feb 2024
Response from GMO/FOM on 15 Feb,2024
Good afternoon Mr. Steve thank you for your Feedback hope to see you back again

6/10 Okay

Jennifer R.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The evening I arrived, I noticed my tub drain did not work. The plug wouldn't stay down so I couldn't fill my tub. I asked for a different room, got a new room but no help moving my stuff. Then I had problems with the sink. I soaked my swimsuit in it, but then couldn't get the plug open. It was jammed. The woman at the front desk at night was bordering on rude a couple times. Also, no extra blankets in the closet!! Not a pleasant stay.
Stayed 2 nights in Feb 2024
Response from GMO/FOM on 14 Feb,2024
Good morning Miss Jennifer we are sorry for any issues o with room and thank you for let us know about the service from our night staff one again we apologize for any issues have a great day.

10/10 Excellent

Mirna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have free gated parking and delicious breakfast. They also have mini market in lobby. Best place to stay in SJ by far!!
Stayed 1 night in Feb 2024
Response from GMO/FOM on 10 Feb,2024
Miss Mirna thank you for your Feedback have a great day hope to see you again.

10/10 Excellent

Samson

Nice and clean
Stayed 2 nights in Feb 2024
Response from GMO/FOM on 7 Feb,2024
Thank you for your Feedback hope to see you again.

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay. It had nice breakfast. I appreciated the airport shuttle and Pablo, the nice driver.
Stayed 1 night in Feb 2024
Response from GMO/FOM on 7 Feb,2024
Thank you for your comments have a great day.

10/10 Excellent

WEN YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and well managed.
Stayed 3 nights in Jan 2024
Response from GMO/FOM on 2 Feb,2024
Thank you for your Feedback have a great day.

2/10 Terrible

german

Stayed 1 night in Jan 2024
Response from GMO/FOM on 24 Mar,2024
Mr. German we apologize for any incident or any issues during your visit with us hope you have a great day. sincerely GMO/FOM

8/10 Good

Bryan

Liked: Staff & service
The hotel is a little old but was nice, room was cozy, bed was very comfy! NOTHING to do in the nearby area and a little sketchy but it was a quick walk to the light rail at least.
Stayed 4 nights in Jan 2024
Response from GMO/FOM on 31 Jan,2024
Mr. Bryan thank you for your Feedback hope to see you again.

8/10 Good

eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from GMO/FOM on 31 Jan,2024
Thank you for your Feedback have a great day.

8/10 Good

Nathan

Stayed 1 night in Jan 2024
Response from GMO/FOM on 20 Mar,2024
Good morningThank you for you Feedback have a great day. and hope to see you back again.

6/10 Okay

Rosa

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I only had one channel on the TV. I let front desk know about it three times, and I was told someone would look at it in the morning. One staff member tried switching the remote but it didn’t work. I was only getting power function as well as volume. Also the only channel I was getting was in Spanish so that didn’t help. I tried to get some sort of credit for the stay or at least a future stay which didn’t happen.
Stayed 2 nights in Jan 2024
Response from GMO/FOM on 27 Jan,2024
Good morning Mr or Mrs Rosa we apologize for the inconvenience about the TV and thank you for your visit with us.

10/10 Excellent

Kelli, ASHLAND

Business traveller
Front desk staff was kind and helpful.
Stayed 1 night in Jan 2024
Response from GMO/FOM on 25 Jan,2024
Thank you for your Feedback hope to see you again.

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Check-in was easy. Room comfortable. Easy access. Breakfast was decent. Maid service left room door ajar once after cleaning.
Stayed 2 nights in Jan 2024
Response from GMO/FOM on 25 Jan,2024
Mr Timothy thank you for your Feedback we are sorry for the iinconvenient with the door.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GMO/FOM on 25 Jan,2024
Thank you for your Feedback have a nice day.

