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Reviews of Homewood Suites By Hilton San Jose North

3 out of 5
Homewood Suites By Hilton San Jose North
4315 N. First Street, San Jose, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 525 out of 741 reviews" "
Rating 8 - Good. 131 out of 741 reviews" "
Rating 6 - Okay. 44 out of 741 reviews" "
Rating 4 - Poor. 17 out of 741 reviews" "
Rating 2 - Terrible. 24 out of 741 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lee Ann, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and in good repair. It was quiet, and the staff was excellent
Stayed 2 nights in May 2024

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience, super clean & comfortable! Nicely located close to Levi stadium.
Stayed 1 night in May 2024

8/10 Good

Allan

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff is extremely helpful. My room definitely needed some tending too. I came to the door stopper being sunk in the wall, in multiple places and AC didn't work for some time. But the staff was extremely helpful and definitely saw all their efforts. I would definitely stay here again, but considering I'm a Hilton honors member - I would have just preferred a room with no damages and working AC. They did work to get it fixed though.
Stayed 2 nights in May 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean & friendly staff. Will definitely be my new go to when staying in San Jose
Stayed 1 night in May 2024

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean property .... could have a deeper pool for adults
Stayed 2 nights in May 2024

10/10 Excellent

Cameron

Stayed 1 night in May 2024

6/10 Okay

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is convenient to my destiny.
Stayed 2 nights in May 2024

10/10 Excellent

manny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is good size very comfortable liked live at home
Stayed 2 nights in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a resonable price. Had a full kitchen.
Stayed 1 night in Apr 2024

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organized
Stayed 1 night in Apr 2024

6/10 Okay

Freddie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Rowena Guerrero on 26 Mar,2024
Dear Freddie,Thank you for taking the time to score your recent visit. We appreciate your business.

2/10 Terrible

Alejandro

Stayed 1 night in Mar 2024

8/10 Good

Kiara

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Rowena Guerrero on 26 Mar,2024
Dear Kiara,Thank you so much for taking the time to rate us and for your business.

2/10 Terrible

Nohema

Stayed 1 night in Feb 2024
Response from Rowena Guerrero on 26 Mar,2024
Dear Nohema,Thank you for taking the time to score us, We appreciate your business.

6/10 Okay

Kaylin

Travelled with family
The room wasn't completely clean. There were bobby pins on the carpet in the bedroom.
Stayed 2 nights in Feb 2024
Response from Rowena Guerrero on 26 Mar,2024
Dear Kevin,Thank you for sharing your experience with us. We appreciate your business.

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Rowena Guerrero on 26 Mar,2024
Dear Rachel,Thank you for staying with us at the Homewood Suites San Jose North. We appreciate your business. We hope to welcome you home on your next visit.

10/10 Excellent

CHAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been working in the area for over a month now and sometimes my schedule will change and I will try to find a hotel near my detail location. This Hotel was in the middle between two sites and it was perfect. I was super impressed with how spacious the room was and had basically a full kitchen. Everything was clean and well taken care of. Hot breakfast was great, but too bad it opens later on weekends and I wasn't able to enjoy, but would definitely return to stay again.

10/10 Excellent

Erik D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great! Area was not so great. Nothing to do around hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room!
Stayed 1 night in Dec 2023

8/10 Good

Sheethal

Travelled with family and small children, Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Hu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good facility. Good for the price.
Stayed 2 nights in Nov 2023

10/10 Excellent

Teresita Velazquez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was nice, quiet and friendly, fancy and convenient.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sorina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Mel on 18 Nov,2023
Thank you for your recent stay here at our hotel! We hope that you enjoyed your stay and that you were provided with good service. We also thank you for scoring us a 10 and we hope to welcome you home again on your next visit to San Jose!

8/10 Good

george

Liked: Cleanliness
The staff more clear on directions or give options how to get to the elevators I had to walk completely all around the whole building just to find my elevator
Stayed 1 night in Nov 2023
Response from Mel on 18 Nov,2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry that we fell short in meeting your expectations. We will take your comments under consideration as we continually work with our team to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Okay

James, BEND

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No daily service for rooms unless you request it. We had to request it daily for it to get done. On a 5 night stay to not have regular room services is a miss. At full rates and having spent over $200 per night, we anticipated better service. It's a quiet location. Not a lot but Top Golf within walking distance. But quick uber rides to a lot within 5 minutes.
Stayed 5 nights in Oct 2023
Response from Mel on 2 Nov,2023
Thank you for taking the time to share your experience with us at Homewood Suites. We thank you for staying with us and we apologize for not meeting your expectations. Our housekeeping team with the leadership teak will make it certain to look into all your comments further and make change where necessary. Thank you and we appreciate your business.

6/10 Okay

Holly

Stayed 1 night in Oct 2023
Response from Mel on 2 Nov,2023
We thank you for staying with us at Homewood Suites. We look forward to hosting you again the next time you are visiting San Jose.

10/10 Excellent

Richard, Shirley

Stayed 1 night in Oct 2023
Response from Mel on 27 Nov,2023
Thank you for your recent stay here at our hotel and for scoring us a 5 for overall experience and we hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Mel on 18 Oct,2023
Thank you for your recent stay here at our hotel! I’m glad that you felt at home. We thank you for scoring us a 10 for overall experience and we hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

10/10 Excellent

jaylene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect!
Stayed 1 night in Oct 2023
Response from Mel on 16 Oct,2023
Thank you so much for your recent stay with us. We look forward to hosting your next visit again to San Jose.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Mel on 9 Oct,2023
Thank you for your recent stay at our Homewood Suites. I hope that you have enjoyed your stay with us. We thank you also for giving us a high score on overall accommodation and we hope to welcome you again in your next visit to San Jose.