10/10 Excellent

nilda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was very friendly and accommodating.
Stayed 1 night in Jan 2024
Response from GMO/FOM on 24 Jan,2024
Thank you for your Feedback we are glad that you enjoyed your visit with us.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Didn’t like it. Definitely does not deserve an 8.8 rating
Stayed 1 night in Jan 2024
Response from GMO/FOM on 25 Jan,2024
We are sorry for the inconvenience .

10/10 Excellent

SANGBUM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GMO/FOM on 24 Jan,2024
Thank you for your Feedback hope to see you back again

8/10 Good

Kristine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property seemed to be older, although it seems some updates are being made.
Stayed 3 nights in Jan 2024
Response from GMO/FOM on 19 Jan,2024
Thank you for your Feedback have a great day .

4/10 Poor

Andrea

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I actually changed my reservation from another property to this one because I thought it looked nicer for my budget. I was met with disappointment after disappointment here. I desperately wanted to take a bath and the bathtub plug didn’t work… not that it mattered because the shower water was barely warm when turned all the way up. I desperately wanted a bath. On the second day, I got a text message from the property asking how my stay was going and I responded letting them know about the bathroom issues and asking them if someone could go into our room to fix. I received a text back saying “someone from the front desk will be in touch with you shortly.” Never heard from someone at the front desk and the bath water or tub plug issued were not fixed. When I reported it to the front desk manager the next morning upon check-out, he said the hot water heater is on the opposite side of the building so when the weather is cold it takes longer for the shower water to heat up. Huh? I told him the water wasn’t hot at night either when I tried to take a bath, but the sink water was scalding hot so his answer made no sense. He said I should have contacted the front desk with my issues despite the text I got that someone from the front desk would be calling me… I told him they shouldn’t be sending those text messages then if they’re not true. Also breakfast here on the weekends starts at 7:30am which is very late and not in line with industry standards. It should be 7am at the latest.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Jose stay
Visit same hotel second time. It never fails. Love this place. Stay was amazing breakfast amazing. Love can’t wait come back. Was here for a 49er game.
Stayed 2 nights in Jan 2024
Response from GMO/FOM on 18 Jan,2024
Miss Clarissa thank you for your feedback hope to see you again.

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean facility with oversized rooms.
Stayed 1 night in Jan 2024
Response from GMO/FOM on 11 Jan,2024
Good morning Mr. Dave thank you for your Feedback hope to see you again.

10/10 Excellent

Lori, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GMO/FOM on 10 Jan,2024
Good afternoon Miss. Lori for your feedback hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secure parking lot
It is close to downtown and the airport. The parking is really secure. The gate closes at night and you need your room keys to get thru the gate so that was a plus for us. Will definitely be staying here again if we are in the area.
Stayed 1 night in Jan 2024
Response from GMO/FOM on 10 Jan,2024
Thank you for your feedback have a great day.

6/10 Okay

Rodrigo

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
I stayed in room 204 and under my bedroom it was a opened condom sachet, since I arrived. it's inconceivable, that in 5 days the sachet was still there. I will not come back to the hotel.
Stayed 5 nights in Dec 2023
Response from GMO/FOM on 4 Jan,2024
sorry for the inconvenience but if we were informed we could change you to a different room.

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secured
Stayed 1 night in Dec 2023
Response from GMO/FOM on 28 Dec,2023
Good morning Miss Tiffany.Thank you for your Feedback hope to see you again.

8/10 Good

eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from CMO/FOM on 31 Jan,2024
Thank you for you Feedback Mr. Eddie hope to see you again.

4/10 Poor

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Called evening before to make sure of shuttle service when we arrived at airport and was told no problem. Upon arrival and calling was told one available.
Stayed 1 night in Dec 2023
Response from GMO/FOM on 28 Dec,2023
we apologize for the miscommunication but our shuttle works only from 6.30 am to 10. pm am and we have only one shuttle and one driver this information its on Expedia website sorry again have a nice day.

8/10 Good

Nanci

Stayed 1 night in Dec 2023
Response from GMO/FOM on 20 Dec,2023
Miss Nanci thank you for your feedback hope to see you again.