10/10 Excellent

Andres Carrillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mel on 10 Oct,2023
Thank you for staying with us, Mr. Carrillo and for giving us a high rate. We're glad that you were happy with your stay. We hope to see you again on your next visit to San Jose.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ambience, great breakfast, really liked the separate bedroom from living room and kitchen
Stayed 1 night in Oct 2023
Response from Mel on 9 Oct,2023
Thank you for your recent stay here at our hotel! I’m glad that you enjoyed your suite. We hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

10/10 Excellent

Susana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mel on 9 Oct,2023
Thank you for your recent stay here at our hotel! I hope that you felt at home and enjoyed your stay. We thank you for scoring us a 10 for overall accommodation and we hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

10/10 Excellent

Sia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mel on 2 Oct,2023
Thank you for your recent stay here at our hotel! I hope that you felt at home and enjoyed your stay. We thank you for scoring us a 10 and we hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Great place, very clean. They have a nice breakfast and the rooms are spacious and comfy.
Stayed 1 night in Sep 2023
Response from Mel on 2 Oct,2023
Thank you for your recent stay here at our hotel! I will definitely share your kind comments with the team. We thank you for scoring us a 10 and we hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

10/10 Excellent

Bruce W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mel on 27 Sept,2023
Thank you for your recent stay here at our hotel! I hope that you felt at home and enjoyed your stay and that you were provided with good service. We thank you for scoring us a 10 for overall service, accommodation and experience and we hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
The breakfast was delicious! Good variety. Close to a lot of restaurants and right off the freeway for easy access. The only complaint I have is the noise from the freeway the windows must be old because that kept us up and made it hard to fall asleep. It was also close to the stadium and Great America
Stayed 2 nights in Sep 2023
Response from Mel on 19 Sept,2023
Thank you for taking the time to share your recent experience at Homewood Suites. You are one of our most valued guests and we sincerely appreciate your feedback. We're very sorry about the freeway noise and discussed your concerns with my general manager. Thank you so much for your business and loyalty to Hilton. We hope you will consider staying with us in the future.

8/10 Good

david

Liked: Staff & service, amenities, property conditions & facilities
There was broken glass all over the parking lot. Assumed from car windows being broken. When we asked we got a non answer as to the cause.
Stayed 1 night in Sep 2023
Response from Mel on 18 Sept,2023
Thank you for your recent stay at our hotel and for bringing this to our attention. We sincerely appreciate your feedback and will take your comments under reference as we conduct our own research of the incidence, if any. We hope you will consider staying with us in the future.

8/10 Good

Barry

Stayed 1 night in Sep 2023
Response from Mel on 9 Oct,2023
Thank you for your recent stay here at our hotel! I hope that you felt at home and enjoyed your stay. We hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

4/10 Poor

Amber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was at 3. Upon our arrival at 4:00 they told us our room was not ready and to come back in 30min. We had travelled for a concert at Levi Stadium, which started at 6. We left, grabbed a bite, came back and got our key around 4:30. We had to wait in line a third time to get directions to the room as they were not clearly marked. Then, when we got to the room at nearly 5:00, it was still not done. Very frustrating.
Stayed 1 night in Sep 2023
Response from Mel on 18 Sept,2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry that we fell short in meeting your expectations. We will take your comments under consideration as we continually work to improve our guest experience. Thank you for your business.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, large rooms, value for the $$ compared to other hotels in the area
Stayed 1 night in Sep 2023
Response from Mel on 18 Sept,2023
Thank you for your recent stay here at our hotel! I’m glad that you felt at home and enjoyed your stay. I will definitely share your kind comments with the team. We hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

6/10 Okay

Yolanda

Stayed 1 night in Sep 2023
Response from Mel on 13 Sept,2023
Thank you for your recent stay here at our hotel! I hope that you felt at home and enjoyed your stay. We hope to welcome you home again on your next visit to San Jose!

10/10 Excellent

Talisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, excellent breakfast, rooms were nice and clean.
Stayed 1 night in Sep 2023
Response from Mel on 8 Sept,2023
Thank you for your recent stay here at our hotel! I’m glad that you felt at home and enjoyed your stay and that you were provided with good service. I will definitely share your kind comments with the team. We thank you for scoring us a 10 for overall experience, and we hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

8/10 Good

Luis Angel

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mel on 8 Sept,2023
Thank you for your recent stay here at our hotel! I’m glad that you felt at home and enjoyed your stay. We hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mel on 8 Sept,2023
Thank you for your recent stay here at our hotel! I’m glad that you felt at home and enjoyed your stay and that you were provided with good service. We hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

10/10 Excellent

LUCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and amazing breakfast
Lovely place and amazing breakfast. Walls are VERY thin though so take earplugs if you’re going on a weekend
Stayed 1 night in Aug 2023
Response from Mel on 30 Aug,2023
Thank you for your recent stay here at our hotel! I’m glad that you enjoyed your stay and that you were provided with good service. We thank you for scoring us a 10 for overall accommodation and we hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.

10/10 Excellent

Prasanna, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Mel on 30 Aug,2023
Thank you for your recent stay here at our hotel! I’m glad that you enjoyed your stay, I thank you for scoring us a 5/5 for overall accommodation. We hope to welcome you home again on your next visit to San Jose! We appreciate your loyalty to Hilton.